Scottsdale Utility Bill Pay & WaterSmart Help
Use this page when you need the safe official route to pay a City of Scottsdale utility bill, avoid card-fee mistakes, set up free ACH AutoPay, find your PIN, use drop boxes correctly, handle a past-due balance, request reconnection, start/stop service, or investigate a high water bill.
Fast Answer: Choose Your Scottsdale Bill Task
Use the online utilities account or one-time ACH payment with checking/savings. Scottsdale lists no fee and no maximum amount for ACH.
Open online accountUse Scottsdale EZ-Pay or call 1-866-421-8564. Card payments have a convenience fee and payment limits.
Pay by cardYou can pay without registering. You need account type, email, account number and house number or PIN.
Make one-time paymentSet up or update a 4–6 digit PIN online, by calling 480-312-2461, or by emailing UtilityBilling@ScottsdaleAZ.gov.
Account PIN helpCall Revenue Recovery at 480-312-2705 after paying the past-due balance. Do not assume payment alone triggers reconnection.
See reconnect stepsUse WaterSmart, check irrigation/toilets, then submit high utility bill or sewer adjustment request if eligible.
High-bill checklistHow to Pay a Scottsdale Water Bill Online
Start from the official utility billing page
Use the City of Scottsdale Utilities page or the official Online Paperless Billing / Utilities Account portal.
Choose login or one-time pay
Log in to view bill, payment, usage and email history, manage AutoPay, add/remove payment methods and access WaterSmart. Use one-time pay if you only need a quick payment.
Use account number plus house number or PIN
For one-time payment and card payment, Scottsdale says you need your account/customer number and house number or PIN. If you do not have a PIN, set one up before paying.
Pick ACH or card based on fee
ACH bank payment has no fee and no maximum transaction amount. Card payment has a convenience fee, a per-transaction limit and a 10-day total limit.
Save payment proof
Keep confirmation number, date, amount, payment method, screenshot and account balance proof until the bill history shows the payment correctly.
Scottsdale Utility Bill Payment Methods and Fees
| Method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online account / ACH | Setup AutoPay scheduled bank payments, paperless billing, no fees, no maximum amount, view bill/payment/usage/email history and access WaterSmart. | Lowest-cost normal payment and ongoing account management. | Card payments are not handled inside the paperless billing site; use EZ-Pay if using card. |
| One-time ACH payment | Checking, savings or other ACH account; schedule one-time payment; no fee; no maximum amount per transaction. | Paying without card fees and without needing a card processor. | You cannot post-date payments through the one-time feature. |
| Credit/debit card online or phone | American Express, Discover, Mastercard, Visa and debit cards accepted through EZ-Pay; $3.50 convenience fee; $300 max per transaction; $3,000 total limit every 10 days; phone 1-866-421-8564 available 24/7. | Urgent or card-preferred payment when the fee and limits are acceptable. | Large balances may require multiple transactions and fee review. Final payment screen controls. |
| In person | Business Services, 7447 E. Indian School Road, Suite 110. Mon/Tue/Thu/Fri 8 a.m.–5 p.m.; Wed 9 a.m.–5 p.m. Payment options include cash, check, credit/debit card, money order and social services vouchers. | Customers who need cash, voucher, card, check or account help in person. | Utility Billing staff are unavailable noon–1 p.m. Monday–Friday. |
| Drop box | Drop boxes are available at One Civic Center, North Location and Paseo Village Shopping Center. Payments are processed the following day. | Non-urgent check or money order drop-off. | Do not use for urgent reconnection timing unless Revenue Recovery confirms it is safe. |
| Mail to City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901. Do not send cash. | Non-urgent check or money order payments. | Do not mail if disconnection or reconnection timing matters. |
Scottsdale Utility Account PIN: What It Is and Why It Matters
PIN length
Scottsdale describes the utility account PIN as a 4–6 digit Personal Identification Number.
Used for payment lookup
One-time payment and card payment may ask for your account/customer number and house number or PIN.
How to get it
Set up a PIN online, call Utility Billing at 480-312-2461, or email UtilityBilling@ScottsdaleAZ.gov.
Drop Box, Mail and In-Person Scottsdale Payment Locations
Business Services
7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251. Mon/Tue/Thu/Fri 8–5; Wed 9–5.
