Virginia Beach Water Bill & Account Help
Need to pay a Virginia Beach City Services Bill, use Invoice Cloud, avoid extra fees, restore water service, start/stop service, request leak adjustment, or understand why HRSD appears separately? This guide gives the official routes and the details that matter before you pay.
Do This First If You Just Want To Pay
Use the 16-digit Public Utilities account number with leading zeroes and no dashes.
Number helpPay as guest or registered user, schedule a payment, or enroll in autopay.
Portal infoACH can be free with paperless billing or autopay; card payment has a $3.50 fee.
See feesUse fast posting and call Public Utilities. Do not mail or use a drop box for restoration.
Restore serviceVirginia Beach Water Bill Quick Facts
It is a City Services Bill
The bill commonly includes water, sanitary sewer collection, stormwater and solid waste collection, not only drinking water.
Payment vendor
Virginia Beach Public Utilities uses Invoice Cloud for online payments, paperless billing, autopay and pay-by-text.
Customer service
For account information, billing questions, and start/stop/transfer service, call 757-385-4631.
Public Utilities office
Customer Service Center: 2403 Courthouse Drive, open Monday–Friday, 8 a.m.–5 p.m.
Before Paying: 16-Digit Account Number and ZIP Code
16-digit Public Utilities account number
Invoice Cloud asks for your 16-digit Public Utilities account number. Use leading zeroes and enter the number without dashes.
Service address ZIP code
You also need the ZIP code tied to the service address. This helps prevent wrong-account payment.
Virginia Beach City Services Bill Payment Methods
| Method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online Invoice Cloud | Make a one-time payment, schedule a future one-time payment, or schedule recurring payment. | Fast payment, paperless billing, autopay, pay-by-text and bill history. | Use the 16-digit account number with leading zeroes and no dashes. |
| Guest or registered user | Invoice Cloud allows guest payment or a registered account. | Guest for one-time pay; registered account for full tools. | PU Online Services login does not automatically carry over to Invoice Cloud. |
| Phone payment | Call Invoice Cloud at 757-699-8268 to pay by debit/credit card or ACH. | Customers who prefer phone payment or cannot use the portal. | You still need the 16-digit account number and service ZIP code. |
| Pay by text | Enroll in Invoice Cloud. If a saved payment method exists, respond “PAY” to the text message. | Customers who want text reminders and quick payment. | Fee depends on payment type and paperless/autopay status. |
| Autopay | Automatically processes payment on the bill due date. You still receive a bill and email notices. | Customers with current accounts and stable payment method. | Not available if the account is past due, cut off, in arrangement, active loan, pulled meter, or due today. |
| Mail check or money order with the bottom portion of the bill to the City Treasurer. | Non-urgent check or money order payment. | Do not use mail to restore water service after cut-off. | |
| City Treasurer offices | Cash, check, Visa, Discover, MasterCard, American Express or money order accepted at Treasurer offices. | In-person payment with more payment method choices. | Bring the bottom portion of the bill for proper crediting. |
| PU Business Office | Check or money order only at Public Utilities Business Office, 2403 Courthouse Drive. | Customers near the Public Utilities office. | Credit cards and cash are not accepted there. |
| Drop box | Drop boxes are at 3500 Dam Neck Road and Municipal Center 2401 Courthouse Drive area. | Non-urgent check or money order drop-off. | Do not place cash in a drop box or use it for delinquent account restoration. |
Invoice Cloud Fees: How To Avoid Extra Charges
| Payment setup | Fee | What it means |
|---|---|---|
| ACH online or pay-by-text + enrolled in paperless billing | No fee | Best low-cost route if you want online payment without card fee. |
| ACH autopay withdrawal | No fee | Free recurring bank-account payment when eligible. |
| ACH online or pay-by-text without paperless billing/autopay | $1.75 | ACH is not always free unless it meets the paperless/autopay condition. |
| Autopay customers receiving paper bills who make an ACH payment not related to autopay withdrawal | $1.75 | Manual ACH payment can still trigger fee if it is not the autopay withdrawal. |
| Credit/debit card | $3.50 | Fee applies regardless of paperless billing or autopay enrollment. |
What Invoice Cloud Lets You Do
Pay as guest or registered user
Make a one-time payment without full account setup, or register for more account features.
