TWW Bill Pay, Shutoff & Account Help
Need to pay a Trenton Water Works bill? Use the official City of Trenton Online Payments page, then choose the water/sewer utility payment link. TWW uses InvoiceCloud for online and phone payments, plus mail and in-person options.
This guide is practical: payment fees, caps, 24-hour phone line, billing office numbers, City vs township billing rules, final readings, shutoff steps, restoration timing, tenant protections, medical-emergency notes, estimated reads, meter repairs and water-main emergency contacts.
Start Here: Choose Your Exact TWW Bill Situation
Use the City’s Online Payments page, then choose Online Water/Sewer Utility Payments.
Open payment pageInvoiceCloud lists a 24-hour payment line at 855-667-0982.
Call 855-667-0982Call the Billing Office at 609-989-3055. Do not mail urgent shutoff payment.
Call Billing OfficeReport water leaks, service problems and after-hours emergencies to 609-989-3222.
Call 609-989-3222Pay Your Trenton Water Works Bill: Step-by-Step
Start from the official City of Trenton payment page
The City of Trenton online payment page is the safest starting point. Choose Online Water/Sewer Utility Payments to reach the InvoiceCloud water bill portal.
Choose One Time Pay or register
InvoiceCloud says One Time Pay does not require registration. Registration is better if you want to view bills, manage account access or use extended portal features.
Review the convenience fee before submitting
The InvoiceCloud payment page lists a flat $4.50 convenience fee for credit card and eCheck payments. eCheck AutoPay is listed at $0.95; credit card AutoPay is subject to the $4.50 flat rate.
Watch payment caps and returned-payment fee
The portal lists a $500 credit card maximum and $125,000 eCheck maximum, not including service fees. Failed eCheck payments or card chargebacks are listed with a $35 fee.
Save proof, especially for urgent accounts
Keep confirmation number, account number, amount, payment date, payment method and screenshot. For shutoff or restoration, call the Billing Office at 609-989-3055 after payment.
TWW Payment Options, Fees and Best Use
| Payment route | Official detail | Best for | Action |
|---|---|---|---|
| Online water/sewer utility payment | City page links directly to Online Water/Sewer Utility Payments through InvoiceCloud. | Most current bills and customers who want immediate online proof. | Start online |
| One Time Pay | No registration required through InvoiceCloud. | Fast one-time payment without creating a profile. | Use water/sewer link |
| Credit card | InvoiceCloud lists Visa, MasterCard and Discover; credit card cap is $500, not including service fee. | Small and medium current balances when the $4.50 fee is acceptable. | Pay by card |
| eCheck | Draws directly from bank account. eCheck cap listed as $125,000, not including service fee. | Larger balances or customers who prefer bank payment. | Pay by eCheck |
| AutoPay | InvoiceCloud lists eCheck AutoPay at $0.95 and credit card AutoPay at the $4.50 flat rate. | Recurring customers who want fewer missed quarterly bills. | Register first |
| 24-hour phone line | InvoiceCloud lists the 24-hour payment line as 855-667-0982. | Phone payment when you cannot use the portal. | Call 855-667-0982 |
| Trenton Water Works, P.O. Box 528, Trenton, NJ 08604. | Non-urgent check or money order payment. | See mail details | |
| Urgent shutoff/restoration | Shutoff notice language says do not mail payment; use approved in-person payment routes and call Billing Office. | Accounts with a shutoff notice or service already off. | Call 609-989-3055 |
City of Trenton vs Hamilton, Ewing, Lawrence and Hopewell: Billing Difference
Trenton Water Works provides water to the City of Trenton and parts of Hamilton, Ewing, Lawrence and Hopewell Townships. The billing rules are not exactly the same for every municipality.
Properties in the City of Trenton
The City bills water and sewer for properties located in the City of Trenton. Charges are assessed against the property, and nonpayment can lead to water termination and a lien against the property.
