Paulding Water Payment & Service Help
Need to pay a Paulding County Water System bill, avoid a disconnection fee, start service, use a kiosk, sign up for e-bill, or report a leak? This guide gives the exact official links beside each step so you do not have to hunt through county pages.
It is built for real customer problems: account number and Customer ID, Paymentus fee, free bank draft, disconnected service, after-4 p.m. restore timing, drive-thru payment, kiosk cash rules, returned checks, toilet leak checks, and 2026 rate snapshots.
Start Here: Pick Your Situation
Use Paymentus for one-time payment or register for full account tools.
Open PaymentusCounty Automatic Bank Draft is listed as no charge. Do not confuse it with Paymentus AutoPay.
Bank draft formDo not rely only on online payment. Call Customer Service during reconnect hours.
Call 770-222-6868Water main leaks and water emergencies go to Operations, available 24 hours.
Call 770-445-2761Pay a Paulding County Water Bill: Practical Steps With Official Links
Open the official Paymentus portal
Use the Paulding County Water System Paymentus link for one-time payment, recurring payment options, or e-bill enrollment. You will leave the county site for the payment processor.
Have Account Number, Customer ID and email ready
For a one-time online payment, the county FAQ says you need your Account Number, Customer ID number, and email address. Registered users need their email and password.
Check the processing fee and payment limit
Paymentus charges a $2.45 convenience fee. Payments over $400 require multiple transactions, and each transaction has the fee.
Do not double-pay with AutoPay and bank draft
If you already have Paulding County Automatic Bank Draft, do not sign up for Paymentus AutoPay until you cancel the bank draft. The county warns this can cause duplicate deductions.
If disconnected, call before assuming service will restore
The county says disconnected customers should contact Paulding County Water between 8 a.m. and 4 p.m., Monday–Friday, at 770-222-6868. Online processing delays can slow restoration.
Paulding County Water Payment Options, Fees and Best Use
| Payment method | Official detail | Best for | Use this official link/contact |
|---|---|---|---|
| Online Paymentus | One-time payment or registered account access. $2.45 convenience fee applies. | Current bills, e-bill enrollment, recurring payment setup, and fast online payment. | Pay online |
| Automated phone payment | County FAQ says to call 770-222-6868 and press 1; Account Number and Customer ID are required. | Customers who want to pay without waiting on hold. | Call 770-222-6868 |
| Automatic Bank Draft | No-charge county bank draft; requires the form and a voided check. | Customers who want automatic payment without the Paymentus AutoPay fee. | Bank draft form |
| County payment page lists: Paulding County Water System, PO Box 168, Dallas, GA 30132. | Customers paying by check who have enough mailing time. | Mailing instructions | |
| Lobby or drive-thru | 3844 Atlanta Hwy, Hiram, GA 30141. Customer Service office is open Monday–Friday, 8 a.m.–4:45 p.m. | Payments with bill stub, in-person help, account questions, and service issues. | Customer Service page |
| Night depository | Located in lane 1 of the drive-thru, available 24 hours. Payments after 8 a.m. post next business day. Do not put cash in the depository. | After-hours check or money-order payments, not urgent reconnect payments. | Depository rule |
| PaySite kiosk | Outdoor kiosk at 3844 Atlanta Hwy is available 24 hours. Administration Building kiosk at 240 Constitution Blvd is Monday–Friday, 8 a.m.–5 p.m. | Cash, check, credit, or debit payments when you have Account Number and Customer ID. | Kiosk details |
Paymentus AutoPay vs County Automatic Bank Draft
Paymentus AutoPay
- Set up inside the Paymentus portal.
- $2.45 fee per AutoPay transaction.
- Payments up to $400 per transaction.
- If you update your wallet, reset scheduled payments.
- Good for card, PayPal, PayPal Credit, Venmo, or e-check users.
County Automatic Bank Draft
- County lists it as no charge.
- Requires bank draft authorization form.
- Return completed form with a voided check.
- Do not keep bank draft active if you also sign up for Paymentus AutoPay.
- Best for customers who want a no-fee monthly option.
