Waco Water Bill Pay Help
Need to pay a City of Waco utility bill, find your new 7-digit account number, restart autopay, start water service, transfer service, use the drive-thru, check a high bill, report a leak, ask for bill assistance, or understand 2026 water and wastewater rates? This guide gives the fastest official route first, then the details that prevent delays and extra fees.
Pay Now: Best Route by Situation
Use MyWaco Account to pay, manage your water usage and set leak alerts.
MyWaco AccountCall 254-299-CITY (2489) with Visa, MasterCard or Discover.
Phone detailsUse “Move In” in MyWaco Account or call 254-299-2489.
Start serviceReport through MyWaco Central / MyWaco app or call 254-299-2489.
Leak checksCity of Waco Water Bill Payment Options
| Method | Use it when | Official detail that matters | Best practical move |
|---|---|---|---|
| MyWaco Account online | You want to pay anytime, manage water usage or set leak alerts. | The City says customers can log in to pay 24/7, sign up for leak alerts and manage water usage. | Use the official MyWaco Account portal, not third-party bill-pay sites. |
| Pay by phone | You want card payment without visiting the office. | Call 254-299-CITY (2489) with Visa, MasterCard or Discover. | Have your utility account number and payment method ready. |
| Drive-thru | You want local payment help without parking inside. | MyWaco Central Drive-Thru is at 425 Franklin Avenue, Monday–Friday, 7:30 a.m.–5:30 p.m. | Bring your bill or account number and payment proof if solving a posting issue. |
| Your bill is not urgent. | Mail to MyWaco Central, PO Box 2649, Waco, TX 76702-2649. | Do not mail if due date, disconnection or transfer timing is close. | |
| HEB stores | You want a local retail payment location. | City-listed HEB locations include Woodway Dr., Wooded Acres Dr., N. IH-35, S. Valley Mills Dr. and N. 19th St. | Keep the receipt and allow time for posting if account status is time-sensitive. |
| MyWaco app / portal | You need to report issues, check requests or access customer service. | MyWaco Central is Waco’s “one call does it all” customer service center and handles over 100,000 inquiries per year. | Use it for service requests, water restriction reports and customer service help. |
New MyWaco Account Portal: What Changed
New 7-digit account number
With the MyWaco Account launch, customers were issued a new 7-digit utility account number. The old account number remains on file for history.
Find new account number
Use “Find My New Account Number” at mywacoaccount.com and enter the old 12-digit account number from your utility bill.
Autopay must be re-enrolled
Payment information from the prior MyWaco Water system did not automatically transfer. Re-add your payment method and re-enroll in autopay.
Water-use reports
The new portal includes personalized water-use reports to help customers save money and water.
Email invite
Existing online customers received activation email from EngageNoReply@wacotx.gov. If you did not receive it, call 254-299-2489.
Avoid third-party delay
The City says it is not affiliated with Doxo.com or other third-party bill payment services. Use official payment channels to avoid delays or extra fees.
Waco Water Billing Phone, Email, Address and Hours
MyWaco Central
254-299-CITY (2489)
Use for utility bill payment, new service, transfer, payment questions, sewer stop-up, leak report, portal help and general Waco customer service.
mywacocentral@wacotx.gov
Use for non-emergency account and customer service help. Call for urgent water/sewer issues.
Drive-thru
425 Franklin Avenue
Waco, TX 76701. Open Monday–Friday, 7:30 a.m.–5:30 p.m.
City mailing address
City of Waco
PO Box 2570, 300 Austin Avenue, Waco, TX 76702.
Open a New Waco Water / Utility Account
Use “Move In” or call Waco Central
Call 254-299-CITY (2489) or visit mywacoaccount.com and select the Move In button at the bottom of the page to start new service.
Start at MyWaco AccountExpect possible deposit
Residential security deposits are based on previous account history and credit history and typically range from $0 to $300.
Know first-bill fees
A $50 service fee and $20 solid waste administration fee are added to the first residential service bill.
Set payment preferences
After creating the new MyWaco Account, add payment methods and enroll or re-enroll in autopay if desired.
Use leak alerts early
Set leak alerts and review water-use reports after service starts so you catch running toilets or irrigation leaks before a high bill arrives.
Transfer Service or Move Out
Transfer service
Call 254-299-CITY (2489) to transfer service, or log in at mywacoaccount.com and use the Move Out option on your home page.
Transfer fee
A $50 service charge appears on the first bill at the new address.
Deposit and balance transfer
The City says your existing deposit transfers and any outstanding balance on the current account transfers as well.
Bill Help, 211 and Care & Share Program
Financial hardship
If you are experiencing hardship, call 211 or check Texas utility assistance resources to see whether support may be available.
Care & Share
The City partners with Caritas through Care & Share. Qualifying residents may receive utility bill assistance, and customers can donate through MyWaco Account.
Caritas contact
To request Care & Share assistance, contact Caritas at 254-753-4593 for program details and eligibility.
