Henderson Water Bill & Service Help
Need to pay a Henderson water/sewer bill, start or stop service, transfer an account, check a high bill, report a water or sewer emergency, apply for utility assistance, or understand 2026 rates? This guide gives the exact task first, then the official City of Henderson details that matter.
This page is for City of Henderson, Nevada Department of Utility Services water, wastewater and reclaimed-water customers. Do not use it for Henderson, North Carolina; Henderson, Texas; Henderson County; or a private water district.
Do This First for Your Henderson Water Account
Use the Customer Portal or call 702-267-5900 and select option 1 for phone payment.
Official portalCall 702-267-5900 or visit City Hall, first floor, at 240 S. Water St. Personal identifying information may be required.
Start/stop serviceCall Police Dispatch non-emergency at 702-267-4913 for after-hours water or sewer emergencies.
Call after-hoursCheck watering days, pool use, leaks, meter movement and Leak Adjustment Program rules before assuming a billing error.
High bill helpBefore You Pay, Confirm This Is Henderson, Nevada
Bill name
Your bill or portal should connect to the City of Henderson Department of Utility Services or mywateraccount.cityofhenderson.com.
Correct city
This guide is for Henderson, Nevada. Similar searches can show Henderson, NC, Henderson, TX, Henderson County or private water districts.
Renters and landlords
Confirm whether the account is in your name, the landlord’s name or a property-management portal before paying or requesting service changes.
Henderson Water Bill Payment Options
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Customer Portal | Pay online using MasterCard, Visa, Discover, debit card or eCheck/ACH. | Most routine payments, account history, portal notifications and self-service tools. | Existing profile users can sign in with the same username, but may be asked to reset the password on first login. |
| AutoPay | Enroll to have your bill paid automatically each month. | Customers who want to reduce missed-payment risk. | Confirm the first automatic payment is active before assuming the bill is covered. |
| Pay by phone | Call 702-267-5900 and select option 1. Phone payment is available 24 hours a day. | Quick payment without logging into the website. | Keep confirmation details until the payment posts. |
| Mail to COH Utility Payments, 240 S Water St MSC 126, Henderson, NV 89015. | Routine non-urgent check payment. | Allow 7–10 days for mailing to ensure timely delivery before the due date. | |
| Drop box | Use the drop box at City Hall, Basic Road entrance. | After-hours check or money-order payment. | Do not use a drop box for urgent same-day account issues unless Customer Care confirms the safest route. |
| Bank bill pay | Enroll through your bank’s online bill payment program. | Customers who manage bills from a bank account. | Make sure the payee and account number are exact so the payment credits correctly. |
| In person | Basic Road drive-through or walk-in cashier counters at Henderson City Hall accept MasterCard, Visa, Discover, debit, check and cash. | Cash payment, account help, identity verification and urgent billing questions. | Bring the bill, account details, ID if needed and payment method. |
New Henderson Water Customer Portal Features
Live chat
Log into the Customer Portal to access live chat with a Customer Service Specialist.
Pay-by-text
The new website adds payment options like pay-by-text for more flexible bill handling.
Usage notifications
Customers can choose personalized account and usage notifications by email, call or text.
Move tools
The portal improves self-service tools for move-ins, move-outs and account transfers.
Henderson Utility Services Phone, Address and Hours
Customer Care
702-267-5900. Use for billing, payment, start/stop service, account help and regular-hours water/sewer questions.
After-hours emergency
702-267-4913. Use Police Dispatch non-emergency for after-hours water or sewer emergencies.
Office
Development Services Center, first floor of City Hall, 240 S. Water St., Henderson, NV 89015.
Hours
Customer Care page lists Monday–Thursday, 7:30 a.m.–5 p.m.. Some emergency FAQs reference regular hours through 5:30 p.m.; call before late-day visits.
Start, Stop or Transfer Henderson Water/Sewer Service
For personal residential service
Call Customer Care at 702-267-5900 or visit the first floor of City Hall at 240 S. Water St. Personal identifying information will be requested to establish service.
Use the portal for disconnect requests
You may submit a request to disconnect service through the Customer Portal if the account is associated with your active user ID.
Plan for the residential deposit
For residential service, the deposit is a minimum of $150 and is collected up front when the account is created.
Business or property-management accounts
Property managers, realtors and agents should submit a Contact Henderson case. Requests are processed in order received and may take 3–5 business days.
Understand deposit refunds
Deposits may be refunded after at least one year of on-time payments. They may apply as a credit after 14 months or to the closing bill when service ends; refund checks can take up to 8 weeks after final billing.
