Pay Your Westland Water Bill: Login, Online Payment Portal, Phone, City Hall, Drop Box, Autopay and E-Bill Options
This guide helps City of Westland water and sewer customers use the official online payment portal, pay by phone through Point and Pay, pay in person or by drop box, set up automatic bank payment, enroll in electronic billing, request water assistance and contact the correct city department.
🔒 Official City of Westland Water Bill Pay Resources
Westland Water Bill Pay Options at a Glance
City of Westland water and sewer customers can pay online, pay by phone, pay in person at City Hall, use drop boxes, enroll in automatic electronic payment and sign up for electronic paperless water bills.
The City says the Finance Department processes water and sewer payments, and Westland serves approximately 26,000 customers with water from Great Lakes Water Authority. The official water payment portal is the safest place to view and pay your water bill online.
If your bill is confusing, the payment did not post, you need a refund request, or you want help with e-bill or autopay paperwork, contact the Water Billing Department at 734-467-3175.
| Need | Best Westland Option | Practical Detail |
|---|---|---|
| Pay online | Water Bill Payment portal | Use the official BS&A online payment page linked from the city website. |
| Pay by phone | 844-400-3556 | Point and Pay automated phone payment; city page says a 3% service fee applies. |
| Pay in person | City Hall / drop boxes | Visit City Hall during normal business hours or use city drop boxes. |
| Automatic payment | Automatic Water Bill Payment Service | Bank/credit union account withdrawal on due date after setup is active. |
| Billing help | 734-467-3175 | Water Billing contact for account and billing questions. |
How to Pay Westland Water Bill Online Step by Step
The official online method is the City of Westland Water Bill Payment portal linked from the city’s Water Billing page and Pay For page.
1
Open the official Water Billing pageStart from cityofwestland.com
Start from the City of Westland Water Billing page and use the official Water Bill Payment portal link. This helps avoid unofficial bill-pay pages.
2
Open the water bill payment portalBS&A payment portal
Open the official Water Bill Payment portal. The city Pay For page also lists Water Bill as the official payment item for water bill payments.
3
Search your account carefullyUse bill/property details
Enter the required account, property or search information exactly as shown. If the portal cannot find your bill, contact Water Billing instead of guessing.
4
Review payment details and feesConfirm before submitting
Check the service address, account, balance, payment method and any processing fee before submitting payment.
5
Save confirmationImportant for posting questions
Save the receipt or confirmation number. If your account is urgent, or the payment does not show, call Water Billing at 734-467-3175.
Pay Westland Water Bill by Phone
The City of Westland Water Billing page says customers can contact Point and Pay Automated Payment Service at 844-400-3556 to make a payment by phone.
Phone payment number
Call 844-400-3556 for the Point and Pay automated payment service.
Service fee
The city says Point and Pay charges a 3% service fee for phone payment.
Best for
Customers who cannot access the online portal and want an automated payment option.
Before calling
Keep your water bill, account details and payment method ready.
1
Call Point and PayUse 844-400-3556
Call the official phone payment number listed by the City of Westland Water Billing page.
2
Enter account/payment detailsUse your latest bill
Use your current water bill so the account number or property details are entered correctly.
3
Review the 3% service feeFee applies to this option
Before approving payment, listen carefully for the total amount including the Point and Pay service fee.
4
Write down confirmationKeep proof of payment
Save the confirmation number, payment date, amount and fee information.
Westland Automatic Water Bill Payment and Electronic Billing
The City of Westland offers automatic electronic payment and paperless electronic water bills. These options are useful if you want fewer missed due dates and less paper mail.
Automatic bank payment
Your water and sewer bill can be automatically paid from a participating bank or credit union account.
Due-date withdrawal
The bill amount is automatically withdrawn from the chosen account on the due date after setup is active.
Two-cycle setup warning
The City says it may take up to two billing cycles before automatic payments begin.
E-bill option
The City provides electronic paperless water bills as a green alternative to paper bills.
1
Complete the authorization formRequired for automatic water bill payment
Use the City’s Authorization for Automatic Water Bill Payments form and return it to the Water Billing Department.
