PBCWUD Bill Pay & Account Help
Use this if your bill is from Palm Beach County Water Utilities Department and you need the fastest official way to pay, call, visit, use a drop box, avoid shutoff, set up Automatic Debit, or find the right phone number.
The important part is not just “pay online.” PBCWUD has different routes for online card payment, phone check payment, bank bill pay, drop boxes, Boca/Delray support, Western Region service, emergencies, and provider mix-ups.
Do This First If You Just Want To Pay
Bill should say Palm Beach County Water Utilities Department or PBCWUD.
Use the official account portal. Online account access supports bills, payment, paperless billing, usage history and more.
Open portalCall 561-740-4600 or 877-477-1305, option #2. Boca/Delray customers may use 561-278-5135.
Call Customer Service before assuming payment stops service action. A past-due bill can be the only notice.
PBC Water Bill Payment Options at a Glance
Choose the route that matches your situation. The fastest normal route is online account access. The safest urgent route is phone or walk-in support during business hours.
| Payment route | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online account | Access account, view bills, pay bills, sign up for paperless bill, view usage history and more. | Most regular monthly payments. | New user registration asks for account number, ID number from bill, and mailing ZIP code. |
| Credit/debit card online | PBCWUD lists MasterCard, Visa, Discover and American Express for online payment. | Fast online card payment. | Verify account and service address before entering card information. |
| Check by phone | Call 561-740-4600 or 877-477-1305, option #2. FAQ says representative-assisted check-by-phone has no fee during normal business hours. | Portal problems, urgent account help, no online registration. | Have routing and checking/savings account number ready. |
| Automatic Debit | Sign up online or return the official Automatic Debit form. | Recurring monthly payment. | Keep paying manually until the first draft is confirmed. |
| Bank bill pay | Set up through your bank and provide your 10-digit account number. | Customers who manage bills from their bank. | Wrong or incomplete account number can delay posting. |
| Drop box | Payments received before 9:00 a.m. are credited the same business day. Do not put cash in a drop box. | Check or money order payment without going inside. | Use bill stub/account number and keep proof. |
How To Pay PBC Water Bill Online
Start from the official page
Use Palm Beach County Water Utilities Billing & Payment or open ebill.pbcwater.com.
Register if you are new
The registration screen asks for your account number, ID number shown on the bill, and mailing address ZIP code.
Review address, balance and due date
Do this before paying, especially if you own more than one property or recently moved.
Use the correct card or account
PBCWUD lists MasterCard, Visa, Discover and American Express for online card payment. If using bank bill pay, use the exact 10-digit account number.
Save proof
Keep date, amount, confirmation, card/bank record and screenshots until the balance updates.
Pay PBC Water Bill by Phone
Central County
561-740-4600
Use option #2 for check-by-phone payment.
Western Region
877-477-1305
Use option #2 for check-by-phone payment.
Boca / Delray
561-278-5135
FAQ lists this for Boca Raton and Delray customers.
Have ready: PBCWUD bill, 10-digit account number, bank routing number, checking/savings account number, payment amount, and any past-due statement. The FAQ says representative-assisted phone payment is available during normal business hours, Monday–Friday, 7:30 a.m.–6:00 p.m., excluding holidays.
PBC Water Drop Box Locations and Same-Day Cutoff
PBCWUD says drop-box transactions received before 9:00 a.m. are credited the same business day. Do not put cash in any drop box.
| Drop box | Address | Use it when |
|---|---|---|
| Palm Beach County Main Library | 3650 Summit Boulevard, West Palm Beach | You are near West Palm Beach and paying by check or money order. |
| PBCWUD Customer Service Center | 9045 Jog Road, Boynton Beach, FL 33472 | You want drop box near the central Customer Care Center. |
| Western / Belle Glade Customer Center | 2976 State Road 15, Belle Glade, FL 33430 | You are in the Glades / Western Region service area. |
| West Boca Branch Library | 18685 State Road 7, Boca Raton | You need a Boca-area drop box option. |
| Belle Glade City Hall | 110 Dr. Martin Luther King Jr. Blvd West, Belle Glade | You are paying from Belle Glade area. |
| City of South Bay | 335 SW 2nd Avenue, South Bay | You are near South Bay. |
| City of Pahokee | 207 Bacom Point Road, Pahokee | You are near Pahokee. |
PBCWUD Offices, Mail and Bank Bill Pay
Boynton Beach Customer Care
9045 Jog Road, Boynton Beach, FL 33472
Walk-in: Monday–Friday, 8 a.m.–5 p.m.
Belle Glade / Western Region
2976 State Road 15, Belle Glade, FL 33430
Walk-in: Monday–Friday, 8 a.m.–5 p.m.
Mailing address
P.O. Box 24740, West Palm Beach, FL 33416
Use your return envelope and do not mail cash.
Automatic Debit: Good for Routine Bills, Not Last-Minute Fixes
How to enroll
PBCWUD says customers can sign up by logging in online or by downloading and returning the Automatic Debit form.
