Bedford Water Bill & Service Help
Need to pay a Bedford TX water bill, use the OpenGov portal, find your PIN, call Utility Billing, avoid termination, restore service, submit a water form, check EyeOnWater, or report a water emergency? Start with the task cards below.
Fast Answer: Pick the Right Bedford Water Task
Use the official OpenGov utility portal. Keep your account number and 8-digit PIN from the bill ready.
Pay onlineUse the IVR payment system at 1-833-648-0159 for checking, e-check or major card payment options.
Call IVRCall Water Utility Billing at 817-952-2112 for account, portal, payment, new service or discontinue-service questions.
Call billingCall Public Works at 817-952-2200. After hours, call Police Dispatch non-emergency at 817-952-2127.
Emergency helpCity of Bedford Water Bill Payment Options
Bedford Water Utility Billing manages billing for water, sewer, solid waste and recycling services. Choose the payment route based on whether you only need to pay, need account help, or are at risk of termination.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online OpenGov portal | City of Bedford, TX Utility portal. Registered users can enter email/password; new users enter account number and PIN. | Fast online payment and account access. | Use the official bedfordtx.pay.opengov.com route, not a random payment ad. |
| IVR phone payment | Call 1-833-648-0159. The City lists checking account, electronic check, MasterCard, Visa, Discover and American Express options. | Customers who want phone payment without logging in. | Save the confirmation number before hanging up. |
| Billing support phone | Call 817-952-2112 for Water Utility Billing help. | Portal problems, account lookup, payment questions, new service, discontinue service. | Use this number during normal business hours for account action. |
| In person | City Hall, Building C / City Hall Annex, Water Utility Billing, 1805 L. Don Dodson Dr., Bedford, TX 76021. | Forms, service setup, past-due help, staff confirmation. | Bring bill, account number, ID if needed, and payment method. |
| Drop box | City FAQ says the drop box is located at the parking stall closest to the L. Don Dodson entrance. | Non-urgent physical payment or document drop-off. | Not best when you need immediate posting or reconnect confirmation. |
| Automatic bank draft | Applications and Forms page lists an Automatic Bank Draft Form. | Customers who want recurring payment from a bank account. | Confirm when draft starts; do not assume the current bill is covered. |
Bedford Online Payment: Account Number and 8-Digit PIN
Where to find it
Your account number is in the upper right corner of the bill. The 8-digit PIN is under the account number.
Registered users
If already registered, use your email address and password. The portal says the email address field is case sensitive.
New users
If not registered, enter your account number and PIN. The portal notes account number format and PIN instructions.
- Confirm you are on the official City of Bedford, TX Utility portal.
- Match the service address to your bill.
- Keep your account number and 8-digit PIN nearby.
- Check payment amount before submitting.
- Save confirmation number, amount, date and payment method.
Bedford Water Utility Billing Phone, Address and Hours
Water Utility Billing
817-952-2112
Email: customerservice@bedfordtx.gov
IVR phone pay
1-833-648-0159
Use for automated phone payment.
Billing office
City Hall Annex / Building C
1805 L. Don Dodson Dr.
Bedford, TX 76021
Public Works
817-952-2200
1813 Reliance Parkway
Bedford, TX 76021
| Office / line | Official hours / detail | Use it for |
|---|---|---|
| Water Utility Billing | Monday–Friday, 8 a.m.–5 p.m. | Billing, portal, account, forms, new service, discontinue service. |
| Public Works | Monday–Friday, 8 a.m.–5 p.m.; closed for lunch 12–1 p.m. | Water interruptions, meter shut-off assistance, leaks, low pressure, distribution questions. |
| Police Dispatch non-emergency | Monitored 24/7. Phone: 817-952-2127. | After-hours water emergency when Public Works is closed. |
| City main contact | 2000 Forest Ridge Drive; 817-952-2100. | General City routing if you are not sure which office applies. |
Past Due, Termination Notice and Reconnect Help
Most important rule: Payment must be received by the Customer Service Office by 5 p.m. on the due date printed on the bill. If you receive a red and white termination notice, do not ignore it. Contact Water Utility Billing at 817-952-2112 during normal business hours.
Due-date examples
The City FAQ says if the bill is on the 1st, it is due on the 25th of the same month. If the bill is on the 15th, it is due on the 9th of the following month.