2
Keep paying manually until activeMay take up to two billing cycles
The City says automatic payment may take up to two billing cycles to begin. Do not assume your next bill is automatically covered until confirmed.
3
Watch for your statementAt least 20 days before due date
The City says you will receive your statement at least 20 days before it is due, and the amount will be withdrawn on the due date.
4
Cancel in writing if neededAt least ten business days before due date
To stop automatic withdrawals, the City says written notice must be received at least ten business days before the due date.
Westland Water Payment Methods Compared: Online, Phone, City Hall, Drop Box, Autopay and E-Bill
Choose the payment method based on urgency, convenience and fees. The official online portal is usually the cleanest way to view and pay a bill, while phone payment has a listed service fee.
| Payment Method | Best For | Practical Tip |
|---|---|---|
| Online portal | Secure online water bill payment. | Use the official BS&A Water Bill Payment portal from the city website. |
| Phone payment | Automated payment by phone. | Call 844-400-3556 and review the 3% service fee. |
| City Hall | In-person payment during normal business hours. | Bring your bill and payment method. |
| Drop boxes | Non-counter payment drop-off. | Use an envelope and include account number or payment stub. |
| Automatic payment | Recurring bank/credit union payment. | Allow up to two billing cycles for setup to begin. |
| E-bill | Paperless water bills. | Check spam filters and remember payment responsibility remains yours. |
Westland Water Bill Assistance, WRAP Program, Refund Request and Billing Support
If you are struggling to pay or believe you overpaid, use official City of Westland resources instead of waiting until the account becomes more difficult to fix.
WRAP assistance
The City partners with Great Lakes Water Authority and Wayne Metropolitan Community Action Agency for water bill payment assistance.
Water Billing support
Call 734-467-3175 for account-specific water billing questions.
Refund request
The City has a Water Bill Refund Request form for overpayment review.
Assistance Programs
The City links to broader assistance programs for residents who need help.
1
Apply early if you need helpDo not wait until the bill is urgent
Westland’s Water Residential Assistance Program page says the City partners with GLWA and Wayne Metro to help low-income residents apply for water bill payment assistance.
2
Call Wayne Metro / WRAP if neededAssistance program route
The WRAP flyer linked by the City references Wayne Metropolitan Community Action Agency for enrollment and program information. Use official City and Wayne Metro pages for current eligibility.
3
Request refund for overpaymentUse the official form
If you overpaid a water bill, use the City’s Water Bill Refund Request form. The form says reimbursements may take 30 to 90 days after review.
Westland Water and Sewer Division Contacts, Water Main Breaks and Emergency Help
Some issues are not billing issues. Use the Water and Sewer Division for water service, water quality, service requests and emergency-related water concerns.
| Issue | Official Contact / Resource | Use It For |
|---|---|---|
| Water Billing | 734-467-3175 | Water bill payment, e-bill, autopay and billing questions. |
| Water and Sewer Division | 734-728-1770 | Water service, water/sewer operations and public service questions. |
| Water emergency | 734-722-9600 | Emergency water/sewer issues listed by the Water and Sewer Division. |
| Public Service address | 36300 Warren Road, Westland, MI 48185 | City public service / water-sewer office location. |
| Water quality reports | Water and Sewer Division | Consumer Confidence Reports and water system information. |
Real Westland Water Bill Pay Tips That Save Time, Avoid Fees and Prevent Posting Problems
These practical tips help avoid wrong payment pages, phone fee surprises, autopay setup mistakes, e-bill missed notices and slow assistance requests.
Start from the City page
Use the official Westland Water Billing page and portal link instead of searching random bill-payment pages.
Watch the phone fee
The City lists a 3% service fee for Point and Pay phone payment, so review the full total before paying.
Autopay is not instant
It may take up to two billing cycles before automatic payments begin, so continue checking your bill.
E-bill still needs attention
The City says it remains your responsibility to pay by the due date. Check spam filters for city emails.
Call before the due date
If you have questions, the City advises contacting them at least ten days before the due date for autopay-related questions.
