Big Spring Utility Bill & Water Service Help
Need to pay a Big Spring water bill, use Quick Pay, call the Water Office, find the kiosk, start service, request an extension, check water rates, or report a leak? This guide turns the official City details into short, practical steps.
Do This First If You Just Want To Pay
Open the Big Spring Municipal Online Payments utility portal. Quick Pay needs your account number and no login.
Open portalUse the automated phone system at 833-227-1752 or call the Water Office directly.
Compare methodsThe City lists a payment kiosk on the east side of the Water Office building.
Kiosk detailsFor a water leak emergency, call Utility Maintenance at 432-264-2392.
Leak rulesBig Spring Water Bill Payment Options
The City Water Office handles billing and collection for water, wastewater, sanitation collection and environmental fees. Choose your payment method based on speed, proof and whether you need staff help.
| Method | Official detail | Best for | Smart tip |
|---|---|---|---|
| Online Quick Pay | The Municipal Online Payments utility page offers Quick Pay. It says you need your account number and no login is necessary. | Fast one-time payment when you already have the correct account number. | Match the service address and account number before submitting. |
| Online account login | Sign in or register on the City of Big Spring Utilities portal. | Customers who want a more complete online account record. | First-time online users may need the account number and exact amount of the last payment made to set up a user account. |
| Automated phone payment | The City lists automated phone payment at 833-227-1752. | Customers who want to pay by phone without waiting for office staff. | Save the confirmation number, date, amount and payment method. |
| Water Office phone payment | Call 432-264-2542, 432-264-2543 or 432-264-2544. | Payment plus account question, late notice, extension question or service issue. | Use staff numbers when you need help, not just payment processing. |
| Payment kiosk | The City says payment can be made using the kiosk on the east side of the building. | Customers who want a self-service in-person option. | Keep the receipt, especially if payment timing matters. |
| Water Billing Office | Visit the Water Office at 410 East Third Street, Big Spring, TX 79720. | New service, extensions, documents, questions and in-person account support. | Office is closed for lunch, so plan around the posted hours. |
Online Portal: Quick Pay vs Registered Account
Use Quick Pay when…
- You only need to pay the current bill.
- You have the correct account number.
- You do not need to ask for an extension.
- You do not need account history.
- You are not trying to solve a leak or high bill problem.
Use Sign In / Register when…
- You want a reusable online account.
- You need online payment records.
- You want to manage the account from your computer.
- You are setting up online access for future bills.
- You have the last payment amount needed for setup.
Big Spring Water Office Phone, Address and Hours
Water Office
432-264-2544
Use for general Water Office billing help and customer service.
Billing clerks
432-264-2542
432-264-2543
Use for account help, payment questions and office support.
Automated phone
833-227-1752
Use for automated payment by phone.
Water emergency
432-264-2392
Use for water leak emergencies and Utility Maintenance.
Water / Utility Billing Office
410 East Third Street
Big Spring, TX 79720
Posted office hours: Monday–Friday, 8 a.m. to noon and 1 p.m. to 5 p.m.. Closed for lunch.
City Hall reference
310 Nolan Street
Big Spring, TX 79720
Use the Water Office address for utility billing. City Hall is the broader City contact location.
Kiosk and In-Person Payment Details
East-side kiosk
The City says payment can be made using the kiosk on the east side of the building.
Keep proof
Save any receipt or confirmation from kiosk, phone or online payment until the account shows payment posted.
Lunch closure
If you need staff, plan around the office lunch closure from noon to 1 p.m.
Start or Transfer Big Spring Utility Service
What you may need to start service
- Applicant must be 18 years of age.
- Valid photo ID.
- Social Security card.
- Lease agreement or proof of ownership.
- Deposit paid at application time.
Deposits and transfer fee
- Residential deposit: $50 to $150.
- A soft credit check may determine residential deposit amount.
- Commercial deposit: $75.
- Transfer fee: $15.
- Transfer requests must be submitted in person to the Water Billing Office.
