Youngstown Water Bill Pay & Service Help
Need to pay a Youngstown water bill, print a duplicate bill, start service as a renter or buyer, schedule a final read, dispute a bill, request a sewer reduction, report a main break, or handle a shutoff? This guide gives the official action path first.
Youngstown Utilities provides water service through the City Water Department. Customer Service is located on the 1st floor of City Hall at 26 South Phelps Street.
Start Here: Choose Your Youngstown Water Task
Use InvoiceCloud to pay, view/print bills, check consumption and payment history, and sign up for paperless bills.
Open InvoiceCloudCall 330-742-8749 option 8, or use InvoiceCloud automated phone service at 866-370-0179.
Payment instructionsUse the Apply for New Service form. Renters need lease/notarized statement plus ID; buyers need title transfer documents plus ID.
Apply onlineCall 330-742-8760 for broken mains, poor water pressure, leak at street, after-hours emergency, or water turn-on/off for repairs.
Water DepartmentYoungstown Water Department Quick Answer
Fast payment
Pay online through InvoiceCloud, by phone, through your bank’s website, by mail, or in person at City Hall. Online credit/debit card payments may take up to 3 business days to post.
Customer service
Water Department Customer Service is at City Hall, 1st Floor, 26 South Phelps Street, Youngstown, OH 44503. Lobby hours are 9 AM–3 PM; phones are answered 8 AM–4 PM.
Emergency
Call 330-742-8760 for broken mains, poor water pressure, leak at street, after-hours emergency, and turn-on/turn-off for repairs or inspection.
Youngstown Water Bill Payment Options
Choose the method based on urgency, whether you need account history, whether you need a live representative, and whether your account is already past due or disconnected.
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| InvoiceCloud online | Manage account, make one-time card payment, view/print bills, view consumption/payment history, and sign up for paperless bills. | Most normal payments, duplicate bill, account history, paperless billing. | Have the water account number and last name exactly as they appear on the bill. |
| One Time Pay | InvoiceCloud offers One Time Pay with no registration required. | Fast payment when you do not want a full portal account. | If payment was made to restore service, call 330-742-8749 option 1 to speak with Customer Service. |
| AutoPay | AutoPay can pay invoices on the due date using the default payment method and send email confirmation. | Customers who want recurring automatic payment. | Automatic deductions are not available for customers currently on a payment plan. |
| Pay by phone | Call 330-742-8749 option 8, or use InvoiceCloud automated phone service at 866-370-0179. | Phone payment and balance checks when you cannot use the portal. | Have account number and service address house number available. |
| Bank website bill pay | You may make a one-time payment through your bank’s website. | Customers who already use bank bill pay. | Put the water account number on the payment so it applies correctly. |
| Make checks/money orders payable to Youngstown Utilities and mail to P.O. Box 94612, Cleveland, OH 44101-4612. | Non-urgent check or money order payments. | Do not send cash. Do not use staples, tape or glue. Sign/date the payment and include the account number. | |
| In person | Pay at City Hall, 1st Floor, 26 South Phelps Street. The office accepts cash, checks, money orders and credit cards. | Collections, reconnection, NSF checks, service forms, and account problems. | Lobby access is 9 AM–3 PM, Monday–Friday, excluding holidays. |
How to Pay a Youngstown Water Bill Online
Start from the official City page or InvoiceCloud
Use the City’s Water Payment page or go directly to InvoiceCloud Youngstown Water.
Use exact bill information
Have your water account number and last name exactly as printed on the bill. For phone payment, also have the service-address house number ready.
Choose One Time Pay or register
Use One Time Pay for quick payment. Register if you want paperless billing, bill copies, consumption history, payment history, AutoPay and account management.
Save payment proof
Keep the confirmation number, date, amount, account number and payment method. Online credit/debit card payments may post within 3 business days.
Call if restoring service
If payment was made to restore water service, call 330-742-8749 option 1 so Customer Service can review the account and restoration status.
Pay by Phone, Mail or In Person
Pay by phone
Call 330-742-8749 option 8 for automated payment through the City phone route. Spanish-language support is listed for this payment option.
Automated InvoiceCloud
InvoiceCloud lists 866-370-0179 for 24/7 automated payment or balance check.
Pay in person
Visit City Hall, 1st Floor, 26 South Phelps Street. The City accepts cash, checks, money orders and major cards in the office.
Start Youngstown Water Service
Youngstown has different documentation expectations depending on whether you rent, bought the property, or are applying for a business/institutional account.