Delinquent notice
If payment is not received by the original due date, one delinquent notice is mailed. If full payment or approved arrangements are not made by that notice due date, service can be terminated next business day.
Restore service
After paying, you must contact Utility Billing staff at 817-952-2112 so the account can be put on the restore list.
| Urgent situation | What the City says | Best action |
|---|---|---|
| Red/white termination notice | Do not disregard the notice without contacting Utility Billing. | Call 817-952-2112 during normal business hours. |
| Account already disconnected | Payments can be made by phone 817-952-2112 option 3, online, or in person at 1805 L Don Dodson. | Pay and then call Utility Billing to confirm restore list placement. |
| Reconnection charge | FAQ lists $30 re-connection fee during regular business hours. | Bring account current and pay required reconnection fee. |
| After-hours reconnection | FAQ lists $50 after-hours re-connection fee. | Do not call Police Dispatch for reconnect outside normal hours; they cannot assist with reconnecting service. |
New Water Service, Discontinue Service and Utility Forms
The Applications and Forms page says forms can be submitted by email, in person or by mail to City Hall, Building C, Water Utility Billing, 1805 L Don Dodson Dr., Bedford, TX 76021. Complete forms in black ink if printing.
| Form / service | Official detail | Helpful note |
|---|---|---|
| Residential Utility Service Application | Deposit required: $100 plus $15 service fee. Application process is submitted online using the City’s third-party vendor, 2TurnItOn. | Call 817-952-2112 if you are moving soon or the address is not appearing correctly. |
| Commercial Utility Service Application | Listed on the official forms page. | Use for business / commercial utility account setup. |
| Transfer of Service Application | Listed on the official forms page. | Use when moving within Bedford and transferring service. |
| Changes to Water Utility Service Account | Listed on the official forms page. | Use when account information needs to be changed. |
| Automatic Bank Draft Form | Listed on the official forms page. | Confirm start date before assuming the current bill will draft. |
| Construction Meter Application | Listed on the official forms page. | Use for construction-related water meter needs. |
EyeOnWater, High Usage and Leak Review
EyeOnWater
Bedford’s portal and Water Utility Billing area link EyeOnWater so customers can monitor water usage and look for unusual patterns.
Common high-use causes
Check toilets, irrigation, hose bibs, water softeners, pool fill, outdoor watering and hidden leaks before assuming the bill is wrong.
Need help?
For EyeOnWater questions, the City says to email Utility Billing or call 817-952-2112.
Water Meter Shut-Off Assistance
Do not break the meter valve: Bedford says customers can call Public Works at 817-952-2200 to have water shut off at the meter and avoid possible fines or large repair costs from breaking the shut-off valve. Crews are available 24/7 to assist in a water emergency.
Meter box location
The meter box is usually in the easement in front of the house and may be shared between property lines.
City-owned system
The City warns against tampering, connecting to or altering parts of the City water system, including valves, meters, hydrants and lines.
Private shut-off valve
The ordinance warning does not apply to a private shut-off valve at your home. A licensed plumber can install one if needed.
After-Hours Water Emergency and Public Works Help
Public Works
Call 817-952-2200 Monday–Friday, 8 a.m.–5 p.m. for water interruptions, shut-off assistance, leaks, low pressure and distribution-system questions.
After hours
Call Police Dispatch non-emergency at 817-952-2127. The Public Works page says this line is monitored 24/7.
Water service requests
Use Public Works for leaks, low pressure and water distribution questions. Use Utility Billing for new service, discontinue service and bill questions.
Trash, Recycling and Hazardous Waste on the Utility Bill
Bedford provides consolidated billing for solid waste and recycling with the customer’s water and sewer bills. The City contracts with Republic Services for collection.
Trash containers
The FAQ says the City does not provide trash containers. Trash must be in plastic bags or boxes under 50 pounds and set out by 7 a.m. on collection days.
Recycling carts
Republic Services provides 65-gallon green recycling roll carts. Call Republic Services at 817-332-7301 if you need a cart.
Hazardous waste
The FAQ says each Bedford household may obtain one free hazardous waste voucher per year by visiting Customer Service with a current water bill.
Senior Discount and Account Donation Options
Senior discount
Bedford says residents 65 and older are eligible for a discount on utility services. A copy of a driver’s license must be provided to Utility Billing.
