Wichita Falls Department Water Bill Pay – Pay Online (2026)

Wichita Falls water bill payment options

Most people searching for “Wichita Falls water bill pay,” “Wichita Falls utility billing,” “Wichita Falls pay water bill online,” or “Wichita Falls water department phone number” need the official payment portal first. The City offers online account access, automated phone payment, Utility Collections support, and Walmart payment availability.

How to pay Wichita Falls water bill online step by step

If you are paying online for the first time, start from the official City of Wichita Falls Utility Billing and Collections page or the Self Service portal. This helps avoid third-party payment sites and keeps your payment connected to the correct City utility account.

Wichita Falls water bill portal, phone payment, office, and account help

The table below gives the practical details most customers need before choosing a payment method. On mobile, each row becomes a clean card so the information stays easy to read.

How Wichita Falls online account access helps

Online access is useful if you want to monitor your utility account instead of only making a one-time payment. The City says residents can monitor transactions, view account details and history, make payments, and download or print statements through its online utility portals.

This is helpful for homeowners, landlords, tenants, and anyone who wants a record of water, sewer, refuse, sanitation, tax, and stormwater-related charges on the utility bill.

• Use Self Service for online utility bill payment.
• Use the utility account center if you want account details and history.
• Download and print statements when you need proof of billing or payment.
• Keep your Utility Account number and Customer ID number safe because they are needed for phone payment.
• Call Utility Collections if your service status is urgent or your account information does not match your bill.
• Ask about e-statements if you want future utility statements by email.

Pay Wichita Falls water bill by phone, Walmart, or in person

If online payment is not the right option, Wichita Falls customers still have practical backup methods. Choose based on urgency. If you need same-day account help, the Utility Collections office or phone support is better than waiting on a payment location receipt.

What charges can appear on a Wichita Falls utility bill?

Your Wichita Falls utility bill may include more than just water consumption. The City’s utility rate information explains that water bills can include water, base meter, sewer, sanitation, tax, and stormwater charges.

Residential water is billed on a tiered scale, while commercial water is billed on a flat scale. The City also explains water measurement using consumption units, where 100 cubic feet equals 1 consumption unit, and 1 consumption unit equals 748 gallons.

• Review your water charge and base meter charge.
• Check sewer, sanitation, tax, and stormwater charges if your total looks higher than expected.
• Compare current usage to prior bills using account history if available.
• Call Utility Collections if a meter reading, missing meter lid, or bill amount looks incorrect.
• Use online statements if you want a clearer record of monthly charges.

Starting new service or handling service interruption

Utility Billing and Collections handles new customers, water utility turn-on and turn-off orders, meter reading, billing, missing meter lids, service line connections, collecting payments, and field inspection arrangements.

If you need to establish service, the City says customers can fill out an online application or stop by the Utility Collections office at 1300 Seventh Street to make a deposit. New accounts require identification to protect the customer.

• Call 940-761-7414 for new service, turn-on, turn-off, or billing questions.
• Bring identification if you are establishing a new account in person.
• Ask what deposit applies to your account type.
• Use the Utility Collections office at 1300 7th St. / 6th Street Entrance for in-person help.
• If your service is interrupted, call Utility Collections and confirm the account status before relying only on an online receipt.

What to do if your Wichita Falls water bill is late

If your bill is late, first check the current balance online or call Utility Collections. Then choose a payment method that gives you proof and allows the City to verify the payment if service is at risk.

• Open the official Self Service payment system and check available payment options.
• Use automated phone payment at 877-281-0607 if you cannot access the online portal.
• Call Utility Collections at 940-761-7414 if your service is interrupted or close to interruption.
• Have your Utility Account number and Customer ID number ready.
• Save the confirmation number after payment.
• Do not rely on unofficial third-party pages when the account is urgent.

Wichita Falls Utility Billing contact information

Map for Wichita Falls Utility Collections office

If you need in-person utility billing help, use the map below for the Utility Collections office at 1300 7th St. / 6th Street Entrance.

Helpful Wichita Falls utility resources

These official resources are useful if you need more than a payment link. Use them for online payment, account history, utility billing contacts, new service, water rates, Walmart payment details, or water-related department information.

Frequently asked questions