Winter Haven Water Bill & Service Help
Need to pay a Winter Haven water bill, use the WH2O portal, call billing, start or stop service, read your bill, report a water/sewer emergency, or deal with irrigation restrictions? This guide gives the exact user task first, then the official City details that matter.
This page is for City of Winter Haven, Florida Water Department customers. Do not use it for Winter Haven properties served by a different water provider or private utility.
Do This First for Your Winter Haven Water Account
Use the WH2O portal for login access, app access, paperless billing and account management.
WH2O portalUse one-time payment with your account number and primary contact phone number.
One-time paymentCall 863-291-5688 for bill amount, charges, reading, payment or account-balance questions.
Call billingCall 863-291-5853 for urgent water or sewer issues outside business hours.
Call emergency lineBefore You Pay, Confirm This Is Winter Haven Water
Check the bill name
Your bill or portal should connect to Winter Haven Water, WH2O, wh2o.mywinterhaven.com or the City of Winter Haven Water Department.
Check the service area
Winter Haven’s official Water Department page links a utility service map. If you are outside the service area, your provider and payment portal may differ.
Renters and new owners
Confirm whether service should be in your name, the property owner’s name, or a business/property-management account before submitting forms.
Winter Haven Water Bill Payment Options
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| WH2O portal login | Account login for payment, app access, bill visibility, notifications and account management. | Regular customers, auto payment, paperless billing and account history. | If you need recurring management, log in instead of using only one-time payment. |
| One-time online payment | Asks for account number and primary contact phone number. | Quick payment without signing into a full account. | Enter the phone number exactly as the account’s primary contact number. |
| Phone payment line | Customer Service lists a 24/7 payment line at 863-291-5678. | Customers who want phone payment or cannot use the website. | Keep your account number and payment confirmation. |
| Customer Service Office | 551 3rd Street NW, Winter Haven, FL 33881. | In-person account help, payment questions, documents and moving/service issues. | In-person hours are shorter than phone hours; check before visiting. |
| Mobile app | WH2O portal promotes mobile app access for account management and in-app notifications. | Customers who want account alerts and on-the-go management. | Use the official app links from the WH2O portal. |
| Contact form | WH2O contact form supports topics like billing, payment, conservation, rebates, contact updates and reporting issues. | Non-urgent written questions and tracking requests. | Do not use the contact form for after-hours water or sewer emergencies. |
How to Pay Online Without Creating Payment Problems
Open the official WH2O portal
Start from WH2O.MyWinterHaven.com or from the City’s Water Account Payments link.
Choose login or one-time payment
Use login for account management, app notifications and recurring controls. Use one-time payment when you simply need to pay quickly.
Enter account number and primary phone
The one-time payment page asks for the service account number and primary contact phone number tied to the account.
Review payment method and limits
The payment system references Visa, MasterCard, Discover and American Express card validation. Review the screen before submitting, especially if the balance is large.
Wait for confirmation
The portal warns not to resubmit, click back or refresh while payment is processing because duplicate charges or transaction failure can occur.
Winter Haven Water Phone, Address and Hours
Customer Service
863-291-5678. Use for general account support, customer service, payment help and the 24/7 payment line.
Billing Questions
863-291-5688. Use when the issue is bill amount, charge, reading, payment or account-balance related.
After-hours emergency
863-291-5853. Use for urgent water or sewer needs outside normal business hours.
CustomerService@mywinterhaven.com. Use for non-urgent account support or follow-up.
Customer Service Office
551 Third Street NW, Winter Haven, FL 33881. Phone service is Monday–Friday, 8 a.m.–5 p.m.
In-person office hours
Monday 8 a.m.–3 p.m.; Tuesday–Friday 10 a.m.–3 p.m.
Water Department
401 6th Street SW, Winter Haven, FL 33880. Phone and emergency phone: 863-291-5853.
Start, Stop or Move Winter Haven Water Service
Start or transfer residential service
- Use the official Residential Service Application.
- Spanish application is also available.
- Completed and signed applications go to a Customer Service representative for review.
- Identity verification uses a credit verification system requiring Social Security number; the City says it verifies identity, not credit score.
- A utility deposit is required before service activation.
- A new account or transfer-of-account fee is billed to the account.
Stop service
- Use the official Stop Service request form.
- Do not simply stop paying after moving out.
