How to Pay Revenue Bureau Water Bill Online, by Phone, Mail or In Person
This guide explains how Philadelphia customers can pay Water Revenue Bureau water and sewer bills through MyPhillyWaterBill, eCheck, AutoPay, card payment, phone payment, mail, cash or in-person service, while avoiding fake payment websites and unnecessary fees.
🔒 Official Philadelphia Water Revenue Bureau Payment Resources
Water Revenue Bureau Bill Payment Basics: MyPhillyWaterBill, eCheck, AutoPay, Card, Mail and Cash
The Philadelphia Water Revenue Bureau handles billing and collection for water and sewer charges. Most customers should start from the official phila.gov water bill page or MyPhillyWaterBill, not from search ads or third-party payment pages.
The official payment system lets you view and pay bills, sign up for paperless billing, set up AutoPay, make eCheck payments and pay by credit or debit card. For card payments, you may need the 9-digit Water Access Code from your bill and the service address ZIP code.
The City also warns about fake websites that mimic the official payment site. The City says it does not have a water bill payment site that ends in “.org” or “.com,” so be careful before entering card, bank or account details.
| Need | Best Official Place | What To Do |
|---|---|---|
| Pay online | MyPhillyWaterBill | Sign in, register, use eCheck, AutoPay or card payment. |
| Free online payment | eCheck / automatic bank payment | Use checking or savings account to avoid card processing fees. |
| Pay by phone | 215-685-6300 or 877-309-3709 | Use 215-685-6300 for eCheck and help; use 877-309-3709 for card phone payment. |
| Mail payment | Water Revenue Bureau, P.O. Box 41496 | Mail check or money order with return portion of the bill. |
| Payment help | Water bill assistance / payment plan | Apply early if you cannot pay in full and on time. |
How to Pay Revenue Bureau Water Bill Online Through MyPhillyWaterBill
MyPhillyWaterBill is the official online payment site linked by the City of Philadelphia. It supports account sign-in, paperless billing, AutoPay, eCheck and card payment options.
1
Open the official MyPhillyWaterBill portal
Do not start from a random payment website
Open MyPhillyWaterBill from the official phila.gov water bill page. If you already have an account, sign in. If not, register using the information shown on your current water bill.
2
Use eCheck if you want a free online payment
Bank account and routing number required
The City lists eCheck as free. You will need bank account and routing number information, similar to writing a check electronically.
3
Use the 9-digit Water Access Code for card payment
Also keep service ZIP code ready
For credit or debit card payment, the MyPhillyWaterBill page says you need the 9-digit Water Access Code from your water bill and the service address ZIP code. Card processing fees apply.
4
Set up AutoPay only after checking the current bill
Useful for avoiding missed payments
You can set up recurring automatic monthly payments after creating a MyPhillyWaterBill account. Check your current balance, due date and account details before turning on AutoPay.
5
Save payment confirmation
Important for late fees, shutoff notices or disputes
Save the confirmation number, payment date, payment amount, Water Access Code or account reference, and screenshot. If payment does not post as expected, call WRB with those details.
All Ways to Pay a Water Revenue Bureau Bill: Online, Phone, Mail, Cash and In Person
The Water Revenue Bureau gives customers several ways to pay. The right method depends on whether you want the lowest fee, fastest posting, cash payment, phone payment or a mailed check record.
Lowest-fee option
Use eCheck or automatic bank payment because the City lists both as free.
Fast phone option
Call 215-685-6300 for eCheck or 877-309-3709 for debit/credit card phone payment.
