Tyler Utility Account & Payment Help
Need to pay a Tyler water bill, check the new payment portal, use Paymentus during transition, set up AutoPay, start or stop service, request a leakage credit, report a water quality issue, or call the Water Business Office? Start with the official City of Tyler utility links.
This page is written for quick scanning: exact payment routes, phone numbers, drop boxes, office hours, authorized payment locations, paperless billing, service forms, high-bill checks, emergency contacts and local Tyler notes.
Choose Your Tyler Water Bill Task
Use the new Tyler customer portal to view bills, print bills, pay securely, set AutoPay and manage multiple accounts.
Open portalCall 903-531-1230 and select Option 1 to pay 24/7 by debit card, credit card or e-check.
Call pay lineUse official forms for new service, stop service, transfer service, sewer-only or account changes.
Service formsReview usage, meter, irrigation, longer billing cycle, and leakage credit options before paying blindly.
High-bill helpFast Answer for Tyler Water Bill Payment
Best online route
Use the official Tyler customer portal. The city says customers can view and print bills, make secure online payments, set up debit/credit AutoPay and manage multiple accounts under one login.
Best phone route
Call 903-531-1230 and select Option 1 to make a 24/7 payment by debit card, credit card or e-check. Representatives cannot process payments directly over the phone.
Best in-person route
Water Business Office: 511 W. Locust St., Tyler, TX 75702. Business hours are Monday–Friday, 8 a.m.–4 p.m., except holidays.
How To Pay a Tyler Water Bill Online
Start from the official City of Tyler billing page
Use City of Tyler Utility Billing or open mytylerutilities.com. Avoid sponsored bill-pay pages unless you intentionally chose a verified payment route.
Choose login or quick payment
Register/login if you need bill copies, AutoPay, payment history, multiple accounts or account management. Use guest/one-time payment only when the account and address are correct.
Check account, amount and due status
Before submitting, verify account number, service address, balance, payment method and whether the account is late, disconnected or under notice.
Save proof
Keep confirmation number, date, amount, payment method, screenshot and bank/card record until the payment appears on the account.
New Payment Provider and Paymentus Backup
New provider system
The City announced more ways to pay and manage utility accounts. Customers who previously used AutoPay may need to re-enroll in the new system.
If your account does not appear
The City’s Utility Billing page says some customer accounts may not appear in the new system during the transition. Customers may continue making payments through Paymentus if they cannot access the new system.
Tyler Water Utilities Payment Options
| Payment option | Official detail | Best for | Watch out |
|---|---|---|---|
| Online customer portal | View/print bills, make secure payments, set AutoPay with debit/credit card, and manage multiple accounts under one login. | Most customers who want account tools and online records. | During the transition, some accounts may temporarily not appear. |
| Phone payment | Call 903-531-1230 and select Option 1. Payments can be made 24/7/365 by debit card, credit card or e-check. | After-hours payment or customers who prefer phone prompts. | Customer service representatives are unable to process payments directly over the phone. |
| City of Tyler Water, P.O. Box 336, Tyler, TX 75710. | Non-urgent check or money-order payments. | Mail early enough for processing; do not rely on mail for urgent late accounts. | |
| Office payment | Water Business Office at 511 W. Locust St. accepts debit/credit cards, cash, checks and money orders. | Account help plus payment in one visit. | Office hours are Monday–Friday, 8 a.m.–4 p.m., except holidays. |
| Drive-thru kiosk | Located on the west side of the Water Utilities building and available 24/7. | After-hours payment at the utility office location. | Change is not dispensed when paying with cash. |
| Drop boxes | Two drop boxes: 511 W. Locust St. and Rice Road Brookshire’s parking lot near the mailboxes. | Check or money-order drop-off. | No cash. Boxes are emptied at 8 a.m. Monday–Friday; payments after 8 a.m. post next business day. |
| Retail cash payment | Scan-to-Pay and Walmart MoneyCenter options let customers pay at participating stores. | Customers who prefer cash or in-store payment. | Processing fees may vary by location. |
Office, Drive-Thru Kiosk and Drop Box Details
Water Business Office
511 W. Locust St.
Tyler, TX 75702
Business hours
Monday–Friday
8 a.m.–4 p.m., except holidays.
Drive-thru kiosk
Located on the west side of the building and available 24 hours a day, 7 days a week.
Drop boxes
511 W. Locust St. and Rice Road Brookshire’s parking lot near the mailboxes. No cash.
Retail Cash Payment, Walmart and Scan-to-Pay
Walmart MoneyCenter
Customers can walk into a Walmart MoneyCenter in Tyler, provide the account number and ask to use Walmart Bill Pay. Payments made by cash or debit can process as quickly as the next business day.
