SFPUC Bill Pay & Account Help
Use this guide to pay a San Francisco water/sewer bill, choose MyAccount, EZ-Pay, phone, mail, in-person, cash barcode, AutoPay, payment plan, CAP discount, leak allowance, or start/stop service without guessing.
Every practical step includes the official SFPUC link next to the action, so users can move quickly instead of reading filler.
Start Here: What Do You Need To Do?
Use MyAccount to view/pay your bill and check water use online.
Open MyAccountUse SF Water EZ-Pay for one-time card, debit, eCheck, or eCash options.
Open SF Water EZ-PayRequest a payment plan or call 415-551-3000 before shutoff/lien issues grow.
Payment plan helpCheck leak allowance and call the High Consumption Unit at 415-551-4780.
Leak allowancePay a San Francisco Water Bill: Step-by-Step With Official Links
Open the official payment route
Start from SFPUC MyAccount or SFPUC’s official Payment Method Options page. Avoid search ads and bill-service pages that are not listed by SFPUC.
Choose MyAccount or EZ-Pay
Use MyAccount when you want account history, usage, or regular bill access. Use SF Water EZ-Pay for a one-time online payment with card, debit card, eCheck, or eCash.
Check payment limits and posting risk
SFPUC lists a $1,000 limit within a 30-day period for credit and debit card payments only. If your balance is bigger or service is urgent, call Customer Service before relying on one payment route.
Save proof after payment
Keep the confirmation, date, time, amount, method, account number, screenshot, and bank/card record. This matters if a payment is pending, delayed, or made close to a shutoff deadline.
Call if you are behind or service is at risk
For overdue bills, payment plans, shutoff/lien questions, or account-specific help, call SFPUC Customer Service at 415-551-3000.
SFPUC Payment Methods, Limits and Best Use
| Payment route | Official detail | Best for | Official link |
|---|---|---|---|
| MyAccount / SFPUC BillPay | SFPUC says customers can sign up for BillPay by logging into MyAccount. | Customers who want account access, bill viewing, and water-use checks. | MyAccount |
| SF Water EZ-Pay | One-time online payment with Visa, MasterCard, American Express, debit card, eCheck, or eCash. | Quick one-time payment without managing full account settings. | EZ-Pay |
| Credit/debit card limit | SFPUC lists a $1,000 limit within a 30-day period for credit and debit card payments only. | Small or normal monthly payments under the card limit. | Payment options |
| eCash barcode | Cash payments can be made at participating 7-Eleven, CVS, Walgreens, and Speedway stores using a barcode from EZ-Pay. | Customers who prefer cash but need a retail payment option. | Download barcode |
| Automated phone payment | SFPUC lists 844-737-8222 for automated payment service. | Customers who prefer phone payment or cannot access the website. | Phone pay info |
| Bank BillPay / CheckFree | SFPUC also lists your financial institution’s BillPay service or a bill payment provider such as CheckFree. | Non-urgent payments where bank processing time is acceptable. | BillPay options |
Pay by Phone, Mail, Cash, SFPUC Office or City Hall
SFPUC cashier
525 Golden Gate Ave, 1st Floor. Cashier counters: 9 AM–4:30 PM, Monday–Friday, excluding legal holidays.
Office hours| In-person / cash route | Official detail | Useful note |
|---|---|---|
| SFPUC Customer Service & Cashier | 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102. Counters open 9 AM–4:30 PM Monday–Friday, excluding legal holidays. | Use this for cashier help, account questions, and payment issues that need a person. |
| After-hours drop box | Drop box is on the right-hand side wall of the main entrance at 525 Golden Gate Avenue. | Use check or money order only. Do not leave cash in the drop box. |
| City Hall, Room 140 | 1 Dr. Carlton Goodlett Place, San Francisco, CA 94103. Cash and check payments only. 8 AM–5 PM Monday–Friday, excluding legal holidays. | Good for Civic Center visitors, but verify before making a special trip. |
| Retail cash option | Pay cash at participating 7-Eleven, CVS, Walgreens, and Speedway stores using EZ-Pay barcode. | 7-Eleven cash minimum is listed as $10. Download the barcode from EZ-Pay first. |
AutoPay, MyAccount and Direct Payment Plan
MyAccount
MyAccount allows customers to view and pay bills and check water use online. Use it when you want more than a one-time receipt.
Open MyAccountAutomatic payment
SFPUC lists automatic payment service and DirectPaymentPlan.com. For an authorization form or details, call 415-551-3000 or email customerservice@sfwater.org.
