Urbandale Water Utility Paymentus Portal, Phone Payment, Free Direct Pay, Office Payment and Water Service Help
If you need to pay an Urbandale water bill, register for online account access, use phone payment, set up automatic Direct Pay, switch to e-statements, mail a check, pay at the office, use the Hy-Vee payment option, start or transfer service, check water rates, troubleshoot a high bill, or report an after-hours emergency, this improved guide gives you the official routes and the practical steps before you pay or call.
Most Urbandale Water Utility searches come from one of these situations: pay online, make a phone payment, find the account number needed for Paymentus, sign up for e-statements, set up free Direct Pay, pay in person, mail a check, use the night depository, start or transfer water service, check rates, or report a water main break.
The official online payment system is linked from Urbandale Water Utility and is provided through Paymentus. For long-term automatic payment, Direct Pay through the utility is usually the cleanest option because the utility says it is offered at no cost, while recurring Paymentus methods may include a convenience fee.
💳 Pay Urbandale water bill online
Use this for: official Urbandale Water Utility online bill payment, Paymentus account access, e-statements, scheduled future payment, saved payment methods and card-based AutoPay.
Before starting: keep your monthly statement, ten digit account number, service address, amount due, payment method and email address ready.
Safe action: start from urbandalewater.org before entering account or payment details.
Urbandale Water Bill Payment Details at a Glance
Urbandale Water Utility customers can pay online through Paymentus, pay by phone, use free Direct Pay, sign up for e-statements, mail a check, pay in the office, use Hy-Vee at 8701 Douglas, or use the drive-up night depository at the Water Utility parking lot.
Urbandale Water Utility also serves as a billing agent for City of Urbandale charges, so your monthly statement may include sanitary sewer, storm water and solid waste charges along with water service.
| Need | Best official route | Use this when |
|---|---|---|
| Online bill payment | Paymentus online bill payment system | You want online account access, e-statements, scheduled payment or card payment. |
| Phone payment | 888-598-9833 | You prefer check, credit or debit card payment by phone. |
| No-cost automatic payment | Direct Pay through Urbandale Water Utility | You want automatic checking/savings deduction without utility Direct Pay cost. |
| Billing/service question | 515-278-3940 | You need account help, new service, transfer, high bill review or main break reporting during office hours. |
| After-hours emergency | 515-971-1102 | There is a water emergency after office hours. |
What This Improved Urbandale Water Bill Guide Covers
How to Pay an Urbandale Water Bill Online
The safest online route is to start from Urbandale Water Utility’s official Payment Options page and use the Pay My Bill link. Online bill payment is provided through Paymentus.
To register for online access, Urbandale Water Utility says customers need their ten digit account number. This is printed on the monthly statement, so keep the latest bill nearby before opening the portal.
Open official payment options
Click Pay My Bill
Open the official Urbandale Water Utility Paymentus portal.
Use your ten digit account number
Enter account details carefully and confirm the service address and amount due.
Choose payment option
Use one-time payment, scheduled payment, saved payment method, e-statements or recurring card payment depending on your needs.
Save confirmation
Save confirmation number, receipt, date, amount and screenshot until the payment appears correctly.
Urbandale Water Utility Pay by Phone
Urbandale Water Utility lists phone payment at 888-598-9833. The utility says phone payments can accept check, credit or debit card payments.
For account, billing, service, high bill or emergency questions during business hours, use the main office number: 515-278-3940. Phone payment and customer service are different routes.
888-598-9833.
515-278-3940.
515-971-1102.
Ten digit account number.
Check, credit or debit card.
Save confirmation number.
Call the payment number
Call 888-598-9833.
Use your latest statement
Have your ten digit account number, amount due, service address and payment method ready.
Confirm amount before authorizing
Listen carefully to the account and amount before approving the payment.
Write down confirmation
Keep the confirmation number, payment date and amount.
Urbandale Water Utility Direct Pay: No-Cost Automatic Bill Payment
Direct Pay is the strongest option if you want recurring automatic payment without using card-based Paymentus AutoPay. Urbandale Water Utility says Direct Pay is offered directly through the utility at no cost to customers.
With Direct Pay, the amount due is automatically deducted from checking or savings on the 15th of each month. If the 15th falls on a weekend or holiday, the payment is withdrawn the following business day.
Direct Pay through utility
No-cost automatic payment from checking or savings.
Best no-fee routePaymentus recurring payment
Convenient online setup, but may have a Paymentus convenience fee.
Portal convenienceOpen the official Direct Pay page
Complete the Direct Pay form
Print and complete the authorization form.
Include a voided check
The utility says a voided check is required to establish Direct Pay.
Submit before the 10th if possible
Forms received after the 10th of the month are effective the following month.