Water, Sewer or After-Hours Emergency: Who to Call
| Problem | Call | What to say |
|---|---|---|
| Regular-hours water/sewer emergency | 702-267-5900 | Address, cross street, visible water/sewer issue, timing and safety concern. |
| After-hours water or sewer emergency | 702-267-4913 | Use Police Dispatch non-emergency after hours, Fridays, weekends and holidays. |
| Sewer backup where plumber says city side | 702-267-5900 during business hours; 702-267-4913 after hours | Describe fixtures affected, whether backup is active, plumber findings and location. |
| Broken water/sewer main | 702-267-5900 during business hours; 702-267-4913 after hours | Do not report broken mains only by email/case. Call. |
| Water coming through asphalt | Complete Contact Henderson case; call if gushing or after hours | Exact location, road condition, traffic risk and whether water is flowing fast. |
| Displaced manhole lid or water valve cover | 702-267-5900 during business hours; 702-267-4913 after hours | Report immediately by phone, not email, because it can be a safety hazard. |
Henderson 2026 Water, Wastewater and SNWA Charges
Henderson water/wastewater bills include daily flat service charges, tiered water consumption, wastewater charges and Southern Nevada Water Authority regional charges. Actual bills vary by days in the billing cycle and meter/account type.
| Rate item | 2026 official detail | Why users care |
|---|---|---|
| Single-family water service charge, 3/4″ or less | $0.647 per day, shown as $19.41 for a 30-day period. | Common residential meter example; fixed charge changes with days in service period. |
| Single-family water Tier 1 | $1.84 per 1,000 gallons; first 200 gallons per day. | For a 30-day cycle, this is roughly the first 6,000 gallons. |
| Single-family water Tier 2 | $3.06 per 1,000 gallons; next 333 gallons per day. | Typical 7,500-gallon use falls within the first two tiers. |
| Single-family water Tier 3 | $4.32 per 1,000 gallons; next 467 gallons per day. | Outdoor watering, pool fill or leaks can push usage into this tier. |
| Single-family water Tier 4 | $11.32 per 1,000 gallons; over 1,000 gallons per day. | Very high usage is much more expensive and should trigger leak/watering review. |
| Single-family wastewater | $31.61 for a 30-day service period. | Separate from water charges and part of the total utility bill. |
| SNWA regional commodity charge | $0.67 per 1,000 gallons of water consumed in 2026. | Collected by Henderson on behalf of SNWA. |
| SNWA reliability surcharge | 0.25% for residential customers in 2026. | Calculated on monthly water service charge, volume charge and regional commodity charge. |
| SNWA infrastructure surcharge | $10.65 per month for a typical single-family residence in 2026. | Meter-size-based regional infrastructure charge. |
| SNWA drought protection charge | $6.32 per month for a typical single-family residence in 2026. | Regional low-lake-level pumping-station charge. |
Quick Henderson Water Bill Estimate Tool
This estimate uses the 2026 single-family 3/4″ meter example and 30-day billing period. It is not an official bill.
Not official billing. Real accounts can include different meter size, service days, wastewater type, regional charges, credits, late fees, deposits or account-specific adjustments.
High Water Bill and Leak Adjustment Checklist
Common reasons for a high bill
- Billing cycle has more service days.
- Outdoor watering time or frequency changed.
- Landscaper adjusted irrigation schedule.
- Pool autofill or repeated pool filling.
- Main service line leak.
- Toilet, water softener or pool leak.
- Usage pushed into the third or fourth water tier.
Leak check steps
- Find your shutoff valve, usually in the front yard, garage or near the water softener.
- Shut off the valve and turn on a faucet inside to confirm water is off.
- If the meter flow indicator still moves, suspect a leak between the shutoff valve and meter.
- Turn off each toilet valve and recheck the meter for movement.
- Bypass the water softener and recheck meter movement.
- For pools, turn off autofill and compare bucket-vs-pool water levels over several days.
| Leak Adjustment Program rule | Official detail | What to do |
|---|---|---|
| Customer responsibility | Customers are responsible for all water that passes through the meter, whether intentionally used or not. | Fix leaks quickly and document the repair. |
| Adjustment limit | Up to two adjustments allowed within five years. | Do not waste an application on weak documentation. |
| Usage threshold | Leak must cause usage more than double normal use compared to the same monthly service periods from the prior year. | Compare usage history before applying. |
| Maximum coverage | Maximum adjustment covers up to three billing cycles. | Submit promptly and do not wait for several more bills. |
| Proof required | Receipts, photos, invoices or parts documentation are required. | Save plumber invoice, parts receipt and repair photos. |
| Normal use must return | Usage must return to normal for at least one subsequent billing cycle. | Keep monitoring after repair. |
| Application deadline | Application must be submitted within 12 months of the leak. | Use the Customer Portal Online Forms route. |
Henderson Utility Bill Assistance and Discounts
Low-Income Discount
For customers enrolled in the Nevada Energy Assistance Program. It waives the monthly basic water and sewer service charge, starts on the next billing cycle after approval and is not retroactive.
Delayed Billing
For customers whose only source of income is received once per month. It allows an additional 7 days to pay without a late fee.
Disability Discount
For qualifying permanently disabled customers whose primary residence is in Henderson. It waives the monthly basic water and sewer service charge.
Water and Sewer Laterals: Who Repairs What?
City responsibility
The City maintains and repairs water service lines and meters from the City water main to the water service connection, and maintains the City sewer main to the sewer service connection.
