MyPhillyWaterBill Pay & Help Guide
Use this practical Philadelphia water bill guide to pay safely, avoid fake payment sites, understand fees, find your 9-digit Water Access Code, set up AutoPay, get payment help, dispute a bill, prevent shutoff, and apply for assistance.
Each task below includes the official City or Philadelphia Water Department link inside the step, so you can act without searching again.
Start Here: Pick Your Philadelphia Water Bill Task
Use MyPhillyWaterBill. You need your 9-digit Water Access Code and service address ZIP code.
Open official payment siteeCheck and automatic bank payments are listed as free. Credit/debit card payments have fees.
Check official feesApply for water bill assistance or ask about a payment agreement before shutoff risk grows.
Apply for assistanceContact WRB first, then request an informal hearing if the issue is not resolved.
Dispute a water billPay a Philadelphia Water Bill Online: Practical Steps
Open the official City payment path
Start from the City’s “Pay a water bill” page or the official MyPhillyWaterBill sign-in page. Do not search and click a look-alike domain.
Find your 9-digit Water Access Code
The City says you need your nine-digit Water Access Code from your bill and your ZIP code. For card payment, you also need the service address ZIP code.
Choose eCheck, bank payment, or card
Use eCheck or automatic bank payment if you want the free option listed by the City. Use credit/debit card only after checking the processing fee.
Save payment proof
Save the receipt, date, amount, payment method, and confirmation/reference details. If paying close to a shutoff deadline, call WRB after payment.
Need help? Call or apply early
For billing questions, payment agreements, assistance, or shutoff risk, call (215) 685-6300 or use the official assistance application.
Philadelphia Water Bill Payment Methods and Fees
| Payment method | Official detail | Best use | Official link |
|---|---|---|---|
| Automatic bank payments | Listed as free. | Best for customers who want recurring monthly payment from savings/checking. | Sign in / AutoPay |
| eCheck online or by phone | Listed as free. You need bank routing number and savings/checking account number. | Best fee-saving option when you can safely use bank details. | eCheck instructions |
| Debit / credit card online | Residential card fee: $2.95. Commercial card fee: $15.95. | Fast payment when the card fee is acceptable. | Pay by card |
| Debit card in person | In-person debit card fee listed as $3.45. Debit payments must be PIN-protected. | When you need in-person payment and have a PIN debit card. | In-person details |
| Credit card in person | 2.10% or $1.50 minimum. | When in-person card payment is necessary and fee is acceptable. | Fee details |
| Returned check | Returned checks: $20. | Avoid if your bank balance is uncertain. | Other fees |
| Late payment | 5% of the total is added if you do not pay on time, plus an additional 0.5% monthly charge for unpaid water charges. | Use assistance or payment agreement before penalties build. | Payment agreements |
Phone, Mail and In-Person Philadelphia Water Bill Payment
Pay or ask by phone
Call (215) 685-6300 for Water Revenue Bureau billing questions and free eCheck by phone. For interactive voice card payment, the City lists (877) 309-3709.
Pay by mail
Mail the return portion of your bill with check or money order payable to: Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
Mail payment instructionsPay in person
Use one of the City’s authorized payment centers. Cash is available at the Municipal Services Building, but the Castor Ave. and N. 22nd St. locations say no cash payments.
See location cards| In-person location | Address | Hours / note |
|---|---|---|
| Center City | Municipal Services Building, 1401 JFK Blvd., Concourse Level | Monday–Friday, 8:30 a.m.–5 p.m. |
| Northeast Philadelphia | 7522 Castor Ave. | Monday–Friday, 8:30 a.m.–5 p.m. No cash payments at this location. |
| North Philadelphia | 2761 N. 22nd St. | Monday–Friday, 8:30 a.m.–5 p.m. No cash payments at this location. |
Philadelphia Water Bill Scam Warning
Safe starting point
Start from phila.gov’s water bill payment page or the official MyPhillyWaterBill link.
Start from phila.govFake-site clue
Do not trust a payment page just because it uses “MyPhillyWaterBill” in the name.
Read City scam warningAutoPay and Paperless Billing
AutoPay
Create an account in MyPhillyWaterBill and sign up for recurring automatic monthly payments.