Urbandale Water Utility E-Statements
Urbandale Water Utility offers e-statements as an eco-friendly way to receive monthly statements. Customers receive an email notification when the statement is available for online viewing and can revert to paper statements at any time.
Register online first
Use the official Paymentus online account access.
Use the ten digit account number
Urbandale Water Utility says this is required to register online.
Select e-statements
Choose electronic statements after account registration.
Watch your email
You should receive an email notification when the monthly statement is available.
Pay Urbandale Water Bill at the Office or Night Depository
Urbandale Water Utility accepts cash, check, money orders, and credit/debit cards in the office. The utility also has a drive-up night depository located on the south side of the Water Utility parking lot.
The office is listed at 3720 86th Street, Urbandale, IA 50322-4058, with hours Monday through Friday, 8:00 a.m. to 4:30 p.m.
| Payment route | Official detail | Best use |
|---|---|---|
| Office payment | Cash, check, money order, credit/debit cards accepted | When you need receipt or in-person support. |
| Night depository | Drive-up depository on south side of parking lot | After-hours check or money order drop-off. |
| Office hours | Monday-Friday, 8:00-4:30pm | Plan visits during business hours. |
| Office phone | 515-278-3940 | Call before visiting for complex account questions. |
Pay Urbandale Water Bill at Hy-Vee on Douglas
Urbandale Water Utility says the Hy-Vee store at 8701 Douglas accepts payments at the customer service desk. This can be helpful for customers who prefer an in-person retail payment route.
Hy-Vee at 8701 Douglas.
Customer service desk.
Latest water bill.
Retail receipt.
Call 515-278-3940.
Use the Water Utility office.
Mail an Urbandale Water Utility Payment
Urbandale Water Utility says customers may mail checks or use their bank’s online bill pay system. Since mail is not instant, this route works best when the due date is not close.
3720 86th Street
Urbandale, IA 50322-4058
Include payment stub if available.
Write ten digit account number clearly.
Never mail cash.
Postal delivery takes time.
Use enough processing time.
Use online or phone payment.
Start, Cancel or Transfer Urbandale Water Service
Urbandale Water Utility says customers should contact the office in advance to start, cancel or transfer service. Residents need to fill out an Application for Water Service Card.
The utility also says a deposit is required for service and is refunded after a good payment history of two years or if the customer moves prior. All residents pay a non-refundable $5.00 service charge.
Call in advance
Call 515-278-3940 before moving or changing service.
Ask for current service instructions
Request the Application for Water Service Card and confirm what identification or property details are needed.
Prepare deposit and service charge
Ask the current deposit amount and remember the non-refundable $5.00 service charge.
Confirm start, cancel or transfer date
Save the date, confirmation and first/final bill details.
Urbandale Water Rates and Other Statement Charges
Beginning with May 1, 2026 bills, Urbandale Water Utility lists domestic water at $7.50 per thousand gallons and irrigation water at $8.95 per thousand gallons. The service availability fee is based on meter size.
Most residential properties use a 5/8-inch meter, and the listed service availability fee for a 5/8-inch meter is $5.68. A 1.0-inch meter is listed at $9.46, and larger meter fees range higher.
| Charge type | Official 2026 detail | Practical note |
|---|---|---|
| Domestic water | $7.50 per thousand gallons | Applies beginning with May 1, 2026 bills. |
| Irrigation water | $8.95 per thousand gallons | Irrigation water is not assessed sewer charges. |
| 5/8-inch meter availability fee | $5.68 monthly | Most residential properties use this meter size. |
| 1.0-inch meter availability fee | $9.46 monthly | Larger than typical residential meter. |
| Stormwater / solid waste / sewer | Shown on statement as city/utility district charges | Urbandale Water Utility bills as agent for some City charges. |
Urbandale Water Bill Too High: What to Check First
Urbandale Water Utility says an increase in the monthly statement could indicate a water leak within the home. Even a small leak can have a large impact on the monthly statement.
The utility specifically suggests checking visible plumbing leaks, faucets, valves, pipe joints, toilets, overflow pipes, furnace humidifiers and water softeners. If you cannot find the cause, call the utility for help.
Check visible leaks
Look for faucet drips, valve leaks, pipe leaks and joint leaks.
Do a toilet dye test
Place food coloring in the tank, wait 10-15 minutes without flushing, then check if color appears in the bowl.
Check overflow pipes
Make sure water is not draining or running continuously inside the toilet tank.
Check humidifier and water softener
Make sure they are not allowing water to run continuously.
Call Urbandale Water Utility
If the cause is still unclear, call 515-278-3940 for guidance.
What If Your Urbandale Water Bill Says Estimated?
