Detroit Water Department, MI: Bill Pay, Phone Number, Hours and DWSD Payment Help
This guide helps Detroit customers pay a water and sewerage bill online, use DWSD Guest Payment, call customer service, pay through DivDat kiosks, mail payment, enroll in EasyPay, request Lifeline Plan help and contact the correct office for billing or water-service issues.
🔒 Official Detroit Water Bill Pay Resources
Detroit Water Bill Pay Options at a Glance
Detroit Water and Sewerage Department customers can pay online through the DWSD customer portal, make a guest payment, call DWSD at 313-267-8000, use the DivDat kiosk network, or mail a check or money order.
The DWSD customer portal is the best option if you want more than a one-time payment. It can help you track water usage in real time, pay bills, schedule payment plans and get mobile customer support.
For billing help, account service and payment transactions, call 313-267-8000. DWSD lists customer service hours as Monday through Friday, 8:00 a.m. to 5:00 p.m., except observed holidays.
| Need | Official Detroit Option | Practical Detail |
|---|---|---|
| Pay online | DWSD Customer Portal | Pay bills, track usage, schedule payments and manage support. |
| Pay without full login | Guest Payment | Use account number to add account and pay. |
| Pay by phone | 313-267-8000 | Use for payment transactions and customer service. |
| Pay at kiosk | DivDat Kiosk Network | DWSD says customers may use the DivDat Kiosk network. |
| Mail payment | PO Box 554899, Detroit, MI 48255-4899 | Payable to Board of Water Commissioners. |
How to Pay Detroit Water Bill Online Step by Step
The safest online route is to start from the official DWSD customer portal or the DetroitMI.gov DWSD Customer Service page.
1
Open the official DWSD portalConfirm csportal.detroitmi.gov
Start at the official DWSD customer portal. This is the City of Detroit Water and Sewerage Department portal for payment, account access and customer support.
2
Choose Guest Payment or account loginOne-time payment or full account tools
Use Guest Payment if you only want to pay using your account number. Log in or create an account if you want usage tracking, payment plans, scheduled payments and account support.
3
Enter your DWSD account numberUse the current bill
Enter the account number exactly as it appears on your Detroit water and sewerage bill. If you do not have the account number, call 313-267-8000.
4
Review amount and service addressCheck before submitting
Confirm the service address, account balance, payment amount and payment method. Be careful if you own more than one property in Detroit.
5
Save confirmationKeep proof until balance updates
Save the confirmation number, payment date, amount and method. If the payment does not show correctly, call DWSD with these details ready.
Detroit Water Department Phone Number, Hours and Payment Methods
Detroit customers can pay or get help by phone, online, kiosk or mail. Choose the method based on whether you need fast posting, account support, cash payment or payment-plan help.
Online portal
Use csportal.detroitmi.gov for account access, bill pay and usage tracking.
Guest Payment
Use the Guest Payment page if you want a simple payment with account number.
Phone payment
Call 313-267-8000 for payment transactions and customer support.
Customer service hours
Monday-Friday, 8:00 a.m. to 5:00 p.m., except observed holidays.
DivDat kiosk
Use the DivDat kiosk network for DWSD payment transactions.
Mail payment
Mail check or money order to the Board of Water Commissioners PO Box.
| Method / Contact | Official Detail | Best For |
|---|---|---|
| Customer portal | csportal.detroitmi.gov | Online bill pay, usage tracking, payment plans and support. |
| Phone | 313-267-8000 | Payment transactions, account help and payment arrangements. |
| Kiosk | DivDat Kiosk Network | Customers who prefer kiosk payment options. |
| PO Box 554899, Detroit, MI 48255-4899 | Check or money-order payment when timing is not urgent. | |
| Business hours | Monday-Friday, 8 a.m.-5 p.m. | Live customer service and account transactions. |
What to Do If Your Detroit Water Bill Is Past Due or Hard to Pay
DWSD has several official help options for customers who are behind or struggling with high bills. The most important action is to contact DWSD before service is interrupted.
EasyPay Plan
Enroll through the portal or call 313-267-8000 and say “Easy Pay.”
Lifeline Plan
DWSD lists an income-based water affordability plan for eligible customers.
Plumbing repair help
DWSD assistance resources include plumbing repair help for eligible households.
Final notice warning
DWSD says to call immediately if you receive a final notice or need payment arrangements.
1
Call before shutoff risk becomes urgentUse 313-267-8000
If your account is past due or you received a final notice, call DWSD immediately to pay the past-due balance or ask about payment arrangements.
2
Ask for EasyPayPayment plan support
DWSD says customers can enroll in EasyPay by calling 313-267-8000 and saying “Easy Pay,” or by using the DWSD Customer Self-Service Portal.
3
Review Lifeline and assistance programsFor eligible households
If you have limited income, a recent decrease in income, plumbing leak problems or unusually high bills, review the official DWSD assistance programs page and call the listed support numbers.
Who to Contact: DWSD Billing, Portal Support or Emergency Service?
Most people searching “Detroit Water Department” need bill payment, account support, service transfer, shutoff help or water emergency reporting. The same main phone number helps route many issues, but you should explain your need clearly.
Bill payment
Use the DWSD portal, Guest Payment, DivDat kiosks or call 313-267-8000.
