SPRWS Bill Pay & Account Help
Need to pay a Saint Paul water bill? Use the official SPRWS Paymentus customer portal, automated phone system, mail, cash retail barcode, drop box, or in-person customer service at 1900 Rice Street.
This guide gives the fast route plus the important details: account/customer numbers, no-fee bank payments, $3.95 card/digital wallet fee, retail cash fee, payment due timing, credit arrangements, WaterWorks help, meter reading, leak checks, moving transfer, and emergency contacts.
Start Here: Pick Your Saint Paul Water Bill Situation
Use the official SPRWS Paymentus portal. Register if you want AutoPay, eBills, payment reminders and usage history.
Open Paymentus portalUse checking/savings account payment or AutoPay from checking/savings to avoid card/digital-wallet fees.
Portal fee infoCall customer service and request a credit arrangement before the bill creates bigger property-tax issues.
Bill assistanceCheck usage, lawn/garden watering, added occupants and toilet leaks. A silent toilet can waste thousands of gallons.
Leak checksPay Your Saint Paul Water Bill: Practical Steps With Official Links
Open the official SPRWS Paymentus portal
Use the official portal to pay online, register, make a one-time payment, set reminders, view transaction history and manage your account.
Register if you want the full tools
To register, use your account number, customer number and email address. Registration gives access to eBills, reminders, automatic payments, usage history and transaction history.
Choose the payment method with the right fee
Checking/savings payments are fee-free. Credit/debit card and digital wallet payments have a $3.95 charge per transaction and per additional $500 block increment.
Use phone, mail, drop box or retail cash only when it fits
Phone payment is available through 651-266-6350. Check/money order can be mailed or dropped at 1900 Rice Street. Retail cash payments require the right information or portal barcode.
Save proof and contact SPRWS if urgent
Keep the confirmation, amount, date, account/customer number, payment route and receipt. For water service restoration, billing questions or credit arrangements, call customer service.
SPRWS Payment Methods, Fees and Best Use
| Payment route | Official detail | Best for | Official action |
|---|---|---|---|
| Online portal | Paymentus portal supports one-time payment, registration, eBills, reminders, usage history and transaction history. | Most customers who want self-service. | Open portal |
| Checking / savings | Fee-free through the portal; AutoPay from checking/savings is also fee-free. | Lowest-cost online or AutoPay route. | Portal fee info |
| Credit / debit card | Visa, MasterCard, American Express and Discover accepted. Fee: $3.95 per transaction and per additional $500 block increment. | Fast card payment when the fee is acceptable. | Pay by card |
| Digital wallet | Google Pay, Venmo, PayPal and PayPal Credit accepted through the bill payment portal only. Same $3.95 fee rule applies. | Customers who prefer wallet payment and accept the fee. | Portal wallet payment |
| Phone | Call 651-266-6350 and use the automated system or speak with customer service. Automated phone service is available 24 hours. | Phone payment, account info, and customer-service help. | Call 651-266-6350 |
| Check or money order | Pay in person, by return mail with bill stub, or in one of the 24-hour drop boxes at 1900 Rice Street. | Paper payments and after-hours drop-box use. | Mail/drop box details |
| Cash in person | Cash payments at 1900 Rice Street are fee-free. | Cash customers who can visit during office hours. | Office info |
| Retail cash | Retail stores may include Walmart, CVS and Walgreens. Walmart fee listed as $2; other retailers such as CVS/Walgreens listed as $2.95. | Cash customers who cannot visit 1900 Rice Street. | Generate barcode / locate retail options |
Payment Portal, AutoPay, eBills and Multiple Accounts
Register with account details
You need customer number, account number and email address. After registration, Paymentus sends a confirmation email.
Register nowAutoPay
AutoPay can withdraw on the due date. Checking/savings AutoPay is fee-free; card and digital-wallet AutoPay have the transaction fee.
AutoPay infoMultiple properties
SPRWS says users responsible for more than one property/account can add multiple accounts to the same Paymentus profile.
Portal FAQRetail Cash Payments: Do This Before Going to Walmart, CVS or Walgreens
SPRWS says Walmart requires your SPRWS account and customer numbers. All other retail stores require you to start a one-time payment on the bill payment portal and generate a barcode before paying.
Walmart
Bring SPRWS account number and customer number. Listed third-party retail fee: $2.
CVS / Walgreens style retailers
Use the portal first to generate a barcode. Listed third-party retail fee: $2.95.