- Ask where the final bill will be sent.
- Keep the confirmation and forwarding address record.
- After termination, allow up to 30 days for the final bill and deposit refund, if applicable.
Commercial service
New businesses or business transfers use the commercial utility service application and provide required documents listed on the application.
Builder service
New construction or builder/contractor service needs use the official contractor/builder service application.
Need help?
Call 863-291-5678 or email CustomerService@mywinterhaven.com before submitting incomplete documents.
After-Hours Water or Sewer Emergency
Use the emergency line when the problem is urgent and outside normal Customer Service office hours. Do not wait for the billing office if water or sewer is actively causing damage.
| Problem | Best contact | What to say |
|---|---|---|
| After-hours water leak or water main concern | 863-291-5853 | Exact address, cross street, visible water flow, road/property impact and callback number. |
| After-hours sewer backup or urgent sewer issue | 863-291-5853 | Whether sewage is inside, outside, street-side or affecting multiple drains. |
| Billing or payment question | 863-291-5688 | Account number, bill month, amount, payment confirmation and dispute details. |
| General account support | 863-291-5678 | Service address, account number and primary contact phone number. |
| Non-urgent service request | Report a Concern | Use Access Winter Haven / SeeClickFix for non-urgent issues, photos and location details. |
Winter Haven Water, Sewer and Garbage Bill Line Items
Winter Haven bills can include more than water usage. Use the official “How to Read Your Utility Bill” and rate PDFs to understand each line before assuming the usage reading is wrong.
| Bill item | Official meaning / current examples | What it means for users |
|---|---|---|
| Water usage | Residential water rates effective 10/01/2025 use tiered usage per 1,000 gallons. Inside-city examples begin at $2.35 for 0–5,000 gallons, $3.96 for 5,001–10,000, $7.07 for 10,001–15,000 and $8.83 for 15,000+. | High irrigation or leaks can push usage into higher water tiers. |
| Sewer service | Sewer charges apply only to properties receiving City sewer service. Sewer usage is billed based on water used through the home’s potable/domestic meter. | Septic properties do not see City sewer charges, but City sewer customers usually do. |
| PRWC surcharge | Supports Polk Regional Water Cooperative water treatment and supply system and is applied to every meter on the property except reuse service. | This can appear even if you are focused only on “water usage.” |
| Repair & Replace charge | Funds repairs and replacements to aging water infrastructure such as pipes, meters and equipment. | It is a system-infrastructure line item, not a new usage reading. |
| Reuse service | For irrigation meters using reclaimed non-drinkable water, often identified by purple color. | Check whether your irrigation meter is reuse/reclaimed or potable water. |
| Stormwater maintenance | Charged to inside-city residents for maintaining storm drain systems to help prevent runoff flooding. | Can be part of the total “utility bill” even though it is not water use. |
| Residential garbage / recycling | FY 2025–2026 examples show single-family garbage/recycle/refuse at $28.50 and residential recycling at $2.97. | A higher utility bill can include solid-waste line items, not just water/sewer. |
Quick Winter Haven Water/Sewer Estimate Tool
This estimate uses simplified inside-city residential examples from the current rate PDFs and is not an official bill.
Official bills may include base charges, PRWC surcharge, Repair & Replace charge, sewer base, stormwater, solid waste, deposits, late fees or account-specific adjustments.
High Winter Haven Water Bill: Check Usage, Leaks and Conservation
Before calling about a high bill
- Compare gallons used, not only total dollars.
- Check whether sewer, stormwater, garbage or PRWC charges changed.
- Check toilets, irrigation settings, hose bibs and water softeners.
- Look for irrigation leaks or broken sprinkler heads.
- Note any guests, pool filling, pressure washing or landscaping changes.
- Call billing at 863-291-5688 if the bill amount, reading or charge is unclear.
Conservation help
- Winter Haven offers water conservation rebates and programs.
- Smart irrigation controller resources are linked from the Water Department.
- WaterSense toilet rebate resources are available.
- Water conservation kits and wireless rain sensor resources are listed.
- The Water Conservation Specialist can help with irrigation timers and home audits.
- If using more than 8,000 gallons monthly, the conservation page suggests calling the specialist.
2026 Irrigation Restrictions in Winter Haven
Winter Haven is under Southwest Florida Water Management District Modified Phase III water shortage restrictions through October 1, 2026, based on the City’s June 23, 2026 update.
