PBCWUD Bill Pay & Service Help
Need to pay a Palm Beach water bill, call customer service, start service, stop service, use myAMI, check rates, find a drop box, or report a water emergency? This scan-first guide is for Palm Beach County Water Utilities Department customers.
Many searches for “Palm Beach Water Department” are wrong-provider searches. Confirm your bill says PBCWUD before paying, because Town of Palm Beach, West Palm Beach, Boca Raton, Delray Beach and other local utilities use different payment systems.
Do This First for Your Palm Beach County Water Account
Use the PBCWUD eBill portal. Registered users can view bills, pay online, go paperless and check usage history.
Open eBill portalCall 561-740-4600 or 877-477-1305, option 2, to pay with a check by phone.
Call 561-740-4600Call 561-740-4600 and select option 4. Have property address, ID, proof of residency and checking details ready.
Start/stop serviceFor water emergencies, call 561-740-4600 and choose option 1. Do not use email for active emergencies.
Emergency option 1Before You Pay, Confirm This Is PBCWUD
Palm Beach searches are confusing because “Palm Beach water” may mean county, city, town, or another local utility. Paying the wrong provider creates avoidable refund and service-status problems.
Check the bill name
Your bill should say Palm Beach County Water Utilities Department, PBCWUD, or link to pbcwater.com / ebill.pbcwater.com.
Use Find Your Provider
If you are uncertain who serves the address, use the official provider finder before entering payment information.
Do not guess from Google
West Palm Beach, Boca Raton, Delray Beach, Boynton Beach and Town of Palm Beach can have different utility billing routes.
Palm Beach County Water Bill Payment Options
Use this table to choose the payment route that matches your situation. For urgent cutoff or emergency issues, call customer service instead of relying only on a delayed method.
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Online account / eBill portal | Registered users can access accounts, view bills, pay online with no fee, sign up for paperless billing and view usage history. | Most routine payments, paperless billing, payment records and usage review. | The portal may not be available between 4 a.m. and 7 a.m. ET for maintenance. |
| Credit/debit card online | The Billing & Payment page says online card payment accepts MasterCard, Visa, Discover and American Express. | Fast digital payment through the official account route. | Start from pbcwater.com or the official billing page, not a random payment ad. |
| Automatic Debit | Sign up by logging into the account or using the official Automatic Debit Form. | Customers who want recurring payment without remembering each due date. | Confirm the start date; Auto Debit may not fix a bill that is already due today. |
| Check by phone | Call 561-740-4600 or 877-477-1305, option 2. FAQ says representative-assisted telephone check payment has no fee during normal business hours. | Customers who want staff-assisted payment using bank routing and checking/savings information. | Have routing number, bank account number, account number and service address ready. |
| Use the pre-addressed return envelope included with the bill and return the proper portion of the bill. | Routine non-urgent check payment. | Do not send cash in the mail. | |
| Bank bill pay | Contact your bank to pay electronically. PBCWUD says you need to provide your 10-digit account number. | Customers who pay utilities from their bank’s bill-pay system. | Make sure the 10-digit account number is exact so payment credits correctly. |
| In person | Customer Care Centers: 9045 Jog Road, Boynton Beach and 2976 State Road 15, Belle Glade. | Walk-in billing help, account questions and payment support. | Walk-in hours are listed as 8 a.m.–5 p.m., Monday–Friday. |
| Drop box | Drop-box payments received before 9 a.m. are credited same business day. | After-hours check or money-order drop-off. | Do not put cash in any drop box. |
Phone Numbers, Offices, Mail and Hours
Main customer service
561-740-4600. Use for billing, account service, start/stop/change service and emergencies through option 1.
Boca / Delray
561-278-5135. Listed for Boca Raton and Delray Beach customer service contexts.
Western region
877-477-1305. Western Region Customer Service Center / Glades Office Building support.
Emergency
561-740-4600, option 1. Use for immediate water emergency reporting.
Boynton Beach Customer Service Center
9045 Jog Road, Boynton Beach, FL 33472. Walk-in hours: 8 a.m.–5 p.m., Monday–Friday.
Belle Glade / Glades Office
2976 State Road 15, Belle Glade, FL 33430. Walk-in hours: 8 a.m.–5 p.m., Monday–Friday.
Mailing contact
Palm Beach County Water Utilities Department, P.O. Box 24740, West Palm Beach, FL 33416.
Start, Stop or Change Palm Beach County Water Service
Confirm the provider first
PBCWUD serves unincorporated Palm Beach County and certain service areas. If unsure, use Find Your Provider before opening a new account.