Delinquent Bill, Disconnection or Water Restore Help
$50 administrative fee
For delinquent accounts scheduled for disconnection, a $50 administrative fee may be added. Once added, it is not removed just because service was not physically disconnected.
Disconnection policy4 p.m. restore cutoff
If payment is made after 4 p.m., service may be restored the next business day unless a $75 same-day service fee is paid.
Same-day restore ruleCall Customer Service
Disconnected customers should call 770-222-6868 between 8 a.m. and 4 p.m., Monday–Friday, so restoration is not delayed.
Call 770-222-6868Office, Drive-Thru, Drop Box and Kiosk Details
Customer Service office
3844 Atlanta Hwy, Hiram, GA 30141
Monday–Friday, 8 a.m.–4:45 p.m.
Drive-thru
Payments are accepted in the drive-thru during normal business hours with a bill stub.
Payment pageNight depository
24-hour drop box in lane 1 of the drive-thru. After 8 a.m., posting moves to the next business day. No cash.
Drop box ruleTwo kiosks
Outdoor 24-hour kiosk at 3844 Atlanta Hwy; indoor kiosk at 240 Constitution Blvd, Monday–Friday, 8 a.m.–5 p.m.
Kiosk locationsStart, Transfer, Temporary or Continuous Service
| Service task | Official requirement | Useful fees / timing | Official link |
|---|---|---|---|
| Permanent residential service | Apply in person at 3844 Atlanta Hwy or download the application and email it to pcwapp@paulding.gov with valid photo ID and lease/rental agreement if renting. Proof of ownership may be required. | $25 application fee, $50 water meter deposit, $50 additional sewer deposit if sewer is available. Applications paid before 4 p.m. are processed for next-business-day/future requested turn-on. | Establishing service |
| Same-day service | Call Customer Service if requesting same-day service. | $75 same-day service fee. | Call 770-222-6868 |
| Temporary service | For clean-up or inspection/new-renter purposes only. Requires temporary application and valid photo ID. | Two weeks only; one extension permitted. Fee is $20 water only or $40 water and sewer. | Temporary service form |
| Commercial service | Commercial applications are submitted in the business name with a valid Tax Identification Number. | Engineering review may apply; depending on fee amount, check payment may be required. | Commercial service rules |
| Continuous service for landlords | Landlords or managing agents can use the Continuous Service Agreement; a separate agreement is needed for each service address/suite. | $25 application fee, $50 water deposit, and $50 sewer deposit if sewer is available. | Continuous service info |
2026 Paulding County Water and Sewer Rate Snapshot
This is a fast bill decoder from the 2026 Water & Sewer Rates and Fees schedule. Use the official PDF for final calculations, tap fees, commercial fees, and formal decisions.
Residential water
Monthly base rate: $9.80. Water volume rate per 1,000 gallons: Tier 1 $10.95 for 0–8,000 gallons; Tier 2 $12.04 for 8,000–16,000 gallons; Tier 3 $13.16 above 16,000 gallons.
Residential sewer
Monthly base rate: $4.25. Sewer volume rate: $9.47 per 1,000 gallons. The schedule shows a residential 6,000-gallon sewer example of $61.07.
Common fees
Application fee $25, same-day service fee $75, non-payment administrative fee $50, online/e-check fee $2.45, late payment penalty 10%.
Returned Checks, Returned Items and Cash-Only Risk
First returned item
The county lists a $37 returned check fee for the first offense.
Returned checks pageSecond offense in one year
The county lists another $37 fee and check-writing privileges may be revoked for one year.
Returned check policyDisconnection risk
If the full balance, including returned check fee, is not paid promptly, service may be disconnected and an additional $50 disconnection fee may be added.
Call Customer ServiceLeak, High Bill, Toilet Test and Cloudy Water Help
Water main leak
Call the Operations Division at 770-445-2761. The Water System page says leak/emergency reporting is available 24 hours per day.
Call leak/emergency lineMeter-to-house leak
If the leak is between the meter and the house, the county says it is the homeowner’s responsibility and a plumber should be consulted.
