San Bernardino Water Department, CA: Bill Pay, Phone Number, Hours, Address and Emergency Help
Use this guide to pay a San Bernardino Municipal Water Department bill online, use QuickPay, call Customer Service, pay by phone or card vendor, mail payment, visit the Customer Service Office, understand office payment restrictions, report water or sewer emergencies, and avoid payment delays when an account is disconnected.
Quick Answer: San Bernardino Water Bill Pay, Phone Number and Hours
San Bernardino Municipal Water Department customers can pay online through SBMWD Online BillPay / QuickPay, pay with card through the official payment vendor, pay by mail, or pay in person at the Customer Service Office. Customer Service phone is 909-384-5095. Water/sewer emergency phone is 909-384-5141. Office hours are Monday–Thursday 8:00 a.m.–5:00 p.m. and Friday 8:00 a.m.–4:00 p.m..
🔒 Official San Bernardino Municipal Water Department Links
San Bernardino Water Bill Pay Online: SBMWD Online BillPay and QuickPay
The fastest way for many customers is SBMWD Online BillPay or QuickPay. QuickPay asks for your account number and service address as they appear on your bill.
Open the official SBMWD Bill Payment Options page
Start from sbmwd.org so you know you are using the official San Bernardino Municipal Water Department payment route.
Choose Online BillPay or QuickPay
Use Online BillPay if you want account tools and eBilling. Use QuickPay if you only need to make a payment with your account number and service address.
Enter the account details exactly from the bill
Use the account number and service address exactly as printed on your SBMWD bill to avoid lookup errors.
Save your confirmation
If your account is past due, disconnected, or close to disconnection, save the confirmation and call 909-384-5095 for account-specific guidance.
San Bernardino Water Bill Payment Options: Online, Phone, Mail and In Person
SBMWD gives customers several payment choices. The best option depends on whether your bill is normal, past due, or disconnected.
| Payment Method | Official Detail | Best For |
|---|---|---|
| Online BillPay / QuickPay | Use SBMWD Online BillPay or QuickPay | Normal online payment and eBilling access. |
| Credit/debit by phone or vendor | Follow official SBMWD payment vendor instructions | Card payment when office card payment is not accepted. |
| In-person office payment | Cash, cashier’s check, check or money order | Customers who need direct office payment or disconnected-account guidance. |
| Mail payment / correspondence | P.O. Box 710, San Bernardino, CA 92402 | Non-urgent mailed payment or mailed documents. |
| Disconnected account | Online QuickPay/eCheck may not be accepted | Call Customer Service or pay according to disconnected-account instructions. |
SBMWD QuickPay Login, Online BillPay, eBilling and Paperless Billing
SBMWD Online BillPay is hosted through its online billing vendor and allows customers to view and pay accounts online. The QuickPay page is useful for a faster one-time payment lookup.
QuickPay
Enter your SBMWD account number and service address as shown on your bill.
Online BillPay
Use for online account access, payment, and electronic billing tools.
Disconnected-account restriction
Online QuickPay/eCheck is not accepted for accounts disconnected for non-payment.
Paperless convenience
Online billing can help you receive and manage bill information electronically.
San Bernardino Water Department Phone Number, Office Hours and Emergency Line
Use Customer Service for billing/account help and the emergency phone number for urgent water or sewer issues.
Customer Service phone
909-384-5095 for billing, account questions and customer service support.
Emergency phone
909-384-5141 for water/sewer emergencies.
Office and call center hours
Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–4:00 p.m.
Fax
909-453-6396 is listed for the Customer Service Office.
| Contact Need | Official Detail | Use It For |
|---|---|---|
| Customer Service | 909-384-5095 | Bill payment questions, account help, office payment questions and service status. |
| Emergency phone | 909-384-5141 | Water or sewer emergencies, water main issues and urgent utility problems. |
| Office hours | Mon–Thu 8:00 a.m.–5:00 p.m.; Fri 8:00 a.m.–4:00 p.m. | Best times to call or visit Customer Service. |
| Physical address | 1350 South E Street, San Bernardino, CA 92408 | Customer Service Office and in-person payment. |
| Mailing address | P.O. Box 710, San Bernardino, CA 92402 | Mailed payment or mailed correspondence. |
| City utility reference | City lists Water Department at 909-384-5141 | General city utility reference and emergency routing. |
San Bernardino Water Department Office Payment: Address, Accepted Methods and Card Restriction
SBMWD’s office payment rules are important because the office does not accept credit/debit card payments.
Accepted in office
Cash, cashier’s check, check or money order.
Not accepted in office
Credit/debit card payments are not accepted at the Customer Service Office.
Office address
1350 South E Street, San Bernardino, CA 92408.
Urgent account
Use office or Customer Service if your account is disconnected or close to disconnection.
Bring your latest bill
Your bill helps staff quickly locate the correct account and avoid wrong-account payment issues.
Use an accepted office payment method
Bring cash, cashier’s check, check or money order. Use phone/vendor payment if you need to pay by card.
Ask about disconnected-account steps
If service is disconnected, ask what payment method and proof are required before service can be restored.
Keep the receipt
Keep your office receipt until the account status is fully updated.
Start, Stop, Transfer or Ask About San Bernardino Water Service
For service-related questions, use SBMWD Customer Service first. If you are moving in or out, call before the move date so staff can explain account setup, final billing, deposit or documentation requirements.