Sign in for AutoPayPaperless billing
The MyPhillyWaterBill site includes paperless billing enrollment for customers who want digital notices.
Enroll in paperlessCheck before relying on it
Confirm the first AutoPay date. You may still need to pay the current bill manually if it is already due.
Register accountHow Philadelphia Applies Partial Water Bill Payments
This matters when you pay less than the full balance. MyPhillyWaterBill lets you manually allocate payment amounts. If you do not use MyPhillyWaterBill and pay less than the total due, the City says payment is distributed from oldest to newest debt, then by category.
| Order | Category | Why users should care |
|---|---|---|
| 1 | Sundry invoices | Examples include bad check fees, meter tamper charges, and lien fees. |
| 2 | Penalties and interest | Partial payments may reduce fees before service charges. |
| 3 | Stormwater charges | Do not assume all money goes to water usage first. |
| 4 | Water and sewer service and usage | Includes sewer service, water service, sewer usage, and water usage. |
| 5–7 | Payment agreements, repair charges, HELP loans | Use MyPhillyWaterBill if you need better control over payment allocation. |
How To Get an Old Philadelphia Water Bill
Last 13 months
Use MyPhillyWaterBill to find and print water bills for the last 13 months.
Print recent billsIn-person copy
You can also request a copy in person at one of the three municipal services centers.
See payment centersHelp Paying a Philadelphia Water Bill
TAP assistance
The Tiered Assistance Program can reduce bills based on income. TAP includes debt forgiveness over time and shutoff protections while enrolled.
TAP informationOne application
The City says customers can apply for all assistance programs using one application. Application questions can go to watercap@phila.gov, but materials cannot be submitted by email.
Apply for customer assistancePayment agreements
If you cannot pay the full balance, call (215) 685-6300 to ask about a standard payment agreement or assistance options.
Payment agreements| Program / help | Useful official detail | Start here |
|---|---|---|
| TAP | Reduced fixed monthly bill based on income; debt forgiveness; free conservation services for eligible customers; shutoff/penalty protections while enrolled. | TAP page |
| Special hardship | May help households with job loss, serious illness, family loss, domestic violence, household growth, or other affordability hardships. | Assistance application |
| Standard payment agreement | Call (215) 685-6300. Standard agreements can break debt into smaller installments, but the City limits repeat agreements. | Agreement rules |
| UESF grants | Emergency grants may help lower-income households with overdue water bills. Funds may be limited. | PWD financial assistance |
| HELP loan | Zero-interest loans can help homeowners repair water service lines and sewer lines, including lead service line replacement. | HELP loan program |
Philadelphia Water Shutoff: Prevent It or Restore Service
Why shutoffs happen
Common reasons include late payment, lack of meter access, public safety plumbing issues, fraud, or a water main break.
Reasons for shutoffNotice before shutoff
The City says delinquent customers receive a Final Notice by mail before water is shut off.
Notice detailsRestore service
If service is off for non-payment, call (215) 685-6300 or visit a municipal services location to pay, set up a plan, apply for assistance, or discuss a medical emergency.
Restore water serviceSenior Citizen Water Bill Discount
Discount amount
Qualifying seniors can receive a 25% discount on water and sewer bills.
Senior discount pageBasic eligibility
Must be at least 65, live at the application address, have the water/sewer bill in your name, and meet the income limit.
Eligibility overviewDocuments
Expect proof of age, income, and residence. Use the current City application instructions before mailing.
Application documentsDispute a Philadelphia Water Bill
Contact Water Revenue first
Start with customer service. You can email wrbhelpdesk@phila.gov, call (215) 685-6300, or write to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
Gather proof before arguing
Have your bill, Water Access Code, meter reading photos, payment receipts, leak repair invoices, shutoff notice, and service address ready.
Request an informal hearing if needed
If customer service does not resolve the issue and you receive a written decision, the City says you may request an informal hearing.
High Philadelphia Water Bill: What To Check First
Check toilets and leaks
PWD says repairing leaks and changing wasteful habits can save at least a third of typical household use.
PWD conservation helpPipe repair issue?
Homeowners are responsible for some pipes and fixtures. HELP may provide zero-interest loans for eligible service line or sewer line repairs.
