Redford Water Department, MI: Bill Pay, Phone Number, Hours & Official Utility Help
Use this practical Redford Township water bill guide to pay online, pay by phone, mail a payment, use a drop box, pay at a DivDat kiosk, enroll in ACH, check billing history, call the Water Department, report sewer backups and understand card-payment convenience fees before paying.
🔒 Official Redford Township Water Bill & Utility Resources
Redford Water Department Search Intent: Pay Bill, Call Billing, Check Hours, Use Kiosk or Report Sewer Backup
Most users searching “Redford Water Department” need the official water bill payment options, phone number, office address, hours, due date rules, DivDat kiosk details, drop box location or sewer backup reporting steps.
The Redford Township Water Department bills around 22,000 residential and commercial water accounts. Water bills are prepared and collected by Township staff, and bills are normally mailed about 3 weeks before the due date.
Water bills are normally due on the 15th of the month, unless the 15th falls on a weekend or holiday. For water billing questions, call 313-387-2670 and select option 4.
Need to pay?
Pay in person, by mail, drop box, phone, online, ACH withdrawal or DivDat kiosk/mobile options.
Need account history?
Use BS&A Online to access water billing history linked from the township Water Payments page.
Sewer backup?
Report immediately and file written claim within the required 45-day window if applicable.
How to Pay Your Redford Township MI Water Bill Online
The safest route is to start from the official Redford Township Water Payments or Tax & Water Payments page, then choose the township-linked online payment option.
1
Open the official Water Payments page
Start from redfordtwp.gov before paying.
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Open the official page here: Redford Township Water Payments.
You can also use the broader Tax & Water Payments page to see DivDat, kiosk and payment-channel details.
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Choose online credit card or DivDat option
Compare fees before submitting.
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The township lists online credit card payment and several DivDat payment channels. DivDat card payments have a 3% processing/service fee. Township card phone payments list a convenience fee of $3 per $100 increment.
3
Have your account number or parcel number ready
Required for automated payment.
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For automated card payments by phone, the township says you must have your account number or parcel number ready. Use the same care when paying online so the payment applies to the correct account.
4
Review final amount and processing fee
The township does not keep processor fees.
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Redford Township states that processing or convenience fees are collected by processors and the township does not receive any portion. Check the final amount before clicking submit.
5
Save confirmation and call if urgent
Important near due date or cutoff concern.
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Save your payment confirmation. If payment is urgent or you need account status confirmed, call 313-387-2670 and select option 4 during office hours.
Redford Water Bill Payment Options: In Person, Mail, Drop Box, Phone, Online, ACH and DivDat
Redford Township provides many payment routes. Choose based on urgency, fee preference and whether you need proof of payment.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| In person | Leo Snage Public Services Building, 12200 Beech Daly | Office payment and account help | Normal office hours are Monday–Friday, 8:30 a.m.–4:30 p.m. |
| By mail | Water Department, 12200 Beech Daly, Redford, MI 48239 | Check or money order payment | Mail early; bills are normally due on the 15th. |
| Drop box | Public Services Building and Town Hall drop boxes | After-hours check or money order drop-off | No cash payments in either drop box. |
| Phone card payment | 313-387-2670, option 3 | Automated credit/debit payment | Have account number or parcel number ready. |
| Online card payment | Water Payments page | Fast online card payment | Same card fees apply as phone payment. |
| ACH withdrawal | Automatic ACH Withdrawal Form | Automatic checking/savings withdrawal | Continue paying until your bill says “Automatic Withdrawal – Do Not Pay.” |
| DivDat kiosk/mobile | DivDat services and kiosk at 12200 Beech Daly | Kiosk, mobile and alternate payment channels | Card payments have 3% fee; kiosks do not give change. |
Redford Water Department Phone Number, Office Address and Hours
The main Water & Sewer office and water billing payment location is at the Leo Snage Public Services Building on Beech Daly.
Water billing phone
Select option 4 for water billing questions. Select option 3 for automated card payment.
