Salina Water Payment Guide: Pay Your Bill Online, by Phone, Mail, Drop Box or In Office
This guide helps City of Salina, Kansas utility customers pay water, sewer and trash bills through the official online portal, IVR phone system, mail, drop box or Water Department office, with current fees, contact details and practical billing tips.
🔒 Official City of Salina Water Bill Payment Resources
Salina Water Bill Payment Basics: Online Portal, IVR Phone Pay, Mail, Office and Drop Box
The City of Salina Water Department manages utility billing for water, sewer and trash collection accounts. Customers can pay online, by phone, in office, by mail or through City drop boxes.
Salina changed to a new utility billing software and payment processing system in June 2024. Because of that change, customers who used the older online system may need to create a new online account before using the full bill-viewing and account-management features.
If you only want to make a quick payment, the online portal also offers a one-time payment option. If you want recurring convenience, bill viewing, payment history and easier future access, create an online account instead.
| Need | Best Official Place | What To Do |
|---|---|---|
| Pay online | salutil.salina.org | Use One Time Payment or create a New User account. |
| Pay by phone | 1-877-883-3757 | Use keypad prompts, account details and payment method. |
| Pay in office | 300 W. Ash St., Room 102 | Visit Monday–Friday, 8:00 AM–5:00 PM. |
| Mail payment | PO Box 780208, Wichita, KS 67278 | Mail check or money order early with bill stub/account number. |
| Emergency | 785-826-7305 | Call for water main breaks, emergency shutoffs and sewer backups. |
How to Pay Salina KS Water Bill Online Through the Official Portal
The official Salina online payment portal lets customers make a one-time payment or create a New User account for ongoing access. Keep your current bill ready before starting.
1
Open the official Salina utility billing website
Avoid third-party payment pages and search ads
Open the official City of Salina utility billing portal from the Water Department payment page. Check the URL before entering account or card information.
2
Choose One Time Payment or New User
Pick based on how often you pay online
Use One Time Payment when you want to pay quickly without setting up a full portal profile. Choose New User if you want online account access, future bill viewing and easier repeat payments.
If you paid online before the 2024 system upgrade, you may still need to create a new online account for the newer software.
3
Enter your account information carefully
Use the current bill statement
Enter the account information exactly as shown on your City of Salina water bill. Before submitting payment, verify the account name, service address, amount due and payment method.
4
Review the processing fee before paying
Card and e-check fees are different
The City lists online debit/credit card processing fee and e-check processing fee. Debit/credit card transactions over $200 are not accepted on the website only at this time, while e-check does not have that listed transaction limit.
5
Save your payment confirmation
Important near due date or for account questions
After paying, save the confirmation number, payment date, account number, amount and screenshot or receipt. If the payment does not show, call the Water Department with those details.
All Ways to Pay a Salina Water Bill: Online, Phone, Mail, Drop Box and In Office
Salina provides several payment choices. Pick your method based on how close the due date is, whether you want a receipt, whether you are paying by card or e-check, and whether you need help from staff.
Fastest routine option
Use the online portal or IVR phone payment if you have your account information and payment method ready.
Best no-login option
Use One Time Payment online or pay by IVR phone if you do not want to create an online account.
Best help option
Visit the office or call 785-309-5740 when you need account-specific help, move service or billing clarification.
| Payment Method | Official Detail | Practical Tip |
|---|---|---|
| Online | Use salutil.salina.org and choose One Time Payment or New User. | Best for quick payment and future online account access. |
| Phone / IVR | Call 1-877-883-3757 and follow prompts. | Useful if the website is not working or you prefer phone prompts. |
| PO Box 780208, Wichita, KS 67278. | Mail early and include your bill stub or account number. | |
| In office | 300 W Ash St., Room 102, Salina, KS 67401. | Good for cash/check/card questions or account-specific issues. |
| Drop box | South side of City-County Building and outside Room 102 office door. | Use check or money order and avoid cash unless City staff confirms otherwise. |
| Water Department help | Call 785-309-5740. | Use for billing, account setup, move service and payment questions. |
Salina Water Bill Payment Fees: Online, IVR and In-Office Processing Charges
The City of Salina lists processing fees because payment costs changed with the newer utility billing and payment system. Always review the current fee shown on the payment screen before submitting.
| Payment Type | Official Fee Detail | Practical Tip |
|---|---|---|
| Online debit/credit card | $3.95 processing fee; online card transactions over $200 are not accepted on the website only at this time. | For larger amounts, consider e-check or another official method. |
| Online e-check | $2.45 processing fee; no listed transaction limit. | Often better for higher balances than card on the website. |
| IVR debit/credit card | $4.45 processing fee. | Useful when you cannot access online portal. |
| IVR e-check | $2.45 processing fee. | Have routing and account details ready before calling. |
| In-office credit card | $3.25 or 2.5%, whichever is higher. | Ask staff for the final total before approving the card payment. |
| Mail / drop box | Processing fee not listed for check/money order routes. | Use only if you have enough time before the due date. |
Real Salina Water Bill Tips That Save Time, Fees and Account Stress
These practical checks help Salina customers avoid wrong-account payments, website card-limit issues, slow mail posting, service-fee surprises and emergency call confusion.
Create a new online account if needed
After the 2024 billing system upgrade, older online login habits may not work the same way. Use New User if you need full access.
Use e-check for higher balances
The official page lists no e-check transaction limit, while website card transactions over $200 are not accepted at this time.
Do not wait to mail checks
Mail payments can be delayed. If the due date is close, use online, IVR or office payment instead.
Use the correct emergency number
Water/sewer emergencies go to 785-826-7305, not the normal billing line.