Ask for help early
WRAP and other assistance options are easier to use before the account becomes more urgent.
City of Westland Water Billing Office Location and Map
City of Westland Water Billing and City Hall resources list 36300 Warren Road, Westland, MI 48185. Use this map for in-person payment, drop-box orientation and city office location planning.
City of Westland Water Billing Map Search
Use this map for orientation only. For actual payment, account status, drop-box rules, fees and assistance, follow official City of Westland pages.
| Office Detail | Official Information | Use It For |
|---|---|---|
| Water Billing address | 36300 Warren Road, Westland, MI 48185 | Water billing forms, mail/drop-off and city office orientation. |
| Water Billing phone | 734-467-3175 | Bill payment, account questions, e-bill, autopay and refund questions. |
| Finance phone | 734-467-3169 | Finance Department help where water billing routes you there. |
| Water/Sewer Division phone | 734-728-1770 | Water service and public service operations questions. |
| Emergency phone | 734-722-9600 | Water/sewer emergency issues listed by the city. |
| Hours | Monday–Friday, 9 a.m. to 5 p.m. | Normal City office and Water Billing support hours shown on city pages. |
Westland Water Bill Pay FAQs
These answers cover City of Westland water bill online payment, login/payment portal, phone payment, automatic payment, e-bills, drop boxes, assistance and customer support.
QWhere can I pay my Westland water bill online?
You can pay through the official Water Bill Payment portal linked from the City of Westland Water Billing page.
QWhat is the Westland water bill phone payment number?
The City says to contact Point and Pay Automated Payment Service at 844-400-3556 to make a water bill payment by phone.
QDoes Westland charge a fee for phone water bill payment?
Yes. The City of Westland Water Billing page says Point and Pay charges a 3% service fee for phone payment.
QCan I pay my Westland water bill in person?
Yes. The City says customers can visit City Hall during normal business hours or drop payment off at one of the City drop boxes.
QCan I set up automatic payment for Westland water bill?
Yes. Westland offers automatic water and sewer bill payment from participating bank or credit union accounts. Submit the official authorization form to Water Billing.
QHow long does Westland automatic water bill payment take to start?
The City says automatic payment may take up to two billing cycles before it begins. Continue paying manually until setup is active.
QCan I get my Westland water bill by email?
Yes. The City offers electronic paperless water bills. You can sign up using the official e-bill form or mail/email the completed form to Water Billing.
QWhat is the Westland Water Billing phone number?
The Water Billing contact listed by the City is 734-467-3175.
QDoes Westland offer water bill assistance?
Yes. Westland participates in the Water Residential Assistance Program with Great Lakes Water Authority and Wayne Metropolitan Community Action Agency for eligible low-income residents.
QIs WaterBillsPay.org the official City of Westland payment portal?
No. WaterBillsPay.org is an independent informational guide. Always use the City of Westland official website and official payment portal for actual payments, fees, account status and assistance decisions.
Official and Trusted Resources Used for This Westland Water Bill Guide
These resources were checked while preparing this guide. For actual payment, account status, fees, assistance, e-bill, autopay and emergency instructions, always follow City of Westland official pages.
| Resource | Official Link | Use It For |
|---|---|---|
| City of Westland Water Billing | Official Water Billing page | Payment options, phone payment, online portal, in-person/drop-box payment, e-bills and automatic payment instructions. |
| Water Bill Payment Portal | Official water bill payment portal | Secure online Westland water bill payment. |
| City Pay For Page | Pay For page | Official city online payment links for taxes, water bills, permits, inspections and invoices. |
| Water and Sewer Division | Water and Sewer Division | Water service, water quality reports, water main breaks, Public Service and emergency contacts. |
| Water Residential Assistance Program | WRAP assistance page | Water bill payment assistance through GLWA and Wayne Metropolitan Community Action Agency. |
| Water Bill Refund Request | Refund request form | Request review of water bill overpayment refunds. |
| Google Map Search | City of Westland map search | General City Hall / Water Billing office location orientation only; confirm payment and account rules with the City. |