Scan-to-Pay
Choose “cash” as the payment method in the online/mobile payment portal, select a nearby store, then use the barcode by text, email or printout at the register.
Posting time
The City’s announcement says Scan-to-Pay payments typically post within 10 to 15 minutes. Processing fees vary by location.
| Authorized payment location examples | Address listed by the City |
|---|---|
| D&N Grocery | 1007 W. Bow St. |
| Eagle Exxon Tyler | 215 W. Martin Luther King Jr. Blvd. |
| Express Food Mart | 2002 E. Gentry Pkwy. |
| Express Stop | 1204 W. Gentry Pkwy. |
| Fast Stop #101 | 2700 WNW Loop 323 |
| Hot Spot #8 | 1707 E. Front St. |
| Lynch’s Food Store | 3400 E. 5th St. |
| Multi Mart | 6393 Paluxy Dr. |
| Shiloh Food Store | 2524 Shiloh Rd. |
| Woody Weaver Pharmacy | 2726 W. Gentry Pkwy. |
AutoPay and Paperless Billing
Checking-account AutoPay
Complete the Bank Draft Form. The City says it will process the request and notify you when automatic payment setup is complete.
Card AutoPay
Log in or create an account in the customer portal. You can choose a specific bill amount and decide what day you want the AutoPay.
Paperless billing
Log in or create an account, then follow the prompts to enable paperless billing and receive bills electronically instead of by mail.
Start, Stop, Transfer or Change Tyler Water Service
Official timing note: The City says if you need service for the next available day, visit the Water Business Office at 511 W. Locust St. Applications received Monday–Friday can take up to 7 business days to be processed.
| Service task | Official route | When to use it |
|---|---|---|
| Request New Water Service | Official form from the Utility Billing page. | If you have never had service with Tyler Water Utilities or need to transfer service into your name. |
| Stop / Cancel Water Service | Official form from the Utility Billing page. | If you need to close your account. |
| Reconnect Rental Property | Official form from the Utility Billing page. | For landlords who had prior service at the location. If no prior service, use Request New Water Service. |
| Add Additional Service | Official form from the Utility Billing page. | If you want to add service at another location. |
| Transfer Water Service | Official form from the Utility Billing page. | If you want to move current water service to a different location. |
| Connect Sewer Only Account | Official form from the Utility Billing page. | If you need to set up a sewer-only account. |
| Make an Account Change | Official form from the Utility Billing page. | Update last name, mailing address or add an additional name to the account. |
High Tyler Water Bill, Meter Recheck or Leakage Credit
The City’s bill explanation lists several reasons bills can rise. Check these before assuming the charge is wrong.
| High-bill cause | Official / practical detail | What to do |
|---|---|---|
| More water used | The bill includes a 12-month usage history. Usage can rise from household changes, irrigation, pools, holidays or longer billing cycles. | Compare current usage to prior months before focusing only on dollars. |
| New water meter | The City says a new meter may accurately record and transmit usage, and is preceded by a mailed letter and door hanger. | Check recent meter replacement notices if the bill changed suddenly. |
| Meter misread | The City says customers can request one free meter recheck every 12 months from the Water Business Office. | Call 903-531-1230 before paying a suspected misread without review. |
| Leak or irrigation issue | Leaks, broken water lines, damaged irrigation systems and running toilets can raise usage. | Repair the issue, save proof and use the Leakage Credit Form if the leak was concealed on your property. |
| Additional services | Special trash pickup, meter check or other requested service can add charges. | Review bill line items and service requests before disputing. |
What a Tyler Utility Bill Includes
Water
Water base rate is a fixed monthly charge based on meter size. Water consumption is charged based on gallons used.
Wastewater / sewer
Sewer base and wastewater consumption rates help fund sewer system operation, collection and treatment.
Stormwater
Stormwater system maintenance funds daily stormwater maintenance and small improvement projects.
Trash
Trash collection fee covers bi-weekly trash pickup and may include extra curbside or pack-out charges.
Recycling
Recycling charge covers twice-a-month recycling pickup. Solid waste charges may also include sales tax.
Regulatory and pass-through fees
Fees can include regulatory compliance, road maintenance, fuel surcharge, franchise fee pass-through and mandatory city/state charges.