Check the usage tracking portal
If your bill jumps, the water usage tracking portal can help you spot unusual use before calling.
Keep screenshots of payments
Save confirmation numbers and screenshots, especially after system changes or when paying near the due date.
Need Help With a Salina Water Bill? Account Setup, Move Service, High Bill and Payment Questions
The Water Department can help with new accounts, final accounts, billing questions, payment method questions, trash-related utility billing questions and service-order questions. Call early if you cannot find your account or if payment is near the due date.
Start, stop or transfer service
The Water Department links to official online forms for starting, stopping and transferring water service. Use these when moving in or out.
Water usage tracking
Use the Water Usage Tracking Portal if you want to review usage patterns and investigate possible leaks or unusual consumption.
1
Call before payment becomes urgent
Earlier contact gives more practical options
If your bill, account number, payment portal or due date is confusing, call 785-309-5740 before the last day. Keep the bill, service address and payment details ready.
2
Use the correct service form when moving
Start, stop and transfer are different requests
If you are moving, use the official start, stop or transfer service links from the Water Department page. Do not assume paying the bill automatically transfers service into or out of your name.
3
Check usage before disputing a high bill
A leak can look like a billing issue
Review your usage, check toilets, outdoor faucets, irrigation and visible plumbing. If the meter moves when all water is off, you may have a leak on your property.
City of Salina Water Department Phone Number, Office Address, Drop Box, Mail Address and Emergency Contact
Use these official details for water bill payment, account setup, payment help, trash billing questions, water/sewer emergencies and in-person customer service.
Water Department Customer Service
Phone: 785-309-5740
Fax: 785-826-9114
Office: 300 W. Ash St., Room 102, Salina, KS 67401
Hours: Monday–Friday, 8:00 AM–5:00 PM
Payment & Emergency Details
IVR Pay by Phone: 1-877-883-3757
Mail: PO Box 780208, Wichita, KS 67278
Trash Questions: 785-309-5750
Water/Sewer Emergencies: 785-826-7305
City of Salina Water Department
300 W. Ash St., Room 102, Salina, KS 67401
Office hours are listed as Monday through Friday, 8:00 AM to 5:00 PM. Confirm holiday closures before visiting.
Salina Water Bill Higher Than Normal? Check Usage, Leaks, Trash Charges and Payment History
Because Salina utility billing may include water, sewer and trash collection, a high bill is not always only a water-use problem. Check the full statement and compare each charge category.
| High Bill Clue | Possible Reason | What To Do |
|---|---|---|
| Water usage jumped | Running toilet, faucet leak, irrigation issue or hidden plumbing leak. | Use the usage tracking portal and check fixtures before calling. |
| Trash charge question | Utility billing can include trash collection charges. | Call 785-309-5750 for trash questions. |
| Payment missing | Wrong account details, mail delay or posting delay. | Call with confirmation number and payment date. |
| Card payment failed | Website card limit or processing error. | Try e-check or call the Water Department before due date. |
| Sewer backup or main break | Emergency utility issue, not just a billing issue. | Call 785-826-7305 immediately. |
Salina KS Water Bill Pay FAQs
These answers cover common Salina water bill payment, online portal, phone payment, processing fees, mailing address, drop box, office and emergency questions.
Where can I pay my Salina KS water bill online?▾
Use the official City of Salina online utility billing portal at salutil.salina.org/css/default.aspx or start from the official Water Department payment options page.
What is the Salina Water Department phone number?▾
The Water Department phone number is 785-309-5740.
What is the Salina water bill pay-by-phone number?▾
The IVR phone payment number is 1-877-883-3757. Follow the keypad prompts to enter account information and payment method.
Where is the Salina Water Department office?▾
The office is at 300 W. Ash St., Room 102, Salina, KS 67401. Office hours are Monday through Friday, 8:00 AM to 5:00 PM.
Where do I mail Salina water bill payments?▾
Mail payments to PO Box 780208, Wichita, KS 67278. Include the bill stub or account number and mail early.
Does Salina charge payment processing fees?▾
Yes. The City lists separate processing fees for online card payments, online e-check, IVR card payments, IVR e-check and in-office card payments.
Can I pay with a card online?▾
Yes, but the City notes that debit/credit card transactions over $200 are not accepted on the website only at this time. E-check does not have that listed transaction limit.
Where is the Salina water bill drop box?▾
The City lists a drop box on the south side of the City-County Building as you pull into the circle drive off Ash Street, and another drop box outside the Water Department office door at 300 W. Ash St., Room 102.
What is the Salina water and sewer emergency number?▾
For water and sewer emergencies such as main breaks, emergency shutoffs and sewer backups, call 785-826-7305.
Is WaterBillsPay.org the official City of Salina website?▾
No. WaterBillsPay.org is an independent informational guide. Use official City of Salina links for payments, account updates, fee rules and emergency reporting.
Official City of Salina Links Used for This Guide
Use these official resources for final payment, fee, account, service and emergency decisions.
| Resource | Official Link | Use It For |
|---|---|---|
| Online Payment Portal | salutil.salina.org | Pay online, one-time payment and new online account setup. |
| Payment Options | Options for Paying Your Water Bill | Official payment methods, fees, mailing address, office, drop box and phone numbers. |
| Water Department | City Water Department | Main Water Department page, billing service links and usage portal links. |
| Make a Payment | City Make a Payment | Official payment hub for water bill and other City payments. |
| Start / Stop / Transfer Service | Water Service Forms | Start, stop or transfer water service when moving. |
| Water Usage Tracking | Usage Tracking Portal | Review water usage and investigate unusual consumption. |