WSFC Utility Bill Pay Help
Use this practical guide to pay a City of Winston-Salem water, sewer or stormwater bill safely, find your 7-digit account number and 4-digit PIN, choose Paymentus, phone, mail, drive-through or drop box, set up AutoPay, view a bill, start/stop service, and handle high usage without guessing.
Each task includes the official City link inside the step, so users can act quickly instead of scrolling through long paragraphs or clicking risky payment results.
Start Here: Pick Your Winston-Salem Utility Task
Use the City’s official water/stormwater bill login. You need your 7-digit account number and 4-digit PIN.
Open official bill portalCompare Paymentus, bank bill pay, mail, phone, in-person, drive-through and 24-hour drop box.
Official payment optionsCall CityLink or visit the Revenue office. New service may include initiation fee and deposit rules.
Start / stop / transferUse the bill portal to request a meter reading investigation for higher-than-normal water consumption.
Request investigationPay a Winston-Salem Water Bill Online: Practical Steps
Open the City’s official utility payment page
Start from the City’s Water Bill Payment Options page or the official water/stormwater bill portal. This protects you from old bookmarks and unofficial payment pages.
Get your 7-digit account number and 4-digit PIN
The City says online payment requires the 7-digit account number and 4-digit PIN from your bill. The PIN is the last 4 digits of your customer number.
Choose a one-time payment or Paymentus account
Option 1 uses the secure Paymentus service for one-time payment by credit card or electronic check. A Paymentus account lets you enroll in AutoPay and schedule recurring payments.
Do not reattempt if confirmation fails
The City says if you do not receive a confirmation number, do not reattempt your payment. Contact CityLink at 336-727-8000.
Save proof and check account status
Save the receipt, confirmation number, amount, payment method and date. Telephone and web payments receive immediate credit, but keep proof until the account and bank/card record both look correct.
Where To Find Your Account Number and PIN
7-digit account number
Use the account number printed on your water, sewer or stormwater bill. Enter it exactly as shown.
Online payment instructions4-digit PIN
The City says the 4-digit PIN is the last 4 digits of your customer number, found on your statement.
PIN explanationCan’t find it?
Call CityLink at 336-727-8000 or 311 within city limits before guessing and risking wrong-account payment.
CityLink contactWinston-Salem Utility Bill Payment Options
| Payment route | Official detail | Best for | Official link |
|---|---|---|---|
| Paymentus online | One-time payment using credit card or electronic check. You need the 7-digit account number and 4-digit PIN. | Fast online payment and future recurring-payment setup. | Paymentus instructions |
| Payment-only portal | The City water/stormwater portal allows login or “Payment Only.” | Customers who want quick online access from the official portal. | Pay / view bill |
| Bank or credit union bill pay | Use your bank’s online bill pay service to send electronic payment directly to the City. | Customers who already manage bills from their bank account. | Bank bill pay details |
| Telephone payment | Call CityLink at 336-727-8000, or 311 within Winston-Salem city limits. Have account number and PIN ready. | Customers who need help, prefer phone, or cannot use the website. | Call 336-727-8000 |
| Mail check or money order with the bottom portion of your bill. No cash by mail. | Customers who prefer paper payment and have enough mailing time. | Mail instructions | |
| In person / drive-through | Pay at Bryce A. Stuart Municipal Building, 100 E. First St., Suite 121; drive-through on the south side. | Customers who need in-person help, drive-through convenience, or payment close to due date. | In-person details |
| 24-hour drop box | Drop box at the Church St. door of the Stuart Building. Payments after 8 a.m., weekends or holidays process next business day. | After-hours paper payments, if next-business-day processing is acceptable. | Drop box rule |
Phone, Mail, Drive-Through and Drop Box Details
Phone help
Call 336-727-8000, or 311 inside Winston-Salem city limits. Have the 7-digit account number and 4-digit PIN ready.
CityLink contactMail payment
Mail payment to: City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756. No cash.
Mail rulesWalk-in office
Bryce A. Stuart Municipal Building, 100 E. First St., Suite 121, Winston-Salem, NC 27101. Hours: 8 a.m.–5 p.m., Monday–Friday.
Map belowDrive-through
Use the drive-through on the south side of the building, across from the Fairfield hotel lobby, to avoid parking fees.
Drive-through detailAutoPay, Automatic Draft and Paperless Billing
Paymentus AutoPay
Sign up for a Paymentus account to enroll in AutoPay and schedule recurring payments.
AutoPay instructionsAutomatic draft form
The City’s automatic draft option starts with your next statement after you submit the form with your current bill, payment and a voided check.
Automatic draft detailsPaperless e-billing
Login to the Pay Bills page, use account number and PIN, select service request/message, choose Paperless Billing, complete the form and submit.
Request paperless billingStart, Stop or Transfer Water Service
| Task | Official detail that matters | What to prepare | Official link |
|---|---|---|---|
| Start service | A $30 service initiation fee will be added to the first bill. | Name on account, start date, service address, mailing address if different. | Start service |
| Rental property | If renting, provide a rental agreement. If no rental agreement is available, complete a Proof of Occupancy form. | Lease or proof of occupancy, ID details and contact information. | Rental instructions |
| Deposit | Provide TIN or SSN for credit evaluation. If you do not provide TIN/SSN, a $150 deposit is automatically required. | SSN/TIN if you choose to provide it, deposit payment if assessed. | Deposit rules |
| Same-day start | If request is received before 5 p.m. Monday–Friday, water can typically be turned on the same day. | Call early; after-hours, weekend and holiday requests turn on next business day. | Timing details |
| Stop service | Call CityLink. Service will be disconnected within 24 hours except weekends and holidays. | Forwarding address for final bill. | Stop service |
| Transfer service | Call CityLink. Most current residential and business customers can usually transfer within 24 hours. | Old address, new address, transfer date and mailing address. | Transfer service |
High Winston-Salem Water Bill: Check These First
Indoor leaks
Running toilets, flappers, faucets, water heaters and hidden plumbing leaks can create higher-than-normal water consumption.