2026 Waco Residential Water and Wastewater Rate Basics
| Rate item | Inside city limits | Outside city limits | Why it matters |
|---|---|---|---|
| 3/4-inch meter base / minimum water rate | $16.50 | $20.63 | Most residential accounts start with a meter-based base charge before usage. |
| 1-inch meter base / minimum water rate | $27.50 | $34.38 | Larger meters carry a higher base charge. |
| 0–3,000 gallons | $3.47 per 1,000 gallons | $4.34 per 1,000 gallons | Basic indoor use usually starts here. |
| 3,001–8,000 gallons | $4.36 per 1,000 gallons | $5.45 per 1,000 gallons | Moderate household use or light outdoor use may reach this tier. |
| 8,001–15,000 gallons | $6.95 per 1,000 gallons | $8.69 per 1,000 gallons | Seasonal watering or leaks can push bills here quickly. |
| 15,001–25,000 gallons | $9.03 per 1,000 gallons | $11.29 per 1,000 gallons | Broken irrigation or continuous toilet leaks can become expensive. |
| 25,000+ gallons | $12.16 per 1,000 gallons | $15.20 per 1,000 gallons | This highest residential tier is where leak alerts matter most. |
| Wastewater base / minimum | $26.98 | $33.73 | Sewer charges include a base rate plus monthly consumption rules. |
| Wastewater volumetric use | $6.97 per 1,000 gallons | $8.71 per 1,000 gallons | Wastewater is affected by the winter-average cap and billed use. |
High Waco Water Bill: Official Leak Checks to Do First
Check meter movement
Turn off all faucets and water-using devices. Look at the meter. If the red sweep hand or small black triangle is moving, water is going through the meter and a leak is likely.
House vs yard line
If you have a shutoff valve that isolates the house from the yard line, turn it off and check the meter again. If it keeps moving, the leak may be in the yard line. If it stops, the leak is likely in the house.
Toilet dye test
Remove cleaning tablets, flush clear, put red/green/blue coloring in the tank, do not flush, and wait. If color appears in the bowl, the flapper is not sealing correctly.
Hot water tank
Check hot water tanks, basins, sinks and under-house areas if the meter still runs after fixture checks.
Use leak alerts
MyWaco Account can help you manage water usage and sign up for leak alerts, which is useful for catching continuous use early.
Still confused?
Call 254-299-2489 with your account number, bill amount, usage history and leak-test result.
Before calling about a high bill, collect this
- New 7-digit account number and service address.
- Current bill, previous bill and whether autopay or a third-party payment was involved.
- Meter sweep hand / triangle movement result with all water off.
- Toilet dye test result and whether a flapper or handle was repaired.
- Outdoor watering schedule, irrigation changes, pool fill, hose use or new landscaping.
- Any plumber receipt, repair date, photos or landlord communication.
Waco Meter Reading and AMI Leak Detection
Automated Metering Infrastructure
Waco uses AMI to read over 40,000 meters. Automated meters collect detailed, time-based usage data and transmit readings remotely.
Hi-Lo checks
The City says comparison reports flag reads that are too high or too low, and items in the report are checked again before billing.
Manual read basics
The meter shows total gallons recorded since installation. The City discards the last two numbers with the black background to calculate usage.
Waco Outdoor Watering Rules and New Landscaping Variance
Odd addresses
Odd-numbered addresses water on Sunday, Tuesday and Thursday.
Even addresses
Even-numbered addresses water on Monday, Wednesday and Saturday.
No Friday watering
No outdoor watering is allowed on Fridays.
Time restriction
No outdoor watering between 10 a.m. and 7 p.m.
Hand-watering
Hand-watering is allowed all days in Stage One when no drought conditions are present.
60-day variance
Newly planted landscaping may need a variance. Use the official 60 Day Watering Variance form for new plants/landscaping.
Drainage and Solid Waste Lines on the Utility Bill
Drainage fee
The drainage fee funds storm drain maintenance, stormwater program work and improvements to a large drainage system.
Impervious surface
The fee is based on impervious surface such as sidewalks, driveways and rooftops that increase runoff.
Must be paid
The drainage fee is included on the water bill. Refusing to pay that line item can make the account past due and subject to disconnection.
Solid waste tax
Solid waste collection is treated as a taxable service, so sales tax is calculated on solid waste line items.
Water/wastewater tax status
Water and wastewater are classified as utility services, and Texas law provides a sales-tax exemption for those utilities.
Check line items
If the bill looks high, review all bill lines — water, wastewater, drainage, street maintenance and solid waste — before assuming usage caused the increase.
Waco Water Quality, Lead Information and Service Line Map
Annual report
The Consumer Confidence Report is delivered by July 1 each year. The City’s recent report states Waco had zero violations.
Lake Waco source
Waco’s treatment process starts with water flowing from Lake Waco to the treatment plant by gravity.