One Civic Center box
7447 E. Indian School Road, Scottsdale, AZ 85251, southeast corner.
North Location box
9379 E. San Salvador Drive, Scottsdale, AZ 85258, west side of parking lot.
Paseo Village box
8100 E. McCormick Parkway, Scottsdale, AZ 85258, next to Starbucks.
Past Due, Disconnection Fee or Water Reconnection
Important: Scottsdale’s Revenue Recovery page says the team works to avoid interruptions and views disconnection as a last resort. For past-due utility payment options, contact Revenue Recovery at 480-312-2705. If water has been disconnected, past due balance plus disconnection fee must be paid before reconnection.
Disconnection fee
Scottsdale lists a disconnection fee of $110 + tax.
Reconnection request
After the past-due balance is paid in full, contact Revenue Recovery at 480-312-2705 during reconnection business hours.
Do not tamper
Tampering fees begin at $200 and increase with repeated offenses if water usage is found after disconnection.
| Reconnection step | What to do | Why it matters |
|---|---|---|
| 1. Pay | Pay past-due balance plus required fees through an approved method. | Reconnection requires the past-due + disconnection-fee amount due in full. |
| 2. Call | Contact Revenue Recovery at 480-312-2705 during business hours. | Payment alone does not guarantee immediate reconnection scheduling. |
| 3. Secure the property | Turn off faucets, taps and water-using fixtures before reconnection. | The city says it is not responsible for water damage if the property is not secured. |
| 4. After hours | If outside reconnection business hours, contact Water Operations at 480-312-5650. | Service can be subject to next-business-day reconnection and after-hours reconnection fee. |
AutoPay, Paperless Billing and No-Fee Bank Payments
Scheduled bank payments
Online accounts allow users to set up AutoPay scheduled bank payments with no fee and no maximum transaction amount.
Paperless billing
Use the online profile to manage paperless billing and download PDF statements under Bill History.
Account history
Logged-in users can view bill, payment, usage and email history, plus add/remove accounts and payment methods.
WaterSmart Portal and Leak Alerts
Track usage
Scottsdale describes WaterSmart as a free monitoring portal for Scottsdale Water customers to view and manage usage for water accounts.
Leak awareness
Use WaterSmart and your utility account usage history to spot unexpected water use before a full bill cycle surprises you.
Outdoor efficiency
Scottsdale offers a free Outdoor Water Efficiency Check. Call 480-312-5650 to schedule.
High Scottsdale Water Bill: What to Check First
Indoor leak check
Check toilets that refill, faucet drips, water softeners, water heaters, irrigation valves and damp areas around plumbing.
Desert irrigation
Scottsdale bills can jump from irrigation timers, overseeding, broken emitters, pool fills, hose bib leaks and winter watering patterns.
Request review
The city provides a High Utility Bill Complaint request for unexpectedly high water charges due to a leak, and a sewer charge adjustment request for leaks or pool fills.
Why a Scottsdale Utility Bill Can Change
| Bill item | What Scottsdale explains | What to check |
|---|---|---|
| Water base fee | Monthly charge for each meter connected to the city water line, whether or not domestic water is used. Base fees are determined by meter size. | Meter size and current water rate sheet. |
| Water usage / consumption | Monthly quantity usage based on the amount of water used. | WaterSmart usage, irrigation schedules, leaks and billing days. |
| Sewer rates | Scottsdale sewer rates include a monthly base fee and monthly volumetric charge calculated during low-water months. | Winter water use because sewer fees are based on most winter water use. |
| Arizona water quality tax | Passed by the State of Arizona and based on amount of water used during the period covered. | Whether increased usage raised this line item. |
| Balance forward | Includes prior unpaid amounts, late fees, lien fees, returned check charges and disconnect fees. | Past-due history, returned payment or disconnect fee. |
| Returned check fee | Scottsdale lists a $25 returned-check fee, and payment must be made by cash or certified check to satisfy the debt. | Bank return reason and replacement payment method. |
Start, Stop or Temporarily Suspend Scottsdale Utility Service
Start service
The city’s start-service page asks customers to enter an address first to confirm the City of Scottsdale provides services for the property.
