Pay, Track & Fix Your SPRWS Bill
Use this guide if your water bill is from Saint Paul Regional Water Services. It gives the real task answers first: official portal, account/customer numbers, AutoPay fees, Monthly Manager, cash options, mail/drop box, due date, high bills, assistance, moving, scam warnings, and the right phone number for each issue.
Start Here: Pick the Right SPRWS Payment Route
Use the SPRWS Customer Portal. You need your customer number and account number from the bill, or call Customer Service for help.
Open portalChecking or savings AutoPay is fee-free. Debit/credit card and digital wallet AutoPay have a $3.95 charge per transaction and per $500 block.
AutoPay detailsMonthly Manager averages your last 12 months of water use into a fixed monthly payment. It is available to quarterly customers and has no charge.
Monthly ManagerCall 651-266-6350 for confidential help. SPRWS may help with a payment plan or connect you with assistance partners.
Assistance optionsConfirm the Correct St. Paul Water Provider Before Paying
Saint Paul Regional Water Services serves Saint Paul and nearby communities, but your bill may include city-specific sewer, storm sewer, recycling, hydrant, street-lighting, or other municipal charges. Check the provider and service address first.
Use this guide if…
- Your bill says Saint Paul Regional Water Services or SPRWS.
- Your bill points to the SPRWS Paymentus portal.
- You have both a customer number and account number on the bill.
- You are in Saint Paul or an SPRWS-served community.
Pause if…
- You pay water through rent, a landlord, HOA, or apartment portal.
- The bill is from South St. Paul, West St. Paul, a private utility, or another city system.
- Your charge is garbage, assessment, tax, sewer-only, or another city fee.
- You recently bought the property and see a balance transfer.
Verify before submit
- Customer number and account number.
- Service address and customer name if shown.
- Billing date and due date.
- Payment method and fee.
- Any past-due, final-bill, or scam-warning clue.
SPRWS Payment Methods, Fees and Best Use
| Method | Official detail that matters | Best for | Watch out for |
|---|---|---|---|
| Online portal | SPRWS says online bill payment is fast, easy, safe and free. You need customer and account numbers from the bill or Customer Service. | Normal payment, portal registration, usage history, transaction history, payment reminders, and paperless billing. | Use the official SPRWS Paymentus portal, not an unrelated third-party bill page. |
| Checking / savings | Checking or savings account payments are listed as fee-free. | Lowest-cost online payment or AutoPay setup. | Make sure routing/account details are correct to avoid returned payment issues. |
| Credit / debit card | Visa, MasterCard, American Express and Discover are accepted. Card payments have a $3.95 charge per transaction and per additional $500 block increment. | Customers who want card payment through portal, phone, or office. | Large payments can trigger additional $3.95 block fees. |
| Digital wallet | SPRWS lists Google Pay, Venmo, PayPal and PayPal Credit. Digital wallets have a $3.95 charge per transaction and per additional $500 block. | Online customers using wallet payment through the portal. | Digital wallets can only be used through the bill payment portal. |
| AutoPay Direct | AutoPay withdraws on the payment due date. Checking/savings AutoPay is fee-free; card/wallet AutoPay has the same $3.95 fee structure. | Customers who want automatic due-date payment. | If you already have AutoPay and want to change it, SPRWS says call 651-266-6350 to cancel current AutoPay, then sign up online again. |
| Monthly Manager | Fixed monthly payment based on average water use over the last 12 months; available to quarterly customers only; no charge. | Budgeting and avoiding quarterly bill swings. | You receive a report every three months, and the payment is recalculated once per year based on actual use. |
| Phone | Phone payments can be made at 651-266-6350. Automated phone service is available 24 hours for account info and card payments. | Customers who prefer phone or need account guidance. | Phone card payments still follow card-fee rules. |
| In person | 1900 Rice Street accepts in-person payments, including fee-free cash at the office, Monday–Friday, 8:00 a.m.–4:30 p.m. | Cash/check/card payment and in-person customer help. | Verify holidays and hours before visiting. |
| Mail / drop box | Mail check or money order with bill stub to Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810. Drop boxes are available 24/7 at 1900 Rice Street. | Non-urgent check or money-order payment. | Do not use mail/drop box if payment is urgent or account status matters today. |
| Retail cash | Cash at third-party retailers has a $2 fee at Walmart or $2.95 at other retailers such as CVS and Walgreens. | Customers who need cash payment away from the office. | Use the portal to confirm participating retail locations and current fee before going. |
SPRWS Portal: Register, Log In or Make a One-Time Payment
Register when…
- You want real-time bill updates.