Cash option
Cash is listed at the Municipal Services Building, not at every payment center.
| Payment Method | Official Detail | Practical Tip |
|---|---|---|
| MyPhillyWaterBill | Online account for bill viewing and payment. | Best for paperless billing, AutoPay and account history. |
| eCheck | Free online and by phone. | Keep bank account and routing number ready. |
| Debit / credit card | Available online and by phone; processing fee applies. | Use Water Access Code and ZIP code; review fee first. |
| Check or money order to Water Revenue Bureau, P.O. Box 41496. | Mail early and include return portion of your bill. | |
| In person | Municipal Services Building and other authorized centers. | Check whether the location accepts cash before visiting. |
| AutoPay | Set up recurring payments after creating MyPhillyWaterBill account. | Good for avoiding missed monthly payments. |
Water Revenue Bureau Payment Fees, Card Charges, Returned Checks and Late Payment Rules
Before paying, understand which methods are free and which methods cost extra. This matters because a fee-saving payment method used every month can save money over the full year.
| Fee / Charge | Official Detail | Practical Tip |
|---|---|---|
| Automatic bank payment | Listed as free. | Best for recurring no-fee payment. |
| eCheck | Listed as free. | Good one-time option if you have bank details ready. |
| Residential debit/credit card | City lists $2.95 processing fee. | Use only when convenience is worth the fee. |
| Commercial debit/credit card | City lists $15.95 processing fee. | Businesses should compare eCheck before paying by card. |
| Returned check | City lists $20 returned check fee. | Confirm bank balance before paying by check/eCheck. |
| Late fee | City lists 5% added if not paid on time, plus monthly additional charge on unpaid water charges. | Set reminders or AutoPay to avoid late penalties. |
Real Water Revenue Bureau Bill Pay Tips That Save Fees, Time and Shutoff Stress
These practical checks help Philadelphia water customers avoid scam sites, wrong payment allocation, card fees, missed assistance options and late-payment problems.
Use phila.gov before entering payment details
The City warns about fake payment sites. Start from phila.gov or official MyPhillyWaterBill.
Choose eCheck to avoid card fees
eCheck and automatic bank payments are listed as free, while card payments have processing fees.
Use MyPhillyWaterBill for better allocation
The City says MyPhillyWaterBill lets you manually allocate payment amounts across eligible categories.
Keep Water Access Code ready
For card payment, you need the 9-digit Water Access Code and service address ZIP code.
Ask for help before shutoff pressure
Payment agreements and assistance are easier to handle before the account becomes urgent.
Get old bills from the right place
MyPhillyWaterBill shows recent bills; older bill copies should be requested from WRB or in person.
Need Help Paying a Water Revenue Bureau Bill? Assistance, Payment Agreements and Senior Discounts
If you cannot afford to pay your Philadelphia water bill in full and on time, the City lists water bill payment agreements and customer assistance options. The Water Revenue Bureau also handles bill disputes and appeals when customers think there is an error.
Payment agreements
WRB offers payment agreements for qualifying customers. Some agreements may be based on income and require on-time installment payments.
Customer assistance
Water bill assistance may be available based on income, age or a special situation making it hard to pay.
1
Call WRB before the account becomes urgent
Earlier contact gives more options
Call 215-685-6300 and explain your current balance, payment ability, household situation and whether you received a shutoff notice or delinquent bill.
2
Check income-based assistance
Prepare documents before applying
For assistance applications, keep proof of residency, income information, current bill, water account details and any hardship documents ready. Incomplete applications are a common reason assistance gets delayed.
3
Ask about senior citizen discount if eligible
Age and income rules apply
The City offers a senior citizen water bill discount for people who meet age and income requirements. Check the official senior discount page before assuming you do not qualify.
Water Revenue Bureau Phone Number, Email, Mailing Address and In-Person Payment Centers
Use these official contact details for water billing questions, payment help, older bill copies, assistance, payment agreements and in-person payment options.
Water Revenue Bureau
Phone: 215-685-6300
Email: wrbhelpdesk@phila.gov
Mail: Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496
Billing phone hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
In-Person Payment Centers
Center City: Municipal Services Building, 1401 JFK Blvd., Concourse Level
Northeast: 7522 Castor Ave. No cash payments listed at this location.
North Philadelphia: 2761 N 22nd St. No cash payments listed at this location.
