Hattiesburg Water Bill & Leak Help
Need to pay a Hattiesburg water bill, call the billing office, start service, check current rates, report a leak, or understand why a bill jumped? Use the task boxes first, then jump to the exact official detail you need.
This guide is for City of Hattiesburg Water & Sewer. Some nearby areas may use separate utilities, so always match the provider name on your bill before paying.
What Do You Need to Do?
Use the City’s official Water & Sewer page, then choose online billing. Fees apply.
Start at City pageCall 601-545-4634 for billing help or credit card payment by phone.
Phone detailsUse Action Line at 601-545-4500 so the issue becomes a work order.
Action LineResidential customers need photo ID, Social Security card, and $75 deposit.
Start-service checklistQuick Answer for Hattiesburg Water Customers
Pay online: Open the official City of Hattiesburg Water & Sewer page and use its online billing link. The City notes that online fees apply.
Billing office: 105 South Park Avenue, Hattiesburg, MS 39401. Billing phone: 601-545-4634. Email: water@hattiesburgms.com. In-person payment hours are listed as 8 a.m.–4 p.m.; drive-thru is listed as 8 a.m.–5 p.m.
Leaks or sewer issues: Use the Action Line at 601-545-4500 or submit the online Action Line form so the issue is opened as a work order.
Payments and account questions
Call 601-545-4634 for payment and account help.
Leaks and sewer issues
Call 601-545-4500 for work-order type issues.
New service
Photo ID, Social Security card, and $75 deposit for residential service.
Leak adjustment
The City adjusts the two highest months after repair and normal usage returns.
How to Pay a Hattiesburg Water Bill Online
Start from the City page
Open the official Hattiesburg Water & Sewer page. This is safer than using a random search result or third-party bill page.
Choose online billing
The City links to Xpress Pay for online billing and notes that fees apply. Review the payment screen before submitting.
Match your bill details
Use the current bill. Confirm the account number, customer name, service address, amount due, and due date before paying.
Save proof immediately
Save the receipt, confirmation number, screenshot, date, amount, and payment method. If payment is urgent, call 601-545-4634 after paying.
Hattiesburg Water Bill Payment Options
| Payment method | Official route | Best for | Smart tip |
|---|---|---|---|
| Online billing | Use the City’s online billing link on the Water & Sewer page. Fees apply. | Quick payment when you have the bill ready. | Start from HattiesburgMS.com, then continue to Xpress Pay. |
| Phone payment | Call 601-545-4634 for credit card payment by phone. | Customers who want payment help or urgent confirmation. | Keep account number and current bill beside you. |
| Mail payment | Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. | Non-urgent check or money order payments. | Do not mail if payment is already urgent or near a cutoff date. |
| Bank draft | Submit a voided check to the office at 105 South Park Avenue. | Recurring bank payment. | Ask when the draft starts; do not assume it covers a bill already due. |
| Community drop boxes | Cloverleaf Mall, Starbucks on Hardy Street, Water Billing Office, and Engineering Building at 212 West Front Street. | Local check/money-order drop-off. | Include account information and avoid cash in drop boxes. |
| In person / drive-thru | 105 South Park Avenue. In-person 8 a.m.–4 p.m.; drive-thru 8 a.m.–5 p.m. | Direct help, urgent payment, or bank draft paperwork. | Use drive-thru if you only need to pay and do not need a long account discussion. |
Hattiesburg Water Billing Phone, Address and Hours
Billing / phone payment
601-545-4634
Use for billing questions and credit card payment by phone.
Water Billing Office
105 South Park Avenue
Hattiesburg, MS 39401.
water@hattiesburgms.com
Use for non-urgent billing/account questions.
Action Line
601-545-4500
Use for water leaks, sewer issues, drainage and service concerns.
| Need | Official number / place | When to use it |
|---|---|---|
| Water Billing Office | 601-545-4634 | Pay by phone, ask about bill, account inquiry, rates, payment problem. |
| Water Billing directory listing | 601-545-4631 | Listed in the City phone directory; use if routing through city numbers. |
| Water and Sewer main office | 601-545-4530 | General department routing. |
| After-hours Water Plant #2 | 601-545-4630 | Listed for after-hours water contact. |
| Action Line | 601-545-4500 | Create work orders for water/sewer service issues, drainage and related city service concerns. |
| Engineering | 212 West Front Street / 601-545-4640 | New connections and water/sewer improvement project questions. |
Current Residential Rate Details to Know Before Calling
New customer deposit
The City lists a $75 new customer deposit for current residential rates.
Minimum water / sewer
Minimum bill is listed as $23.33 water and $23.33 sewer for 0–3,000 gallons.
Garbage rate
Garbage rate is listed as $17, making the listed total minimum bill $63.66.
How to Start Hattiesburg Water, Sewer and City Services
Residential service
Bring a valid photo ID, Social Security card, and $75 deposit to begin service.
Commercial service
Bring a tax ID number and $75 deposit. Some commercial accounts may require a higher deposit.
Never had service?
If water/sewer service has never been established, Engineering may require a new application and up to ten business days for connection.
High Hattiesburg Water Bill? Check Leaks Before You Pay Blindly
Private-side leak
Check toilets, faucets, hose bibs, irrigation, water heater, softener cycles, and wet yard areas. Act immediately because waiting can raise the next bill too.
Red meter indicator
If all water is off but the red indicator on the meter moves, water is moving through your meter and you may have a private-side leak.