- You want electronic billing.
- You need usage history.
- You want payment reminders.
- You want AutoPay setup.
- You need transaction history.
Registration needs
- Account number.
- Customer number.
- Email address.
- Current bill or Customer Service help if numbers are missing.
One-time pay when…
- You only need to pay today.
- The account and service address are correct.
- The bill is not disputed.
- You do not need history, AutoPay, or paperless billing.
AutoPay Direct vs Monthly Manager
| Feature | How it works | Best for | Important detail |
|---|---|---|---|
| AutoPay Direct | Automatic payment is withdrawn on your payment due date from checking/savings, card, or digital wallet. | Customers who want the exact bill paid automatically. | Checking/savings is fee-free. Card/digital wallet payments incur $3.95 per transaction and per $500 block. |
| Existing AutoPay customers | SPRWS says existing AutoPay users remain on AutoPay in the new online system. | Customers already enrolled. | To change AutoPay, call 651-266-6350, cancel the current AutoPay, then sign up online with the new payment method. |
| Monthly Manager | Fixed monthly amount calculated from average water use over the last 12 months. | Budgeting and smoother monthly cash flow. | Available to quarterly customers only. No charge. Recalculated once per year based on actual use. |
| Quarterly report | Monthly Manager customers receive a report every three months showing actual consumption. | Customers who want predictable payments but still want usage review. | A large usage change can affect the next recalculated monthly amount. |
Cash, Mail, Drop Box, Phone and Office Payment Details
Cash payment
- Cash at 1900 Rice Street is fee-free.
- Walmart cash payment fee is listed as $2.
- Other retailers such as CVS and Walgreens are listed as $2.95.
- Use the portal to confirm current retail options.
Mail payment
- Send with bill stub.
- Mail to Saint Paul Regional Water Services.
- Address: 1900 Rice Street, Saint Paul, MN 55113-6810.
- Use check or money order.
- Do not mail urgent payments.
Drop boxes
- Visitor parking area at 1900 Rice Street.
- Outside the main entrance door at 1900 Rice Street.
- Available 24 hours a day.
- Best for non-urgent check/money-order payments.
SPRWS Phone Numbers, Office Hours and Emergency Routing
Customer Service
651-266-6350. Listed hours: 7:30 a.m.–4:30 p.m., Monday–Friday. Use for billing, change of address, water service restoration, account help, and payment questions.
In person
1900 Rice St., Saint Paul, MN 55113-6810. Listed office hours: 8:00 a.m.–4:30 p.m., Monday–Friday.
Emergency dispatch
651-266-6874. Use for emergencies, water main, hydrant, street repair, and after-hours water service restoration.
Meter operations
651-266-6850. Listed for meter reading and meter repair, Monday–Friday, 7:30 a.m.–4:00 p.m.
| Need | Best official route | Why |
|---|---|---|
| Billing, payment, change of address, restoration | Customer Service: 651-266-6350 | SPRWS lists this as the main help line for billing and service account support. |
| Pay by phone or account info after hours | Automated system at 651-266-6350 | SPRWS says 24-hour automated service includes account information and credit card payments. |
| Water main / hydrant / emergency repair | Dispatch/Emergency: 651-266-6874 | Use this instead of normal billing when the problem is physical water service or urgent repair. |
| Water quality questions | Water Quality/Lab: 651-266-1635 | SPRWS lists this for water-quality/lab questions with weekday hours. |
| Permits, water service installations, lead replacement | Engineering / Plumbing Inspection: 651-266-6270 | Use this for construction/service-installation issues, not routine bill pay. |
Understand Your SPRWS Bill Before You Pay
Account and customer numbers
SPRWS says these numbers are needed to set up online payments or payment plans. They are found on the bill or by contacting Customer Service.
