Waxahachie Utility Bill Pay & Service Help
Need to pay a City of Waxahachie water bill, avoid the card fee, start or disconnect service, understand a disconnect date, call after-hours, check rates, use EyeOnWater, or handle a high bill? This guide gives the official route first, then the local details customers usually need before paying, calling, mailing, dropping off a check, or requesting service.
Start Here: Pick the Right Waxahachie Utility Action
Use Quick Pay if you only need to pay and have the utility account number.
Quick Pay / portalUse e-check online, bank draft, check by mail/drop box, or cash/check in person.
Fee rulesSubmit proof of purchase or lease, IDs, application and deposit before 3 p.m. for same-day processing.
Start service stepsCall the after-hours / weekend number for urgent water or service issues.
Call 469-309-4400City of Waxahachie Utility Billing Quick Facts
| Need | Official detail | Best action |
|---|---|---|
| Online payment | Municipal Online Payments portal for Utility Billing. | Use Quick Pay or sign in/register. |
| Pay by phone | Automated phone payment line: 888-291-1859. | Follow voice prompts; same card fee applies if paying by card. |
| Pay by text | Call 888-291-1859 and select Pay via Text sign-up option. | After enrollment, reply “pay” when a balance text arrives. |
| Billing office | 412 S Rogers Street, Suite 110, Waxahachie, TX 75165. | Open Monday–Friday, 8 a.m.–5 p.m. |
| Mail payment | P.O. Box 39, Waxahachie, TX 75168. | Mail early; include the bill coupon or account/service address. |
| After-hours / weekends | 469-309-4400, listed as police non-emergency after-hours number. | Use for urgent after-hours, holiday or weekend utility issue. |
Waxahachie Water Bill Payment Options
Use the payment route that matches your situation. Online and phone are fastest. Bank draft is best for recurring no-fee payment. Mail and drop box are not good for last-minute cutoff risk.
Quick Pay online
Use Quick Pay when you have the account number and only need to pay. No login is necessary.
Open Utility Billing portalSign in / register
Create an account to view details, manage single and multi-accounts, use multi-bill pay and e-Billing.
Phone payment
Call 888-291-1859. The automated system guides the payment process by voice prompts.
Call 888-291-1859Pay via text
Sign up through the phone payment line. The system sends a balance text, and you reply “pay” to complete payment.
Bank draft
Provide a voided check and Bank Draft Authorization Form. Payment drafts on the due date and has no processing fee.
Drop box
24-hour option for checks and money orders only, behind the Utility Billing Department at 412 S Rogers.
Online Portal: What To Know Before Paying
Use the portal when…
- You want Quick Pay with account number.
- You want to sign in or register.
- You need multi-account or multi-bill pay.
- You want e-Billing.
- You need to connect service online.
- You want a receipt/confirmation from the official system.
Portal warnings that matter
- American Express is no longer accepted effective November 1, 2025.
- There is a card processing fee for all card payment types.
- Do not use Apple Pay or Google Pay.
- Making a manual payment does not cancel a scheduled payment.
- AutoPay or scheduled future payments do not stop late fees or cutoff fees if the bill is not paid by due/cutoff date.
- Check card expiration to avoid late fees.
Processing Fees and No-Fee Payment Routes
| Payment method | Fee / rule | Best use |
|---|---|---|
| Online card payment | Minimum $2.50 or 3.95% card processing fee per transaction. | Fast payment when fee is acceptable. |
| Phone card payment | Minimum $2.50 or 3.95% card processing fee per transaction. | Automated payment if you prefer phone prompts. |
| Pay via text | Minimum $2.50 or 3.95% card processing fee per transaction. | Recurring text reminder workflow. |
| Electronic check online | Official pay page says online payment can be made by electronic check. | Good fee-avoidance option compared with card. |
| Bank draft | No processing fee; drafts on due date. | Best recurring no-fee route if your bank account stays stable. |
| Mail check | No processing fee. | Use only if mailed early enough to avoid late posting. |
| In-person cash or check | No processing fee for cash or check. | Best for near-due-date customers who want staff confirmation. |
| Drop box | Checks and money orders only. Payments after 8:30 a.m. post next business day. | Good after-hours non-urgent option; not for cash or cutoff emergencies. |
If Your Water Is Disconnected or Scheduled for Cutoff
Pay the full past-due balance and fees
Partial payment, future scheduling, or AutoPay setup may not protect you from late fees or cutoff fees.