Urbandale Water Utility says if a water bill says “estimated,” the automated reading device attached to the meter is not working and the utility has estimated water usage.
The utility asks customers to contact the office at 515-278-3940 to schedule an appointment for repair. Do not ignore repeated estimated bills because actual usage may later correct up or down.
Look for “estimated” on the bill
Check the reading type or notes on the statement.
Call the office
Call 515-278-3940 to schedule repair of the automated reading device.
Keep appointment notes
Record the appointment date, staff guidance and future bill changes.
Urbandale Water Emergency, Main Break or Water Running Down the Street
Urbandale Water Utility says if water is running down the street or you think there is a main break, contact the utility at 515-278-3940. If the utility is closed, you will be directed to an after-hours technician.
The website also lists emergency/after-hours at 515-971-1102. Use emergency routing for active water problems, not routine bill questions.
After-hours emergency
Call 515-971-1102 for water emergency after office hours.
EmergencyOffice-hours issue
Call 515-278-3940 for main break, billing or service help.
Customer serviceClassify the issue
Use emergency routing for main breaks, water running down the street or active water service hazards.
Give exact location
Provide street, nearest address, intersection, landmark and what you see.
Stay safe
Avoid flooded roads, broken pavement, sinkholes and fast-moving water.
Urbandale Water Utility Office Map
Urbandale Water Utility lists its office at 3720 86th Street, Urbandale, IA 50322-4058. Office hours are Monday through Friday from 8:00 a.m. to 4:30 p.m.
Urbandale Water Utility – 3720 86th Street
Use this map for office payment, Direct Pay form submission, service questions, e-statement help and account support. Bring your latest statement and ten digit account number.
Official Urbandale Water Bill Links Added in This Improved Post
Use these official Urbandale Water Utility and City of Urbandale resources directly inside the article so readers can pay, call, register online, set Direct Pay, use e-statements, start service, check rates and report water issues without returning to search results.
Payment Options
Main official page for online, phone, Direct Pay, office, Hy-Vee and night depository options.
Open Payment OptionsPay My Bill
Official Paymentus portal for Urbandale Water Utility online account access and payment.
Open Payment PortalDirect Pay
No-cost automatic checking/savings deduction directly through the utility.
Open Direct PayE-Statements
Electronic monthly statement notifications and online viewing.
Open E-StatementsWater Rates
Domestic water, irrigation water and service availability fees.
Open Water RatesCity Utilities
City of Urbandale utility services overview and water contact details.
Open City UtilitiesUrbandale Water Bill Pay FAQs
How do I pay my Urbandale water bill online?
Use the official Urbandale Water Utility Payment Options page or the Paymentus Pay My Bill portal. You need your ten digit account number to register for online access.
What is the Urbandale Water Utility phone payment number?
Urbandale Water Utility lists phone payment at 888-598-9833. Phone payment can accept check, credit or debit card payments.
What is the Urbandale Water Utility customer service number?
Urbandale Water Utility lists customer service at 515-278-3940.
What is the Urbandale Water Utility after-hours emergency number?
Urbandale Water Utility lists emergency or after-hours contact at 515-971-1102.
Can I set up free automatic payment for my Urbandale water bill?
Yes. Urbandale Water Utility offers free Direct Pay through the utility. The amount due is deducted from checking or savings on the 15th of each month, or the next business day if the 15th falls on a weekend or holiday.
Does Urbandale Water Utility offer e-statements?
Yes. Customers can register for e-statements after creating an online account. Urbandale Water Utility says customers receive an email notification when the statement is available for online viewing.
Where is the Urbandale Water Utility office?
The office is listed at 3720 86th Street, Urbandale, IA 50322-4058.
What are the Urbandale Water Utility office hours?
Urbandale Water Utility lists office hours Monday through Friday, 8:00 a.m. to 4:30 p.m.
Why is my Urbandale water bill high?
Urbandale Water Utility says a high monthly statement may indicate a leak. Check visible plumbing leaks, toilets, overflow pipes, humidifiers and water softeners. If the cause is still unclear, call 515-278-3940.
How do I start, cancel or transfer Urbandale water service?
Call Urbandale Water Utility at 515-278-3940 in advance. The utility says residents need an Application for Water Service Card, a deposit, and a non-refundable $5.00 service charge.
Best Way to Pay and Manage an Urbandale Water Bill Safely
For most customers, the official Paymentus portal is the best online route because it supports online account access, e-statements, saved payment methods, scheduled payments and card-based AutoPay. For no-cost automatic payment, Direct Pay through Urbandale Water Utility is the better fit.
If the bill is high, estimated, connected to a move, or tied to a service issue, call 515-278-3940 instead of only paying online. For after-hours water emergencies, use 515-971-1102.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.