Extensions, Due Date Problems and Disconnection Notices
Official new-customer FAQ detail: Extension requests must be made in person at the Water Billing Office before the disconnection date shown on the disconnection notice.
Do not wait until after the date
If you need an extension, go to the Water Billing Office before the disconnection date on the notice.
Bring the notice and ID
Bring the disconnection notice, account number, valid ID, service address and any payment proof you already have.
Use staff phone for account help
Call 432-264-2542, 432-264-2543 or 432-264-2544 if you need to confirm what to bring before visiting.
What a Big Spring Utility Bill Includes
Water
Base rate plus usage charges based on meter size, location and gallons used.
Wastewater
Sewer charges are part of utility billing and may be tied to water use calculations.
Sanitation
Residential sanitation base service is listed on City rate information.
Environmental fee
The environmental fee is applied to accounts with sanitation service.
Big Spring Water, Sewer and Sanitation Rates: Quick Check
The City’s public rate page shows monthly water base rates by meter size plus usage tiers. Always verify current rates on the official City page before disputing a bill.
| Rate item | Official detail shown | Why it matters |
|---|---|---|
| Water base rate | Base rate depends on meter size. Examples: 5/8-inch $30, 1-inch $35, 2-inch $40, 3-inch $90. | A larger meter can create a higher base charge even before usage. |
| Inside-city residential water | Usage tiers shown include 0–2,000 gallons at $1.50 per thousand gallons, 3,000–10,000 at $4.60, 11,000–20,000 at $6.82, 21,000–50,000 at $7.15, and over 50,000 at $7.50. | Outdoor watering or leaks can push the account into higher tiers. |
| Outside-city residential water | Outside-city residential tiers are higher, including 0–2,000 gallons at $3.00 per thousand gallons. | Do not compare outside-city bills to inside-city residential bills. |
| Commercial water | Commercial tiers differ from residential tiers and are also higher outside city limits. | Business accounts should not compare bills to residential examples. |
| Sewer commercial | The City rate page shows commercial sewer base and per-1,000-gallon sewer charges, with usage multiplied by 90% to calculate sewer charges. | Sewer charges can rise when water consumption rises. |
| Residential sanitation | Residential sanitation base rate is shown on the City rate page, plus the environmental fee for accounts with sanitation service. | Not every charge on the bill is water usage. |
High Big Spring Water Bill: Fast Review Checklist
Big Spring’s leak guidance makes one thing clear: even a small leak can become expensive. Start with usage, meter-side responsibility and common leak sources before assuming the bill is wrong.
| What changed? | Why it matters | What to check first |
|---|---|---|
| Usage jumped suddenly | City leak examples show that a 1/16-inch leak can lose about 24,000 gallons in 30 days. | Check toilets, faucets, irrigation, softeners, slab leaks and meter movement. |
| Water by curb or street | Leaks before the meter may be the City’s responsibility; leaks after the meter are usually customer-side. | Call 432-264-2392 with the location/address if water is by the curb, street, hydrant or meter connection. |
| Running toilet | Big Spring says running toilets can use as much as 30 to 500 gallons per day. | Use food coloring in the tank; if color appears in the bowl without flushing, repair immediately. |
| Outdoor watering increased | The City recommends watering lawns every 3 days and watering after 10 p.m. or before 10 a.m. to reduce evaporation. | Check irrigation timer, wet areas, sprinkler heads and watering schedule. |
| Bill includes more than water | Monthly bills can include water, sewer and sanitation charges. | Separate water usage from sewer, sanitation and environmental fee line items. |
High Bill Action Helper
This helper is only for planning. Use official City contacts for account-specific payment posting, extensions and emergencies.
Leak Responsibility and What To Report
Usually City-side
- Broken or leaking fire hydrant.
- Water leak by the curb.
- Water running in the street.
- Water spewing from the meter or meter connections.
- Leaks before the meter.
Usually customer-side
- Leak in your home.
- Leak outside the home but within your property boundary.
- Line from meter to the house.
- Toilet, faucet, irrigation or water softener leaks.
- Leak under slab or private plumbing.