Start service
Call Customer Service and ask what documents are required for your address and customer type.
Stop service
Request final billing and provide a forwarding address before moving out.
Transfer service
Ask whether your account can be transferred or whether a new account must be opened.
Other provider check
Some nearby areas may use East Valley Water District or another provider, so confirm your bill name.
Editorial Trust Note
This page is an independent guide, not San Bernardino Municipal Water Department. It is written to help users find official SBMWD payment, customer service, office, emergency and billing resources without entering account information on the wrong website.
Official-first links
Payment and customer links point to sbmwd.org, onlinebiller.com/sbmwd, or official city utility resources.
Practical restrictions included
The article clearly notes that credit/debit cards are not accepted in the office and disconnected accounts have QuickPay limits.
User-action focused
Sections cover online payment, QuickPay, phone number, hours, office address, emergency line and service help.
San Bernardino Water or Sewer Emergency: Main Line, No Water, Leak or Sewer Issue
For urgent water or sewer issues, use SBMWD’s emergency phone number. Do not use email or online forms for active emergencies.
Emergency phone
Call 909-384-5141 for water or sewer emergencies.
Customer Service backup
Call 909-384-5095 during normal business hours for account and billing support.
Take photos safely
If safe, take photos of leaks, flooding or meter area before calling.
Life safety issue
If there is immediate danger, injury, electrical hazard or fire risk, call 911 first.
San Bernardino Municipal Water Department Address, Map and Mailing Address
SBMWD Customer Service Office is listed at 1350 South E Street, San Bernardino, CA 92408. Use this map for general orientation before visiting.
San Bernardino Municipal Water Department Customer Service Office
Use this map for office orientation. For current payment rules, account status, disconnection requirements or emergency help, call SBMWD directly.
| Address / Contact Type | Official Detail | Use It For |
|---|---|---|
| Customer Service Office | 1350 South E Street, San Bernardino, CA 92408 | In-person payment and customer service. |
| Mailing address | P.O. Box 710, San Bernardino, CA 92402 | Mail payment or correspondence. |
| Customer Service phone | 909-384-5095 | Billing, payment, account and customer service questions. |
| Emergency phone | 909-384-5141 | Water and sewer emergencies. |
| Fax | 909-453-6396 | Customer Service Office fax where directed. |
| Office hours | Mon–Thu 8:00 a.m.–5:00 p.m.; Fri 8:00 a.m.–4:00 p.m. | Plan calls or visits. |
San Bernardino Water Department Bill Pay, Phone Number and Hours FAQs
These answers cover San Bernardino Municipal Water Department bill pay, Online BillPay, QuickPay, phone number, office hours, address, emergency phone, card restrictions and disconnected-account payment rules.
QWhere can I pay my San Bernardino water bill online?
Use the official San Bernardino Municipal Water Department Bill Payment Options page or the SBMWD Online BillPay / QuickPay portal.
QWhat is the San Bernardino Municipal Water Department customer service phone number?
Customer Service phone number is 909-384-5095.
QWhat is the San Bernardino Water Department emergency phone number?
The emergency phone number listed by SBMWD is 909-384-5141.
QWhat are San Bernardino Water Department office hours?
Customer Service office and call center hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 4:00 p.m.
QWhere is the San Bernardino Municipal Water Department office?
The Customer Service Office physical address is 1350 South E Street, San Bernardino, CA 92408.
QWhere do I mail San Bernardino water bill payments or correspondence?
The mailing address listed by SBMWD is P.O. Box 710, San Bernardino, CA 92402.
QCan I pay by credit or debit card at the San Bernardino water office?
No. SBMWD says credit/debit card payments are not accepted in the office. In-office payments can be made by cash, cashier’s check, check or money order.
QCan I pay San Bernardino water bill by phone with a card?
SBMWD references credit/debit card payment by phone through the official payment vendor. Follow the official Bill Payment Options page for the current phone payment route.
QCan disconnected accounts use online QuickPay?
SBMWD’s payment portal notes that e-check / Online QuickPay payments are not accepted for accounts disconnected for non-payment. Follow official instructions and contact Customer Service if your account is disconnected.
QIs Water-Department.org the official San Bernardino Municipal Water Department website?
No. Water-Department.org is an independent informational guide. Always use sbmwd.org, onlinebiller.com/sbmwd, or official SBMWD resources for actual payment and account decisions.
Official Resources Used for This San Bernardino Water Department Guide
These official resources were reviewed for San Bernardino Municipal Water Department bill payment, Online BillPay, QuickPay, Customer Service phone number, office hours, mailing address, emergency phone and payment restrictions. For actual payment and account decisions, always follow SBMWD official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| SBMWD Bill Payment Options | Official payment options | Online payment, phone/vendor payment, office payment rules, accepted payment methods and card restrictions. |
| SBMWD QuickPay | QuickPay portal | Pay using account number and service address from the bill. |
| SBMWD Online BillPay | Online BillPay | Account access, online payment and eBilling service. |
| Customer Service | Customer Service page | Phone number, hours, physical address, mailing address and emergency contact. |
| Contact Us | Contact page | Customer Service Office, emergency phone, departments and utility contacts. |
| City Utilities Reference | City utilities page | City utility contact reference and provider cross-check. |
| Public Works Service Requests | Public Works page | City property service requests and non-water public works contact routes. |
| Google Map Search | SBMWD office map | General Customer Service Office orientation only; confirm current rules with SBMWD. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.