Repair receipts
Keep plumbing receipts for parts or services. The City needs proof repairs are completed before processing the leak adjustment.
| Situation | What the City guidance means | What to do next |
|---|---|---|
| Bill higher than normal | Bill is based on water measured through the meter. The City recommends checking for a leak immediately. | Use EyeOnWater, check meter indicator, inspect toilets and outdoor lines. |
| Water in meter box | Meter boxes can hold rain, sprinkler or runoff water; if not, there may be a leak. | Check whether the red indicator is moving when all water is off. |
| Service leak on City side | A service leak on the City side of the meter does not affect your consumption or bill. | Submit an Action Line request with exact location and photos if possible. |
| Leak repaired | The City will adjust the two highest months of consumption after repairs are complete and usage returns to normal. | Bring plumbing receipts for parts/services and keep monitoring usage. |
| Rental leak | Account holders are responsible for bills, including rentals. | Report the leak to the landlord immediately and document dates, photos and repair status. |
Use EyeOnWater to Spot Usage Spikes Earlier
What it does
EyeOnWater lets customers monitor hourly water usage activity, which can help identify unusual water use before the next bill arrives.
What you need
The City lists ZIP code, account number or access code, and email address for EyeOnWater signup.
Best use
Set it up before travel, after plumbing repairs, or when a bill jumps so you can see if usage has returned to normal.
Report Water Leaks, Sewer Issues or Drainage Through Action Line
Use Action Line for service issues: Call 601-545-4500 or submit the online form. The City says these requests are opened as work orders for the responsible department and placed in the queue for resolution.
Include this: exact address, nearest cross street, issue type, active leak or slow leak, photo if available, whether it is street/right-of-way/private property, and your callback number.
Use Billing Office for
- Payment by phone.
- Account questions.
- Rate information.
- Bank draft paperwork.
- Leak adjustment follow-up.
Use Action Line for
- Water leak in street/right-of-way.
- Sewer issue.
- Drainage concern.
- Garbage/trash/recycling issue.
- Work-order type service concern.
Use Engineering for
- New connections.
- Infrastructure projects.
- Water/sewer improvement projects.
- Projects near your street.
- Service never established before.
Mail Address, Drop Boxes and Drive-Thru Payment Planning
Mail payment
Hattiesburg Water Billing
PO Box 1897
Hattiesburg, MS 39403-1897.
Drop box locations
Cloverleaf Mall, Starbucks on Hardy Street, Water Billing Office, and Engineering Building at 212 West Front Street.
Drive-thru
105 South Park Avenue. Listed drive-thru hours are 8 a.m.–5 p.m., longer than the in-person 8 a.m.–4 p.m. window.
Practical Hattiesburg Water Bill Tips Most Posts Miss
Drive-thru is better for quick local payment
The drive-thru is listed until 5 p.m., while the in-person window is listed until 4 p.m. Use drive-thru when you only need to pay.
Action Line creates the work order
Calling billing about a leak can slow things down. For water/sewer service issues, use 601-545-4500 so the request is routed as a work order.
Set up EyeOnWater before vacation
If a toilet or irrigation line runs while you are away, hourly usage tracking can help you notice the problem sooner.
Save leak receipts before asking for adjustment
The City adjustment depends on repairs being completed and consumption returning to normal. Receipts are not optional.
Do not assume sewer is separate from water usage
The City says sewer is calculated at 100% of water consumption, so a water leak can affect both bill sections.
New construction needs extra time
If service was never established, Engineering review may be required and the City says to allow ten business days for connection.
Hattiesburg Water Billing Office Map and Visit Planning
Use this map for the Water Billing Office at 105 South Park Avenue. Confirm hours before visiting around holidays or severe weather.
Billing office
105 South Park Avenue, Hattiesburg, MS 39401.
Engineering building
212 West Front Street, Hattiesburg, MS 39401. Also listed as a drop-box location.
Before driving
Call 601-545-4634 for billing/payment; use 601-545-4500 for service issues and work orders.
Official Hattiesburg Water Department Links
Hattiesburg Water Department Bill Pay FAQs
How do I pay my Hattiesburg water bill online?
Start from the official City of Hattiesburg Water & Sewer page and choose the online billing link. The City uses an official-listed Xpress Pay link and notes that online fees apply.
What is the Hattiesburg Water Billing phone number?
For billing questions and credit card payment by phone, call 601-545-4634. The City phone directory also lists Water Billing at 601-545-4631.
Where is the Hattiesburg Water Billing Office?
The Water Billing Office is at 105 South Park Avenue, Hattiesburg, MS 39401. In-person hours are listed as 8 a.m.–4 p.m., and drive-thru hours are listed as 8 a.m.–5 p.m.
Where do I mail a Hattiesburg water bill payment?
Mail payment to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. Avoid mailing if the payment is urgent or close to disconnection.
Does Hattiesburg offer bank draft for water bills?
Yes. The City says customers can submit a voided check to the Water Billing Office at 105 South Park Avenue to set up bank draft.
What documents do I need to start residential water service?
Residential customers need a valid photo ID, Social Security card and $75 deposit to begin service.
What is the current residential minimum bill?
The City lists a $23.33 minimum water bill, $23.33 minimum sewer bill, $17 garbage rate and $63.66 total minimum bill based on 0–3,000 gallons.
Who do I call for a water leak or sewer issue?
Use the Action Line at 601-545-4500 or submit the Action Line form online. The City says Action Line requests are opened as work orders for the responsible department.
Can I get a leak adjustment?
The City says it will adjust the two highest months of consumption after repairs are completed and consumption returns to normal levels. Bring plumbing receipts for parts or services showing the repairs were completed.
What is EyeOnWater for Hattiesburg customers?
EyeOnWater lets customers monitor hourly water usage. The City lists ZIP code, account number or access code, and email address as signup information.
Is WaterBillsPay.org the official City of Hattiesburg website?
No. This is an independent guide. Use the City of Hattiesburg’s official links for live billing, payment, rates, work orders and account decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.