Water & Sewer address
12200 Beech Daly
Redford, MI 48239
This is the Water & Sewer and Public Services payment location.
Office hours
Monday–Friday
8:30 a.m. to 4:30 p.m.
Township offices are closed for most national holidays.
Town Hall
15145 Beech Daly Road
Redford Township, MI 48239
Town Hall also has a freestanding drop box behind the building.
Redford DivDat Kiosk, Mobile App and Automatic ACH Withdrawal
Redford Township lists several DivDat payment channels and an ACH withdrawal option. These are useful when you want recurring or alternate payment methods.
Kiosk location
A DivDat self-service kiosk is located in the lobby of the Leo Snage Public Services Building at 12200 Beech Daly, Redford Township, MI 48239.
DivDat support
For online or kiosk payment questions, call DivDat Customer Service at 313-913-1532.
Kiosk rules
DivDat kiosks do not give change and do not accept cashier’s checks or money orders.
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Use kiosk for self-service payment
Good for cash/check/card users depending on fee preference.
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DivDat cash or check payments have no transaction fee according to the township. Credit or debit card users are charged a 3% processing/service fee by DivDat.
2
Use ACH for automatic water payment
Good for avoiding missed bimonthly bills.
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Automatic withdrawal from a checking or savings account is available. The township requires a signed form on file, so the form cannot be completed fully online.
3
Keep paying until bill confirms ACH
Avoid late payment during setup.
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The township asks customers to continue paying future bills until they receive a water bill that says “Automatic Withdrawal – Do Not Pay.” If you change banks, you must complete a new enrollment form.
Redford Sewer Backup, Flooded Basement and After-Hours Emergency Steps
The township provides specific instructions for sewer backup or flooded basement situations. Reporting quickly matters because written notice rules may affect claim rights.
During normal business hours
Contact the Water Department immediately after discovering an overflow or backup.
After-hours emergency
Water & Sewer page lists Police Department for after-hours emergencies.
Sewer backup FAQ number
The township sewer backup FAQ says after normal business hours contact Redford Township Police so they can contact the Water Department foreman.
Written claim window
File written claim with the Water Department within 45 days of discovering the overflow or backup if applicable.
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Report immediately
Do not wait for cleanup to finish.
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If you discover an overflow or backup of a sewage disposal system or stormwater system, contact the Water Department immediately. After normal business hours, contact Redford Township Police so they can contact the Water Department foreman.
2
Document damage and source
Photos and notes help later.
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Take photos, note the time discovered, keep repair invoices, and document whether the issue appears to come from the municipal sewer or from private plumbing/sewer lead.
3
File written claim within 45 days if applicable
The township warns failure to provide required notice may limit rights.
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The township says written claim should be filed with Redford Township Water Department, 12200 Beech Daly, Redford, MI 48239, within 45 days of discovery. A claim form is available by calling 313-387-2670.
Redford Paperless eBill, Billing History and WRAP Water Assistance
Redford water customers can use paperless eBill, BS&A billing history and WRAP assistance resources if they need help managing bills.
Paperless eBill
The township offers a paperless eBill option so customers can get water bills emailed every two months.
Billing history
Use BS&A Online to access water billing history from the link on the township Water Payments page.
WRAP assistance
WRAP helps eligible low-income residents apply for water bill payment assistance through Wayne Metro resources.
WRAP phone
WRAP Connect Center hours are Monday–Friday, 9:00 a.m.–4:30 p.m., excluding holidays.
High Redford Water Bill? Check Billing Period, Leaks, ACH Status and Due Date
A high water bill can come from real usage, a leak, unpaid prior balance, processor fee, billing cycle timing, ACH setup delay or payment made to the wrong account.
Check usage and bill date
Water bills are bimonthly and mailed about 3 weeks before due date, so compare against prior two-month cycles.
Check leaks
Toilets, faucets, irrigation, hose bibs and sewer backup issues can create high usage or urgent repair costs.