Direct Payment PlanUsage check
If your bill jumps, use MyAccount and the “Reading Your Water Bill” resources before assuming the charges are wrong.
Understand your billOverdue SFPUC Bill: Payment Plan and Relief Steps
Do this before a shutoff or lien problem grows: SFPUC says customers with large balances can request a payment plan online or call 415-551-3000. Be ready with account number, account holder name, phone, service address, mailing address, requested number of months, and preferred payment method.
1. Gather details
Account number, name, phone, service address, mailing address, months requested, and payment method.
2. Request plan
Use SFPUC’s payment plan page or call 415-551-3000. Watch for follow-up calls from unknown numbers.
3. Wait for confirmation
SFPUC says customers will be sent confirmation of the payment plan within 1–2 weeks.
Customer Assistance Program: 25%–40% Water/Sewer Discount
Discount amount
SFPUC’s CAP can provide 25% or 40% off eligible water/sewer bills for low-income customers.
CAP water/sewer pageShutoff/lien protection
SFPUC says customers enrolled in CAP are exempt from water service shutoffs and liens.
Apply for CAPWays to apply
Apply online, print and mail an application, call 415-551-3000 for a paper application, or apply in person at 525 Golden Gate Avenue, 1st Floor.
Save up to 40%| Household size | 40% discount income limit | 25% discount income limit | Note |
|---|---|---|---|
| 1 person | $32,750 | $54,550 | Based on SFPUC’s 2025 AMI table. |
| 2 people | $37,400 | $62,350 | Verify current income limits before applying. |
| 3 people | $42,100 | $70,150 | Income is verified during application. |
| 4 people | $46,750 | $77,950 | Use official SFPUC page for larger household sizes. |
High San Francisco Water Bill: Leak Allowance and Fast Checks
Visible leak
For visible leaks like toilets or fixtures, SFPUC says leak allowance is ordinarily based on one-half of the excess delivery due to leakage.
Leak allowanceConcealed leak
For concealed leaks such as underground or behind-wall leaks, SFPUC says the allowance may be based on full excess delivery.
Apply for creditDeadline
Customers must apply for leak allowance credit within 15 days of the first notice of the high bill.
Leak credit rulesHigh Consumption Unit: Call 415-551-4780. Proof of repairs is required, such as a plumber’s invoice or material receipt. If you made repairs but do not have proof, contact the High Consumption Unit to ask about inspection options.
SFPUC Rates and Bill Basics Users Should Know
Tier 1 water use
For single-family residential water, SFPUC explains Tier 1 applies to the first 4 Ccf per month.
Bill explanationTier 2 use
Tier 2 applies to additional Ccf used above the first 4 Ccf for single-family residential customers.
Understand tiers| Bill item | What it means | What to check |
|---|---|---|
| Water use | Measured in Ccf / units of water. 1 Ccf = 748 gallons. | Compare current Ccf with prior bills, not only the dollar amount. |
| Wastewater | Wastewater is billed separately from water and can have its own tier/rate logic. | High sewer charges may need a different review than high water use. |
| Customer class | Single-family, multi-family, and non-residential accounts can be billed differently. | Your customer class appears on the bill. |
| Dispute / appeal | SFPUC says if you disagree with charges, payment should be made “under protest” to avoid delinquency collection action. | Call 415-551-3000 or use the billing inquiry route. |
Start or Stop SFPUC Water/Sewer Service
Start service
You can request water/sewer service online or by phone. Online requests are reviewed within 5 business days, and a representative will contact you.
Start serviceStop service
Stop-service requests can be submitted online or by phone. SFPUC says requests must be made at least two business days before the requested stop date.
Stop servicePhone option
Call Customer Service at 415-551-3000. SFPUC notes electricity and water/sewer services are billed separately and require separate accounts.
Customer ServiceShutoff, Lien, Protest Payment and Emergency Help
| Situation | Official detail to know | Best next action | Official link |
|---|---|---|---|
| Past-due bill | Unpaid charges can be subject to late payment penalty. SFPUC offers payment plans and relief resources. | Call 415-551-3000 or request a payment plan before the issue becomes shutoff/lien risk. | Overdue resources |
| Water shutoff risk | SFPUC has a written policy for discontinuation of residential water service for nonpayment. | Review shutoff/lien resources and request plan or assistance early. | Shutoffs and liens |
| Service already discontinued | SFPUC says full payment must be made in person at 525 Golden Gate Avenue before restoration, and same-day restoration is not guaranteed. | Call 415-551-3000 to confirm the full amount and restoration process before going. | Past due bill details |
| Disputed charges | SFPUC says payment should be made “under protest” to avoid delinquency collection action while charges are investigated. | Call Customer Service or use the billing inquiry form and clearly state what you dispute. | Billing inquiry form |
| Water/sewer emergency | SFPUC says call 3-1-1 or 415-701-2311 from outside San Francisco for 24-hour water, power, or sewer emergency/service problems. | Use emergency contact route, not bill-pay pages. | SF311 |
Local San Francisco Tips That Actually Help
Use 525 Golden Gate for urgent account restoration
If water service has already been discontinued for nonpayment, do not assume online payment alone solves it. Confirm the exact restoration process with 415-551-3000.