Donations on utility bill
Bedford allows donations to some City services through the water utility bill. To start or change a donation, email Utility Billing or call 817-952-2112.
Who To Call for Bedford Water Department Help
| Need help with… | Contact | Best action |
|---|---|---|
| Water bill, account, portal, payment, new service, discontinue service | Water Utility Billing: 817-952-2112 | Call during Monday–Friday business hours. |
| Automated phone payment | IVR: 1-833-648-0159 | Use for card/e-check/checking account phone payment. |
| Online account / payment portal | bedfordtx.pay.opengov.com | Use account number and PIN, or registered email/password. |
| Water meter shut-off assistance, leaks, low pressure | Public Works: 817-952-2200 | Use for field/service issues, not billing-only problems. |
| After-hours water emergency | Police Dispatch non-emergency: 817-952-2127 | Use when Public Works is closed and the matter cannot wait. |
| Recycling cart | Republic Services: 817-332-7301 | Use for recycling roll cart requests. |
| General City contact | City main: 817-952-2100 | Use if you are unsure which department applies. |
Bedford Water Utility Billing Map and Visit Planning
Use this map for Bedford City Hall Annex / Building C, Water Utility Billing at 1805 L. Don Dodson Dr. For Public Works field issues, the office is at 1813 Reliance Parkway.
Water Utility Billing
City Hall Annex / Building C, 1805 L. Don Dodson Dr., Bedford, TX 76021.
Public Works
1813 Reliance Parkway, Bedford, TX 76021. Call 817-952-2200.
Drop box
FAQ says it is at the parking stall closest to the L. Don Dodson entrance.
Local Bedford Utility Tips That Save Time
Bedford, TX vs other Bedfords
This guide is only for Bedford, Texas. Confirm the official site is bedfordtx.gov before paying.
Water, sewer, trash and recycling are connected
Do not review only the water line. Your utility bill may include sewer, solid waste and recycling charges.
Do not call Dispatch for reconnect
The FAQ says Police Dispatch cannot reconnect water service outside normal business hours for nonpayment issues.
Use EyeOnWater before disputing high use
Usage alerts and readings can help prove whether a spike was short-term, ongoing or related to a leak.
Official Bedford Water Department Links
Bedford Water Department FAQs
Where do I pay my Bedford TX water bill online?
Use the official City of Bedford, TX OpenGov utility portal at bedfordtx.pay.opengov.com, or start from the official Water Utility Billing page.
What is the Bedford water bill pay by phone number?
The IVR phone payment number is 1-833-648-0159. It supports payment options such as checking account, electronic check and major card options listed by the City.
What is the Bedford Water Utility Billing phone number?
Call Water Utility Billing at 817-952-2112 for billing, account, portal, payment, new service and discontinue-service questions.
Where is Bedford Water Utility Billing located?
Water Utility Billing is at City Hall Annex / Building C, 1805 L. Don Dodson Dr., Bedford, TX 76021.
What do I need for Bedford online bill payment?
You need your account number and 8-digit PIN from the upper right corner of your bill if you are not already registered. Registered users can use email and password.
What if I receive a termination notice?
Do not ignore the red and white termination notice. Call Water Utility Billing at 817-952-2112 during normal business hours and ask about payment, arrangements and restore requirements.
How do I restore water after nonpayment disconnection?
Bring the account current, pay the required reconnection fee, and contact Utility Billing staff at 817-952-2112 after payment so the account can be placed on the restore list.
Who do I call for Bedford water meter shut-off assistance?
Call Public Works at 817-952-2200 for water shut-off assistance at the meter. After hours, call Police Dispatch non-emergency at 817-952-2127.
Who do I call for low water pressure or water leaks?
Call Public Works at 817-952-2200 during business hours. For after-hours water emergencies, call Police Dispatch non-emergency at 817-952-2127.
Does Bedford bill for trash and recycling with water?
Yes. Bedford Water Utility Billing manages consolidated billing for water, sewer, solid waste and recycling services, and the City contracts with Republic Services for solid waste and recycling collection.
Is there a Bedford senior utility discount?
Bedford says residents 65 and older are eligible for a discount on utility services. A copy of a driver’s license must be provided to Utility Billing.
Does this page collect Bedford water payments?
No. This is an informational guide. Use the official Bedford TX website and OpenGov portal for live payment, balance, account status and official utility help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.