Water-Saving Details That Actually Reduce Bills
Toilet test
Put food coloring in the tank and wait 15 minutes. If color appears in the bowl without flushing, repair the leak.
Shorter showers
The City says cutting showers can save about 2 to 10 gallons for every minute reduced.
Outdoor timing
Water after 10 p.m. or before 10 a.m. to reduce evaporation, and avoid watering pavement.
Small drips add up
The City says a small drip can waste up to 2,700 gallons per year.
Full loads only
Run only full dishwasher and washing-machine loads to reduce unnecessary water use.
Irrigation check
Check sprinkler heads, timers, wet areas and underground lines at least monthly.
Local Big Spring Tips That Save Time
Use the Water Office, not only City Hall
Utility billing is listed at 410 East Third Street. City Hall is useful for general City contact, but the Water Office is the right place for billing and service-account tasks.
Outside-city rates can be very different
Big Spring’s rate page shows outside-city water rates higher than inside-city residential rates. Verify service location before comparing bills.
Extension requests are in person
If a disconnection notice is involved, do not rely on email or online payment alone. The new-customer FAQ says extension requests must be made in person before the disconnection date.
Leak location decides responsibility
Before the meter may be City-side. After the meter or inside your property is generally customer-side. Call with the exact address/location.
Big Spring Water Office Map and Visit Planning
Use this map for the Water / Utility Billing Office. Verify hours before visiting, especially around holidays or weather notices.
Water Office
410 East Third Street, Big Spring, TX 79720.
Posted hours
Monday–Friday, 8 a.m.–noon and 1 p.m.–5 p.m. Closed for lunch.
Before driving
Call 432-264-2542, 432-264-2543 or 432-264-2544 if you need documents, extension help or service setup guidance.
Official Big Spring Water Links Used in This Guide
Big Spring Water Bill FAQs
Where do I pay my Big Spring water bill online?
Use the official City of Big Spring Municipal Online Payments utility billing portal. Quick Pay requires your account number and no login is necessary.
What is the Big Spring Water Office phone number?
The Water Office lists phone numbers 432-264-2542, 432-264-2543 and 432-264-2544. The utility portal contact page also lists Utility Billing at 432-264-2540.
How do I pay my Big Spring water bill by phone?
The City lists automated phone payment at 833-227-1752. You can also call the Water Office directly at 432-264-2542, 432-264-2543 or 432-264-2544.
Where is the Big Spring Water Office?
The Water / Utility Billing Office is listed at 410 East Third Street, Big Spring, Texas 79720. Posted hours are Monday through Friday, 8 a.m. to noon and 1 p.m. to 5 p.m., closed for lunch.
Is there a kiosk to pay the Big Spring water bill?
Yes. The City says payment can be made using the kiosk on the east side of the building.
What do I need to start Big Spring water service?
The City’s new-customer information lists applicant age 18 or older, valid photo ID, Social Security card, lease agreement or proof of ownership, and a deposit paid at application time.
How much is the Big Spring water service deposit?
New-customer information lists residential deposits from $50 to $150, with a soft credit check determining the amount, and a commercial deposit of $75.
Can I get an extension if I cannot pay by the due date?
Yes, but the City’s new-customer FAQ says extension requests must be made in person at the Water Billing Office before the disconnection date on the disconnection notice.
Who do I call for a Big Spring water leak?
Call 432-264-2392 if you notice water running in the street, a broken or leaking hydrant, water by the curb, or water spewing from the meter or meter connections. Have the location or address ready.
Who repairs a leak after the meter?
The City says leaks after the meter, inside the home or within the property boundary are the homeowner’s responsibility. For the line going to your house, call a plumber.
Why is my Big Spring water bill high?
Common causes include running toilets, faucet drips, irrigation leaks, water softener backwash, slab leaks, pool fill systems, outside-city rates, larger meter base charges, and sanitation or sewer charges included on the same monthly bill.
Is this the official City of Big Spring website?
No. This is an independent informational guide. Always use official MyBigSpring.com and Municipal Online Payments links for live balance, payment posting, rates, account status, emergency numbers and current office hours.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.