Call Utility Billing
Call 469-309-4170 during business hours after payment so restoration can be confirmed.
After hours, weekends or holidays
Call 469-309-4400, listed by the portal for after-hours, holidays and weekends.
Save your proof
Keep receipt number, payment amount, payment time, account number, service address and representative notes.
Waxahachie Utility Phone Numbers and Email
| Need | Official contact | Use for | Do not use for |
|---|---|---|---|
| Utility Billing | 469-309-4170 ub@waxahachie.com | Bill payment, account questions, cutoff, start/disconnect, deposit, online account, fee questions. | Water treatment plant operations question. |
| Phone payment | 888-291-1859 | Automated pay by phone and Pay via Text enrollment. | Same-day restoration confirmation after cutoff. |
| Utilities Department | 469-309-4320 | Water/wastewater infrastructure, water quality report, Utilities questions, sewer service line assistance. | Municipal court payment. |
| Utilities emergency | 469-309-4400 | After-hours, weekends and holidays; also listed as Utilities emergency phone. | Routine card fee or e-Billing question. |
| City main number | 469-309-4000 | General City of Waxahachie contact routing. | Urgent disconnection restoration if Utility Billing is available. |
Start or Disconnect Waxahachie Water Service
Waxahachie Utility Billing handles water, wastewater, solid waste and recycling collection service setup. Same-day service depends on timing and required items.
| Task | Official rule | What to do |
|---|---|---|
| New account fee | Each new account is assessed a $21 new account fee. | Expect this separate from deposit and normal monthly charges. |
| Same-day service | Available when all items are received by 3:00 p.m.; after 3 p.m. processes next business day. | Call 469-309-4170 before 3 p.m. if same-day service is needed. |
| Start service in person | Bring proof of purchase or lease agreement, driver’s license for everyone listed, application and deposit. | Visit 412 S Rogers Street, Suite 110. |
| Start service online | Create/login to the municipal portal, fill out application, upload required documents and pay deposit. | You may owe a higher deposit and any past-due balances. |
| Disconnect service | A disconnect form/request is required. If Utility Billing does not receive it, you remain responsible for service. | Submit disconnect request in your online account or fill out the form in person. |
Understanding Your Waxahachie Water Bill
Account details
Your account number identifies the account and is needed to create online and EyeOnWater accounts. The bill also shows account name and service address.
Dates that matter
Bill date is when the bill is mailed, due date avoids penalty, and disconnect date is the date to pay by to avoid disconnection.
Usage details
Meter number, read dates, previous reading, current reading and consumption show how much water usage you are being billed for.
Residential Water and Wastewater Rates Shown by the City
Use these as a scan-first reference from the City’s Utility Billing page. Final bill totals can also include garbage, penalties, cutoff fees, deposits, account setup fees, solid waste/recycling or other account-specific items.