Cash payers should use EZ-Pay barcode first
Retail cash payment requires a barcode from SF Water EZ-Pay. Do not go to a store expecting staff to find your SFPUC account without the barcode.
Senior or dependent adult households can add a third-party notice
SFPUC offers a Third Party Notification Plan so a chosen person or organization can receive notices and help avoid service termination from missed bills.
High bill? Repair first and save proof
Leak allowance requires repair proof. Save plumber invoices, parts receipts, photos, dates, and communication before applying.
SFPUC Water Bill Problem Fixes
| Problem | Best next action | Official link or number |
|---|---|---|
| Need to pay now | Use MyAccount or SF Water EZ-Pay. Save confirmation and bank/card record. | MyAccount / EZ-Pay |
| Card payment over $1,000 | SFPUC lists a $1,000 limit within 30 days for credit/debit card payments only. Use another route or call. | Payment options |
| Need a payment plan | Request online or call 415-551-3000. Have account number and requested repayment months ready. | Payment plan |
| Low income / need discount | Apply for CAP water/sewer discount. Eligible customers may get 25%–40% off. | CAP application |
| Leak caused high bill | Repair leak, keep proof, and apply within 15 days of first high-bill notice. | Leak allowance / 415-551-4780 |
| Billing question | Use billing inquiry form for faster response or call Customer Service. | Billing inquiry / 415-551-3000 |
| Emergency or service problem | Call 311 or 415-701-2311 from outside San Francisco. | SF311 |
SFPUC Customer Service Map and Visit Planning
Use the map for orientation. Verify live hours before visiting, especially around legal holidays or service notices.
SFPUC Customer Service
525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102.
Cashier counter hours
9 AM–4:30 PM, Monday–Friday, excluding legal holidays.
City Hall option
City Hall, Room 140, 1 Dr. Carlton Goodlett Place. Cash/check only, 8 AM–5 PM Monday–Friday, excluding legal holidays.
Official SFPUC Links Used in This Guide
San Francisco Water Bill Payment FAQs
Where do I pay my San Francisco water bill online?
Use SFPUC MyAccount for account login and bill access, or SF Water EZ-Pay for a one-time online payment. Start from the official SFPUC payment options page if you are unsure.
What is the SFPUC phone payment number?
SFPUC lists 844-737-8222 for its automated payment service provider.
What is the SFPUC Customer Service number?
Call 415-551-3000 for water and sewer customer service. Have your account number ready.
Can I pay a SFPUC bill by cash?
Yes. SFPUC lists eCash payments through participating 7-Eleven, CVS, Walgreens, and Speedway stores using a barcode downloaded from SF Water EZ-Pay. 7-Eleven cash payments have a listed minimum of $10.
Where do I mail a San Francisco water bill payment?
Send the bottom portion of the bill with check or money order payable to San Francisco Water to P.O. Box 7369, San Francisco, CA 94120-7369. Do not mail cash.
Where can I pay SFPUC in person?
SFPUC Customer Service and Cashier Counters are at 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102. SFPUC lists counter hours as 9 AM–4:30 PM, Monday–Friday, excluding legal holidays.
What if I cannot pay my SFPUC bill?
Request a payment plan online or call 415-551-3000. You can also review CAP, temporary exemption, and other overdue-bill resources through SFPUC.
Can I get a discount on my SFPUC water/sewer bill?
Eligible low-income customers may receive 25% or 40% off their water/sewer bill through the SFPUC Customer Assistance Program.
What should I do if my San Francisco water bill is high?
Check for leaks, review usage, repair the issue, keep proof, and apply for SFPUC’s leak allowance within 15 days of the first high-bill notice. You can also call the High Consumption Unit at 415-551-4780.
Does this page collect SFPUC payments?
No. This is an independent informational guide. Use SFPUC MyAccount, SF Water EZ-Pay, SFPUC Customer Service, or official SFPUC forms for live payment, account balance, service status, shutoff, lien, and assistance decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.