Leaking investigation noteMeter reading investigation
The City portal allows customers to request an investigation of meter reading for higher-than-normal water consumption.
Request investigationStormwater or sewer charges
Your bill may include water/sewer, stormwater fees, or both. Review the bill type before assuming the water usage alone caused the increase.
Understanding bill note| What you notice | Likely issue | Best next step | Official link |
|---|---|---|---|
| Bill suddenly jumps | Leak, meter reading change, irrigation, increased household usage or account issue. | Inspect toilets/faucets, compare bills, then request meter investigation if still unclear. | Request investigation |
| Cannot explain the charge | Bill may include water/sewer, stormwater, fees or old balance. | View bill details online and call CityLink if the categories are unclear. | View bill |
| Portal payment issue | Confirmation failure or duplicate attempt risk. | Do not reattempt payment if no confirmation number; call CityLink. | Call 336-727-8000 |
| Sewer backup or water emergency | Emergency issue, not a normal online request. | Call CityLink. The City says do not submit an online form for this type of emergency. | Emergency contact note |
Water Emergency or Sewer Backup: Don’t Use a Normal Form
Text for non-emergency
CityLink text is listed as 855-481-LINK (5465). Use phone for emergency water/sewer issues.
CityLink contactEmail CityLink
For non-urgent questions, CityLink email is listed as citylink@cityofws.org.
Email CityLinkWhat Your Winston-Salem Utility Bill Can Include
Water
Water charges are tied to water service and usage. A leak or higher consumption can affect this part of the bill.
Sewer
Your account may include sewer charges depending on service. Review bill definitions if you are not sure what changed.
Stormwater
Your bill may include stormwater fees, water/sewer charges, or both. Use online bill view before calling.
Local Winston-Salem Tips That Actually Help
Use the drive-through to avoid parking
The City specifically notes an easy drive-through option at the Bryce A. Stuart Municipal Building so customers can avoid parking fees.
Drop box is not instant
The 24-hour drop box is useful after hours, but payments placed after 8 a.m., weekends or holidays are not processed until the next business day.
Do not flush “flushable” wipes
WSFC Utilities warns wipes, paper towels and facial tissues can cause backups. Only flush the four Ps: pee, poop, puke and toilet paper.
Start service before 5 p.m.
If you need water turned on, call CityLink before 5 p.m. Monday–Friday. After-hours, weekend and holiday requests usually move to the next business day.
Winston-Salem Water Bill Problems: What To Do Next
| Problem | Best next action | Official link |
|---|---|---|
| No confirmation number | Do not retry payment. Call CityLink at 336-727-8000. | Confirmation warning |
| Need to pay by phone | Call 336-727-8000 or 311 inside city limits with your account number and PIN ready. | Phone payment info |
| Need to start service | Call CityLink or visit 100 E. First St., Suite 121. Prepare lease/proof, service date and possible deposit. | Start service |
| Bill is unusually high | Check leaks, review bill categories, then request a meter reading investigation in the portal. | Meter investigation |
| Water emergency or sewer backup | Call CityLink immediately. Do not use the online form for emergencies. | Emergency contact |
Revenue Office Map and Visit Planning
Use this map for the Bryce A. Stuart Municipal Building. Verify hours before visiting if there is a holiday, storm event, or City service notice.
Walk-in / Revenue office
Bryce A. Stuart Municipal Building, 100 E. First St., Suite 121, Winston-Salem, NC 27101.
Listed hours
8 a.m.–5 p.m., Monday–Friday.
Drive-through and drop box
Drive-through is on the south side of the building. 24-hour drop box is at the Church St. door.
Official Winston-Salem Utility Links Used in This Guide
Winston-Salem Water Bill Payment FAQs
Where do I pay my Winston-Salem water bill online?
Use the official City of Winston-Salem Water Bill Payment Options page or the City water/stormwater bill portal at waterbills.cityofws.org.
What do I need to pay online?
You need the 7-digit account number from your bill and a 4-digit PIN. The City says the PIN is the last 4 digits of your customer number.
Does Winston-Salem charge a convenience fee for online utility payment?
The City says it does not charge a convenience fee for its listed payment options and absorbs card company and banking fees for electronic payments.
What should I do if I do not get a confirmation number?
Do not reattempt payment. The City says to contact CityLink at 336-727-8000 if you do not receive a confirmation number.
What is the Winston-Salem water bill phone number?
Call CityLink at 336-727-8000, or 311 if you are within Winston-Salem city limits. Have your account number and PIN ready.
Where can I pay in person?
Walk in or use the drive-through at Bryce A. Stuart Municipal Building, 100 E. First St., Suite 121, Winston-Salem, NC 27101. Listed hours are 8 a.m.–5 p.m., Monday–Friday.
Can I use a drop box?
Yes. The City lists a 24-hour drop box at the Church St. door of the Stuart Building. Payments after 8 a.m., weekends or holidays are processed the next business day.
How do I start water service in Winston-Salem?
Call CityLink or visit the Revenue office. The City lists a $30 service initiation fee, possible deposit rules, lease/proof requirements for renters, and same-day service timing for requests received before 5 p.m. Monday–Friday.
What can I do if my water bill is high?
Check for leaks, review water/sewer/stormwater categories, and use the City portal to request an investigation of meter reading for higher-than-normal consumption.
Does this page collect Winston-Salem water bill payments?
No. This is an informational guide. Use the official City of Winston-Salem and WSFC Utilities links for live payment, bill view, account service, emergencies and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.