| Rate item | Official listed amount | What it means |
|---|---|---|
| Residential water: 0–1,500 gallons | $22.39 flat rate. | Minimum residential water line before additional usage tiers. |
| Water: 1,501–10,000 gallons | $5.90 per 1,000 gallons. | Normal usage above the base range. |
| Water: 10,001–20,000 gallons | $6.84 per 1,000 gallons. | Outdoor use or larger household usage starts costing more per thousand gallons. |
| Water: 20,001–30,000 gallons | $7.74 per 1,000 gallons. | Irrigation, pool fill or leak usage can enter this tier. |
| Water: 30,001–40,000 gallons | $8.58 per 1,000 gallons. | High usage should trigger a leak and irrigation review. |
| Water: 40,001+ gallons | $9.72 per 1,000 gallons. | Very high usage tier; check toilets, sprinkler system and underground lines. |
| Wastewater: first 1,500 gallons | $29.67 flat rate. | Applies to apartments, mobile home, single-family and duplex per dwelling unit. |
| Wastewater: over 1,500 to 11,000 gallons | $5.23 per 1,000 gallons. | Additional wastewater charge above the flat amount. |
| Wastewater maximum billing per dwelling | $79.37 for all over 11,000 gallons. | Useful when water use is high but wastewater cap applies. |
High Waxahachie Water Bill Checklist
Check the bill lines first
- Did consumption increase compared with last month?
- Did usage cross a higher water tier?
- Is the charge water, wastewater, garbage, penalty or fee?
- Is the due date or disconnect date already passed?
- Was a scheduled payment not cancelled after manual payment?
- Did a card expire and cause AutoPay failure?
Check property causes
- Running toilet, flapper leak or refill sound.
- Sprinkler timer, irrigation leak or stuck zone.
- Outdoor spigot, hose, pool fill or pressure washing.
- Leak between meter and house.
- Water heater, water softener, humidifier or appliance leak.
- More people at home or unusual seasonal outdoor use.
Before calling 469-309-4170, have this ready
- Account number and service address.
- Bill date, due date and disconnect date.
- Meter number, read dates, previous reading and current reading.
- Consumption from current and prior bills.
- Any repair receipt, plumber note, irrigation repair or toilet-part receipt.
- Receipt number if you already paid.
Sewer Service Line Assistance Program
This is not a general bill discount. It is for eligible property-owner sewer service line repair/replacement or prohibited-connection correction.
Qualifying repairs
Repair or replacement of the property owner’s sewer service line connecting a private residence to the City sanitary sewer system, or correcting prohibited connections.
Reimbursement
The City will reimburse the property owner up to $1,000 toward repair cost after approval, completion, inspection and receipts.
Important limits
Landscaping and driveway/concrete repairs do not qualify. A licensed plumber must be selected and registered with the City.
Submit application
Property owner completes the application and lists a licensed plumber registered with the City.
Provide quote / scope
Submit documentation showing required repairs, limits and details of the proposed work.
Wait for eligibility review
Utilities Department staff determine eligibility within 10 business days.
Complete repairs after approval
Approved repairs must be completed within 30 days. Required permits and inspections are needed, and permit fees are waived under the program.
Water Quality, Utilities and Service Line Resources
Utilities Department role
Waxahachie Utilities delivers drinking water through water treatment plants and distribution system, and provides wastewater collection, treatment and regulated discharge.
Water quality report
The City posts a 2025 Water Quality Report. A physical copy can be requested by visiting 408 S Rogers St, emailing Utilities, or calling 469-309-4320.
Water Quality ReportService line inventory
Use the City’s Water Service Line Inventory resource for service-line information and lead/copper-related transparency.
Service line inventoryFats, oils and grease
FOG information helps prevent sewer backups. Grease and oils should not be poured down drains.
FOG informationBackflow
Backflow prevention and cross-connection resources are available through Utilities programs.
Backflow resourcesConservation
Drought contingency and conservation resources help customers manage outdoor watering and Texas water-use restrictions.
Water conservationWaxahachie Utility Billing Office Map and Visit Checklist
Use this map for Utility Billing at 412 S Rogers Street, Suite 110. For after-hours emergencies, call instead of visiting.
Utility Billing office
Charles Beatty Municipal Services Building Retail Building, 412 S Rogers Street, Suite 110, Waxahachie, TX 75165.
Office hours
Monday through Friday, 8 a.m.–5 p.m.
