Wichita Falls Water Department, TX: Bill Pay, Phone Number, Hours, New Service and Emergency Contacts
Use this guide to pay a Wichita Falls utility bill online or by phone, contact Utility Billing, find office hours and address, start new water service, understand deposits, call the right water emergency number, report leaks or low pressure, and use only official City of Wichita Falls resources.
Quick Answer: Wichita Falls Water Bill Pay, Phone Number and Hours
Wichita Falls utility customers can pay online through official Self Service, monitor history through Utilities Access, or pay by automated phone at (877) 281-0607. For billing, new service, meter reading and service interruption questions, call 940-761-7414. Utility Collections is listed at 1300 7th St., 6th Street Entrance, Wichita Falls, TX 76301, Monday–Friday, 8:00 a.m.–5:00 p.m.
🔒 Official Wichita Falls Water Department and Utility Billing Links
Wichita Falls Water Bill Pay Online: Self Service and Utilities Access
The City of Wichita Falls says residents can now make payments through Self Service. Utilities Access can still be used to monitor transactions, view account history, and download or print statements.
Open the official Utility Billing and Collections page
Start from the City of Wichita Falls official page, then choose the Self Service payment link or Utilities Access account-history link.
Prepare your Utility Account number and Customer ID
The city says these numbers are found on the front of your bill and are needed for phone payment.
Pay online or by automated phone
Use Self Service online or call the automated payment system at (877) 281-0607.
Save your receipt or confirmation
If your account is late, interrupted, or service-sensitive, keep the confirmation and call Utility Billing at 940-761-7414.
Wichita Falls Utility Payment Options: Online, Phone, Account History and Statements
Choose your payment method based on urgency. Online and automated phone payment are best for fast self-service. Call Utility Billing if your account has an interruption or complicated status.
| Payment / Account Need | Official Detail | Best For |
|---|---|---|
| Online payment | Self Service through munisweb.wichitafallstx.gov | Making a water, sewer or refuse utility payment online. |
| Account history | Utilities Access / Municipal Online Payments | Monitoring transactions, viewing account details and printing statements. |
| Automated phone payment | (877) 281-0607 | 24/7 phone payment with Utility Account number and Customer ID. |
| Billing questions | 940-761-7414 | Billing, interruption of service, new turn-on and meter reading questions. |
| E-statements | Email service address to Utility Billing email listed on city page | Switching to electronic statements. |
Wichita Falls Water Department Phone Number, Utility Billing Hours and Office Address
Use Utility Billing for billing questions, new service turn-on, meter reading and service interruption. Use Water Distribution for water main breaks, leaks, meter repair, low pressure and emergency turnoff.
Utility Billing
940-761-7414 for billing questions, service interruption, new service turn-on and meter reading.
Office hours
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Office address
1300 7th St., 6th Street Entrance, Wichita Falls, TX 76301.
Water Distribution
761-4333 for main breaks, unknown leaks, low pressure and emergency turnoff.
| Contact Need | Official Contact | Use It For |
|---|---|---|
| Utility Billing / Collections | 940-761-7414 | Billing questions, service interruption, new service turn-on and meter reading. |
| Automated phone payment | 877-281-0607 | 24/7 payment by phone with account number and Customer ID. |
| Water Distribution | 761-4333 | Water main breaks, leaks, meter repair, low pressure and emergency turnoff. |
| Water Purification | 691-1153 | Water quality concerns, taste and odor complaints. |
| Office hours | Monday–Friday, 8:00 a.m.–5:00 p.m. | Best time to call or visit Utility Collections. |
| Office location | 1300 7th St., 6th Street Entrance | New service deposit, in-person utility billing help and account questions. |
Start New Water Service in Wichita Falls: Application, Deposit and ID Requirements
The City says customers can establish a water account through the online application or by stopping at the Utility Collections office to make a deposit. New accounts require identification.
Online application
Use the official online application link from the Utility Billing and Collections page.
In-person option
Stop by Utility Collections at 1300 7th St. to make a deposit.
ID required
New accounts require identification to protect customers from unauthorized account setup.
Representative setup
A representative may establish an account using their ID and copies of the responsible party’s ID.
Wichita Falls Water Service Deposits
Deposit amounts depend on customer type and service type. Always confirm the current amount with Utility Billing before visiting or applying.
| Service Type | Deposit Listed by City | Practical Note |
|---|---|---|
| Single-family residential | $102.00 | Common deposit for single-family dwellings. |
| Multi-family per unit | $76.50 per unit | When served by one meter. |
| Sprinkler meter | $76.50 | Separate sprinkler-meter deposit listed. |
| Business low usage | $112.00 minimum | Business deposits can vary by use. |
| Other business | Calculated by comparable use | Based on current water, sewer and refuse rates. |
Wichita Falls High Water Bill, Meter Reading and Year-Round Watering Rules
If your bill is higher than expected, check for leaks, irrigation problems and meter-reading questions before assuming the bill is wrong.
Meter reading questions
Call Utility Billing at 940-761-7414 for meter reading and billing questions.
Leaks or low pressure
Call Water Distribution at 761-4333 for unknown leaks, low pressure or meter repair.
Sprinkler restrictions
Wichita Falls enforces year-round watering restrictions, including no sprinkler watering from 10:00 a.m. to 7:00 p.m.