Once per week
Lawn watering is limited to once per week.
Even / odd schedule
Even addresses may water on Tuesdays. Odd addresses may water on Thursdays.
Allowed times
Properties under 1 acre may water before 4 a.m. or after 8 p.m., but must choose one.
Handwatering
Handwatering plants and microirrigation for non-lawn plants is allowed before 8 a.m. or after 6 p.m.
Moving, Selling or Closing a Winter Haven Utility Account
Do not just stop paying
Use the official stop-service form so the account is actually closed and final billing is documented.
Ask about the final bill
Confirm where the final bill will be sent and whether a deposit refund applies.
Allow processing time
After service is terminated, allow up to 30 days for processing of the final bill and deposit refund, if applicable.
Local Winter Haven Tips Most Generic Pages Miss
Use the right phone number
Call 863-291-5678 for customer service, 863-291-5688 for billing questions and 863-291-5853 for after-hours water/sewer emergencies.
In-person hours are shorter than phone hours
Phone service runs 8 a.m.–5 p.m. Monday–Friday, but in-person service is Monday 8–3 and Tuesday–Friday 10–3.
One-time pay needs the primary phone number
If the payment screen will not find your account, confirm the primary contact phone number tied to the utility account.
Irrigation restrictions can affect usage habits
Once-per-week watering and approved time windows matter, especially if a landscaper controls your timer.
Bill line items matter
Winter Haven utility bills can include water, sewer, garbage, recycling, stormwater, PRWC surcharge and repair/replacement charges.
Stop service before moving out
Final billing and possible deposit refunds are not automatic if you never file a stop-service request.
Winter Haven Water Customer Service Map and Visit Planning
Use this map for the Customer Service Office at 551 Third Street NW. The Water Department facility at 401 6th Street SW is a separate department contact location.
Visit address
551 Third Street NW, Winter Haven, FL 33881.
Bring this
Bill, account number, service address, primary contact phone, ID if needed, service documents and payment method.
Best visit window
Use published in-person hours: Monday 8 a.m.–3 p.m.; Tuesday–Friday 10 a.m.–3 p.m.
Official Winter Haven Water Links Used in This Guide
Winter Haven Water Department FAQs
How do I pay my Winter Haven water bill online?
Use the official WH2O customer portal at wh2o.mywinterhaven.com/portal or the one-time payment page if you only need to make a quick payment.
What do I need for one-time payment?
The one-time payment page asks for your account number and primary contact phone number.
What is the Winter Haven Water Customer Service phone number?
Call 863-291-5678 for Customer Service, general account help and the 24/7 payment line.
What number do I call for billing questions?
Call 863-291-5688 for bill amount, payment, charge, reading or account-balance questions.
What number do I call for an after-hours water or sewer emergency?
Call 863-291-5853 for after-hours water or sewer emergencies and urgent water utility needs outside business hours.
Where is the Winter Haven Water Customer Service Office?
The Customer Service Office is at 551 Third Street NW, Winter Haven, FL 33881.
What are the phone and in-person office hours?
Phone service is Monday through Friday, 8 a.m. to 5 p.m. In-person service is Monday 8 a.m. to 3 p.m. and Tuesday through Friday 10 a.m. to 3 p.m.
How do I start or transfer residential water service?
Use the official Residential Service Application. The City verifies identity, contacts you for required utility deposit payment, and bills a new account or transfer-of-account fee.
How do I stop Winter Haven water service?
Complete the official Stop Service request form. After services are terminated, allow up to 30 days for final bill and deposit refund processing, if applicable.
Why is my Winter Haven water bill higher?
Possible reasons include higher usage, irrigation, leaks, sewer charges, garbage/recycling, stormwater maintenance, PRWC surcharge, repair/replacement charge or a different billing period.
What are the 2026 irrigation restrictions in Winter Haven?
As of the City’s June 23, 2026 update, lawn watering is limited to once per week under Modified Phase III restrictions through October 1, 2026. Even addresses water Tuesday and odd addresses water Thursday, with time restrictions.
Is WaterBillsPay.org the official Winter Haven website?
No. This is an independent informational guide. Use official City of Winter Haven and WH2O links for payment, account status, service requests, rates and emergency instructions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.