UNBank / check-cashing locations
SPRWS portal FAQ says you cannot pay at an UNBank or other check cashing location.
Due Date, Partial Payment and Credit Arrangement
Due date
SPRWS FAQ says payment is due 15 days after the billing date.
Credit arrangement
If you cannot pay all or part of the bill, call 651-266-6350 and request a credit arrangement.
Property-tax risk
SPRWS says a credit arrangement can help avoid the water bill being certified to property taxes, which adds a $15 certification fee and percentage-based certification interest.
WaterWorks and Other Bill Assistance
Start with a confidential call to SPRWS customer service at 651-266-6350. SPRWS says they can work with customers on payment options, including payment plans and connections to partners with funding.
| Assistance option | Official detail | Action |
|---|---|---|
| SPRWS Customer Service | Confidential call to discuss payment plan or other options. | 651-266-6350 |
| WaterWorks | SPRWS initiative for low-income customers with water and sewer costs, administered with Community Action Partnership of Ramsey and Washington Counties. | CAPRW / 651-645-6470 |
| United Way 2-1-1 | Free and confidential information and assistance in Minnesota, open 24/7. | 211unitedway.org / 211 |
| HouseCalls | Ramsey County only; services may include utility-bill financial assistance. | 651-266-1290 |
| Neighborhood House | Ramsey County resource with basic-needs programs and possible emergency financial support. | 651-789-3602 |
| Emergency Assistance Ramsey County | Ramsey County emergency assistance contact. | 651-266-4444 |
What Your SPRWS Bill Can Include
Water and sewer usage
Water and sewer usage are measured by unit. One billing unit equals 748 gallons, or 100 cubic feet.
Saint Paul water charges
In Saint Paul, the bill can include water service base fee, water usage, main replacement surcharge and right-of-way fee.
Other city charges
Depending on where you live, the bill may include stormwater, sewer, recycling, street lighting, hydrant charges or other municipal charges set by the city you live in.
2026 SPRWS Water Rates Quick Reader
Use the official rate page before calculating a final bill. The quick details below explain why many “water bill” totals include more than just water usage.
| Rate item | Official 2026 detail | Practical meaning |
|---|---|---|
| Water base fee | For Saint Paul, Falcon Heights, Lauderdale, Maplewood, Mendota Heights and West Saint Paul, under 1-inch or 1-inch single-family example is $26.91 per quarter. | Fixed water charge even before usage. |
| Water usage charge | Measured per billing unit. One billing unit is 748 gallons. Saint Paul-area winter example: $4.95; summer example: $5.11. | Usage rises with irrigation, leaks, extra occupants, laundry, showers and toilet leaks. |
| Main replacement surcharge | $0.30 per billing unit for Saint Paul, Falcon Heights, Lauderdale, Maplewood, Mendota Heights and West Saint Paul. | Funds water-main replacement. |
| Typical residential example | SPRWS says typical single-family residential use is 18 units per quarter, or 13,464 gallons. | Compare your usage to 18 units before assuming a bill is abnormal. |
| Safe Drinking Water fee | SPRWS FAQ lists $0.81 per month, or $2.43 per quarter, for testing public water supplies. | Small required testing charge, separate from actual gallons used. |
High Saint Paul Water Bill: Meter, Leak and Usage Checks
Toilet leaks
SPRWS says toilets are one of the most common home leaks. A toilet leak can waste up to 5 gallons per minute, or 7,200 gallons per day.
Leak guidanceDye test
Put food coloring or dye tablets in the toilet tank, wait 25–30 minutes, do not flush, then check the bowl. Color in the bowl means a toilet leak.
Toilet test stepsMeter location
SPRWS says the water meter is inside the house, commonly in the basement about one foot off the floor, or in a crawl space, pit or utility room.
Meter reading info| What you notice | Likely reason | Best next step |
|---|---|---|
| Usage above 18 units per quarter | More than the typical residential example, but may be normal with household size, irrigation or leaks. | Compare prior usage, check toilets and outdoor watering, then call customer service if unclear. |
| Sudden jump with no lifestyle change | Silent toilet leak, irrigation issue, water softener problem or pipe leak. | Use dye test, inspect fixtures and call a plumber if you cannot locate the leak. |
| Moving / first bill shows balance transfer | SPRWS says water bills are liens against the property; unpaid previous-owner balance may transfer to the new owner’s account. | Check closing documents and contact customer service. |
| Outside blue flags or paint | SPRWS marks areas in response to Gopher State One Call locate requests. | Call 811 / Gopher State One Call if you have questions before digging. |
Moving? Transfer Water Service or Final Bill
SPRWS says to call customer service at 651-266-6350 and press “0” to speak with a representative so they can prepare a final bill for change in occupancy.