Due date
The bill due date is listed as 15 days after the billing date. Do not wait until the last day if using mail or drop box.
Usage unit
One billing unit equals 748 gallons, or 100 cubic feet. SPRWS says an average family of four uses about 18 units per 91-day billing cycle.
| Bill line / issue | What it means | User action |
|---|---|---|
| Total current charges | New charges can include water, sewer, fees, and possible charges determined by the city you live in. | Separate water usage from sewer, storm sewer, recycling, hydrant, street-lighting, or other city charges. |
| Water service base fee | Fixed fee based on meter size for operations such as billing, accounting and customer service. | Compare meter size and community rate table if the base charge seems wrong. |
| Water usage charge | Based on volume through your water meter. In 2026, Saint Paul-area water use rates are listed separately for winter and summer. | Compare units, billing period and seasonal rate before assuming the bill is incorrect. |
| Water main replacement surcharge | Listed at $0.30 per billing unit for Saint Paul, Falcon Heights, Lauderdale, Maplewood, Mendota Heights and West Saint Paul. | For 18 units, the official example says this is $5.40 per quarter. |
| Balance transfer | SPRWS explains water bills are liens against the property, not the person, so unpaid balances can move to a new owner’s account. | Check closing paperwork, title company, realtor and SPRWS if a first bill includes old balance. |
High St. Paul Water Bill: What to Check First
Indoor leak check
Check toilets, flappers, faucets, showerheads, basement plumbing, water heater area, damp walls, and musty smells.
Outdoor use check
SPRWS notes watering lawns or gardens increases usage. Also check hose bibs, irrigation, outdoor leaks, and seasonal watering.
Household change
More occupants can increase use. Compare units and billing days, not only the dollar amount.
| What changed? | Check first | Best next action |
|---|---|---|
| Usage units jumped | Running toilet, garden/lawn watering, leak, new household occupants, longer use period. | Fix obvious leaks, save repair details, then call Customer Service if usage still does not make sense. |
| Total bill rose but water use is normal | Sewer, storm sewer, recycling, hydrant, street lighting or other city charges. | Read non-water charge lines before disputing SPRWS water use. |
| First bill after purchase is high | Balance transfer from prior owner because water bills are property liens. | Check closing paperwork and contact Customer Service with the bill and closing date. |
| Winter plumbing issue | Freeze damage, basement leak, pipe repair, water heater leak, silent toilet leak. | Document repair date, take photos, and compare usage before/after repair. |
Need Help Paying a SPRWS Water Bill?
First step: SPRWS says to start with a confidential call to Customer Service at 651-266-6350. They can work with you on a payment option for your situation, which may include a payment plan or connecting you with funding partners.
WaterWorks
WaterWorks assists low-income customers with water and sewer costs and is administered with Community Action Partnership of Ramsey and Washington Counties. Listed phone: 651-645-6470.
United Way 2-1-1
United Way 2-1-1 provides free and confidential help for people in Minnesota, including utility-bill assistance. Phone: 211.
Ramsey County help
SPRWS lists HouseCalls for Ramsey County utility-bill support at 651-266-1290 and Emergency Assistance Ramsey County at 651-266-4444.
Moving, Transfer Service or Final Bill
Official start: Call Customer Service at 651-266-6350 and press 0 to speak with a representative so SPRWS can prepare a final bill for change in occupancy.
Owners need
- Water meter reading on closing day.
- Forwarding address of previous owner.
- New owner’s name and telephone number.
- Closing date and service address.
Tenants need
- Meter reading on last day of occupancy.
- If moving out: forwarding address and new tenant name.
- If moving in: former tenant’s name and address.
- Property owner’s name, address and phone number.
How to read meter
SPRWS says the water meter is usually in the basement about a foot off the floor. Read all nine numbers from left to right, like a car odometer.
SPRWS Utility Scam Warning
Verify before you pay
If you receive a suspicious call, email or text, check your account directly by logging in online or calling SPRWS at 651-266-6350.
