York Water Payment, Portal & Sewer Billing Help
Need to pay a York Water bill, use the customer portal, switch from TAP, mail a payment, handle municipal sewer billing, start or stop service, or avoid shutoff? Start with the official York Water payment page, then choose the exact payment route that matches your account.
This guide is built for fast scanning: official links inside each step, clear payment options, municipal sewer fee warnings, service start/stop forms, assistance programs, shutoff rights, outage help, and the contact details customers usually search for.
Start Here: Pick the Right York Water Task
Use quick one-time payment without signing in, or log in to the customer portal for account tools.
Official payment optionsYork Water says AutoPay and paperless billing are handled through the customer portal.
Sign in and enrollThe Timely Automatic Payment Program, also known as TAP, is being discontinued and customers must select another payment option.
TAP updateYork Water lists payment agreements, Bill Discount, CAP, York Water CARES, PAHAF and local assistance.
Assistance programsPay Your York Water Bill: Practical Steps With Official Links
Open the official York Water payment page
Use YorkWater.com first. The official page separates quick payment, phone payment, portal sign-in, mail payment, AutoPay, paperless billing, and municipal sewer billing notes.
Choose quick pay or portal sign-in
Use quick payment if you are in a hurry and do not need account tools. Sign in if you want to pay, enroll in paperless billing, or set up AutoPay.
Confirm whether this is water or municipal sewer
York Water handles its own water/wastewater bills, and also handles billing for some municipal wastewater customers. Spring Garden Township and New Salem Borough sewer payments have special mailing and fee details.
Save proof after payment
Keep your confirmation, payment date, amount, account number, payment method, and email receipt. If your account is late or close to shutoff, also contact Customer Service.
Ask for help early if you cannot pay
York Water lists payment agreements and customer assistance programs. If you are behind, contact Customer Service before shutoff notices become urgent.
York Water Payment Options and Mailing Details
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| Quick one-time payment | York Water’s page says customers can make a quick payment without signing into the customer portal. | Fast payment when you already know the account and amount are correct. | Quick pay |
| Sign in to pay | Customers can pay or sign up for paperless billing after signing into the portal. | Customers who want account tools, paperless billing, AutoPay, or stored details. | Customer portal |
| Pay by phone | York Water lists a toll-free automated payment system at 1-866-665-9578. | Customers who prefer phone payment or cannot use the portal. | Phone payment details |
| Pay by mail | Mail water bill payments with bill stub to The York Water Company, PO Box 3009, Lancaster, PA 17604-3009. | Customers paying by check before the due date. | Mailing details |
| In person | York Water lists in-person payment at York Water, 130 East Market Street, York, PA, or Fulton Bank locations. | Customers who need live office help or local payment access. | In-person note |
Customer Portal, AutoPay and Paperless Billing
Sign in to pay
Use the customer portal when you want to pay and manage account options instead of only making a one-time payment.
Sign in to portalAutoPay
York Water says AutoPay can be enrolled in through the customer portal in a few clicks.
Enroll in AutoPayPaperless billing
Paperless billing requires creating a customer account or logging into an existing account. York Water has also advised paperless customers to check spam or junk folders for paperlesscommunications@yorkwater.com.
Enroll in paperless billingTAP Discontinuation: What Existing Automatic Payment Users Should Do
Important update: York Water’s Timely Automatic Payment Program, also known as TAP, will be discontinued. Customers enrolled in TAP must discontinue TAP and select another payment method so bills continue to be paid on time.
1. Cancel old TAP
Use York Water’s TAP discontinuation instructions so the old automatic draft does not remain your assumed payment method.
2. Pick a replacement
Use customer portal AutoPay, phone payment, mail, quick pay, or an approved in-person method.
3. Watch the first cycle
After switching, check your next bill and bank statement to make sure the new method is working.