Treatment process
Waco uses dissolved air flotation, ozone treatment, filtration and chloramine disinfection before treated water is delivered.
Water Quality Lab
For taste, odor or color questions, the Water Quality Lab number listed in the report is 254-750-1662.
Lead service line map
The City created a service line material map after inventorying over 50,000 service lines under EPA Lead and Copper Rule requirements.
No known lead services
The City says there are no known lead services within the City’s system or on the customer side.
Waco Wastewater System and Sewer Stop-Ups
WMARSS system
The Waco Metropolitan Area Regional Sewerage System serves Bellmead, Hewitt, Lacy Lakeview, Lorena, Robinson, Waco and Woodway.
Treatment facilities
Facilities include Central Wastewater Treatment Plant at 1147 Treatment Plant Road and Bull Hide Creek Wastewater Treatment Plant at 1646 Cooksey Lane, Lorena.
Stop-up reporting
If you have a stop-up, call 254-299-CITY (2489) and report it.
Local Waco Tips Most Generic Posts Miss
Do not use Doxo for official payment
The City says it is not affiliated with Doxo.com or third-party payment services. Use MyWaco Account, phone, drive-thru, mail or City-listed channels.
Re-enroll autopay after the portal change
The MyWaco Account change did not transfer payment preferences automatically. Add your payment method again and confirm autopay is active.
Check all utility bill lines
A “water bill” in Waco can also include wastewater, drainage, street maintenance and solid waste. Line-item review avoids wrong disputes.
Leak alerts are worth setting
Waco’s AMI meters and usage tools can help catch running toilets, yard-line leaks and irrigation problems before tiered usage gets expensive.
Waco Utility Office Map and Visit Planning
Use this map for the MyWaco Central Drive-Thru / Utility Payment Center at 425 Franklin Avenue.
Drive-thru / utility payment center
425 Franklin Avenue, Waco, TX 76701. Open Monday–Friday, 7:30 a.m.–5:30 p.m.
Bring proof
Bring bill, new 7-digit account number, old 12-digit account number if converting, payment receipt, lease/closing info, leak repair proof or assistance documents.
Call before urgent visit
Waco Central: 254-299-CITY (2489). Email: mywacocentral@wacotx.gov. For urgent sewer stop-up or leak reporting, call instead of emailing.
Official City of Waco Water Department Links
Waco Water Bill Payment FAQs
Where do I pay my City of Waco water bill online?
Use the official MyWaco Account portal at mywacoaccount.com. It lets customers pay online, manage usage and sign up for leak alerts.
What is the Waco water bill phone payment number?
Call 254-299-CITY, which is 254-299-2489, to pay by phone with Visa, MasterCard or Discover.
Where is the Waco utility drive-thru?
The MyWaco Central Drive-Thru / Utility Payment Center is at 425 Franklin Avenue, Waco, TX 76701. Hours are Monday through Friday, 7:30 a.m. to 5:30 p.m.
Where do I mail a Waco utility bill payment?
Mail payment to MyWaco Central, PO Box 2649, Waco, TX 76702-2649. Do not use mail if your account is close to a deadline or service issue.
How do I find my new Waco account number?
Go to mywacoaccount.com and use “Find My New Account Number.” Enter the old 12-digit account number found on your utility bill to get the new 7-digit account number.
Did my old MyWaco Water autopay transfer automatically?
No. The City says payment information did not automatically transfer from the previous MyWaco Water account. Customers need to add payment methods and re-enroll in autopay in the new MyWaco Account portal.
How do I open a new utility account in Waco?
Call 254-299-CITY (2489) or visit mywacoaccount.com and select the Move In button. Residential deposits typically range from $0 to $300 based on previous account history and credit history, and a $50 service fee plus $20 solid waste administration fee are added to the first residential service bill.
How do I transfer Waco utility service?
Call 254-299-CITY (2489), or log in at mywacoaccount.com and use the Move Out option. A $50 service charge appears on the first bill at the new address, and the existing deposit and outstanding balance transfer.
What if I need help paying my Waco utility bill?
Call 211 or check Texas utility assistance resources. Waco also partners with Caritas through Care & Share; contact Caritas at 254-753-4593 for program details and eligibility.
How do I check for a water leak in Waco?
Turn off all water, check whether the meter’s red sweep hand or small black triangle is moving, then isolate the house from the yard line if you have a shutoff valve. If the meter keeps moving, water is still passing through the meter. Check toilets, water heater, sinks and under-house areas.
What are Waco watering days?
Odd-numbered addresses water Sunday, Tuesday and Thursday. Even-numbered addresses water Monday, Wednesday and Saturday. No outdoor watering is allowed on Fridays or between 10 a.m. and 7 p.m.
Does this page collect payments?
No. This is an independent informational guide. Use official City of Waco, MyWaco Account and MyWaco Central links for payment, account setup, service requests, conservation forms and support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.