| Customer type | Prepare these details | Insider tip |
|---|---|---|
| Owner closing | Water meter reading on closing day, forwarding address of previous owner, new owner name and phone number. | Take a dated photo of the meter reading at closing. |
| Tenant moving out | Meter reading on last occupancy day, forwarding address, and name of new tenant if known. | Do not assume landlord handles the final bill unless lease says so. |
| Tenant moving in | Name/address of former tenant and property owner’s name, address and phone number. | Ask for prior balance or account status before your first bill surprises you. |
| Reading meter | Read all nine numbers left to right like a car odometer. | The meter is usually inside, not outside. |
SPRWS Customer Service, Meter, Engineering and Emergency Contacts
Emergency / dispatch
651-266-6874
24-hour emergency contact for water main, hydrant, street repair and after-hours service restoration.
Water quality / lab
651-266-1635
Monday–Thursday 7:30 a.m.–4:30 p.m.; Friday 7:30 a.m.–3:30 p.m.
Local Saint Paul Tips Users Actually Need
Check if you are really an SPRWS customer
SPRWS serves Saint Paul and surrounding communities. Your bill may include municipality-specific sewer, stormwater, recycling or lighting charges set by your city, not SPRWS.
Use checking/savings if you hate fees
Card and digital wallet payments have a $3.95 transaction fee. Checking/savings payments and checking/savings AutoPay are fee-free.
Retail cash needs prep
Walmart requires account/customer numbers. CVS/Walgreens-style stores require a barcode from the portal before you go.
New owners should check “balance transfer”
SPRWS says water bills are liens against the property. If a previous owner’s bill was not paid, it may appear as a balance transfer.
Saint Paul Water Bill Route Tool
Use this helper before choosing a payment or customer-service route. It does not collect account numbers, card data or personal information.
SPRWS Office Map and Visit Planning
Use this map for the Saint Paul Regional Water Services customer service location at 1900 Rice Street. Customer service and in-person payments are separate from emergency dispatch.
Office
1900 Rice Street, Saint Paul, MN 55113-6810.
In-person hours
8:00 a.m.–4:30 p.m., Monday–Friday.
Drop boxes
Drop boxes are in the visitor parking area and outside the main entrance door at 1900 Rice Street, available 24 hours a day.
Official Saint Paul Water Bill Links Used in This Guide
Saint Paul Water Bill Payment FAQs
Where do I pay my Saint Paul water bill online?
Use the official SPRWS Paymentus Customer Portal at ipn4.paymentus.com/cp/sprs. You can register, log in, or make a one-time payment.
What is the Saint Paul Regional Water Services phone number?
Call 651-266-6350 for customer service, billing questions, account information, phone payment, change of address, water service restoration or credit arrangement requests.
Is there a fee to pay an SPRWS bill?
Checking and savings account payments are fee-free. Credit/debit cards and digital wallets have a $3.95 charge per transaction and per additional $500 block increment. Retail cash has separate third-party fees.
How do I set up AutoPay?
Register in the SPRWS Paymentus portal. Checking/savings AutoPay is fee-free. If you had AutoPay and need to change it, SPRWS says to call 651-266-6350, cancel the current AutoPay, then sign up online with your chosen payment method.
Where do I mail a Saint Paul water bill payment?
Mail payment with your bill stub to Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810.
Can I pay with cash?
Yes. Cash payments at 1900 Rice Street are fee-free. Retail cash payments may be available through stores such as Walmart, CVS and Walgreens, but Walmart requires account/customer numbers and other retailers require a barcode generated through the portal.
When is my Saint Paul water bill due?
SPRWS says payment is due 15 days after the billing date.
What should I do if I cannot pay the full bill?
Call SPRWS customer service at 651-266-6350 and request a credit arrangement. SPRWS also lists WaterWorks and other assistance providers for customers needing help.
Why is my Saint Paul water bill high?
Common causes include higher usage, lawn/garden watering, added occupants, municipal charges and leaks. SPRWS says toilets are a common leak source and can waste up to 5 gallons per minute.
Does this page collect Saint Paul water bill payments?
No. This is an informational guide. Use official Saint Paul Regional Water Services links for live payment, balance, AutoPay, assistance, emergency help, service transfer and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.