Homeowner responsibility
Homeowners maintain and repair the water service lateral from the service connection to the home plumbing, and the sewer lateral from the sewer main/service connection to home plumbing.
Utility Scam Warning for Henderson Customers
Real staff identification
City utility staff wear City-issued uniforms and badges and use City vehicles with the Henderson logo or seal.
Pressure calls are suspicious
Customer Care may call about a past due balance, but the City says it does not call customers and demand credit-card or bank-account information.
Verify before paying
If something feels wrong, call 702-267-5900 directly instead of using a phone number, link or payment method provided by the caller.
Water-Saving Rebates and Conservation Help
SNWA turf rebate
SNWA Water Smart Landscapes rebates can pay for removing grass and converting to water-smart desert landscaping. Henderson may add supplemental rebate support when requirements are met.
Tree incentives
SNWA offers tree-related incentives for qualifying projects, and Henderson may add a tree supplement for eligible single-family residential parcels.
Smart leak detector
SNWA offers a smart leak detector rebate of 50% off up to $200. Check compatibility and program terms before purchase.
Local Henderson Tips Most Generic Pages Miss
Friday/weekend support is different
Customer Care is listed Monday–Thursday. After hours, Fridays, weekends and holidays use Police Dispatch non-emergency for true water/sewer emergencies.
Non-payment shutoff is not an emergency
If water is off due to non-payment or failure to set up service, call Customer Care during regular business hours.
Outdoor watering drives summer bills
The City says about 60% of most homes’ water consumption is used outdoors, especially in summer. Verify watering days, frequency and landscaper settings.
Leak adjustment requires normal use after repair
Do not apply before the leak is fixed and usage has returned to normal for at least one subsequent billing cycle.
Bring ID if opening service
If you prefer not to provide identifying information by phone, open the account in person at City Hall using photo identification.
Fourth-tier water is expensive
For single-family use, water above 1,000 gallons per day enters the fourth tier at $11.32 per 1,000 gallons in the posted 2026 rate example.
Henderson Utility Services Map and Visit Planning
Use this map for Henderson City Hall / Development Services Center, where the Utility Services office is located on the first floor.
Visit address
240 S. Water St., Henderson, NV 89015.
Bring this
Bill, account number, photo ID, proof or repair documents, deposit/payment method and service address.
Drop box
The payment drop box is at City Hall, Basic Road entrance. Use it for non-urgent payment only.
Official Henderson Water Links Used in This Guide
Henderson Water Department FAQs
What is the official Henderson Water Department?
The official agency is the City of Henderson, Nevada Department of Utility Services. It handles water, wastewater, reclaimed water, customer care and billing services.
How do I pay my Henderson water bill online?
Use the official City of Henderson Customer Portal at mywateraccount.cityofhenderson.com. You can also start from the City’s Pay My Bill Online page.
What is the Henderson water bill phone number?
Call Customer Care at 702-267-5900. To pay by phone anytime, call the same number and select option 1.
What are Henderson Customer Care hours?
The Customer Care Center page lists Monday through Thursday, 7:30 a.m. to 5 p.m. Some emergency FAQ language references regular hours through 5:30 p.m.; call before late-day visits.
Where is Henderson Utility Services located?
Visit the Development Services Center on the first floor of City Hall, 240 S. Water St., Henderson, NV 89015.
Where do I mail a Henderson water bill payment?
Mail payments to COH Utility Payments, 240 S Water St MSC 126, Henderson, NV 89015. Allow 7–10 days for mailing.
Who do I call for an after-hours water or sewer emergency?
Call the City of Henderson Police Dispatch non-emergency number at 702-267-4913 for after-hours water or sewer emergencies.
Is non-payment shutoff considered an emergency?
No. The City says water terminated for non-payment or failure to set up service does not constitute an emergency. Call 702-267-5900 during regular business hours.
How much is the residential deposit?
For residential service, the minimum deposit is $150 and is collected up front when the account is created.
Can Henderson refund my utility deposit?
Deposits may be refunded after at least one year of on-time payments. They may be credited after 14 months or applied to the closing bill. Refund checks can take up to 8 weeks after the final bill is issued.
Why is my Henderson water bill high?
Common causes include more billing-cycle days, summer landscape watering, pool filling, watering schedule changes, toilet leaks, service line leaks, water softener leaks and higher tiered water rates.
How does Henderson’s Leak Adjustment Program work?
The leak must cause usage more than double normal consumption, the leak must be repaired, proof is required, usage must return to normal for a later billing cycle, the property needs 13 months of active service history, and the request must be submitted within 12 months of the leak.
What utility assistance does Henderson offer?
Henderson lists Low-Income Discount, Delayed Billing and Disability Discount programs. Applications are submitted through the Customer Portal Online Forms route with required documentation.
Is WaterBillsPay.org the official City of Henderson website?
No. This is an independent informational guide. Use official City of Henderson links for payment, account status, rates, service requests, emergency contacts and assistance applications.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.