Municipal Services Building – Center City Payment Center
1401 JFK Blvd., Concourse Level, Philadelphia, PA 19102
Hours listed by the City: Monday through Friday, 8:30 a.m. to 5 p.m. Confirm holiday closures before visiting.
Water Bill Error, High Bill or Old Bill Copy? What to Check Before Contacting WRB
If you think your water bill is wrong, high, duplicated or missing a payment, gather facts before contacting the Water Revenue Bureau. Specific details make the review easier.
| Issue | What It May Mean | Action Step |
|---|---|---|
| Payment missing | Payment may not have posted or may have been allocated to older debt. | Use confirmation number, payment date and amount when calling. |
| High usage | Possible leak, meter issue, repair charge or billing correction. | Compare recent bills and check plumbing before filing dispute. |
| Old bill copy needed | MyPhillyWaterBill provides recent bills; older copies require WRB contact. | Call 215-685-6300 or request in person. |
| Shutoff notice | Past-due balance or account risk. | Call immediately about payment, assistance or protection options. |
| Bill dispute | You believe there is an error or wrong charge. | Use official dispute/appeal process through WRB. |
Water Revenue Bureau Pay Bill FAQs
These answers cover common Philadelphia Water Revenue Bureau bill payment, MyPhillyWaterBill, phone payment, mail, cash, fees, assistance and scam-safety questions.
Where can I pay my Water Revenue Bureau bill online?▾
Use the official City of Philadelphia water bill page or the official MyPhillyWaterBill payment portal linked from phila.gov.
What is the Water Revenue Bureau phone number?▾
For water billing questions, call 215-685-6300. Phone hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m.
Can I pay a Philadelphia water bill by phone?▾
Yes. Call 215-685-6300 to pay with eCheck. For the interactive debit/credit card payment phone system, call 877-309-3709.
Is eCheck free for Water Revenue Bureau payment?▾
Yes. The City lists eCheck payment as free for online and telephone payment. Automatic bank payments are also listed as free.
What is the Water Revenue Bureau mailing address?▾
Mail check or money order payments to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
Can I pay a Philadelphia water bill with cash?▾
Cash is listed at the Municipal Services Building, 1401 JFK Blvd., Concourse Level. Other payment centers may not accept cash, so check before visiting.
What card fees apply for Philadelphia water bill payment?▾
The City lists processing fees for debit and credit card payments. Residential card payments and commercial card payments have different listed fees, so review the official payment page before paying.
Can I get help if I cannot pay my water bill?▾
Yes. The City lists water bill payment agreements and water bill customer assistance programs for qualifying customers.
How do I know a Philadelphia water bill payment site is fake?▾
The City warns it does not have a water bill payment site ending in “.org” or “.com.” Use phila.gov or official MyPhillyWaterBill only.
Is WaterBillsPay.org the official Water Revenue Bureau website?▾
No. WaterBillsPay.org is an independent informational guide. Use official phila.gov and MyPhillyWaterBill links for payments, account changes, disputes and assistance.
Official Philadelphia Links Used for This Guide
Use these official resources for final payment, fee, assistance, payment agreement, dispute and shutoff decisions.
| Resource | Official Link | Use It For |
|---|---|---|
| MyPhillyWaterBill | Official Payment Portal | View and pay bills, AutoPay, paperless billing, eCheck and card payment. |
| Pay a Water Bill | phila.gov Pay a Water Bill | Official payment methods, fees, mail address, phone payment and payment centers. |
| Water Revenue Bureau | Water Revenue | Billing and collection services for water and sewer charges. |
| Payment Plan | Set Up a Payment Plan | Payment agreements for customers who cannot pay in full on time. |
| Customer Assistance | Water Bill Customer Assistance | Income-based assistance and hardship support. |
| Billing Help | 215-685-6300 | WRB billing questions, older bills, payment agreements, assistance and eCheck phone payment. |