Killeen Water Bill Pay, Start Service & Reconnect Guide
Need to pay a City of Killeen water bill, call Utility Collections, start residential service, transfer service to another Killeen address, stop billing, enroll in Auto Pay, report a leak, check boil water notices, or reconnect after hours? This guide gives you the official Killeen routes first, with the details customers usually need before calling or paying.
The City of Killeen Utility Collections office handles utility billing and payment support. The Water and Sewer Department handles water and sewer operations, including water mains, sewer mains, lift stations, pump stations, meters, hydrants, valves, leaks and sewer overflows.
Do This First If You Just Want To Pay
Open the City of Killeen Online Utility Payment System from KilleenTexas.gov.
City online paymentsThe Click2Gov system lets customers make payments, view billing/payment history, manage Auto Pay and update contact info.
Open Click2GovCall 254-220-4183 for utility bill payment by phone.
Call phone payCall Utility Collections at 254-501-7800; after-hours reconnect uses phone prompts.
Reconnect helpKilleen Water Bill Payment Options
| Payment route | Official detail | Best for | User warning |
|---|---|---|---|
| Online utility payment system | City Online Payments page links “Pay Water Bill” to the City of Killeen Online Utility Payment System. | Most online water bill payments and account management. | Use the official KilleenTexas.gov / Click2Gov route. |
| Click2Gov login | Lets customers make payment, view billing and payment history, set up/manage automatic payment and update contact information. | Customers who want history, Auto Pay and account updates. | Keep your account number from the bill ready. |
| Phone payment | Call 254-220-4183. | Customers who prefer automated phone payment. | A $2 fee is applied to online and phone payments. |
| Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. | Non-urgent check or money order payments. | Do not mail cash; avoid mail if due date or reconnect is urgent. | |
| In person | Utility Collections Division, 210 W Avenue C, Killeen, TX 76541. | New service, transfer service, document-heavy issues, disconnection requests and account questions. | Office hours changed in 2026: Monday–Thursday, 7 a.m.–6 p.m. |
| Accepted payment types | Checks, debit cards, Discover, MasterCard, money orders, travelers checks and Visa. | Choosing a payment method before visiting/calling. | Ask the office before relying on any payment type not listed by the City. |
Online Click2Gov Account Tools
Make a payment
Use the online utility payment system to pay a Killeen water bill from the official City payment page.
Billing history
Log in to view billing and payment history, helpful for high-bill checks and payment disputes.
Automatic payment
Click2Gov account tools include setting up and managing automatic payment.
Contact updates
Update contact information so billing and water-notice communication does not miss you.
Phone, Mail, Office and Business Hours
Utility Collections
Call 254-501-7800 for billing, service, start/transfer, stop service and account questions.
Phone payment
Call 254-220-4183 for payment by phone.
Office
Utility Collections Division, 210 W Avenue C, Killeen, TX 76541.
Utility Collections Division, PO Box 549, Killeen, TX 76540-0549.
Auto Pay / Automatic Bank Draft
Official form
The City provides an Automatic Bank Draft Authorization Form through Killeen SeamlessDocs.
Account holder signature
The form is signed electronically by the account holder.
Confirm timing
Ask Utility Collections when the draft begins and whether you should pay the current bill manually first.
Start New Residential Water Service in Killeen
Official rule: To apply for a new residential account, complete a Residential Service Request and return it to Utility Collections in person or by email with required documents. For same-day service, the request must be made by 2:00 p.m.. After-hours service is available for an additional fee.
| Requirement | Official detail | Practical tip |
|---|---|---|
| Application | Residential Service Request form. | Use the official SeamlessDocs form and complete all required fields. |
| Lease / ownership | Lease or proof of ownership required. | Submit the full lease or closing/ownership document, including final signature pages. |
| Photo ID | Picture identification for each person listed on the account. | Examples include driver license, military ID, passport or alien registration card. |
| SSN proof | Proof of Social Security Number for each person listed. | Examples include Social Security card, W2, paycheck with full SSN or income tax return. |
| Deposit | Standard residential deposit is $90.00. | A good credit waiver may apply if you had 12 months of City of Killeen service with no late payment. |
Commercial Water Service and Deposits
| Commercial requirement | What the City lists | What to do |
|---|---|---|
| Business proof | One of: Articles of Incorporation, Assumed Name Certificate, Certificate of Partnership or proof of ownership. | Gather business document before submitting application. |
| Required documents | Certificate of Occupancy, lease/deed, photo ID, proof of Tax ID or SSN. | If not owner, provide authorization letter on company letterhead. |
| Same-day service | Request must be received by 2:00 p.m. | Submit early; after-hours service may carry additional fee. |
| Commercial deposit | Deposit is based on meter size, from $75 for 3/4-inch meter to $900 for 8-inch meter. | Call 254-501-7800 or email Utility Collections to confirm meter size/deposit. |
Transfer Service to Another Killeen Address
In-office transfer
The City says residential and commercial transfers must be done at the office for same-day service by 2 p.m.
