Union City GA Utility Billing Help
Need to pay a Union City water bill, call the Utility Division, start service, stop service, fix a pending payment, handle a disconnected account, or check current water/sewer rates? This guide gives the task first, then the official City details.
This page is for Union City, GA water, sewer, sanitation and stormwater billing. Do not use it for Union City, California, Tennessee, New Jersey, or another Union City.
Do This First for Your Union City Water Account
Open UnionCityPayments, choose Utility Bills, enter account number and street number only.
Official payment portalCall 866-990-9566. Keep your account number and street number ready.
Call pay-by-phoneCall Utility Division at 770-515-7953 or email water@unioncityga.org.
Call Utility DivisionCall 770-964-1333 for after-hour emergencies, not routine bill questions.
Call emergency lineUnion City GA Water Bill Payment Options
Choose the route based on urgency. A routine payment is simple; a disconnection or same-day issue needs more care.
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Online portal | UnionCityPayments.com / Government Window; choose Utility Bills. | One-time payment or saved login payment. | Use account number and street number only. Save the confirmation number. |
| Mobile / online account | City says online access can show account balance, consumption history and transaction history. | People checking usage, payment history, or repeat payments. | Creating an account may allow saved credit/debit card information. |
| Phone payment | 866-990-9566 with account number and street number. | Quick payment when you do not want to use the website. | Write down any confirmation details before ending the call. |
| In person | City Hall payment window accepts cash, check, money order, debit cards and major credit cards. | Customers who need counter help or cash/check payment. | Debit and major credit cards incur a 3% service fee. |
| Drop box | Silver drop box in the parking lot beside City Hall. | After-hours check or money-order drop-off. | Do not put cash in the drop box. |
| Mail / bank bill pay | Send to City of Union City, 5047 Union St., Union City, GA 30291. | Routine non-urgent payment. | If using bank bill pay, include your 8-digit utility service account number. |
How to Pay Online Without Entering the Wrong Details
Open the official portal
Use UnionCityPayments.com or start from the City’s official payment page.
Choose Utility Bills
Do not select property tax or court citation if you are paying the water/sewer utility bill.
Enter account number and street number only
The City’s instructions say to type the account number and street number only. Do not type the full street address in the street-number field.
Confirm the selected amount
The amount is selected to pay after account lookup. Check the address, balance and fee before confirming.
Save confirmation
If an error or voided card transaction appears pending, do not keep retrying blindly. The City warns pending holds can depend on bank policy.
Phone, Address, Email and Office Hours
Utility Division
770-515-7953. Use for billing, account service, new service, stop service and customer support.
Pay by phone
866-990-9566. You need account number and street number to make a payment.
Office address
5047 Union Street, Union City, GA 30291.
water@unioncityga.org. Use for utility account communication when the City asks for documentation.
Utility Division hours
Monday–Friday, 8:00 a.m.–4:30 p.m..
Payment window
The City lists the City Hall payment window as 8:00 a.m.–5:00 p.m., Monday–Friday.
Main City phone
770-964-2288. Use for general City Hall routing, not direct payment-by-phone.
Late Bill, Service Charge and Disconnected Water
This is the highest-risk part of the page. Payment alone may not trigger restoration if you do not follow the City’s disconnection rules.
| Issue | Official rule | What you should do |
|---|---|---|
| Late payment | If not paid by 5:00 p.m. on the due date, a 10% late charge is added. | Pay before 5 p.m. on the due date, not later that night. |
| $30 service charge | A $30 service charge may be added ten days after the due date if unpaid by close of business the day before disconnection day. | Pay the full past-due balance before the disconnection timeline reaches this point. |
| Online/phone/drop box before disconnection | Payments must be paid in full before 12 a.m. before the day of disconnection to avoid service charge and disconnection. | Do not wait until the morning of disconnection. |
| Disconnected account | Checks are not accepted after disconnection; certified funds such as cash, money order or cards are accepted. | Call the office before paying if you need same-day restoration guidance. |
| Restoration | Service restored within 24 hours after amount due plus $30 charge is paid in full. No weekend reconnection. | Plan around business days and notify the office that restoration is needed. |
| Adult at home | An adult age 18 or older must be present at reconnection. | Make sure someone is home before expecting water service back. |
Start, Stop or Transfer Union City GA Water Service
New residential service
- Use the Residential Application.
- Upload valid photo ID.
- Upload lease, settlement statement or closing disclosure.
- All outstanding balances on prior accounts in your name must be paid.
- City response may come by email or phone after submission.
Stop service / final bill
- Use the Account Finalization Form.
- Upload copy of valid photo ID.
- Provide a forwarding address.
- Requests after 3:30 p.m. are done the next business day.
- Accounts cannot be closed on weekends or holidays.
Same-day connection if water is off
Submit the application before 12:00 p.m. for same-day connection consideration.
Same-day if water is already on
Submit no later than 3:30 p.m..
Move-out liability
If you do not close your account, you can remain liable for water use even if you no longer live at or use the property. Disconnection cannot be backdated.
Deposit Warning: Verify Before Bringing Payment
Why this matters: Union City official pages show deposit information in more than one place. The start/stop page lists new customer deposits of $150, $250 or $350 depending on a soft credit check, plus a non-refundable $15 service fee. A City fee schedule PDF lists residential utility deposits as $200–$500 based on credit.
Best action: Before bringing cash, cashier’s check or money order, call the Utility Division at 770-515-7953 or confirm by email at water@unioncityga.org. Deposit pages can change faster than old article summaries.