City billing ruleSuburban township customers
For suburban townships, TWW water charges are assessed against the account customer. The township may bill sewer separately, so check both your TWW bill and your municipality’s sewer bill.
Township billing ruleShutoff Notice, Restoration Charge and Deferred Payment
If your notice says water will be shut off or service is already off, treat it as an urgent account issue, not a normal online payment. TWW shutoff notices have listed a $84.00 service restoration charge, payment-before-restoration rules and a same-day restoration cutoff of 3:30 p.m. after shutoff.
1. Call before assuming balance
Ask Billing Office for the exact amount needed to avoid shutoff or restore service. Online balance may not explain notice charges, restoration charge or dispute status.
2. Do not mail urgent payment
TWW shutoff notice language says “DO NOT MAIL YOUR PAYMENT” for shutoff restoration situations. Use the payment instructions on the notice.
3. Ask about deferred payment
If you cannot pay the past-due amount, the notice says to contact the Billing Office to discuss the possibility of a deferred payment agreement.
Dispute, Hearing, Medical Emergency and Tenant Protections
| Situation | What TWW notice language says | Action to take |
|---|---|---|
| Bill amount seems wrong | Discuss the matter with a Customer Service Representative at 333 Cortland Street or by phone. | Call 609-989-3055 and document the dispute. |
| You still dispute it | You may request a hearing before shutoff. Forms are available at Cortland Street. Charges not in dispute must be paid before hearing is scheduled. | Ask for the written hearing form before shutoff date. |
| Medical emergency | Shutoff may be postponed if you provide reasonable proof of inability to pay and a physician’s written statement about the emergency and likely duration. | Contact Billing Office immediately; do not wait until shutoff day. |
| Residential tenant | Tenant should notify landlord. If landlord does not arrange payment, tenant may notify local Housing Inspector or contact Legal Aid Society of Mercer County. | Legal Aid Society phone shown on notices: 609-695-6249. |
| Need state help | Some notice language references New Jersey Board of Public Utilities investigation request options. | Contact New Jersey BPU if appropriate. |
Mail, City Hall, Cortland Street and In-Person Payment Notes
Mail normal payment
Trenton Water Works
P.O. Box 528
Trenton, NJ 08604
Use only when the bill is not urgent.
City Hall urgent payment note
Shutoff notice language lists Trenton City Hall at 319 E. State St. for in-person payment with cash, money order or certified check. Personal checks are not accepted for that notice scenario.
Cortland Street facility
Trenton Water Works physical address: 333 Cortland Street, Trenton, NJ 08638. Notice language says money order or certified check only for shutoff payment at this location; no personal checks or cash.
New Water Service, Renewal, Meter and Service Application
For new water service or renewal of existing service, TWW lists 609-989-3824. The Water Service and Meter Installation Application includes billing information, service/meter location, municipality, service type, plumber/contractor information, service size and meter size.
Billing Office
609-989-3055
Meter Office
609-989-3225
Construction & Maintenance
609-989-3222
Engineering Office
609-989-3822
Estimated Bill, Actual Reading and Meter Repair Help
Estimated reading
If your bill says the reading is an “estimate,” TWW FAQ guidance says to contact the Call Center at 609-989-3055 so TWW can obtain an actual meter reading.
FAQ sourceMeter repair / replacement
For water meter repair or replacement, TWW contact page lists 609-989-3225 or 609-989-3226.
Call 609-989-3225Actual reading requirement
TWW FAQ text says New Jersey law requires TWW to obtain an actual meter reading at least once every six months.
