Pittsburgh Water Bill Pay Help
Need to pay a Pittsburgh Water bill, call customer service, set up service, request a final bill, check usage, ask for assistance, handle a high bill, report a water emergency, or understand 2026 rates? Use this task-first guide to choose the correct official PGH2O route.
Fast Answer: Choose Your Pittsburgh Water Task
Use the official PGH2O online payment page or Customer Advantage Portal.
Pay onlineCall 412-255-2423 option 2 or 1-833-660-1366 and follow prompts.
Other ways to payCall PGH2O Cares at 412-255-2457 for income-qualified programs.
Assistance programsCall 412-255-2423 and press 1. Emergency dispatch is available 24/7.
Contact Pittsburgh WaterPittsburgh Water Bill Payment Options
Pittsburgh Water bills can include water, wastewater conveyance, stormwater, DSIC/PENNVEST charges, and ALCOSAN sewage treatment charges. Choose the payment method based on urgency, fee sensitivity, and whether you need account help.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online one-time payment | Use Pittsburgh Water’s official Pay Your Bill Online page for quick one-time online payment. | Fast payment when you already know the account is correct. | Use only official pgh2o.com / myaccount.pgh2o.com pages. |
| Customer Advantage Portal | Portal supports online billing/payment tools, usage tracking and alerts. | Customers who want usage history, leak alerts, paperless billing, and recurring payment tools. | Register if you want more than a one-time payment screen. |
| Pay by phone | Call 412-255-2423 and press option 2, or call 1-833-660-1366 directly. | Payment by automated phone with card or bank account information. | Have 7-digit account number and 5-digit mailing ZIP code ready. |
| Pay by link | Customer Service can send a custom payment link by text or email after you call 412-255-2423 option 5. | Customers who want a direct link for card, bank account, Apple Pay or Google Pay options. | Only trust links after you requested them from Customer Service. |
| Cash retail locations | EZ-Payslip cash payment is available at 7-Eleven, Family Dollar, Dollar General, CVS, Walgreens, and Walmart Supercenter MoneyCenter locations. | Customers who prefer cash payment away from the office. | Retail locations may have separate rules or fees. |
| Zipcheck | Automatic bank payment requires a Zipcheck Authorization Form plus voided check or savings deposit slip for new/change requests. | Recurring bank payment by mail-in authorization. | Mail Zipcheck documents to Pittsburgh Water, ATTN: Customer Service, 1200 Penn Avenue, Pittsburgh, PA 15222. |
Online Portal and Pay-by-Phone Checklist
For phone payment
Use your 7-digit account number and 5-digit mailing ZIP code. Save the text receipt as proof of payment.
For usage alerts
Register in the Customer Advantage Portal to track water use and set alerts for usage spikes that may signal leaks.
For paperless billing
Use the online billing and payment system if you want monthly bills by email and recurring/one-time portal payments.
Pittsburgh Water Phone, Email, Address and Hours
Main phone
412-255-2423
Emergency: press 1
Customer Service: press 5
Automated pay
1-833-660-1366
Or call 412-255-2423 and press option 2.
Mailing address
Penn Liberty Plaza I
1200 Penn Avenue
Pittsburgh, PA 15222
Hours
Monday–Friday
8:00 a.m. to 6:00 p.m.
Emergency dispatchers are available 24/7.
Understand Your Pittsburgh Water Bill Before You Dispute It
Water
Water consumption is based on gallons used. Residential bills commonly use a 5/8-inch meter example with a 1,000-gallon minimum.
Wastewater conveyance
Wastewater conveyance is based on gallons released into the sewer system and appears separately from water.
Stormwater
Stormwater fees are based on impervious surface, such as roofs, pavement and parking areas.
| Bill line | What it means | Why it matters |
|---|---|---|
| Water minimum charge | Monthly charge for minimum gallons based on meter size. | A low-use property may still have a minimum charge. |
| Water consumption charge | Charge for full 1,000-gallon blocks over the minimum. | This increases when usage rises from leaks, extra occupants, irrigation or seasonal use. |
| Wastewater conveyance | Charge for wastewater released into the sewer system. | Can rise with water usage, so a leak may affect more than one bill line. |
| DSIC | Distribution System Improvement Charge; listed as a percentage of water and sewer charges. | Do not mistake it for water usage alone. |
| ALCOSAN | Pittsburgh Water bills on behalf of ALCOSAN for sewage treatment. | ALCOSAN rates are separate from Pittsburgh Water but appear on the bill. |
2026 Pittsburgh Water Rates and Common Bill Amounts
Current rates are effective March 8, 2026. Always verify the official rates page before quoting a bill estimate to a tenant, buyer, or customer.