Bank info matters
Routing and account numbers must be correct. A typo can cause a failed draft and late account problems.
Keep reminders
Continue paying manually until you verify Automatic Debit is active and the first draft has posted.
Past-Due PBC Water Bill or Possible Shutoff
Key official warning: PBCWUD FAQ says an account becomes delinquent and may incur past-due charges if payment is not received by the due date. If the entire past-due balance is not received within 10 business days of the past-due statement date, service may be subject to termination without further notice. The past-due bill serves as the only notice before possible disconnection.
Do not wait for another notice
The past-due bill may be the only warning. Call Customer Service if you cannot pay the full balance.
Ask about a short-term extension
FAQ says short-term extensions may be requested by contacting the Customer Service Center.
Confirm after payment
If service is at risk, ask whether the payment posted and whether any additional balance, arrangement or service action remains.
High PBC Water Bill? Check for Leaks Before You Pay Blindly
Toilet leak test
PBCWUD FAQ says leaking toilets can waste 30 to 500 gallons per day. Put food dye in the tank, wait 15–20 minutes without flushing, then check the bowl.
Irrigation leaks
Turn off all inside water and watch the meter. Movement can point to a service-line or irrigation leak.
Usage history
The online account portal supports usage history. Compare current usage, billing days, irrigation schedule and previous months.
Start, Stop or Change PBCWUD Service
Start service by phone
PBCWUD says new residential water service can be started by calling 561-740-4600 option 4.
Have bank details ready
The start-service page says to have checking account and routing number ready. It also notes credit card payments are not accepted over the phone for this process.
Residential ID
Residential customers must provide verifiable government-issued ID with photo, signature and valid expiration date.
Wrong Provider Warning for Palm Beach County Customers
Many people search “PBC water pay bill” even when their actual utility is a city or private provider inside Palm Beach County. Use the name printed on the bill.
| If your bill says… | Do this | Why it matters |
|---|---|---|
| Palm Beach County Water Utilities / PBCWUD | Use PBCWUD official billing pages and numbers. | This guide applies. |
| City of West Palm Beach | Use West Palm Beach utility billing. | Do not pay PBCWUD by mistake. |
| City of Boca Raton | Use Boca Raton utility billing unless your PBCWUD bill specifically says otherwise. | PBCWUD FAQ lists surrounding utilities separately. |
| Boynton Beach, Delray Beach, Lake Worth, Wellington, Riviera Beach, Seacoast or other provider | Use the provider name printed on your bill. | Same county does not mean same payment portal. |
Water or Sewer Emergency Contacts
24-hour emergency
Call 561-740-4600 option 1. Boca/Delray residents may call 561-278-5135 option 1.
Examples to report
Low water pressure, sewer backups, exposed leaks near the meter, broken/missing meter box lid, main water valve box issues, water main breaks or fire hydrant leaks.
PBCWUD Customer Care Center Map
This map is for the central Boynton Beach Customer Care Center. Western Region customers can use the Belle Glade office at 2976 State Road 15.
Central office
9045 Jog Road, Boynton Beach, FL 33472.
Western office
2976 State Road 15, Belle Glade, FL 33430.
Bring this
Bill, 10-digit account number, service address, ID if needed, payment method, and any past-due statement.
Official PBC Water Links Used Here
PBC Water Bill Pay FAQs
Where can I pay my PBC Water bill online?
Use the official PBCWUD Billing & Payment page or go directly to ebill.pbcwater.com for online account access and bill payment.
What number do I call to pay by phone?
Call 561-740-4600 or 877-477-1305 and choose option #2 for check-by-phone payment. Boca Raton and Delray customers may use 561-278-5135.
What do I need for phone payment?
Have your PBCWUD bill, 10-digit account number, bank routing number and checking or savings account number ready.
Can I pay in person?
Yes. PBCWUD lists Customer Care Centers at 9045 Jog Road, Boynton Beach and 2976 State Road 15, Belle Glade. Walk-in hours are Monday–Friday, 8 a.m.–5 p.m.
Can I use a PBCWUD drop box?
Yes. Drop-box payments received before 9:00 a.m. are credited the same business day. Do not put cash in any drop box.
What happens if my PBCWUD bill is past due?
FAQ says the account may incur past-due charges if payment is not received by the due date. If the full past-due balance is not received within 10 business days of the past-due statement date, service may be subject to termination without further notice.
Can I request a short-term extension?
Yes, the FAQ says available short-term extensions can be requested by contacting the Customer Service Center.
Who do I call for water or sewer emergencies?
Call 561-740-4600 option 1. Boca Raton and Delray customers may call 561-278-5135 option 1.
Why is my PBC Water bill high?
Common causes include toilet leaks, irrigation leaks, longer billing cycles, higher usage and outdoor watering. PBCWUD notes silent toilet leaks can waste 30 to 500 gallons per day.
Is WaterBillsPay.org the official PBCWUD payment site?
No. This is an independent informational guide. Use Palm Beach County Water Utilities official pages and phone numbers for real payments, balances, service status and account decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.