Municipal Sewer Customers: Spring Garden Township and New Salem Borough
| Municipal customer | Official billing detail | Fee / posting detail | Action |
|---|---|---|---|
| Spring Garden Township wastewater | York Water handles wastewater service billing and payments. Starting 1/1/2026, sewer bill payments should be mailed to The York Water Company, PO Box 4277, Lancaster, PA 17604-4277. | $0.75 recurring ACH/eCheck; $3.25 one-time ACH/eCheck; $3.25 credit/debit card or supported digital wallet. Maximum payment: $500 per transaction. Payments before 8 p.m. post next business day. | Official sewer payment notes |
| New Salem Borough wastewater | York Water handles wastewater service billing and payments. Starting 1/1/2026, sewer bill payments should be mailed to The York Water Company, PO Box 4277, Lancaster, PA 17604-4277. | $0.75 recurring ACH/eCheck; $3.25 one-time ACH/eCheck; $3.25 credit/debit card or supported digital wallet. Maximum payment: $500 per transaction. Payments before 8 p.m. post next business day. | Official sewer payment notes |
City of York Sewer and Trash: Important Wrong-Payment Warning
City of York sewer/wastewater
York Water says it does not provide wastewater service for the City of York and cannot answer questions about PA American’s wastewater service in York City.
Contact listed: PA American Water Company, 101 South George Street, York, PA 17401; 717-528-2535.
Official City of York noteCity of York refuse/trash
York Water says it is not responsible for York City trash collection services.
Contact listed: City of York, 101 South George Street, York, PA 17401; 717-849-5223; refuse@yorkcity.org.
Official trash contact noteLate Bill, Dispute and Shutoff Rights
Due date window
York Water’s customer-rights guide says after the bill is mailed, residential customers have 20 days to pay it.
Customer rightsLate fee cap
Late fees cannot be more than 1.5% per month or more than 18% simple interest per year on the unpaid overdue balance.
Late fee rightsShutoff notice
The guide says a company must generally provide a written 10-day shutoff notice before termination and attempt contact at least three days before shutoff.
Shutoff processYork Water Payment Help and Assistance Programs
Payment agreements
If you have a past-due bill, York Water says you may be eligible for a payment agreement. Call Customer Service at 717-845-3601.
Payment agreement infoBill Discount Program
The 2026 Bill Discount Program is designed to provide ongoing bill relief to income-qualified residential customers. Funding is limited and runs until 12/31/2026.
Bill Discount ProgramCustomer Assistance Program
CAP is for low-income customers with past-due bills. It may include payment agreements, excessive-usage reduction, and possible forgiveness of past-due amounts up to $120 after monthly payments.
CAP detailsStart, Stop, Landlord, New Construction and Service-Line Forms
| Need | Official detail | Best action |
|---|---|---|
| Start water/wastewater service | York Water says to submit a start-service request for a specific date and inform them at least 5 days prior to the start date. | Start service form |
| Stop service | Use the stop-service form to request water or wastewater service end on a specific date. | Stop service form |
| Vacant rental/property owner continuation | York Water provides a Landlord / Owner Continuance of Service form for homes that are vacant. | Forms page |
| New construction | Residential, commercial, or industrial building projects can use the new construction service request. | New construction forms |
| Service line inspection | York Water says it requires inspection of all service lines prior to beginning a new service for residential, commercial, or industrial customers. | Service line inspection |
High York Water Bill? Check Meter, Leaks and Service Type First
Read the meter
York Water provides meter-reading help so customers can understand readings, estimated bills, and whether the bill appears accurate.
Reading your meterCheck for silent leaks
If usage jumps, inspect toilets, faucets, outdoor spigots, water softeners, irrigation, and service-line areas before assuming the bill is only a rate issue.
CAP excessive usage helpCheck tariff/service type
York Water says water and wastewater rates are set by PUC-approved tariffs. Water and municipal wastewater billing can follow different rules.