Renter / tenant checklist
- Use the Apply for New Service form or visit the Customer Service Center.
- Bring or upload a lease agreement or notarized statement.
- Bring or upload a state or government ID.
- Lease/rental document should include names, property address, lease term and signatures.
- Call 330-742-8749 if the property may have a delinquent balance.
Buyer / owner checklist
- Use the Apply for New Service form or visit City Hall.
- Upload or bring title transfer documents, such as settlement statement, recorded deed or land contract.
- Upload or bring a state or government ID.
- Previous water bill amounts follow the property.
- If excavation is needed, reconnection may take at least 3 business days, excluding weekends and holidays.
Final Read, Moving Out and Account Changes
Final meter read
If you sell your home, the City says you cannot simply provide your own final reading. Use the Final Read Form or call Customer Service at 330-742-8749.
Name or address correction
Use the appropriate Service Forms or call Customer Service at 330-742-8749 to correct a misspelled name or incorrect bill address.
Seasonal shut-off / turn-on
The Service Forms page includes seasonal shut-off and seasonal turn-on options for customers who need them.
Past-Due Bills, Collections and Shutoff Risk
Important collection detail: Youngstown’s landlord/collection page says delinquency notices appear when a past-due balance reaches $50. Shut-off notices are generated for accounts that meet both criteria: past due amount of $125 and past due amount 21 days past due.
Several bills piled up?
Call the Collections Department at 330-742-8735. The City says a representative can help make payment arrangements to avoid interruption of service.
Renter payment arrangements
The landlord page says payment arrangements are not available to renters, but a list of area social service agencies can be provided for financial assistance.
Restore shutoff service
Bring a state/government ID, the entire balance due, and reconnection fee: $40 in Youngstown or $44 if the address is in the County.
Dispute Your Bill, Sewer Reduction and Deduct Meter Requests
| Request | Official detail | Best use |
|---|---|---|
| Dispute bill | Submit the online Dispute Your Bill form or write to Youngstown Utilities, Attn: Collection Supervisor, 26 South Phelps Street, Youngstown, OH 44503. | When you believe a bill is wrong and can provide evidence. |
| Hearing process | You will be notified of hearing time/place and may inspect Youngstown Utilities account records before the hearing. | Formal billing dispute review. |
| Service protection during dispute | Water service is not disconnected for the disputed amount while hearing is pending, but subsequent bills must remain current. | A legitimate disputed amount only, not a strategy to avoid future bills. |
| Sewer charge reduction | Large water consumption events may be submitted for sewer charge reduction request, subject to Youngstown Waste Water approval. | Large leak or unusual use where sewer treatment may not apply. |
| Sewer deduct meter | Ongoing water use that does not drain into City sewer, such as garden or lawn irrigation, may qualify for a separate meter request. | Irrigation or other non-sewer water usage. |
Meter Reading, High Bill and Leak Checks
Youngstown bills water consumption in CCF. One CCF equals 100 cubic feet, or about 748 gallons. Reading the meter and converting CCF to gallons makes high bills easier to understand.
Read like an odometer
The City says the meter reads like a car odometer. Read all numbers from left to right from the actual meter, not the outside radio.
Toilet leak impact
Youngstown warns a leaky toilet can use about 2,000 gallons daily. Repair toilet leaks promptly before they become costly.
Faucet drip impact
The City says a leaky faucet can use up to 2,400 gallons yearly. Small leaks still cost money over time.
Check usage in CCF and gallons
Multiply CCF by 748 gallons. Example: 12 CCF x 748 = 8,976 gallons.
Use InvoiceCloud history
View consumption history and payment history online before calling. Compare the month in question to prior months.
Keep access to the meter clear
Do not block meter access with landscaping, fences, walls, gates or shrubs. The City may need access for maintenance or reading.
Call the right number
For leak at home, call Meter Reading at 330-742-8752. For leak at street or emergency, call 330-742-8760.
Emergency, Main Break, Poor Pressure and Water Quality Calls
Main break / poor pressure
Call the emergency phone line at 330-742-8760 for broken mains and poor water pressure.
Turn on/off for repairs
If you need water turned off/on for repairs or an inspection, call the Construction Department at 330-742-8760.
Cloudy or discolored water
During business hours call Engineering at 330-742-8765. After hours call the 24-hour trouble center at 330-742-8760.
Landlord, Property and Service-Line Notes
Previous balances can follow property
Youngstown FAQ says previous water bill amounts follow the property. Buyers and landlords should check delinquent balances before service setup or transfer.