Check ACH status
Continue paying until your bill clearly says “Automatic Withdrawal – Do Not Pay.”
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Compare bimonthly usage
Do not compare one month to a two-month bill.
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Redford water bills are prepared bimonthly. Compare the current bill with earlier bimonthly statements, not only with monthly household expenses.
2
Check common leak points
Silent leaks can be expensive.
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Check toilet flappers, dripping faucets, outdoor hose connections, irrigation lines, wet basement areas, crawlspace plumbing and the service line area. Take photos and repair notes if you find a leak.
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Call billing with account details
Prepare before calling.
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Call 313-387-2670 option 4 with your account number, service address, due date, recent payment confirmation, and any leak repair information.
Practical Redford Water Bill Tips That Prevent Wrong Payments, Fees and Sewer Backup Claim Problems
These details matter because Redford uses bimonthly bills, multiple payment channels, card convenience fees, DivDat kiosks, ACH rules and specific sewer backup reporting deadlines.
Use option 4 for billing
When calling 313-387-2670, use option 4 for billing questions and option 3 only for automated card payment.
Do not put cash in drop boxes
The township clearly says drop boxes are for check or money order payments and no cash payments should be placed in either drop box.
Watch ACH start date
Keep paying manually until your bill says “Automatic Withdrawal – Do Not Pay.” ACH is not active just because you submitted a form.
Report sewer backup fast
Call immediately and file written claim within 45 days if applicable. Delay can limit your rights under the township’s notice guidance.
Redford Water Department Bill Pay FAQs
These FAQs answer real user questions about Redford Township water bill payment, phone number, office hours, address, due dates, payment fees, drop boxes, after-hours emergencies and sewer backups.
QHow do I pay my Redford Township water bill online?▾
Use the official Redford Township Water Payments page or Tax & Water Payments page and choose the township-linked online payment option.
QWhat is the Redford Water Department phone number?▾
For water billing questions, call 313-387-2670 and select option 4. For automated credit or debit card payment by phone, select option 3.
QWhat are Redford Water Department hours?▾
The Water and Sewer page lists hours as Monday through Friday, 8:30 a.m. to 4:30 p.m.
QWhere is the Redford Water Department located?▾
Water and Sewer is located at 12200 Beech Daly, Redford, MI 48239. In-person water payment is accepted at the Leo Snage Public Services Building at the same address.
QWhen are Redford Township water bills due?▾
The township says water bills are normally due on the 15th of the month unless the 15th falls on a weekend or holiday. Bills are generally mailed about 3 weeks before the due date.
QCan I pay my Redford water bill by phone?▾
Yes. Credit or debit card payment can be made by calling 313-387-2670 and selecting option 3. The township says this is an automated service and you must have your account number or parcel number ready.
QDoes Redford Township charge a fee for card payments?▾
The township says phone card payments have a convenience fee of $3 per $100 increment collected by the processor. DivDat credit or debit card payments have a 3% processing/service fee. Redford Township says it does not receive any portion of those fees.
QWhere can I drop off a Redford water bill payment?▾
Drop boxes are available for check or money order payments at the Public Services Building and Town Hall. The township says no cash payments should be placed in either drop box.
QWho do I call after hours for a Redford sewer backup or water emergency?▾
For after-hours emergencies, the Water and Sewer page lists Redford Township Police at 313-387-2551. The sewer backup FAQ says after normal business hours contact Redford Township Police Department at 313-387-2553 so they can contact the Water Department foreman.
QIs WaterBillsPay.org the official Redford Township website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official Redford Township links.
The Safest Way to Pay or Fix a Redford Water Bill Issue
For normal payment, start from the official Redford Township Water Payments page. You can pay in person, by mail, drop box, phone, online, ACH withdrawal or DivDat services depending on your need.
For billing questions, call 313-387-2670 and select option 4. For automated card payment by phone, select option 3. For sewer backup or after-hours emergency issues, follow the Water & Sewer reporting instructions and contact the Police Department emergency routing number listed by the township.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.