Door safety
SPRWS says employees carry official photo ID badges and drive vehicles with the SPRWS logo. Call to verify before opening the door if unsure.
No panic payment
SPRWS says it does not shut off water for lack of payment and will never demand immediate payment by phone, text, or at your door.
SPRWS Payment Decision Tool
Local St. Paul Tips That Prevent Bill Problems
Water bills can include non-water charges
SPRWS says the bill may include sewer charges or fees from other municipalities or government agencies. Read each line before blaming water usage alone.
Balance transfer matters after home purchase
Because water bills are liens against the property, unpaid amounts from a previous owner can move to the new owner’s account. Check closing documents.
Use checking/savings for lowest fee
Checking/savings payments are listed as fee-free. Card, digital wallet and retail cash options can add transaction fees.
Call the right number
Billing questions go to 651-266-6350. Emergencies like water main or service repair issues go to 651-266-6874.
SPRWS Office Map and Visit Planning
Use this map for general planning. Verify holidays, office access, accepted payments, drop-box needs, and whether your task can be handled online or by phone before visiting.
Customer office
1900 Rice Street, Saint Paul, MN 55113-6810.
In-person hours
SPRWS lists in-person service from 8:00 a.m.–4:30 p.m., Monday–Friday.
Before visiting
Bring your bill, customer number, account number, payment method, photo ID if needed, and any proof for moving, assistance, or high-bill questions.
Official SPRWS Links Used in This Guide
St. Paul Water Bill Payment FAQs
Where do I pay my St. Paul water bill online?
Use the official SPRWS Customer Portal linked from the Saint Paul Regional Water Services Billing and Payment page. The portal is operated through Paymentus and supports payment, registration, AutoPay, reminders, electronic billing, usage history and transaction history.
What numbers do I need to pay or register?
You need your customer number and account number. SPRWS says these are on your bill or can be obtained by calling Customer Service at 651-266-6350.
Is online payment free?
SPRWS says online access is fast, easy, safe and free. The payment method can still have fees: checking/savings is fee-free, while card and digital wallet payments have a $3.95 charge per transaction and per additional $500 block.
What is the fee for card payment?
Credit/debit card payments using Visa, MasterCard, American Express or Discover incur a $3.95 charge per transaction, plus a $3.95 fee for each additional $500 block increment.
Can I pay with Google Pay, Venmo or PayPal?
SPRWS lists Google Pay, Venmo, PayPal and PayPal Credit as accepted digital wallets through the bill payment portal. Digital wallet payments have the same $3.95 per transaction and per $500 block fee structure.
Can I pay cash?
Yes. Cash at 1900 Rice Street is fee-free. Retail cash payment is listed with a $2 fee at Walmart or $2.95 at other retailers such as CVS and Walgreens.
Where do I mail a SPRWS payment?
Mail check or money order with your bill stub to Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810.
When is my SPRWS payment due?
The due date is 15 days after the billing date. If you are mailing or using a drop box, allow extra time and avoid waiting until the due date.
What should I do if I cannot pay?
Call SPRWS Customer Service at 651-266-6350 for a confidential discussion. SPRWS may help with a payment plan or connect you with assistance providers such as WaterWorks, United Way 2-1-1, HouseCalls, Neighborhood House or Ramsey County resources.
Why is my bill high?
SPRWS says water bills are based on how much water is used. Lawn/garden watering, more occupants, and leaks can raise usage. Bills may also include non-water charges from the city or other government agencies.
How do I transfer water service or get a final bill?
Call Customer Service at 651-266-6350 and press 0. SPRWS needs meter reading details, forwarding address, new owner or tenant details, and property owner information depending on whether you are an owner or tenant.
Does SPRWS shut off water for lack of payment?
SPRWS says it does not shut off water for lack of payment and will never demand immediate payment by phone, text, or at your door. If you receive a suspicious demand, verify by logging in or calling 651-266-6350.
Does this page collect payments?
No. This is an informational guide. Use official Saint Paul Regional Water Services and City of Saint Paul pages for live payment, balance, fees, service status, assistance, rates and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.