San Francisco Water Department, CA: Bill Pay, Phone Number, Hours & Official SFPUC Help
Use this practical San Francisco water bill guide to pay your SFPUC water and sewer bill online, understand customer service hours, visit the cashier counter, use the drop box, start service, request a payment plan, apply for bill discounts, report leaks and contact 311 for water or sewer emergencies.
🔒 Official San Francisco Water Bill & SFPUC Resources
San Francisco Water Department Search Intent: Pay Bill, Call SFPUC, Check Hours, Start Service or Report Emergency
Most users searching for the San Francisco Water Department are really looking for SFPUC water and sewer bill payment, customer service, cashier hours, MyAccount login, bill relief, leak allowance or 311 emergency reporting.
The official utility provider is the San Francisco Public Utilities Commission, commonly called SFPUC. Water and sewer customers can use SFPUC MyAccount to view and pay bills online, reduce paper billing and review water usage data.
For account-specific bill questions, call 415-551-3000 or email customerservice@sfwater.org. For active water or sewer emergencies, do not wait for billing support. Use 3-1-1, 415-701-2311 from outside San Francisco, or sf311.org.
Need to pay?
Use MyAccount, in-person cashier, drop box, 7-Eleven cash option with EZ-Pay barcode, City Hall payment or other official payment methods.
Need account help?
Call 415-551-3000 or use the billing inquiry form if the question is specific to your bill.
Emergency issue?
Call 3-1-1, call 415-701-2311 from outside San Francisco, or report through sf311.org.
How to Pay Your San Francisco Water and Sewer Bill Online
The official SFPUC MyAccount portal is the best route for online payment, account review, paperless billing and usage tracking.
1
Open the official SFPUC MyAccount portal
Use the official sfwater.org-linked portal.
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Open the official portal here: SFPUC MyAccount.
SFPUC says MyAccount lets customers view and make payments online, reduce paper waste, and view water usage data and conservation targets.
2
Use your account number from the top of your bill
Do not guess account details.
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SFPUC says the water account number is located at the top of your bill. Use that number when creating or accessing online account services.
3
Check the account, customer class and service address
Important for landlords and multi-unit properties.
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Confirm the account number, customer class, service address and amount due before submitting payment. San Francisco properties may be single-family, multi-family or non-residential accounts.
4
Review usage data before paying a surprise bill
MyAccount can help you spot usage problems.
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If your bill is high, review usage data and the bill guide before assuming an error. Sudden usage increases may point to leaks, running toilets or a multi-family usage issue.
5
Save confirmation
Keep proof until the account updates.
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Save your payment receipt, confirmation number or screenshot. If the payment is tied to an overdue balance or payment plan, keep records until the balance updates.
San Francisco Water Bill Payment Options: Online, In Person, Drop Box, City Hall and 7-Eleven Cash Payment
SFPUC lists several official ways to pay. Choose based on urgency, payment type and whether you need customer service help.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online | SFPUC MyAccount | Viewing and paying bills, paperless billing and usage tracking | Use the account number shown at the top of your bill. |
| In-person cashier | 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102 | Paying and asking account questions in person | Cashier counters are open 9 a.m.–4:30 p.m. Monday–Friday, excluding legal holidays. |
| Drop box | Right-hand side wall of main entrance at 525 Golden Gate Avenue | After-hours check or money order drop-off | Do not leave cash in the drop box. |
| 7-Eleven cash payment | Participating 7-Eleven stores with SF Water EZ-Pay barcode | Cash payment outside normal office hours | SFPUC lists cash-only and a $10 minimum payment. |
| City Hall Room 140 | 1 Dr. Carlton B. Goodlett Place, San Francisco, CA 94103 | Cash and check payment where accepted | Listed hours are 8 a.m.–5 p.m. Monday–Friday, excluding legal holidays. |
San Francisco Water Department Phone Number, SFPUC Address, Cashier Hours and Customer Service Hours
For most billing questions, call SFPUC Water and Sewer Customer Service. For in-person payment, use the customer service and cashier counters at 525 Golden Gate Avenue.