Landlord account reports
Landlords can review outstanding water accounts for owned properties in the monthly Landlord Account Report, available during the 1st and 3rd weeks of each month.
Daily consumption reports
Youngstown’s Advanced Metering Infrastructure can provide Daily Consumption Reports as a free diagnostic tool for leak detection.
Customer-side line responsibility
The Water Department handles mains and service line up to the valve/curb box near the property line. The customer is responsible from the curb box into the building and for building plumbing.
Water Source, Water Quality Reports and Lead Resources
Water source
The City receives all of its water from the Mahoning Valley Sanitary District. The primary water supply source is the Meander Creek Reservoir.
Annual reports
The Youngstown Water page links current and past Water Quality Reports, including 2026, 2025 and earlier reports.
Lead and service-line resources
The City links a service-line map, OEPA service line inventory, lead survey forms, flushing instructions and lead awareness brochures.
Local Youngstown Tips That Save Time
Lobby and phone hours are different
Lobby access is 9 AM–3 PM, but phones are answered 8 AM–4 PM. Call before visiting if you only need a duplicate bill or account correction.
Do not use unofficial payment centers
Youngstown FAQ says there are no authorized payment centers. Pay online, through your bank, by mail, or in person at City Hall.
Call after paying for restoration
If your service was shut off and you paid online, call 330-742-8749 option 1 so a representative can review restoration status.
Buyers should check old balances
Previous water bill amounts follow the property. Confirm balances before closing or immediately when applying for new service.
Keep meter access clear
Landscaping, walls, fences, gates and shrubs can block meter access. The City may clear obstructions if immediate access is needed.
Separate sewer and sanitation from water
Your payment is applied first to sanitation until paid in full, then the remainder is prorated to water and sewer charges.
Youngstown Water Customer Service Map
Use this map for visit planning. Verify holiday closures before going to City Hall.
Customer Service
City Hall, 1st Floor, 26 South Phelps Street, Youngstown, OH 44503.
Office access
Lobby: Monday–Friday, 9 AM–3 PM. Phones: Monday–Friday, 8 AM–4 PM.
Engineering
160 North West Avenue, Youngstown, OH 44502. Phone: 330-742-1362.
Official Youngstown Water Links Used in This Guide
Youngstown Water Department FAQs
How do I pay my Youngstown water bill online?
Use the official InvoiceCloud Youngstown Water portal. You can make a one-time payment, register for account features, view and print bills, check consumption/payment history and sign up for paperless bills.
What is the Youngstown Water Department phone number?
For Water Bill Information and Customer Service, call 330-742-8749. Phones are answered Monday through Friday from 8 AM to 4 PM.
How do I pay by phone?
Call 330-742-8749 option 8 and have your account number and service-address house number ready. InvoiceCloud also lists 866-370-0179 for automated phone payment and balance check.
Where do I mail my Youngstown water bill payment?
Make checks or money orders payable to Youngstown Utilities and mail to P.O. Box 94612, Cleveland, OH 44101-4612. Do not send cash.
Where is the Youngstown Water Department Customer Service office?
Customer Service is at City Hall, 1st Floor, 26 South Phelps Street, Youngstown, OH 44503. Lobby access is Monday through Friday from 9 AM to 3 PM.
Who do I call for a water main break or emergency?
Call 330-742-8760 for broken mains, poor water pressure, leak at street, emergency/after-hours issues, and water turn-on or turn-off for repairs or inspection.
What documents do renters need to start water service?
Renters should use the Apply for New Service form or visit Customer Service, and provide a lease agreement or notarized statement plus a state or government ID.
What documents do buyers need to start water service?
Buyers should provide title transfer documents such as settlement statement, recorded deed or land contract document, plus a state or government ID.
Do previous water balances follow a Youngstown property?
Yes. The City’s FAQ says previous water bill amounts follow the property. Buyers and landlords should check delinquent balances before or during service setup.
How do I restore water service after shutoff?
Visit the Customer Service Center with a state or government ID, the entire balance due, and the reconnection fee. The City lists $40 in Youngstown and $44 if the address is in the County.
How do I dispute a Youngstown water bill?
Submit the online Dispute Your Bill form or write to Youngstown Utilities, Attn: Collection Supervisor, 26 South Phelps Street, Youngstown, OH 44503. A hearing cannot be requested only to prevent disconnection.
Does this page collect Youngstown water payments?
No. This is an independent informational guide. Use the official City of Youngstown, InvoiceCloud, Water Department and Customer Service links for live payment, account status, service forms and emergency support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.