Deposit payment type
The start/stop page says deposits are accepted by cashier’s check, money order or cash only. Residential application language also says money order or cash only for deposit.
Cards for deposits?
Do not assume a card can be used for a new-service deposit. Verify before visiting City Hall.
Commercial accounts
Commercial and property-management deposits can depend on consumption history or account type. Ask the Utility Division before submitting payment.
Union City Water, Sewer, Sanitation and Stormwater Rates
The latest official fee schedule found lists rates by 1,000 gallons and meter base fees. Use this for planning only; confirm the current bill and fee schedule before making account decisions.
| Charge | Official schedule detail | What it means for users |
|---|---|---|
| Water usage | 0–6 thousand gallons: $10.74 per 1,000 gallons; 6–12: $11.45; over 12: $12.14. | Higher usage moves into higher rate tiers. |
| Water base fee | Examples: 3/4 inch meter $4.28; 1 inch $7.49; 1.5 inch $14.98; 2 inch $23.54. | Meter size changes the fixed base fee. |
| Sewer usage | 0–6 thousand gallons: $4.64 per 1,000 gallons; 6–12: $6.59; over 12: $8.55. | Sewer is a separate line item from water. |
| Sewer base fee | Examples: 3/4 inch, 1 inch and 1.5 inch listed at $23.27; 2 inch $42.67. | Even lower-use accounts can have a base charge. |
| Residential sanitation | Residential sanitation listed at $17.00. | Your “water bill” may include non-water services. |
| Stormwater | Residential stormwater fee listed at $4.00. | Stormwater may appear as a separate city utility charge. |
Quick Union City Bill Estimate Tool
This planning tool uses published fee-schedule examples. It is not an official bill and may not include every account-specific charge, tax, deposit, penalty, credit or adjustment.
Planning only. Always trust the official bill and City fee schedule over this estimate.
How to Check for a Leak Before Calling
Turn off water use inside
Make sure no faucet, toilet, washer, ice maker, irrigation, or appliance is actively using water.
Look at the meter
The City FAQ says to remove the meter box lid and observe the small red wheel on the meter face.
Wheel moving?
If the small red wheel is turning even slightly while no water is being used, the City says there is a leak somewhere on your side of the meter.
Local Tips Most Generic Union City Posts Miss
Use street number only online
The official online payment steps ask for account number and street number only. Typing the full address can block lookup or cause frustration.
Do not retry card payments blindly
If an error/void transaction happens, it may show as pending depending on bank policy. No confirmation number means you should verify before retrying.
Disconnected accounts are different
After disconnection, checks are not accepted. Use certified funds and notify the office that restoration is needed.
No weekend reconnection
If water service is disconnected, paying late Friday can create a bigger problem because the City says there is no weekend reconnection.
Close the account before moving
Failure to finalize can leave you liable for usage after move-out, and disconnection cannot be backdated.
Deposit details can conflict
Because official deposit pages and fee schedules may differ, confirm the exact deposit before getting a cashier’s check or money order.
Union City Utility Division Map and Visit Planning
Use this map for City Hall / Utility Division planning. Verify holiday closures before visiting.
Visit address
5047 Union Street, Union City, GA 30291.
Bring this
Bill, account number, service address, photo ID, payment method, and any disconnect or finalization notice.
Drop box warning
Use check or money order for the silver drop box. Do not place cash in the drop box.
Official Union City GA Links Used in This Guide
Union City GA Water Bill FAQs
How do I pay my Union City GA water bill online?
Open UnionCityPayments.com, choose Utility Bills, type your account number and street number only, click Find, review the selected amount, then click Pay and confirm.
What is the Union City GA Utility Division phone number?
The Utility Division phone number is 770-515-7953. Use it for water/sewer billing, new service, stop service, account questions and customer support.
What is the Union City GA pay-by-phone number?
The pay-by-phone number is 866-990-9566. You need your account number and street number to pay by phone.
Where is the Union City GA water billing office?
The Utility Division is at 5047 Union Street, Union City, Georgia 30291.
What are the Utility Division office hours?
The Utility Division lists office hours as Monday through Friday, 8:00 a.m. to 4:30 p.m. The payment window is listed as 8:00 a.m. to 5:00 p.m., Monday through Friday.
What is the card convenience fee?
The City says debit cards and major credit cards incur a 3% service/convenience fee that goes to the third-party card vendor.
What is the late charge?
If the bill is not paid by 5:00 p.m. on the due date, the City says a 10% late charge is added.
What happens if my water is disconnected for non-payment?
Payment must be made in full, a $30 service charge may apply, checks are not accepted after disconnection, no field employee can accept payment, and an adult age 18 or older must be present at reconnection.
How do I start water service in Union City GA?
Use the Residential Application for new service, upload required documents such as valid photo ID and lease/closing documents, and confirm the current deposit amount and accepted deposit payment type with the Utility Division.
How do I stop water service?
Use the Account Finalization Form, upload a valid photo ID, provide a forwarding address, and submit before 3:30 p.m. for same-business-day handling. Accounts cannot be closed on weekends or holidays.
How can I check for a leak?
Turn off all water in the house, then check the small red wheel on the meter. If it turns even slightly while no water is being used, the City FAQ says there is a leak somewhere on your side of the meter.
Is WaterBillsPay.org the official City of Union City website?
No. This is an independent informational guide. Use official City of Union City links for payment, account status, current rates, deposits, forms and emergency instructions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.