Water/Sewer Customer Service
Email: customerservice@sfwater.org
Use for billing, payment questions, account details, start service and payment plans.
SFPUC Customer Service & Cashier
525 Golden Gate Avenue
1st Floor
San Francisco, CA 94102
In-person cashier hours
Monday–Friday
9:00 a.m. to 4:30 p.m.
Excluding legal holidays.
Phone/email assistance hours
8:00 a.m. to 5:00 p.m.
Except Wednesdays: 9:00 a.m. to 5:00 p.m.
Excluding legal holidays.
Start San Francisco Water and Sewer Service
SFPUC says customers can request water and sewer service online or over the phone. Online service requests are reviewed within 5 business days, and a Customer Service Representative contacts the customer to complete the request.
Residential service request
Use SFPUC’s official residential start service request form or call Customer Services.
Commercial service request
Use the commercial start service request form if the property is non-residential or business-related.
Phone help
Call 415-551-3000 Monday through Friday, except City holidays, for customer service support.
1
Confirm the account type
Residential and commercial requests are different.
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Check whether the property is single-family residential, multi-family residential or non-residential. This helps avoid choosing the wrong request process.
2
Prepare property and account details
Useful before submitting online or calling.
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Have the service address, requested start date, account holder details, phone number, email and mailing address ready. If you are renting, keep lease or property manager information nearby.
3
Submit request or call Customer Services
Online review may take up to 5 business days.
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Use the official start service request forms linked from the SFPUC water bill information page, or call 415-551-3000 for Customer Services support.
SFPUC Payment Plans, Customer Assistance Program and Overdue Bill Help
SFPUC provides several options for customers with overdue bills, including payment plans, the Customer Assistance Program, temporary exemptions and short-term assistance resources.
Payment plans
SFPUC says customers can request a payment plan online or by calling 415-551-3000.
Payment plans can help avoid water shutoffs and liens when followed properly.
CAP discount
Eligible customers may receive 25% to 40% off monthly water and sewer bills through the Customer Assistance Program.
CAP processing
SFPUC says applications may take 3–4 weeks to process, and discounts begin on the first full billing cycle after approval.
Overdue balance
If you have a large balance, do not wait. Contact Customer Services before the account reaches a more serious stage.
1
Call before the bill becomes unmanageable
Earlier action gives more room to solve the problem.
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Call 415-551-3000 and ask about payment plan options or bill relief. Have your account number, balance, income situation and payment ability ready.
2
Apply for CAP if income qualifies
Discounts can be meaningful for eligible households.
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Use the official Customer Assistance Program page to apply online, print a paper application or call SFPUC to request a paper application.
3
Use overdue bill resources if balance is large
There may be payment plan or temporary relief options.
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Review the official Resources for Customers with Overdue Bills page. It explains payment plans, CAP discounts, temporary exemptions and short-term assistance resources.
San Francisco Water or Sewer Emergency: 311, Outside-SF Phone and Common Service Problems
Billing questions and emergency service problems are different. SFPUC directs water, sewer, power and streetlight emergencies through 311 and sf311.org.
Inside San Francisco
Use for water, sewer, power or streetlight emergency or service problem reporting.
Outside San Francisco
Use this number if calling from outside the City and County of San Francisco.
Examples of issues
No water service, low water pressure, taste/odor/color problems, sewer backups, clogged catch basins, flooding and wastewater odors.
High San Francisco Water Bill? Check Usage, Leaks, Bill Protest Timing and Leak Allowance
A high SFPUC bill may come from real usage, a plumbing leak, previous balance, account class, meter reading, or a bill issue that needs review.
Check usage first
MyAccount provides usage data and conservation targets, which helps identify unusual consumption.
Check leak signs
Running toilets, irrigation, underground leaks, water heaters and multi-unit plumbing issues can raise usage quickly.
Act quickly on bill concerns
SFPUC says a bill is considered proper unless a protest is made within 15 days after the bill is produced.
1
Compare usage, not only the amount due
The bill amount may include usage, sewer charges and prior balance.
