Pace Water Bill & Account Help
Need to pay a Pace Water System bill, set up an online account, use the IVR phone payment line, start service, stop service, check a high bill, report a possible main leak, or understand 2026 rates and reconnection fees? Use this task-first guide to get the right official path fast.
Fast Answer: Pick the Right Pace Water Task
Use Pace Water’s official Pay My Bill page for one-time payment or online account setup.
Pay onlineCall the automated IVR system at 855-385-4841. Your account number is required.
Phone detailsCome to the office with photo ID and deposit. Out-of-state customers can mail the required packet.
New service requestSubmit something in writing with account, address, disconnect date and forwarding address.
Forms & reportsPace Water Bill Payment Options
The best payment method depends on urgency. Online and IVR are convenient, but a disconnected account still needs a call to Pace Water after payment.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online one-time payment | Pace Water says members can make a one-time payment with or without setting up an online account. | Fast routine payment when you have the account number from the bill. | Use the account number exactly as shown on the billing statement. |
| Online registered account | Registered users can manage multiple accounts, schedule a pay date up to the due date, pay by card or e-check, schedule recurring payments, and view payment/consumption history. | Customers with multiple meters, recurring payments, e-billing or usage questions. | Notify Pace Water if portal information looks wrong. |
| IVR phone payment | Call 855-385-4841. Account number is required. | Customers who want automated phone payment. | If disconnected, call 850-994-5129 after IVR payment for verification. |
| Mail check or money order with payment coupon to Pace Water System, Inc., 4401 Woodbine Road, Pace, FL 32571-8758. | Non-urgent check or money-order payments. | Mail 5–7 business days before due date to avoid late fee. | |
| Drive-up window | Payments can be made through the drive-up window during normal office hours. | In-person payment with staff access. | Mondays, Fridays and the first day after a holiday are usually busy. |
| After-hours drop box | An after-hours drop box is located by the drive-up window. | After-hours non-urgent payment. | Do not use for urgent reconnection without calling the office. |
| In-office payment | Office accepts cash, check, debit and credit cards; FAQ says American Express is not accepted. | Billing help, new service, reconnection questions, account corrections and cash payment. | Bring account number, service address and ID if account change is needed. |
Online Account Tools: When Login Is Better Than Guest Pay
Recurring payments
Registered online users can schedule recurring payments and pick a preferred pay date up to the due date.
Consumption history
Login is useful when a bill looks high because the portal can show water consumption history.
E-billing
Pace Water says customers can elect to receive bills by email through the bill payment portal.
Disconnected or Need Reconnection? Do This First
Pay the required balance
Use the official online payment page, IVR phone system, or office payment route. Keep the confirmation number, amount and account number.
Call Pace Water after paying
Call 850-994-5129 and tell Customer Service the payment method, amount and confirmation number.
Know the same-day timing
Rates & Policies list a $60 same-day service reconnection charge if paid in full after 2 p.m. and before 4 p.m.
Check faucets before water is turned on
The reconnection release warns customers to make sure all faucets and plumbing fixtures are off and no leaks are present before water service is pressurized.
Pace Water Phone, Office Hours, Address and Email
Main phone
850-994-5129
Use for billing, service, leak reporting, reconnection and account questions.
IVR payment
855-385-4841
Automated bill payment line. Account number required.
Office
4401 Woodbine Road
Pace, FL 32571-8758
customerservice@pacewater.org
Use for non-urgent written support and account questions.
Start New Pace Water or Sewer Service
Official process: If you live in Pace Water’s water/sewer franchise area, Pace Water says you need to come into the office with photo ID and the deposit amount. Deposits vary by address and whether you rent or own.
| Start-service item | Official detail | Smart user tip |
|---|---|---|
| In-area customer | Come to the office with photo ID and deposit. | Call first if you are unsure whether the address is in the PWS franchise area. |
| Out-of-state customer | Mail the new service agreement, copy of photo ID, and deposit check in one envelope to 4401 Woodbine Rd, Pace, FL 32571. | Do not mail documents separately; keep tracking proof. |
| Water deposit | Rates page lists water deposit at $100 homeowner and $150 renter. | FAQ says deposits can range from $100 to $200 depending on services provided. |
| Sewer deposit | Sewer deposit is listed at $50; sewer-only deposit is listed at $100; commercial deposit is listed at $150. | Ask if your address has water only, sewer only, both, or reuse service. |
| Service address review | Deposit amount varies by specific address and rent/own status. | Have property address, owner/renter status and ID ready before visiting. |
Stop Service, Final Account or Move-Out
Written request required
Pace Water says it must receive something in writing to stop service. Written requests may be accepted by email, fax or in office.