Read FAQWater Leak, No Water, Main Break, Pressure and Sewer Backup
| Problem | Use this TWW contact | Helpful detail |
|---|---|---|
| Water running from street or sidewalk | 609-989-3222 | TWW’s water main break page asks anyone seeing water running from streets or sidewalks to report the leak. |
| Problem with water service | 609-989-3222 | Contact page lists this number for leaks, water-service problems and after-hours emergencies. |
| Low pressure | 609-989-3222 | If low pressure is not isolated to one faucet, contact Customer Service. |
| Meter repair/replacement | 609-989-3225 / 609-989-3226 | Use for meter-specific repair or replacement issues. |
| Sewer line mark-out / flooding of city sewer inlets | 609-989-3180 | Listed hours: Monday–Friday, 7:30 a.m.–3:30 p.m. |
TWW Connects Alerts: Emergency and Field Operation Notices
TWW Connects is Trenton Water Works’ Reverse 911 alert system for emergency and general notices about drinking water and field operations. Customers can control whether they are notified by pre-recorded voice message, text message or email.
Local Trenton Water Works Tips Users Actually Need
Do not confuse Trenton, NJ with Trenton utilities in other states
Search results may show Trenton Light & Water in Tennessee, Trenton City utilities in Utah or other “Trenton” utilities. This page is for Trenton Water Works, New Jersey.
For shutoff notices, payment method matters
A normal online payment is not always enough when a property is already on a shutoff/restoration workflow. Call 609-989-3055 and follow the notice instructions.
Suburban customers should check sewer separately
TWW may provide water to parts of Hamilton, Ewing, Lawrence and Hopewell, but those municipalities may bill sewer separately. Do not assume one payment covers both.
Keep a copy of every InvoiceCloud confirmation
Because returned eCheck or chargeback fees are listed at $35, save proof and verify payment posted—especially if using AutoPay or paying close to a notice deadline.
Trenton Water Works Route Tool
Use this helper before choosing a payment or customer-service route. It does not collect account numbers, card data or personal information.
Trenton Water Works Map and Visit Planning
Use this map for Trenton Water Works at 333 Cortland Street. If your notice directs you to City Hall, verify the exact location and accepted payment types before visiting.
TWW physical address
333 Cortland Street, Trenton, NJ 08638.
Bill payment mailing address
Trenton Water Works, P.O. Box 528, Trenton, NJ 08604.
City Hall note
Shutoff notices may direct urgent in-person payment to 319 E. State Street with restricted payment types.
Official Trenton Water Works Links Used in This Guide
Trenton Water Works Bill Payment FAQs
Where do I pay my Trenton Water Works bill online?
Use the City of Trenton Online Payments page and choose Online Water/Sewer Utility Payments. That official link routes customers to the InvoiceCloud water bill portal.
What is the Trenton Water Works payment phone number?
The InvoiceCloud payment page lists the 24-hour payment line as 855-667-0982. For billing help, call 609-989-3055.
What is the online payment fee?
InvoiceCloud lists a flat $4.50 fee for credit card and eCheck payments. eCheck AutoPay is listed at $0.95, while credit card AutoPay is subject to the $4.50 flat rate.
What are the payment caps?
The payment portal lists a $500 credit card maximum and a $125,000 eCheck maximum, not including service fees.
Where do I mail a TWW payment?
Mail normal, non-urgent payments to Trenton Water Works, P.O. Box 528, Trenton, NJ 08604. Do not mail payment if you are following a shutoff/restoration notice.
What number should I call for account questions?
For account-related questions, TWW lists Customer Care at 1-866-TWW-BLUE. Billing Office help is commonly listed at 609-989-3055.
What should I do if I receive a shutoff notice?
Call the Billing Office at 609-989-3055. Notice language says urgent shutoff payments should not be mailed, and service restoration may require a restoration charge and payment before the same-day cutoff time.
What if my bill is estimated?
If the bill says the reading is an estimate, TWW FAQ guidance says to call 609-989-3055 so TWW can obtain an actual meter reading.
Who do I call for a water leak or main break?
Call 609-989-3222 for water leaks, water-service problems and after-hours emergencies. TWW asks anyone seeing water running from streets or sidewalks to report the leak.
Does this page collect Trenton Water Works payments?
No. This is an informational guide. Use official City of Trenton or Trenton Water Works links for live payment, account access, balance, shutoff status, fees, service applications and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.