Documents
Residential transfer requires lease or deed for the new address and picture identification.
Two addresses
Service can be on at both addresses up to 7 calendar days. Longer than 7 days may require a second deposit.
Stop Service / Disconnection Request
Official rule: It is the customer’s responsibility to contact Utility Collections to stop billing. If you do not notify the department to terminate service, the account continues to bill and you remain responsible for charges. The City gives a confirmation number when the request is made.
Choose request route
Request disconnection by coming to the office, emailing the required form, or calling 254-501-7800.
Use the official form if emailing
The City links a SeamlessDocs disconnection request form. The form requires government-issued photo ID upload.
Save confirmation number
The City says an email will be sent back with the confirmation number. Keep it until your final bill is settled.
Ask about final balance
Confirm the final read, final bill delivery method, deposit handling and forwarding address.
After-Hours Reconnect, Emergency Turn-Off and Same-Day Service
| Need | Official route | Practical note |
|---|---|---|
| After-hours reconnect | Call 254-501-7800, option 2. | Keep payment confirmation number and account details ready. |
| Emergency turn-off | Call 254-501-7800, option 2. | Emergency turn-off services are listed as available Monday–Sunday, 24/7; additional fee applies. |
| Same-day service Monday–Thursday | Submit by 5 a.m. for earlier service windows, or by 2 p.m. for 2–6 p.m. service window. | Use current City instructions; call if timing is urgent. |
| After-hours start/transfer/reconnect | Call 254-501-7800 and follow prompts for after-hours on-call service. | After-hours service can carry additional fee and time windows vary by day. |
High Killeen Water Bill: How to Read Usage and Charges
Usage units
Killeen’s bill guide says meter readings show usage in units, with each unit equal to 100 gallons.
Charges summary
The bill includes current charges by service, billing detail, previous charges, payments and adjustments.
Due date
The account information section includes customer name, account number, service address, billing date and due date.
| What looks wrong | Check first | Best next step |
|---|---|---|
| Bill suddenly jumped | Current/previous meter readings, number of 100-gallon units, payment arrangements and previous activity. | Compare usage and call Utility Collections with account number. |
| Payment missing | Phone/online fee, confirmation number, date, amount, wrong account or processor delay. | Call 254-501-7800 before paying twice. |
| Possible leak | Toilets, irrigation, hose bibs, water heater, service line and meter movement when fixtures are off. | Call leak/sewer reporting numbers if public-side issue or active water leak is suspected. |
| Bill message or charge unclear | Important messages, billing detail and detachable coupon notes. | Use the official “How to Read Your Water Bill” guide and ask billing to explain the line item. |
Report Water Leaks, Sewer Blockages and Overflows
Official reporting route: The City Water & Sewer page says to report water leaks or sewer blockages and overflows by calling 254-501-6500 or 254-501-6319. Suspicious activity around water pump stations, storage tanks or sewer facilities should be reported to Killeen Police by calling 911.
| Problem | Call / route | What to provide |
|---|---|---|
| Water leak, hydrant issue or water main concern | 254-501-6500 or 254-501-6319. | Exact address/cross street, visible flow, pressure issue, time noticed and callback number. |
| Sewer blockage, manhole overflow or sewer backup | 254-501-6500 or 254-501-6319. | Inside/outside, nearest manhole, whether wastewater is visible and public safety risk. |
| Suspicious activity near pump/storage/sewer facilities | Call 911. | Location, description, vehicle/person info if safe, and whether the activity is ongoing. |
| Boil water notice or water alert update | Water Notices page or call 254-501-6515. | Service address, street name and alert date if available. |
Water Quality, Boil Notices and Source Water
Water source
Killeen purchases treated water from Bell County Water Control and Improvement District No. 1, which draws from Lake Belton.
Annual report
The City links its 2025 Annual Drinking Water Quality Report from the Water & Sewer page.
