Urbandale Bill Pay – Online Water Payment Portal (2026)
Need to pay your Urbandale water bill without using a third-party site? Urbandale Water Utility customers can pay online through the official bill payment system, call the phone payment line, sign up for free Direct Pay, mail a check, pay in the office, use the drive-up night depository, or pay at the Hy-Vee customer service desk on Douglas Avenue.
This guide explains the official Urbandale Water Utility payment options, how the online portal works, how Direct Pay autopay is different from Paymentus recurring payments, what phone number to call, where to pay in person, and what to do if your bill is close to due.
Quick answer: Pay your Urbandale water bill online through Urbandale Water Utility’s official payment options page, call 888-598-9833 for telephone payment, call customer service at 515-278-3940, sign up for free Direct Pay, mail or bring payment to 3720 86th Street, Urbandale, IA 50322-4058, or use the drive-up night depository on the south side of the Utility parking lot.
Urbandale water bill payment options
Most people searching for “Urbandale bill pay,” “Urbandale water bill online payment,” “Urbandale Water Utility autopay,” or “Urbandale Water phone payment” need the official payment route first. The Utility provides several options, so the best method depends on whether you want speed, free autopay, online account tools, or in-person help.
1) Pay online
Urbandale Water Utility partners with Paymentus for online account access, e-statements, credit card payments, scheduled payments, saved payment methods, and online recurring payments.
Best for: online access, future-dated payments, saved payment methods, e-statements, and card payments.
2) Pay by phone
Use the telephone payment option to pay by check, credit card, or debit card.
Phone payment: 888-598-9833
3) Direct Pay autopay
Direct Pay automatically deducts your monthly statement from your checking or savings account and is offered directly through Urbandale Water Utility at no cost.
Best for: avoiding manual payments and avoiding Paymentus recurring-payment convenience fees.
4) Pay in person, mail, Hy-Vee, or night depository
Urbandale Water accepts office payments by cash, check, money order, credit card, or debit card. Customers may also mail checks, use bank bill pay, pay at Hy-Vee, or use the night depository.
Office: 3720 86th Street, Urbandale, IA 50322-4058.
How to pay Urbandale water bill online step by step
If you are paying online for the first time, start from Urbandale Water Utility’s official Payment Options page. This keeps you away from third-party bill payment pages and helps ensure the payment connects to the correct water account.
Open the official payment options page
Go to Urbandale Water Utility’s official payment page here: urbandalewater.org/customer-services/payment-option.
Choose online bill payment
Select the online bill payment system provided through Paymentus. This gives access to online account tools and online payment options.
Keep your 10-digit account number ready
Urbandale Water says customers need their 10-digit account number to register for online access. Check your monthly statement before starting.
Select your payment method
Paymentus supports online account access and credit card payments. It also offers features like future-dated payments, saved payment methods, e-statements, and recurring card autopay.
Review convenience fees before submitting
Recurring payments set up through the online Paymentus bill payment system may have an additional convenience fee. Use Direct Pay through Urbandale Water Utility if you want the free automatic-payment option.
Save your confirmation
After paying, save the confirmation number or receipt. Keep it until your payment appears correctly on your Urbandale Water Utility account.
Important autopay warning: Urbandale Water offers two recurring-payment paths. Direct Pay through the Utility is free. Recurring payments through the online Paymentus system may carry a convenience fee, so compare both before enrolling.
Urbandale Water payment details, Direct Pay, phone number, and office options
The table below gives the practical details most customers need before choosing a payment method. On mobile, each row becomes a clean card so the information stays easy to read.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online bill payment | Paymentus online bill payment system | Use the official Urbandale Water Payment Options page to access online payment. |
| Online registration | 10-digit account number required | Find your account number on your monthly water statement before registering. |
| Telephone payment | 888-598-9833 | Call this number to pay by check, credit card, or debit card over the phone. |
| Direct Pay | Free automatic payment through Urbandale Water Utility | Use this if you want no-cost autopay from checking or savings. |
| Direct Pay draft date | 15th of each month, or following business day if weekend/holiday | Keep funds available by the 15th after enrollment becomes active. |
| Direct Pay cutoff for setup | Forms received after the 10th are effective the following month | Keep paying normally until Direct Pay begins. |
| Office payment | Cash, check, money order, credit card, debit card accepted in office | Visit during office hours and bring your bill/account details. |
| Emergency / after-hours | 515-971-1102 | Use this number for emergency or after-hours water issues, not routine billing. |
How Urbandale Water Direct Pay autopay works
Direct Pay is the strongest official autopay option for customers who want to avoid manual monthly payments. With Direct Pay, Urbandale Water Utility automatically deducts the amount due from your checking or savings account on the 15th of each month. If the 15th falls on a weekend or holiday, the withdrawal happens the following business day.
You will still receive your water bill before the automatic payment is made, which gives you time to review the amount. This matters if you had a high-usage month, a leak, irrigation use, or any account change.