Bring with you
Bill, account number, service address, ID, proof of purchase/lease for new service, deposit, payment receipt and disconnect/cutoff notice if relevant.
Local Waxahachie Utility Tips That Save Time
Do not use Apple Pay, Google Pay or Amex
The payment portal specifically says Apple Pay is not accepted and American Express is no longer accepted effective November 1, 2025.
Manual payment does not cancel scheduled payment
If you pay early or pay a past-due balance manually, cancel any scheduled payment yourself to avoid duplicate payment.
Drop box timing matters
Payments left after 8:30 a.m. post the next business day. Do not use the drop box for same-day cutoff prevention unless the office confirms.
Same-day service depends on 3 p.m.
For start service, all required items must be received by 3 p.m. Anything after that processes next business day.
EyeOnWater needs your account number
Your utility bill account number is needed to create both the online billing account and EyeOnWater account.
Check the disconnect date separately
Your bill has a due date to avoid penalty and a disconnect date to avoid service disconnection. They are not the same thing.
Official Waxahachie Utility Links Used in This Guide
Waxahachie Water Department FAQs
How do I pay my City of Waxahachie water bill online?
Use the official Waxahachie Utility Billing portal through Municipal Online Payments. You can use Quick Pay with your account number or sign in/register for account features.
What is the Waxahachie Utility Billing phone number?
Call 469-309-4170 for Utility Billing questions, account help, start/disconnect service, payment issues, deposits and cutoff questions.
What is the phone number to pay a Waxahachie utility bill?
Call the automated phone payment system at 888-291-1859. The same number can be used to sign up for Pay via Text.
Is there a card processing fee?
Yes. The City lists a minimum $2.50 or 3.95% card processing fee per transaction when using a card. Bank draft, mail check, in-person cash/check and drop-box check/money order are listed as no processing fee routes.
Does Waxahachie accept American Express, Apple Pay or Google Pay?
The portal says American Express is no longer accepted effective November 1, 2025, and says not to use Apple Pay or Google Pay.
Where is the Waxahachie Utility Billing office?
The Utility Billing office is at 412 S Rogers Street, Suite 110, Waxahachie, TX 75165. Hours are Monday through Friday, 8 a.m. to 5 p.m.
Where do I mail my Waxahachie water bill payment?
Mail check payments to P.O. Box 39, Waxahachie, TX 75168. Mail early to avoid late fees.
Where is the drop box?
The drop box is at 412 S Rogers, Waxahachie, TX 75165, in the parking lot behind the Utility Billing Department. It is for checks and money orders only. Payments left after 8:30 a.m. post the next business day.
How do I start water service in Waxahachie?
You can start service in person or online. Be ready to provide proof of purchase or lease agreement, driver’s licenses for those listed, application and deposit. A $21 new account fee applies.
Can I get same-day water service?
Waxahachie offers same-day service when all required items are received by 3:00 p.m.. Anything received after 3:00 p.m. is processed the next business day. Call 469-309-4170 if same-day service is needed.
What should I do if I am scheduled for disconnection or already disconnected?
Pay the full past-due balance and all fees, then contact Utility Billing at 469-309-4170 to ensure services are restored the same day. After hours, weekends and holidays, call 469-309-4400.
What are the residential water rates?
The City lists residential water at $22.39 flat for 0–1,500 gallons, then tiered per-1,000-gallon rates: $5.90 for 1,501–10,000, $6.84 for 10,001–20,000, $7.74 for 20,001–30,000, $8.58 for 30,001–40,000 and $9.72 for 40,001+ gallons.
Where can I find the water quality report?
Use the City’s Water Quality Report page. A physical copy can also be requested by visiting the Utilities Department at 408 S Rogers St, emailing Utilities, or calling 469-309-4320.
Is this page the official City of Waxahachie website?
No. This is an independent informational guide. Always use official WaxahachieTX.gov and the official Municipal Online Payments portal for live payments, balances, fees, cutoff status, rates and account-specific decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.