View current and prior bills
Registered users can view current and prior City Services Bills.
Paperless billing
Receive an email notification with a portal link each month when the bill is available.
Autopay
Schedule recurring payments and manage autopay enrollment inside the Invoice Cloud portal.
Pay-by-text
Enroll to receive a text notification and, with a saved payment method, respond “PAY.”
Disconnect notification
Invoice Cloud can send a real-time email notification if water service is disconnected due to nonpayment.
Autopay Eligibility Rules Before You Enroll
Your account must be clean enough
- Account must be active.
- No past-due or delinquent balance.
- No water cut-off for nonpayment.
- No active payment arrangement.
- No active loan.
- No pulled meter.
Autopay can still fail
- You cannot enroll on the bill due date.
- If blocked from ACH/check, ACH autopay can be disenrolled.
- If blocked from card payments, card autopay can be disenrolled.
- You receive email notice 3 days before processing and after successful payment.
Phone, Mail, In-Person and Drop Box Details
Pay by phone
Call Invoice Cloud at 757-699-8268 to pay by debit/credit card or ACH. Have the 16-digit account number and service address ZIP code ready.
Mail payment
Mail check or money order with the bottom bill portion to:
Leigh Henderson, City Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456
| In-person / drop option | Address | Payment types / note |
|---|---|---|
| City Treasurer Main Office | Municipal Center Building 1, 2401 Courthouse Drive, Virginia Beach, VA 23456-9018 | Cash, check, card or money order; listed hours 8 a.m.–5 p.m. |
| Beach Office | 420 Birdneck Circle, Virginia Beach, VA 23451 | Cash, check, card or money order; listed hours 8 a.m.–5 p.m. |
| Thalia Office | 4001 Virginia Beach Blvd., Unit 112, Virginia Beach, VA 23452 | Cash, check, card or money order; listed hours 8 a.m.–5 p.m. |
| Kempsville Office | 1830 Kempsville Road, Suite 107, Virginia Beach, VA 23464 | Cash, check, card or money order; listed hours 8 a.m.–5 p.m. |
| Public Utilities Business Office | 2403 Courthouse Drive, Virginia Beach, VA 23456 | Check or money order only; listed hours 8 a.m.–5 p.m. |
| Drop box: Field Operations | 3500 Dam Neck Road | No cash. Do not use for delinquent account restoration. |
| Drop box: Municipal Center | Across Courthouse Drive from Building 1 at 2401 Courthouse Drive | No cash. Do not use for delinquent account restoration. |
If Water Service Was Cut Off or Must Be Restored
Critical official warning: Customers making a payment to restore water service should not pay by mail, third-party bank bill pay, or drop box. These methods can delay posting to the Public Utilities account. Payment must post before water service can be restored.
Use a faster payment method
Use Invoice Cloud online/phone or contact Public Utilities for account-specific instruction.
Call after payment
Call 757-385-4631 for account help. For urgent business-hours issues, call 757-385-4171.
Keep proof ready
Save confirmation, date, amount, account number, payment method, and any email receipt or representative name.
Delinquency Rules: When Service Can Be Disconnected
90 days past bill date
Customers have 90 days past their bill date before they are subject to water service disconnection.
75-day warning
At 75 days past the bill date, residential customers receive a delinquent bill message and an automated call before disconnection eligibility.
Weather / timing protections
Nonpayment disconnection is restricted when the forecast is at or above 92°F within 24 hours, and on Fridays, weekends, state holidays or the day before a state holiday.
Virginia Beach Water Bill Payment Assistance
Call 2-1-1
For community resources, dial 2-1-1. A trained professional can listen to your situation and suggest resources.
Water Assistance Program
Eligible residents can receive up to $350 once per fiscal year for a City Services Bill.
Plumbing repair help
Eligible residents can receive up to $300 for a plumbing repair.
| Need | Official contact / place | What to prepare |
|---|---|---|
| Water bill assistance | Call 757-385-6700 for more information. | City Services Bill, household details, income documents, ID and application materials. |
| Application drop-off | Virginia Beach Department of Human Services, 3432 Virginia Beach Blvd. | Completed application and required supporting documents. |
| General community help | Dial 2-1-1. | Explain bill status, shutoff risk, income and household situation. |
| Account-specific utility question | Public Utilities Customer Service: 757-385-4631. | Account number, service address, name and phone number on account. |
High Virginia Beach Water Bill: Leak and Usage Checklist
Check toilets first
A toilet leak can waste water silently. Use dye in the tank or listen for refilling when no one flushed.