| Rate item | 2026 official detail | What users should know |
|---|---|---|
| Average residential bill | Average residential customer using 3,000 gallons per month pays about $115 per month for water, wastewater conveyance and stormwater. | Actual bill depends on usage, meter size, stormwater tier, ALCOSAN and any adjustments. |
| Bill discount average | Average customer enrolled in the Bill Discount Program using 3,000 gallons pays about $43. | Income-qualified households should check assistance before falling behind. |
| 5/8-inch meter minimum | 1,000-gallon minimum: $33.30 water + $8.33 sewer, total $41.63 before other items. | Typical single-family residential meter size. |
| Residential usage over minimum | $18.28 water + $7.32 sewer per full 1,000 gallons over the minimum, plus PENNVEST charges. | Leaks and irrigation can quickly move the bill higher. |
| Stormwater residential Tier 2 | 1 ERU is $11.50 monthly; Pittsburgh Water says about 70% of residential customers fall in Tier 2. | Stormwater is based on impervious surface, not water used indoors. |
| Residential Tier 1 / Tier 3 stormwater | Tier 1: $5.75. Tier 3: $22.99. | Large roofs, pavement or hard surfaces can affect stormwater tier. |
Help Paying a Pittsburgh Water Bill
Best first step: Contact PGH2O Cares at 412-255-2457 or cares@pgh2o.com. Pittsburgh Water assistance programs are designed for income-qualified residential customers who are having difficulty paying their water bill.
Bill Discount Program
Provides the first 1,000 gallons of water/wastewater conveyance for free plus an 85% reduction of the stormwater fee for eligible customers.
Line Repair + Conservation
Eligible households may get free leak repairs on exposed plumbing and water-saving device installation.
Winter Moratorium
Income-qualified customers may qualify for protection from service termination due to non-payment from December 1 through March 31.
Payment arrangements
Income-based payment plans may include arrearage forgiveness, such as monthly forgiveness for on-time payments in an active plan.
Hardship grants
Hardship Grant Program support is administered with Dollar Energy Fund and community-based organizations.
Lead reimbursement
Eligible customers may receive up to 100% reimbursement for proactive private lead service line replacement.
High Pittsburgh Water Bill: Check Usage, Leaks and Meter First
Use portal alerts
The Customer Advantage Portal lets customers track water usage and receive alerts when usage spikes.
Toilet dye test
Put food coloring in the tank. If color appears in the bowl after 10 minutes without flushing, a leak is likely.
Meter problem?
If the meter is leaking, broken, or not operating correctly, contact Customer Service at 412-255-2423 and press 5.
| Bill symptom | Likely cause | Best next step |
|---|---|---|
| Usage jumped suddenly | Leak, extra residents, visitors, summer watering, car washing, pool filling, or water-cooled equipment. | Check portal usage, inspect fixtures, then call Customer Service with evidence. |
| Low-flow indicator keeps moving | Water is moving even when all fixtures are off; a leak is likely. | Turn off all water-using devices and inspect toilets, faucets, hoses, showerheads and plumbing. |
| Estimated meter reading appears | Bill may show an estimated read type. | Call 412-255-2423 press 5 or email info@pgh2o.com if the reading looks wrong. |
| Bill changed after meter replacement | New meters can be more accurate than old meters. | Compare actual usage and review meter replacement notes before disputing. |
Moving, Tenants, Buying/Selling and Final Bills
Tenants
Tenant applications initiate new water, wastewater and stormwater service accounts. Proof of tenancy is required, and incomplete forms may delay processing.
Tenant applicationFinal bill
Property sales may require a Final Bill Application. A $20 service fee is assessed to each final bill and is payable at closing.
Final bill applicationDye testing
Buying or selling property in Pittsburgh or service areas may require compliance with the City of Pittsburgh Dye Testing Ordinance.
Dye testingLead Service Line and Pipe Ownership Help
Lead reimbursement
Pittsburgh Water may reimburse eligible customers up to 100% of private lead service line replacement cost.
$1,000 stipend option
If you do not complete income verification or do not qualify for reimbursement, Pittsburgh Water notes a $1,000 stipend may still be available.
Lead team help
Contact PGH2O Cares at 412-255-2457 for lead reimbursement questions and income verification steps.
Service Outages, Water Main Breaks and Non-Emergency Issues
Outage map
Use the official Service Outages map to check active, recently restored, and upcoming water service interruptions in your neighborhood.
Main breaks
Pittsburgh Water prioritizes main break work by safety, impact, service restoration needs and site conditions.
Non-emergency webform
Use the official Report an Issue webform for non-emergency billing or general questions.