Water notices
The Water Notices alert center gives current and archived boil water notices; call 254-501-6515 for updates.
What Killeen Water and Sewer Operations Handles
The Water and Sewer Department is responsible for operations and maintenance of water and sewer utilities, water storage and transmission facilities and sanitary sewer collection facilities. Public Works says the division maintains 800+ miles of water and sewer mains, water tanks and towers, sewage lift stations and fire hydrants.
Water
Water meters, hydrants, leaks, line locates, repairs, taps, valves, water mains and water pressure checks.
Sewer
Sewer line flushing, sewer leaks, line locates, manhole overflows, new installations, preventive maintenance, repairs and sewer mains.
Operations
Pump station facilities, motors, chlorinators, SCADA system, water sampling and water storage tanks.
Local Killeen Tips That Prevent Delays
Use the right office
Billing, payments, deposits, new accounts and disconnect requests go to Utility Collections. Leaks and sewer overflows go to Water/Sewer Operations numbers.
Same-day service cutoff matters
For same-day start/transfer service, submit by 2 p.m. during posted business days. After-hours service can cost extra.
Stop billing officially
Moving out does not stop billing automatically. Call, visit, or submit the official disconnection form and save the confirmation number.
Boil notices are address-specific
Killeen frequently posts street-specific water notices. Always check the alert page and your exact street/address.
Killeen Utility Collections Map and Visit Planning
Use this map for Utility Collections at 210 W Avenue C. Bring documents if you are starting service, transferring service or stopping service.
Utility Collections
210 W Avenue C, Killeen, TX 76541. Phone: 254-501-7800. Hours: Monday–Thursday, 7 a.m.–6 p.m.
Mail payment
Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. Do not mail cash.
Bring / prepare
Bill/account number, photo ID, lease or proof of ownership, SSN proof if starting service, payment proof and confirmation number if reconnecting.
Official Killeen Water Links Used in This Guide
Killeen Water Department FAQs
Where do I pay my Killeen water bill online?
Use the official City of Killeen Online Payments page and open Pay Water Bill, or go directly to the City’s Click2Gov online utility payment system.
What is the Killeen Utility Collections phone number?
Call Utility Collections at 254-501-7800 for billing, account, service, transfer, disconnect and reconnect questions.
What is the Killeen pay-by-phone number?
Call 254-220-4183 to pay a City of Killeen utility bill by phone.
Where is the Killeen water billing office?
Utility Collections Division is located at 210 W Avenue C, Killeen, TX 76541.
What are Killeen Utility Collections hours?
The City lists operating hours as Monday through Thursday, 7:00 a.m. to 6:00 p.m., effective April 6, 2026.
Does Killeen charge a fee for online or phone payments?
Yes. The City states that a $2.00 fee is applied to all online and phone payments.
How do I start residential water service in Killeen?
Complete the Residential Service Request and return it to Utility Collections in person or by email with required documents, including lease/proof of ownership, photo ID, and Social Security verification. Same-day service requests must be made by 2 p.m.
What is the residential water deposit in Killeen?
The City lists the standard residential deposit as $90. A good credit waiver may apply if you had a full 12 months of City of Killeen service with no late payment.
How do I transfer Killeen water service?
For residential transfer, come to the Utility Collections office by 2 p.m. for same-day service. Bring lease or deed for the new address and picture identification.
How do I stop Killeen water service?
Contact Utility Collections to stop billing. You may come to the office, email the official disconnection request form, or call 254-501-7800. Keep the confirmation number.
What is the after-hours reconnect number?
Call 254-501-7800 and follow the City’s after-hours prompts. The Utility Collections page lists after-hours reconnect through option 2.
Who do I call for a water leak or sewer overflow in Killeen?
Call 254-501-6500 or 254-501-6319 to report water leaks, sewer blockages and overflows.
Where can I check Killeen boil water notices?
Use the City’s Water Notices alert page or call 254-501-6515 for updates.
Where does Killeen drinking water come from?
The City says it purchases treated water from Bell County Water Control and Improvement District No. 1, which draws from Lake Belton and processes water at the treatment plant by the lake.
How is Killeen water usage shown on the bill?
The City’s bill guide says meter reading data displays current and previous readings and current usage. Usage is shown in units, with each unit equal to 100 gallons.
Does this page collect Killeen water payments?
No. This page is an informational guide. Use official City of Killeen, KilleenTexas.gov, Click2Gov, Utility Collections and Water/Sewer links for live payment, service and emergency support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.