Find your private shut-off valve
Common locations include garage wall, near water heater, bathroom vanity, closet, under kitchen sink, or near an outside hose bib.
Need emergency turn-off?
If you cannot find your private shut-off valve, call 757-385-4171 for emergency turn-off or to schedule a turn-off for repair.
| High bill clue | Likely cause | Best next step |
|---|---|---|
| Usage jumped suddenly | Running toilet, broken irrigation, leak, hose bib, water heater, or hidden pipe issue. | Inspect fixtures, review usage, repair quickly and keep receipts. |
| Water still moving when fixtures are off | Possible private-property leak. | Use the private shut-off valve if needed and call a plumber. |
| Leak repaired | Possible adjustment eligibility. | Request a bill adjustment online or call 757-385-4631. |
| Cannot stop water for repair | No private valve found or valve not working. | Call 757-385-4171 during business hours for emergency turn-off or scheduled turn-off. |
| Sewer stoppage or water main break | Possible city infrastructure issue. | Call Operation & Maintenance at 757-385-1400. |
Water or Sewer Emergency Numbers
After-hours emergency
757-385-3111 for nights, weekends and holidays.
Public Utilities Front Desk
757-385-4171 during regular business hours.
Operation & Maintenance
757-385-1400 for sanitary sewer stoppages or water main breaks.
Street flooding
757-385-1470 for Public Works Stormwater Maintenance.
What Your Virginia Beach City Services Bill Includes
Water
Water is billed based on water used during the billing period, measured by meter reading.
Sanitary sewer collection
Supports local collection pipes and pump stations that move wastewater toward HRSD for treatment.
Stormwater
Stormwater is billed as a fixed daily rate and supports drainage systems and pollution reduction work.
Solid waste
Residential waste collection charges help support trash, yard debris, recycling and other waste services.
HRSD vs Virginia Beach Public Utilities: Why You May See a Separate Bill
Virginia Beach City Services Bill
Virginia Beach bills for water, sanitary sewer collection, stormwater and solid waste collection through the City Services Bill.
HRSD wastewater treatment
HRSD bills separately for wastewater treatment. HRSD treatment fees are based on water consumption.
| HRSD task | Official detail | Use this when |
|---|---|---|
| Pay HRSD/HRUBS | Pay online, mobile app, or card by phone at 1-888-430-4385. | You have a separate HRSD/HRUBS bill. |
| HRSD mail payment | HRSD/HRUBS, P.O. Box 37097, Boone, IA 50037-0097. | Mailing check or money order for HRSD/HRUBS payment only. |
| HRSD bill questions | Call 757-460-2491 in Hampton Roads or 1-888-ASK HRUBS. | Questions about HRSD wastewater treatment charges. |
| Local water service | Call Virginia Beach Public Utilities at 757-385-4631. | Start/stop/transfer service or questions about City Services Bill account. |
Start, Stop or Transfer Virginia Beach Water Service
Routine service changes
For requests to start, stop or transfer service, call Public Utilities Customer Contact Center at 757-385-4631.
Online request details
Include account number, address, full name and phone number associated with the account when submitting an online request.
New connection fees
Utility Connections handles new/renovated property connection fees by appointment only, not routine start/stop/transfer service.
| Situation | Correct contact | Do not confuse with |
|---|---|---|
| Move in / move out / transfer service | Customer Service: 757-385-4631 or Online Services. | Utility Connections office. |
| New construction connection fees | Utility Connections: 757-385-4636 or PULineFees@vbgov.com. | Routine customer-service account changes. |
| Portable hydrant meter | Email VBHydrantMeters@vbgov.com or call 757-385-2124. | Normal residential bill payment. |
| Connection fee exemption | Call 757-385-4636 to ask eligibility. | Monthly bill payment assistance. |
Virginia Beach Payment Route Helper
Choose your situation and get the safest official route. This tool does not collect account details.