HELP loan programCompare bill history
Use MyPhillyWaterBill to print recent bills and compare usage, charges, penalties, and payment allocation.
View bill history| What you notice | Likely issue | Best next step | Official link |
|---|---|---|---|
| Bill suddenly jumps | Leak, meter issue, unpaid old balance, penalty/interest, or a partial-payment allocation problem. | Compare old bills, inspect plumbing, then call WRB if the charge looks wrong. | View bills |
| Water shutoff notice | Late payment, final notice, meter access issue, public safety defect, or fraud issue. | Call (215) 685-6300 and apply for assistance or payment agreement. | Water shutoffs |
| Service pipe or sewer line problem | Customer-side repair may be the homeowner’s responsibility. | Review HELP loan eligibility and responsibility diagrams. | HELP loan |
| Can’t afford normal bill | Income, hardship, senior eligibility, or old debt may qualify for support. | Apply through the Customer Assistance Program. | Apply for help |
Local Philly Tips That Actually Help
Don’t trust a .com or .org water payment look-alike
The City warned about fake MyPhillyWaterBill-style websites. Start from phila.gov or the official secure8.i-doxs.net City of Philadelphia WRB page.
Use eCheck for fee-sensitive payments
If you have routing and account numbers ready, eCheck is listed as free. Card payments are convenient but include processing fees.
MSB is the cash-friendly in-person option
The City lists the Municipal Services Building for cash payment. The Castor Ave. and N. 22nd St. locations say no cash payments.
Apply before you are shut off
Assistance, TAP, hardship review, and payment agreements are much easier before water service is off.
Philadelphia Water Bill Payment Map and Visit Planning
Use this map for the Municipal Services Building payment center. Check City pages before visiting because hours and services can change.
Center City
Municipal Services Building, 1401 JFK Blvd., Concourse Level. Listed hours: Monday–Friday, 8:30 a.m.–5 p.m.
Northeast Philadelphia
7522 Castor Ave. Listed hours: Monday–Friday, 8:30 a.m.–5 p.m. No cash payments.
North Philadelphia
2761 N. 22nd St. Listed hours: Monday–Friday, 8:30 a.m.–5 p.m. No cash payments.
Official Philadelphia Water Bill Links Used in This Guide
Philadelphia Water Bill Payment FAQs
Where do I pay my Philadelphia water bill online?
Use the City’s official MyPhillyWaterBill website or start from the phila.gov “Pay a water bill” page. Avoid look-alike domains ending in .org or .com.
What do I need before paying online?
You need your nine-digit Water Access Code from your bill and your ZIP code. For eCheck, you also need your bank routing number and savings or checking account number.
Is eCheck free for Philadelphia water bills?
Yes. The City lists eCheck and automatic bank payments as free. Debit and credit card payments have processing fees.
What is the Philadelphia water bill phone number?
For Water Revenue Bureau billing questions, call (215) 685-6300. For interactive voice debit/credit card payment, the City lists (877) 309-3709.
Where can I pay a Philadelphia water bill in person?
The City lists the Municipal Services Building at 1401 JFK Blvd., plus locations at 7522 Castor Ave. and 2761 N. 22nd St. The Castor and N. 22nd locations say no cash payments.
Can I get help if I can’t afford my Philadelphia water bill?
Yes. Apply for water bill customer assistance, review TAP, ask about payment agreements, and check PWD financial assistance resources. Call (215) 685-6300 if shutoff is near.
What is TAP for Philadelphia water bills?
The Tiered Assistance Program provides a reduced fixed monthly bill based on income, debt forgiveness over time, conservation support for eligible customers, and shutoff protections while enrolled.
Can seniors get a Philadelphia water bill discount?
Qualifying Philadelphia seniors may receive a 25% discount on water and sewer bills if they meet age, residency, account-name, and income requirements.
How do I dispute a Philadelphia water bill?
Contact the Water Revenue Bureau first by calling (215) 685-6300, emailing wrbhelpdesk@phila.gov, or writing to the WRB P.O. Box. If unresolved after a written decision, you may request an informal hearing.
Does this page collect Philadelphia water bill payments?
No. This is an informational guide. Use official City of Philadelphia, MyPhillyWaterBill, or Philadelphia Water Department pages for payment, account balance, assistance, and service status.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.