Include these details
- Name on the account.
- Account number.
- Service address.
- Disconnection date.
- Forwarding address.
2026 Pace Water, Sewer and Reuse Rates
| Service | 2026 posted rate detail | What it means for customers |
|---|---|---|
| Water monthly minimum | $26.80 minimum includes 2,000 gallons. | Low-use water customers still pay at least the minimum. |
| Water 2,001–5,000 gallons | $6.60 per 1,000 gallons. | First tier above minimum. |
| Water 5,001–10,000 gallons | $7.00 per 1,000 gallons. | Higher usage tier. |
| Water over 10,000 gallons | $7.40 per 1,000 gallons. | High-use tier; check leaks and irrigation. |
| Sewer monthly minimum | $43.40 minimum includes 2,000 gallons. | Sewer charge can be significant even when water use is low. |
| Sewer 2,001–5,000 gallons | $7.00 per 1,000 gallons. | First sewer tier above minimum. |
| Sewer 5,001–10,000 gallons | $7.30 per 1,000 gallons. | Higher sewer tier. |
| Sewer over 10,000 gallons | $7.55 per 1,000 gallons. | High sewer usage tier. |
| Reuse minimum | $13.50 minimum includes 30,000 gallons. | Applies to reuse/reclaimed water customers, not every account. |
| Reuse over minimum | 30,001–50,000 gallons: $1.00 per 1,000; over 50,000 gallons: $1.50 per 1,000. | Check whether your property has reuse service before comparing bills. |
Deposits, Delinquent Charges and Tap Fees
| Fee / deposit | Posted amount | When it matters |
|---|---|---|
| Water deposit – homeowner | $100 | New water service for owners. |
| Water deposit – renter | $150 | New water service for renters. |
| Sewer deposit | $50 | New sewer service where applicable. |
| Sewer-only deposit | $100 | Customers with sewer-only account. |
| Commercial deposit | $150 | Commercial service. |
| Transfer | $45 | Moving service or account transfer. |
| Late fee | 10% of total past-due amount when paid after due date. | Late payment after monthly due date. |
| Delinquent fee | $150 | Past-due delinquency stage. |
| Same-day reconnection | $60 if paid in full after 2 p.m. and before 4 p.m. | Disconnected account seeking same-day reconnection. |
| Water tap | $2,200 per ERU | New taps / development situations. |
| Sewer tap | $5,500 per ERU | New sewer tap / development situations. |
| Reuse tap | $500 per ERU | Reuse service tap. |
Winter Quarter Sewer Averaging: Why April Bill Can Change
Residential average
Pace Water says residential monthly sewer charges are based on average gallons of water used during the winter months.
April update
The monthly sewer usage average is recalculated each year, and the new average is reflected on the customer’s April bill.
New customers
New customers without usage history are charged sewer at 4,471 gallons per month, listed as $59.10 per month.
High Bill, Meter Reading and Leak Check
Monthly radio reads
Pace Water says meters are read monthly using a radio-read transmitter that electronically sends usage into its office system.
Blank meter display
If the meter is blank, Pace Water says to shine a light on it because most updated meters are solar.
Meter box warning
Use extreme caution when opening the meter box. Pace Water warns spiders, snakes and other creatures may be inside.
| High-bill clue | Check first | Best next step |
|---|---|---|
| Water consumption increased | Toilets, irrigation, outdoor hose, water heater, softener, pool fill, dripping fixtures, underground leak. | Review online consumption history and inspect plumbing. |
| Possible leak off your property | Water in road, ditch, easement or larger distribution line area. | Email customerservice@pacewater.org or call 850-994-5129. |
| Possible leak on your property | Private service line, fixtures, irrigation, toilets or customer plumbing. | Pace Water says it does not investigate or repair potential leaks on customer property. |
| Previous balance appears | Payment may have arrived after due date or not arrived. | Email or call the office with account number and payment proof. |
Precautionary Boil Water Notice: What Pace Customers Should Do
When it happens: Pace Water says precautionary boil water notices are issued when a water main is damaged and/or service pressure drops below a 20 psi threshold.