Account history
Use Utilities Access to review account details, transactions and statements.
Editorial Trust Note
This page is an independent guide, not the City of Wichita Falls. It is written to help users find official Wichita Falls Utility Billing, payment, phone, hours, new service and emergency water resources without entering account information on the wrong website.
Official-first links
Payment and contact links point to wichitafallstx.gov, munisweb.wichitafallstx.gov or the city-linked utilities portal.
Correct city focus
The article is for Wichita Falls, Texas, and avoids mixing details with Wichita, Kansas.
Practical contact split
Users can quickly choose billing, payment, water distribution, water quality or new service contacts.
Wichita Falls Water Emergency, Main Break, Unknown Leak, Low Pressure or Water Quality Concern
Use the right department contact based on the issue. Billing staff cannot always solve field issues such as main breaks, leaks or pressure problems.
Water main break / leak
Call Water Distribution at 761-4333 for main breaks, unknown leaks and emergency turnoff.
Low pressure / meter repair
Water Distribution also handles service interruption, low pressure and meter repair concerns.
Water quality concern
Call Water Purification at 691-1153 for taste, odor and quality concerns.
Billing interruption
Call Utility Collection at 761-7414 for billing, service turn-on and meter reading issues.
Wichita Falls Utility Collections Address, Map and Office Details
Utility Billing and Collections lists the Utility Collections office at 1300 7th St., 6th Street Entrance, Wichita Falls, TX 76301.
Wichita Falls Utility Collections Office
Use this map for general orientation. For current payment rules, account status, deposit requirements or service interruption questions, call Utility Billing directly.
| Address / Contact Type | Official Detail | Use It For |
|---|---|---|
| Utility Collections office | 1300 7th St., 6th Street Entrance, Wichita Falls, TX 76301 | Billing help, new service deposit and in-person utility questions. |
| Utility Billing phone | 940-761-7414 | Billing, interruption of service, new service turn-on and meter reading. |
| Automated phone payment | 877-281-0607 | 24/7 bill payment by phone. |
| Water Distribution | 761-4333 | Main breaks, unknown leaks, meter repair, low pressure and emergency turnoff. |
| Water Purification | 691-1153 | Water quality, taste and odor complaints. |
| Office hours | Monday–Friday, 8:00 a.m.–5:00 p.m. | Plan calls or visits. |
Wichita Falls Water Department Bill Pay, Phone Number and Hours FAQs
These answers cover Wichita Falls water bill pay, online payment, phone payment, Utility Billing, office hours, new service, deposits, water emergencies, leaks and water quality contacts.
QWhere can I pay my Wichita Falls water bill online?
Use the official City of Wichita Falls Utility Billing and Collections page, Self Service portal or Utilities Access portal.
QWhat is the Wichita Falls water bill phone payment number?
The official automated phone payment number listed by Utility Billing is 877-281-0607. Have your Utility Account number and Customer ID ready.
QWhat is the Wichita Falls Utility Billing phone number?
Utility Billing and Collections phone number is 940-761-7414.
QWhat are Wichita Falls Utility Billing office hours?
Utility Billing and Collections office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
QWhere is the Wichita Falls Utility Collections office?
The Utility Collections office is listed at 1300 7th St., 6th Street Entrance, Wichita Falls, TX 76301.
QWho do I call for a Wichita Falls water main break or leak?
For water main breaks, unknown leaks, meter repair, low pressure and emergency turnoff, the department contact page lists Water Distribution at 761-4333.
QWho do I call for Wichita Falls water quality concerns?
For water quality concerns, taste and odor complaints, the department contact page lists Water Purification at 691-1153.
QHow do I start new water service in Wichita Falls?
Customers can complete the online new service application or stop by the Utility Collections office to make a deposit. New accounts require identification.
QWhat deposit is required for Wichita Falls water service?
The official page lists residential deposits of $102.00 for single-family dwellings and $76.50 per unit for multi-family dwellings served by one meter. Business deposits vary.
QIs Water-Department.org the official Wichita Falls water website?
No. Water-Department.org is an independent informational guide. Always use wichitafallstx.gov, munisweb.wichitafallstx.gov, or official City of Wichita Falls resources for actual payment and account decisions.
Official Resources Used for This Wichita Falls Water Department Guide
These official resources were reviewed for Wichita Falls utility bill payment, phone number, office hours, office address, online portals, new service, water emergencies, water quality contacts and deposits. For actual payment and account decisions, always follow City of Wichita Falls official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Utility Billing and Collections | Official utility billing page | Online payment, phone payment, Utility Billing phone, office address, hours, new service and deposits. |
| Munis Self Service | Self Service payment portal | Make utility payments through the official city-linked system. |
| Utilities Access | Utilities Access portal | Monitor transactions, account history and print statements. |
| Department Contacts | Water department contacts | Water Distribution, Water Purification and Utility Collection contact details. |
| Report a Concern | Report a concern | Submit non-urgent city service concerns through the official reporting tool. |
| Water Rate Table | Water Rate Table | Review water rate information where available. |
| Water Quality Report | Drinking Water Quality Report | Water quality and drinking water report reference. |
| Google Map Search | Utility Collections office map | General office-location orientation only; confirm current rules with Utility Billing. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.