Water and wastewater tariffs| What you notice | Likely issue | Best next action |
|---|---|---|
| Bill suddenly increased | Higher use, leak, estimated-to-actual reading change, service type, or municipal wastewater fee. | Compare meter readings and call Customer Service if the usage does not make sense. |
| Toilet runs quietly | Common household leak that can waste water continuously. | Repair quickly and keep proof if you ask about assistance or usage review. |
| Municipal sewer charge is different | Spring Garden Township or New Salem Borough sewer rules may apply. | Use the municipal sewer section on the official payment page. |
| Cannot access meter | Customer rights say customers must give the company access to its meter and keep it free of obstructions. | Clear access, restrain pets, and schedule with Customer Service if needed. |
Outages, Main Breaks, Employee ID and Emergency Numbers
After-hours emergency
York Water lists after-hours emergencies at 717-848-2984. General information/customer service is 717-845-3601.
Emergency pageUse outage map
York Water says to zoom in or type an address in the outage map, look for colored outage circles, and click the outage area for details.
Outage map instructionsEmployee verification
York Water employees should show an employee badge upon request. If someone claiming to be York Water will not show a badge, call 717-845-3601 or 717-848-2984 after hours.
Employee ID guidanceLocal York Water Tips That Actually Help
Do not confuse York Water with York City trash/sewer
York Water no longer accepts City of York wastewater/sewer or refuse/trash payments. Use the correct provider before sending money.
Portal AutoPay replaces old habits
If you used TAP, switch early. Do not wait until a due date to discover the old program was discontinued.
Paperless email may land in spam
York Water has told paperless customers to check spam/junk folders for paperlesscommunications@yorkwater.com before contacting support.
Call before shutoff gets urgent
If you cannot pay, contact Customer Service immediately. Assistance, CAP, and payment-agreement options work better before termination is imminent.
Map and Office Planning
The York Water Company lists its office at 130 East Market Street, York, PA 17401. Lobby hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Use the phone or online forms first if you only need payment, start/stop service, or assistance-program questions.
Office
The York Water Company, 130 East Market Street, York, PA 17401.
Customer Service
717-845-3601. Lobby hours: Monday–Friday, 8:30 a.m.–5:00 p.m.
Emergency
After-hours emergencies: 717-848-2984. If you see suspicious activity around water facilities, call the emergency number or police at 911.
Official York Water Links Used in This Guide
York Water Bill Pay FAQs
Where do I pay my York Water bill online?
Start from York Water’s official Pay My Bill page. You can use quick one-time payment or sign into the customer portal.
Can I pay York Water without signing in?
Yes. York Water’s official page links to a quick one-time payment option for customers who want to pay without signing into the portal.
What is the York Water pay-by-phone number?
York Water lists its toll-free automated payment system at 1-866-665-9578.
Where do I mail my York Water bill payment?
Mail York Water bill payments with the bill stub to The York Water Company, PO Box 3009, Lancaster, PA 17604-3009.
Does York Water charge payment processing fees?
York Water says it covers payment processing fees for water and wastewater services provided by The York Water Company. Municipal sewer accounts can have separate convenience fees, so read the municipal billing section before paying.
What should Spring Garden Township or New Salem Borough wastewater customers know?
York Water handles wastewater billing for those municipal customers. Starting 1/1/2026, sewer payments should be mailed to The York Water Company, PO Box 4277, Lancaster, PA 17604-4277. Listed convenience fees and a $500 maximum per transaction may apply.
Does York Water collect City of York sewer or trash payments?
No. York Water says it does not provide wastewater service for the City of York and no longer accepts wastewater/sewer or refuse/trash payments for the City of York.
How do I start or stop York Water service?
Use York Water’s online start/stop service forms. York Water asks start-service customers to provide at least 5 days notice, and customer-rights guidance says customers should give at least 7 days advance notice before moving or discontinuing service.
What should I do if I cannot pay my York Water bill?
Contact York Water Customer Service at 717-845-3601 and ask about payment agreements, the Bill Discount Program, CAP, PAHAF, or other assistance options.
What is York Water’s emergency phone number?
For after-hours emergencies, York Water lists 717-848-2984. General information and Customer Service is 717-845-3601.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.