Stop service
Use the official discontinue-service request when moving out. Save the stop date, confirmation and final-bill proof.
Temporary suspension
The utilities page lists temporary water-service suspension for 6–12 months. Confirm eligibility before assuming it applies to your property.
Hardship Assistance, Payment Arrangements and Scottsdale Cares
Revenue Recovery help
For past-due utility accounts or payment options, call Revenue Recovery at 480-312-2705.
Vista del Camino
For rent, mortgage and utility assistance application help, call 480-312-2323 or use the Maricopa County client portal path.
Scottsdale Cares
Scottsdale Cares is a voluntary utility-bill donation program supporting local human service programs. The city notes a $2 minimum donation effective July 1, 2026.
Scottsdale Utility Bill Decision Tool
This helper does not access your account. For live balance, reconnect status, payment arrangements or exact fees, call the City of Scottsdale.
Scottsdale Utility Billing Map and Visit Planning
Use the map for general orientation. Utility Billing staff are unavailable noon–1 p.m. Monday–Friday, so plan around that if you need staff help.
Business Services
7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251.
Scottsdale Water Resources
9312 N. 94th St., Scottsdale, AZ 85258. Water Resources phone: 480-312-5650.
General city help
Call 480-312-3111 Monday–Friday, 8 a.m.–5 p.m., to be connected with the right department.
WaterSmart and Leak Alert Video Help
Scottsdale Water has shared video guidance for WaterSmart and leak alerts. Use it to understand usage monitoring, then use the official portal for your live account.
VideoObject schema is not added because complete video metadata was not verified inside this article.
Official Scottsdale Utility Links Used Here
Pay City of Scottsdale Water Bill FAQs
Where do I pay my City of Scottsdale water bill online?
Use the official City of Scottsdale Online Utilities Account at eservices.scottsdaleaz.gov/olpp, or the one-time payment page if you do not want to register.
Can I make a one-time Scottsdale utility payment without registering?
Yes. Scottsdale says you can use the One-Time Payment feature. You need account type, email address, account number and PIN number or house number.
Does Scottsdale charge a fee for ACH bank payments?
No. Scottsdale lists ACH bank account payment as no fee with no maximum amount per transaction.
Can I pay a Scottsdale water bill with a credit card?
Yes, but not inside the online paperless billing site. Use Scottsdale EZ-Pay or call 1-866-421-8564. The official Utilities page lists a $3.50 convenience fee, $300 maximum per transaction and $3,000 total payment limit every 10 days.
What is the Scottsdale Utility Billing phone number?
Call Utility Billing at 480-312-2461. You can also email UtilityBilling@ScottsdaleAZ.gov for PIN/account help.
Where do I mail a Scottsdale utility payment?
Mail payment to City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901. Do not send cash.
Where can I pay in person?
Pay at Business Services, 7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251. Hours are Mon/Tue/Thu/Fri 8 a.m.–5 p.m. and Wednesday 9 a.m.–5 p.m. Utility Billing staff are unavailable noon–1 p.m. Monday–Friday.
Where are Scottsdale utility drop boxes?
Drop boxes are listed at One Civic Center, 7447 E. Indian School Road; North Location, 9379 E. San Salvador Drive; and Paseo Village Shopping Center, 8100 E. McCormick Parkway. Drop box payments are processed the following day.
Who do I call if my Scottsdale water was disconnected?
Pay the required past-due amount and then contact Revenue Recovery at 480-312-2705 during reconnection business hours. If outside reconnection hours, contact Water Operations at 480-312-5650.
What is Scottsdale’s disconnection fee?
Scottsdale’s Revenue Recovery page lists a disconnection fee of $110 plus tax. Tampering fees can also apply if water usage is found after disconnection.
Can Scottsdale review a high water bill?
Yes. Scottsdale links to a High Utility Bill Complaint for unexpectedly high water charges due to a leak and a Sewer Charge Adjustment for leaks or pool fills. Gather proof before submitting.
Does this page collect Scottsdale water bill payments?
No. This is an independent guide. Use official City of Scottsdale, Scottsdale eServices, Scottsdale EZ-Pay and Utility Billing contacts for live payment, balance, account status and service decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.