Boil 1 minute
Water used for drinking, cooking, making ice, brushing teeth or washing dishes should be boiled. A rolling boil of one minute is sufficient.
Use bottled water
As an alternative, bottled water may be used until the notice is rescinded.
Wait for rescission
The notice remains in effect until the problem is corrected and bacteriological testing shows the water is safe. A second notice will rescind it.
Water Quality Report and Alerts
CCR report
Pace Water publishes a Drinking Water Quality Report, also called a Consumer Confidence Report, each year.
Most recent report
The official site lists the Water Quality Report 2025 and archived reports for prior years.
Hard copy
The official Water Quality Report page says customers can call the office for help or request a hard copy.
Provider Check: Pace Water System vs Nearby Utilities
Use this guide if…
- Your bill says Pace Water System, Inc.
- Your service address is in the Pace, Florida franchise area.
- Your main office phone is 850-994-5129.
- Your payment page is pacewater.org/pay-my-bill.
- Your office address is 4401 Woodbine Road, Pace, FL.
Stop and verify if…
- Your bill says Chumuckla Water, Point Baker Water, Bagdad Water, Santa Rosa County, or another provider.
- Your account number does not work on the Pace Water portal.
- You are searching “PACE program” property finance instead of Pace Water System.
- Your property is in a private subdivision, HOA, or separate water/sewer service area.
Pace Water Office Map and Visit Planning
Use the office for new service, deposits, in-person payment, billing problems, reconnection follow-up and account support. Mondays, Fridays and first business days after holidays can be busy.
Office address
Pace Water System, Inc., 4401 Woodbine Road, Pace, FL 32571-8758.
Office hours
Monday–Friday, 7 a.m.–4 p.m., except legal holidays.
After-hours emergency
Call the same main number: 850-994-5129.
Local Pace Water Tips That Save Time
Due date is the 10th
Pace Water says bills are mailed monthly and the due date is the 10th of the month. Do not wait for mail if you already know the amount is due.
There are no extra card fees listed
The Pay My Bill page says there are no additional fees or charges associated with credit or debit card payments.
Call after disconnected payment
Online or IVR payment does not automatically reconnect service. Call 850-994-5129 after payment so staff can verify it.
Know customer vs system leak
Pace Water investigates possible leaks in larger distribution lines, but it does not investigate or repair leaks on customer property.
Official Pace Water Links
Pace Water Bill Pay FAQs
Where do I pay my Pace Water bill online?
Use the official Pace Water System Pay My Bill page at pacewater.org/pay-my-bill. You can make a one-time payment or create an online account.
What do I need to pay my Pace Water bill online?
You need the account number exactly as listed on your billing statement. The same account number is required for IVR phone payment.
What is the Pace Water IVR phone payment number?
The automated IVR payment number is 855-385-4841.
What is the Pace Water main phone number?
Call Pace Water System at 850-994-5129 for customer service, billing, reconnection, emergency calls and account questions.
What should I do after paying a disconnected Pace Water account?
If you were disconnected and paid online or by IVR, call Pace Water at 850-994-5129. Service cannot be reconnected until Customer Service verifies payment.
Where is the Pace Water office?
The office is at 4401 Woodbine Road, Pace, FL 32571-8758. Office hours are Monday through Friday, 7 a.m. to 4 p.m., except legal holidays.
What is the Pace Water bill due date?
Pace Water says bills are mailed monthly and the due date is the 10th of the month.
How do I start Pace Water service?
Come to the office with photo ID and the deposit amount for your address. Out-of-state customers should mail the new service agreement, photo ID copy and deposit check together to 4401 Woodbine Road, Pace, FL 32571.
How do I stop Pace Water service?
Pace Water requires something in writing. Include the account name, account number, service address, disconnection date and forwarding address.
How much is the 2026 Pace Water minimum bill?
The 2026 water monthly minimum is listed as $26.80, including 2,000 gallons. The 2026 sewer monthly minimum is listed as $43.40, including 2,000 gallons.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.