Tyler Water Utilities Fees Customers Ask About
| Fee type | Amount listed by the City | When it may matter |
|---|---|---|
| Connection Fee | $50 | Charged for new service or when service is moved to a new address. |
| After-Hour Turn-On/Off Fee | $50 | When service is turned on/off outside regular hours. |
| Late Notice Fee | $15 | Charged when a late notice is generated. |
| Delinquent Disconnection Fee | $50 | Can apply when service reaches disconnection status. |
| Meter Recheck Fee | $25 | One free meter recheck in a 12-month period; fee can apply after that. |
| Returned Payment Fee | $35 | Applies to returned payments. |
| Meter Testing Fee | $50 | Customer must be present at the meter test site. |
| Tampering Fee | $100 | Applies to tampering situations. |
| Same Day Expedited Fee | $50 | Applies to expedited same-day service where available. |
| Regulatory Compliance Fee | $26.17 | Charged on all active water and/or sewer accounts. |
Emergency, Water Quality and Service Center Contacts
| Issue | Use this contact | Why |
|---|---|---|
| Billing, payment, service forms, account changes | Water Business Office: 903-531-1230 | Account and billing help. |
| Water service / field service center | Service Center: 903-531-1285 | Water system and service matters. |
| Water quality concern | Water Service Center: 903-531-1285 | The City lists this number for quality concerns. |
| After-hours emergency, weekend or holiday | Golden Road Water Treatment Plant: 903-597-6541 | Use for after-hours emergency routing. |
| Solid waste / trash billing questions | Solid Waste: 903-531-1388 | Trash charges can appear on the utility bill but are handled separately. |
Local Tyler Tips That Prevent Payment Problems
Re-enroll AutoPay if needed
If you used AutoPay before the new payment provider, do not assume it transferred. Log in and verify AutoPay is active, especially during the 2026 provider change.
Use the office for next-day service
The City says if you need service for the next available day, visit the Water Business Office. Online applications can take up to 7 business days.
No cash in drop boxes
Drop boxes accept checks or money orders. The City specifically says not to leave cash in the drop boxes.
High bill? Check the billing cycle first
Billing cycles can vary with month length and holidays. Compare days in the cycle before assuming usage or rates are wrong.
Use 12-month history
The City says the bill shows 12-month usage history. Use that history before calling about high usage, irrigation or leak questions.
Dirty water may clear after flushing
The City says dirty-looking water can happen after flow changes in pipes. Run faucets for a few minutes and repeat every half hour; if not clear after 2–4 hours, call 903-531-1285.
Tyler Water Business Office Map and Visit Notes
Use this map for the Water Business Office at 511 W. Locust St. For after-hours emergencies, use the Golden Road Water Treatment Plant number instead of visiting the office.
Water Business Office
511 W. Locust St., Tyler, Texas 75702.
Visit for
New service, urgent next-day service, account forms, payment questions, drive-thru kiosk, cash/check/money-order payment and account help.
Call first for
Portal transition issue, payment not posting, high bill review, service forms, leak credit and after-hours emergency routing.
Official Tyler Water Utilities Links Used in This Guide
Tyler Water Utilities Payment FAQs
Where do I pay my Tyler water bill online?
Use the official City of Tyler customer portal at mytylerutilities.com or start from the City of Tyler Utility Billing page.
What is Tyler Water Utilities customer service phone number?
Call the Water Business Office at 903-531-1230 for billing, payment and service account questions.
Can I pay my Tyler water bill by phone?
Yes. Call 903-531-1230 and select Option 1 to make a payment by debit card, credit card or e-check 24 hours a day, 365 days a year.
Where is the Tyler Water Business Office?
The Water Business Office is at 511 W. Locust St., Tyler, TX 75702. Business hours are Monday through Friday, 8 a.m. to 4 p.m., except holidays.
Where do I mail a Tyler water bill payment?
Mail payment to City of Tyler Water, P.O. Box 336, Tyler, TX 75710. Use the account number and allow enough mailing time.
Does Tyler Water Utilities have drop boxes?
Yes. Drop boxes are at 511 W. Locust St. and in the Rice Road Brookshire’s parking lot near the mailboxes. Payments should be check or money order only; do not leave cash.
What should I do if my Tyler account does not show in the new portal?
The City says some accounts may temporarily not appear in the new payment system. Use the official Paymentus fallback or call the Water Business Office at 903-531-1230 for help.
How do I start or stop Tyler water service?
Use the official service forms on the City of Tyler Utility Billing page. If you need service for the next available day, the City says to visit the office at 511 W. Locust St. during business hours.
Who do I call for Tyler water emergencies after hours?
For after-hours emergencies, weekends or holidays, call the Golden Road Water Treatment Plant at 903-597-6541. For water quality concerns, call 903-531-1285.
Does this page collect Tyler water bill payments?
No. This is an informational guide. Use the official City of Tyler Utility Billing page, customer portal, Paymentus fallback or Water Business Office for live payment, balance, service and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.