Reporting a leakToilet leak test
Put a few drops of colored liquid in the toilet tank, wait 10–15 minutes, then check the bowl. Color in the bowl usually means the flapper is not sealing.
FAQ leak testCloudy water
The county FAQ says cloudy water may be air after recent area work. Let a glass sit on the counter; if it clears, air is likely the cause.
Cloudy water FAQPool Fill Adjustment Rules
Do not assume every pool fill qualifies. The county FAQ says a pool adjustment requires: you must be on sewer, your sewer service cannot be with the City of Dallas, it must be a brand new pool install, and you must provide proof of purchase plus approximate gallons the pool holds.
Local Insider Tips for Paulding County Water Customers
Mail delay can trigger past-due confusion
The county payment page warns about delayed mail from the Atlanta Post Office. If you receive a past-due notice after mailing a check, verify the check cleared your bank before assuming the county received it.
Disconnection payments need a phone call
For a disconnected account, online payment alone can delay restoration. Call 770-222-6868 during the county’s reconnect window and confirm all fees are included.
Use the porch kiosk for after-hours cash/card/check
The 3844 Atlanta Hwy PaySite kiosk is available 24 hours, but you need Account Number and Customer ID. Cash overpayment becomes account credit because the kiosk does not give change.
Do not mix Paymentus AutoPay with county bank draft
The county warns to cancel the county bank draft before setting up Paymentus AutoPay, or your payment could be deducted twice.
Paulding County Water Customer Service Map
Use this map for the Customer Service office, drive-thru, outdoor kiosk, and night depository location. Verify hours before visiting on holidays or during service disruptions.
Main customer office
3844 Atlanta Hwy, Hiram, GA 30141.
Customer Service phone
770-222-6868 for billing, payment, disconnection and customer-service questions.
Bring this
Bill stub, Account Number, Customer ID, photo ID, lease/rental agreement if opening service, and payment proof if reconnecting.
Official Paulding County Water Links Used in This Guide
Paulding County Water Bill Payment FAQs
Where do I pay my Paulding County water bill online?
Use the official Paymentus portal at ipn.paymentus.com/cp/pldc or start from the county’s E-Billing and Online Payments page.
What do I need to make a one-time online payment?
You need your Account Number, Customer ID number, and email address. Registered users need their email and password.
Is there a fee to pay online?
Yes. Paymentus charges a $2.45 convenience fee for online payment. Payments over $400 require multiple transactions.
Is there a no-fee automatic payment option?
Yes. Paulding County lists Automatic Bank Draft at no charge. It is separate from Paymentus AutoPay, which has a $2.45 transaction fee.
Can I pay online if my water has been disconnected?
The county FAQ says disconnected customers should contact Paulding County Water between 8 a.m. and 4 p.m., Monday–Friday, at 770-222-6868 so service restoration is not delayed.
What is the disconnection or non-payment fee?
The county’s 2026 fee schedule lists a $50 administrative fee for non-payment. The payment page also warns that payment after 4 p.m. may restore next business day unless a $75 same-day service fee is paid.
Where is the Paulding County Water Customer Service office?
The office is at 3844 Atlanta Hwy, Hiram, GA 30141. Customer Service hours are Monday–Friday, 8 a.m.–4:45 p.m.
Can I pay at a kiosk?
Yes. Paulding County lists a 24-hour PaySite kiosk on the porch at 3844 Atlanta Hwy and another kiosk inside the Administration Building at 240 Constitution Blvd, Monday–Friday, 8 a.m.–5 p.m. You need Account Number and Customer ID.
Who do I call for a water leak or emergency?
Call the Water System Operations Division at 770-445-2761. If the leak is between the meter and the house, the county says the homeowner is responsible and should consult a plumber.
How do I start Paulding County water service?
You can apply in person at 3844 Atlanta Hwy or download the application and email it to pcwapp@paulding.gov with valid photo ID and lease/rental agreement if you do not own the property. Residential setup includes a $25 application fee and $50 water deposit, with an additional $50 sewer deposit if sewer is available.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.