Emergency Water/Sewer Problem vs Normal Billing
| Situation | Use this contact | What to say |
|---|---|---|
| Water or sewer emergency, outage, main break, urgent property risk | 412-255-2423, press 1 | Give exact address, cross street, issue type, whether water is entering property, and callback number. |
| Billing, account, service setup, final bill, name/address change, meter repair | 412-255-2423, press 5 | Give account number, service address, mailing ZIP, payment proof and issue summary. |
| Automated payment by phone | 1-833-660-1366 or 412-255-2423 option 2 | Have 7-digit account number, 5-digit mailing ZIP and payment amount ready. |
| Customer assistance / hardship / lead reimbursement | 412-255-2457 or cares@pgh2o.com | Ask for PGH2O Cares and explain household size, income situation and bill status. |
| General email question | Info@pgh2o.com | Include account number, service address, phone number and concise issue details. |
Who To Call for Pittsburgh Water Department Help
24/7 emergency
412-255-2423, press 1
Water/sewer emergency, main break, outage, active water issue.
Customer Service
412-255-2423, press 5
Billing, service, name/address changes, final bills, meter repairs.
Phone payment
1-833-660-1366
Automated one-time payment by phone.
PGH2O Cares
412-255-2457
Assistance programs, bill discount, hardship, lead reimbursement questions.
Pittsburgh Water Map and Visit Planning
Use this map for Pittsburgh Water’s Penn Liberty Plaza I mailing/office address. For emergencies, call first. For billing, bring your bill, account number, mailing ZIP code, payment proof and any meter/usage notes.
Office / mailing address
Penn Liberty Plaza I, 1200 Penn Avenue, Pittsburgh, PA 15222.
Business hours
Monday–Friday, 8:00 a.m. to 6:00 p.m.
Emergency availability
Emergency dispatchers are available 24/7 at 412-255-2423, press 1.
Local Pittsburgh Water Tips That Save Time
Pittsburgh Water may bill ALCOSAN too
If the bill looks high, separate Pittsburgh Water charges from ALCOSAN sewage treatment charges before disputing only water usage.
Set usage alerts before a leak hurts
The Customer Advantage Portal can alert you to usage spikes. That is especially useful for vacant properties, rentals and older plumbing.
Don’t ignore final bill and dye testing
Buying or selling property in Pittsburgh may require a final bill application and dye testing. Start before closing week.
Update phone numbers
Pittsburgh Water uses contact information for emergencies, planned outages, neighborhood projects and non-payment interruption notices.
Official Pittsburgh Water Links
Pittsburgh Water Department FAQs
Where do I pay my Pittsburgh Water bill online?
Use the official Pittsburgh Water Pay Your Bill Online page or the Customer Advantage Portal at myaccount.pgh2o.com. Avoid unofficial bill-pay ads or lookalike payment pages.
What is the Pittsburgh Water customer service phone number?
Call 412-255-2423. Press 1 for emergencies and press 5 for Customer Service.
What is the Pittsburgh Water pay-by-phone number?
Call 412-255-2423 and press option 2, or call the automated payment line directly at 1-833-660-1366.
What do I need to pay by phone?
You need your 7-digit account number, 5-digit mailing ZIP code, payment amount, and credit card, debit card, or bank account information.
Where is Pittsburgh Water located?
Pittsburgh Water lists Penn Liberty Plaza I, 1200 Penn Avenue, Pittsburgh, PA 15222 as its mailing address. Hours are Monday through Friday, 8:00 a.m. to 6:00 p.m.
Who do I call for a water or sewer emergency?
Call 412-255-2423 and press 1. Emergency dispatchers are available 24/7.
How can I get help paying my Pittsburgh Water bill?
Contact PGH2O Cares at 412-255-2457 or cares@pgh2o.com. Programs include bill discount, winter moratorium, hardship grant, line repair and water conservation, arrearage forgiveness and lead service line reimbursement.
Why is my Pittsburgh Water bill high?
Common reasons include higher usage, extra residents, seasonal outdoor use, leaks, estimated reads, meter replacement accuracy, stormwater charges, ALCOSAN charges and rate changes. Use the Customer Advantage Portal and leak checks before disputing.
Does Pittsburgh Water bill for ALCOSAN?
Yes. Pittsburgh Water bills on behalf of ALCOSAN for sewage treatment, and ALCOSAN charges can appear on the Pittsburgh Water bill.
What should I do when buying or selling property?
Review Pittsburgh Water’s Buying or Selling Property page. You may need a Final Bill Application and dye testing. The final bill has a $20 service fee assessed to each final bill and payable at closing.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.