Video Resource Note
I did not include a random third-party payment tutorial because Invoice Cloud screens, fees, and restore-service rules can change. For this topic, the safest resources are the official Virginia Beach Pay Your Bill page, Payment Portal page, and Public Utilities Customer Service.
Local Virginia Beach Tips That Actually Help
Do not confuse City bill and HRSD bill
Virginia Beach bills local City Services. HRSD bills wastewater treatment separately. Paying one does not always clear the other.
Use ACH + paperless to avoid the online ACH fee
ACH online/pay-by-text is free only when paired with paperless billing, while ACH autopay withdrawal is free.
Restoration requires fast posting
For water cut-off restoration, mail, bank bill pay and drop box can delay posting. Use the faster official payment route and contact Public Utilities.
Check your private valve before a leak becomes urgent
Know where your private shut-off valve is before a pipe bursts. If you cannot locate it, Public Utilities can help with emergency turn-off.
Bring the bill stub in person
For mail or in-person payments, the City says to include the bottom portion of your bill to ensure proper account crediting.
Keep the phone number updated
Before disconnection eligibility, residential customers get an automated call. Wrong phone number can mean missed warning.
Virginia Beach Public Utilities Map and Visit Planning
This map is for the Public Utilities Customer Service Center. For payments by cash/card, many customers use City Treasurer offices instead. Verify the correct location before driving.
Public Utilities Customer Service
2403 Courthouse Drive, Virginia Beach, VA 23456.
Listed public hours
Monday–Friday, 8 a.m.–5 p.m.
Payment method caution
Public Utilities Business Office accepts check or money order only. For cash/card in person, use City Treasurer locations.
Official Virginia Beach Water Bill Links Used in This Guide
Virginia Beach Water Bill Pay FAQs
Where do I pay my Virginia Beach water bill online?
Start from the official Virginia Beach Public Utilities Pay Your Bill or Payment Portal page and use Invoice Cloud. You need the 16-digit Public Utilities account number and service address ZIP code.
What account number do I need for Invoice Cloud?
You need your 16-digit Public Utilities account number with leading zeroes and no dashes, plus the service address ZIP code.
What is the Virginia Beach water bill phone payment number?
Call Invoice Cloud at 757-699-8268 to pay by debit/credit card or bank account transfer. For account questions, call Public Utilities Customer Service at 757-385-4631.
Is there a fee to pay a Virginia Beach City Services Bill online?
ACH can be free if paid online or by text while enrolled in paperless billing, or when used for autopay withdrawal. ACH can also cost $1.75 in some manual-payment situations. Credit/debit card payment costs $3.50.
Can I pay by text?
Yes. Enroll in pay-by-text through Invoice Cloud. If you have a saved payment method, you can respond “PAY” to the text message when the bill is available.
Where do I mail a Virginia Beach City Services Bill payment?
Mail check or money order with the bottom bill portion to Leigh Henderson, City Treasurer, Municipal Center, Building 1, 2401 Courthouse Drive, Virginia Beach, VA 23456.
Can I use the drop box to restore water service?
No. The City says customers paying to restore water service should not use mail, third-party bank bill pay, or drop boxes because posting delays can delay restoration.
When can Virginia Beach disconnect water for nonpayment?
Customers have 90 days past the bill date before being subject to disconnection. At 75 days past the bill date, residential customers receive a delinquent bill message and an additional automated call before eligibility for disconnection.
How do I get help paying a Virginia Beach water bill?
Call Public Utilities Customer Service at 757-385-4631, dial 2-1-1 for community resources, or review the Water Assistance Program. Eligible residents may receive assistance for a City Services Bill and plumbing repair.
How do I request a leak adjustment?
If you find and repair a plumbing leak, you may qualify for a bill adjustment. Request it online through Public Utilities Online Services or call 757-385-4631.
Why do I have an HRSD bill too?
Virginia Beach bills local City Services. HRSD bills separately for wastewater treatment, and HRSD treatment fees are based on water consumption.
Is this page the official Virginia Beach payment portal?
No. This is an independent informational guide. Use official Virginia Beach Public Utilities, Invoice Cloud, City Treasurer and HRSD links for payment, balance, service restoration, assistance and emergency decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.