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Log in to MyAccount and compare usage against prior months. Review bill period, customer class, previous balance and current water/sewer charges before assuming a mistake.
2
Check common leak points
Silent leaks are common in older buildings.
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Check toilet flappers, faucets, irrigation, basement plumbing, water heaters, softeners, wet walls, damp ground and multi-unit common-area plumbing. Keep repair receipts and photos.
3
Contact SFPUC quickly if the bill seems wrong
Bill protest timing matters.
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Call 415-551-3000 or submit the billing inquiry form. SFPUC says bill-specific inquiries through the form are responded to within 2 business days.
Practical San Francisco Water Bill Tips That Prevent Late Problems, Missed Discounts and Wrong Emergency Calls
These details matter because SFPUC uses MyAccount, in-person cashier counters, 7-Eleven cash payments with EZ-Pay barcode, bill relief programs and 311 emergency reporting.
Use MyAccount for usage clues
Do not only pay the bill. Check usage data and conservation targets because they can show unusual consumption early.
Do not put cash in the drop box
SFPUC specifically says not to leave cash in the 525 Golden Gate Avenue drop box. Use check or money order only.
Apply for CAP early
CAP can provide 25% to 40% off monthly water/sewer bills for eligible customers, but processing can take several weeks.
Use 311 for service problems
For no water, sewer backups, flooding or pressure issues, use 311 or sf311.org. Billing customer service is not the fastest emergency route.
San Francisco Water Department Bill Pay FAQs
These FAQs answer real user questions about San Francisco water bill payment, SFPUC phone number, hours, office address, cash payment, start service, payment plans, CAP discounts, leak allowance and emergencies.
QHow do I pay my San Francisco water bill online?▾
Use the official SFPUC MyAccount portal at https://myaccount.sfwater.org. MyAccount lets customers view and make payments online, reduce paper waste, and review usage data and conservation targets.
QWhat is the San Francisco Water Department customer service phone number?▾
For San Francisco water and sewer bill customer service, call SFPUC Customer Services at 415-551-3000.
QWhat are SFPUC customer service phone hours?▾
SFPUC lists Customer Service phone and email assistance as 8 a.m. to 5 p.m., except Wednesdays 9 a.m. to 5 p.m., excluding legal holidays.
QWhere is the SFPUC customer service and cashier office?▾
SFPUC Customer Service and Cashier Counters are located at 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102.
QWhat are SFPUC in-person payment hours?▾
SFPUC lists in-person Customer Service and Cashier Counter hours as 9 a.m. to 4:30 p.m., Monday to Friday, excluding legal holidays.
QCan I pay my San Francisco water bill with cash?▾
SFPUC lists participating 7-Eleven stores for cash payment with an EZ-Pay barcode and a minimum payment of $10. Cash payment options are also listed at SFPUC cashier counters and City Hall Room 140 where applicable.
QHow do I start San Francisco water and sewer service?▾
SFPUC says residential and commercial customers can request water and sewer service online or call Customer Services at 415-551-3000. Online service requests are reviewed within 5 business days and a representative contacts the customer to complete the request.
QWho do I call for San Francisco water or sewer emergencies?▾
For water, sewer, power or streetlight emergencies or service problems in San Francisco, call 3-1-1, call 415-701-2311 from outside San Francisco, or report through sf311.org.
QDoes SFPUC offer water bill discounts or payment plans?▾
Yes. SFPUC offers flexible payment plans for overdue bills and a Customer Assistance Program that can provide 25% to 40% off monthly water and sewer bills for eligible customers.
QIs WaterBillsPay.org the official San Francisco Water Department website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official SFPUC links.
The Safest Way to Pay or Fix a San Francisco Water Bill Issue
For normal payment, use the official SFPUC MyAccount portal. For water and sewer billing help, call 415-551-3000 or email customerservice@sfwater.org.
If you need in-person help, visit the SFPUC Customer Service and Cashier Counter at 525 Golden Gate Avenue, 1st Floor. If the issue is an active water or sewer emergency, call 3-1-1, call 415-701-2311 from outside San Francisco, or use sf311.org.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.