- Open the official Direct Pay Sign Up page.
- Complete and print the Direct Pay authorization form.
- Attach a voided check as required by Urbandale Water Utility.
- Submit the form to Urbandale Water Utility.
- Remember that forms received after the 10th of the month become effective the following month.
- Keep paying normally until you confirm Direct Pay is active.
Practical advice: Direct Pay is offered directly by Urbandale Water Utility at no cost. If you use Paymentus recurring payments instead, check for a convenience fee before enrolling.
Pay Urbandale water bill by phone, mail, Hy-Vee, office, or night depository
If online payment is not the best option, Urbandale Water Utility provides several official backup methods. Choose based on timing. If your bill is close to due, phone or office payment is safer than mailing a check.
Pay in office
Urbandale Water Utility
3720 86th Street
Urbandale, IA 50322-4058
Office accepts cash, check, money order, credit card, and debit card.
Night depository
A drive-up night depository is located on the south side of the Urbandale Water Utility parking lot.
Use check or money order and include your account information.
Hy-Vee payment
The Hy-Vee store at 8701 Douglas accepts payments at the customer service desk.
Bring your bill or account number so the payment is applied correctly.
What to do if your Urbandale water bill is late or you need help
If your bill is already late or close to due, start by checking your current statement and payment options. If you are unsure whether a payment will post in time, call customer service before relying on mail or bank bill pay.
- Call Urbandale Water Utility Customer Service at 515-278-3940 for billing questions.
- Use phone payment at 888-598-9833 if you cannot access online payment.
- Use Direct Pay only after the authorization is active; keep paying normally during setup.
- Do not mail a check if your due date is very close and you need faster processing.
- Use the office or night depository if you want to deliver a payment locally.
- Keep your payment confirmation or proof until the payment appears on your account.
Urbandale Water Utility contact information
Urbandale Water Utility
Customer Service: 515-278-3940
Telephone payment: 888-598-9833
Emergency / After Hours: 515-971-1102
Email: customerservice@urbandalewater.org
Office / mailing address:
Urbandale Water Utility
3720 86th Street
Urbandale, IA 50322-4058
Hours of operation: Monday–Friday, 8:00 a.m.–4:30 p.m.
Night depository: Drive-up night depository on the south side of the Utility parking lot
Official payment options: Urbandale Water Payment Options
Official website: urbandalewater.org
Map for Urbandale Water Utility payment office
If you want to pay in person or use the drive-up night depository, use the map below for Urbandale Water Utility at 3720 86th Street.
Helpful Urbandale Water resources
These official resources are useful if you need more than a payment link. Use them for Direct Pay, customer service, e-statements, new service, sewer exemption forms, water rates, water quality, or utility-related city information.
Payment Options
Use this page for online payments, telephone payments, Direct Pay, mail, office payment, Hy-Vee, and night depository details.
Direct Pay Sign Up
Use this page to set up free automatic monthly payment from checking or savings through Urbandale Water Utility.
Customer Service
Use this page for billing help, account questions, phone number, address, email, and service support.
City Utilities Page
Use this City page for water, sanitary sewer, stormwater, electric/gas, and utility contacts in Urbandale.
Frequently asked questions
How do I pay my Urbandale water bill online?
Go to Urbandale Water Utility’s official Payment Options page and use the online bill payment system provided through Paymentus. You will need your 10-digit account number to register for online access.
What is the Urbandale Water phone payment number?
Call 888-598-9833 to make a telephone payment by check, credit card, or debit card.
What is the Urbandale Water customer service number?
Call 515-278-3940 for Urbandale Water Utility customer service and billing questions.
Can I set up autopay for my Urbandale water bill?
Yes. Urbandale Water Utility offers free Direct Pay from a checking or savings account. Paymentus also offers online recurring payments, but those may have an additional convenience fee.
When does Urbandale Direct Pay draft the payment?
Direct Pay deducts the amount due on the 15th of each month. If the 15th falls on a weekend or holiday, the withdrawal happens on the following business day.
Where can I pay my Urbandale water bill in person?
You can pay at Urbandale Water Utility, 3720 86th Street, Urbandale, IA 50322-4058, during office hours.
Does Urbandale Water have a night drop?
Yes. A drive-up night depository is located on the south side of the Urbandale Water Utility parking lot.
Can I pay my Urbandale water bill at Hy-Vee?
Yes. Urbandale Water Utility says the Hy-Vee store at 8701 Douglas accepts payments at the customer service desk.
What is the emergency or after-hours number for Urbandale Water?
For emergency or after-hours water issues, call 515-971-1102.
What charges appear on an Urbandale monthly statement?
Urbandale Water Utility says it serves as a billing agent for the City of Urbandale, so the monthly statement can include charges for sanitary sewer, storm water, and solid waste services in addition to water service.
Official resources