Start, transfer or turn off service
DWSD says authorized account holders can call 313-267-8000 for service changes.
Water or sewer emergency
Call DWSD and follow emergency prompts for urgent water or sewer issues.
High usage
Use portal usage tracking and check for leaks before assuming the bill is wrong.
Real Detroit Water Bill Tips That Save Time and Avoid Payment Problems
These practical tips help avoid wrong payment pages, late payment stress, kiosk confusion, missing account numbers and high-bill surprises.
Use csportal.detroitmi.gov first
The official portal is safer than search-result payment pages and gives account tools beyond payment.
Use Guest Payment for quick payment
Guest Payment is useful when you have the account number and do not need full account management.
Do not wait on final notices
Call 313-267-8000 immediately if you receive a final notice or need payment arrangements.
Ask for EasyPay clearly
When calling, say “Easy Pay” if you want to ask about the DWSD EasyPay payment plan.
Use usage tracking for high bills
The portal can help monitor water usage and identify sudden changes that may point to leaks.
Use kiosks for local convenience
DivDat kiosks can be useful when you need a local payment option, but always verify the account before submitting.
Detroit Water and Sewerage Department Map – 735 Randolph Street
Use this map for general Detroit Water and Sewerage Department location orientation only. Many customer-service actions are handled by portal or phone, so call ahead before visiting or mailing documents.
DWSD Office Map Search
Use this map for general orientation. For billing, payment plan, account number, shutoff notice or assistance questions, call DWSD or use the official portal.
| Contact / Location | Official Information | Use It For |
|---|---|---|
| DWSD customer portal | csportal.detroitmi.gov | Bill pay, guest payment, usage tracking and payment plans. |
| DWSD phone | 313-267-8000 | Payment transactions, billing help, service changes and assistance. |
| Customer service hours | Monday-Friday, 8:00 a.m.-5:00 p.m. | Live customer service, except observed holidays. |
| Mail payment | PO Box 554899, Detroit, MI 48255-4899 | Mailed check or money-order payment. |
| Office reference | 735 Randolph St., Detroit, MI 48226 | General DWSD location reference and map orientation. |
Detroit Water Department Bill Pay FAQs
These answers cover DWSD online payment, guest payment, phone number, hours, DivDat kiosks, mail payment, EasyPay, Lifeline Plan and official payment safety.
QWhere can I pay my Detroit water bill online?
You can pay through the official Detroit Water and Sewerage Department customer portal at csportal.detroitmi.gov. The portal also has a Guest Payment option.
QWhat is the Detroit Water Department phone number?
The official Detroit Water and Sewerage Department customer service and payment phone number is 313-267-8000.
QWhat are Detroit Water and Sewerage Department hours?
DWSD lists customer service hours as Monday through Friday, 8:00 a.m. to 5:00 p.m., except observed holidays.
QCan I pay Detroit water bill without logging in?
Yes. The DWSD customer portal includes a Guest Payment page where customers can add an account number and make a payment.
QCan I pay Detroit water bill at a kiosk?
Yes. DWSD says customers may use the DivDat Kiosk network for payment transactions.
QWhere do I mail Detroit water bill payment?
Mail checks or money orders payable to Board of Water Commissioners to Detroit Water and Sewerage Department, PO Box 554899, Detroit, MI 48255-4899.
QDoes DWSD offer payment plans?
Yes. DWSD offers the EasyPay Plan. Customers can enroll through the DWSD customer portal or call 313-267-8000 and say “Easy Pay.”
QDoes DWSD offer water assistance programs?
Yes. DWSD has water assistance programs, including Lifeline Plan, EasyPay and plumbing repair/payment assistance resources for eligible households.
QCan I start, transfer or turn off Detroit water service by phone?
DWSD says authorized account holders can call customer service at 313-267-8000 for service turn-on, transfer or turn-off needs.
QIs WaterBillsPay.org the official Detroit payment portal?
No. WaterBillsPay.org is an independent informational guide. Always use official City of Detroit, DWSD and csportal.detroitmi.gov links for actual payments, balances and service decisions.
Official and Trusted Resources Used for This Detroit Water Department Guide
These resources were checked while preparing this guide. For actual payment, balance, payment plan, service transfer, assistance, shutoff notice or account decisions, always follow official DWSD and City of Detroit instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| DWSD Customer Portal | Customer Portal | Online bill pay, usage tracking, payment plans and mobile customer support. |
| Guest Payment | Guest Payment | One-time payment using account number without full portal login. |
| DWSD Customer Service | DWSD Customer Service | Phone number, hours, payment transactions, portal and DivDat payment guidance. |
| Billing and Payments | Billing and Payments | Water assistance, billing and payment guidance. |
| Customer Policies | Customer Policies | Past-due account, service interruption and payment-arrangement guidance. |
| DWSD EasyPay Plan | EasyPay Plan | Payment-plan enrollment information. |
| Water Assistance Programs | DWSD is Here to Help | Lifeline Plan, plumbing repair help and bill assistance resources. |
| DivDat Kiosk Network | Kiosk Locations | Find kiosk locations that support DWSD payments. |
| Google Map Search | DWSD map search | General DWSD office-location orientation only. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.