Call to start new residential service
If the address is in the PBCWUD service area, call 561-740-4600, option 4. The official page says there is no need for an application for new residential service by phone.
Have payment and documents ready
Have checking account and routing number ready. PBCWUD says it currently does not accept credit-card payments over the phone for new service.
Bring ID and proof if visiting
Residential customers must provide government-issued photo identification and proof of residency such as closing deed, settlement statement or signed lease.
Handle rental-owner timing
If you own rental property, a new account may be established in your name after a tenant’s termination date until a new tenant requests service.
Deposits, Activation Fee and Minimum Monthly Charges
New account deposit
Most new residential accounts require a $110 deposit and a $35 account activation fee, paid in advance.
Deposit credit
The deposit can be credited when closing the account or after 12 months if payment/service conditions are met.
Base facility fees
Once connected, customers are obligated to pay minimum monthly service-availability fees whether water is used or not.
Residential Water and Wastewater Rates Effective October 1, 2025
Palm Beach County lists a 3.687% rate increase effective October 1, 2025. The table below summarizes commonly searched single-family residential examples. Always confirm the current bill and official rate page for your meter size.
| Rate item | Official example | Why it matters |
|---|---|---|
| Single-family 5/8″ x 3/4″ base facility fee | Potable water $14.09 + wastewater $25.13 = combined $39.22. | This is the fixed monthly starting point before usage charges. |
| 0–4 thousand gallons | Water $2.31 + wastewater $2.59 = combined $4.90 per 1,000 gallons. | Low-use households usually stay mostly inside this tier. |
| 5–10 thousand gallons | Water $5.11 + wastewater $2.59 = combined $7.70 per 1,000 gallons. | Common for families, irrigation use, and higher seasonal use. |
| 11–25 thousand gallons | Water $9.06 + wastewater $0.00 = combined $9.06 per 1,000 gallons. | High use becomes expensive quickly, even without added wastewater in this tier. |
| Over 25 thousand gallons | Water $10.45 + wastewater $0.00 = combined $10.45 per 1,000 gallons. | This is where leaks and irrigation mistakes can become very costly. |
| Reclaimed water commodity | $0.36 per 1,000 gallons listed for reclaimed water commodity. | Useful where reclaimed irrigation service is available. |
Quick PBCWUD Residential Bill Estimate Tool
This tool uses the official single-family 5/8″ x 3/4″ base fee example and commodity tiers shown on the residential rates page. It is only a planning estimate, not an official bill.
Not official billing. Real accounts can include taxes, fees, reclaimed water, deposits, adjustments, credits, penalties, meter-size changes or non-residential rates.
Use myAMI for Leaks, High Usage and Vacation Alerts
PBCWUD’s myAMI is separate from the eBill account. It helps customers monitor usage and set alerts, which is exactly what users need before arguing about a high bill.
Real-time usage
myAMI lets customers access water usage data in real time and monitor water usage even when traveling or away from home.
High-usage alerts
Customers can set alerts for a billing cycle, day, multi-day period, or vacation period.
Leak clues
myAMI can reveal usage spikes that may indicate leaks. The last two meter digits can also be used as leak indicators.
High Palm Beach County Water Bill Checklist
Before calling customer service
- Confirm the bill is from PBCWUD, not another local provider.
- Log into eBill and compare usage history.
- Open myAMI and check daily or hourly usage spikes.
- Match the usage date range to the billing statement.
- Check toilets, irrigation, pool fill, hose bibs and softeners.
What to ask PBCWUD
- Is the usage pattern continuous or a one-day spike?
- Is the issue on the customer side or utility side of the meter?
- Does myAMI show enough data for the billing period?
- Was the bill affected by meter reading or account changes?
- Are payment arrangements or extensions available?
Payment Arrangements and Utility Assistance
Short-term extension
The FAQ says customers can request an available short-term extension by contacting the Customer Service Center.
Emergency assistance
Palm Beach County Community Services lists utility assistance resources and application status tools.
Documents help
Utility assistance may require past-due utility bills, valid government ID, household and eligibility documents.
PBCWUD Drop Box Locations and Same-Day Credit Rule
Drop boxes are useful for check or money-order payment, but they are not the best choice for last-minute disconnection or cash payment.
| Drop box location | Address | Use carefully |
|---|---|---|
| Palm Beach County Main Library | 3650 Summit Boulevard, West Palm Beach | No cash. Payments received before 9 a.m. are credited same business day. |
| PBCWUD Customer Service Center | 9045 Jog Road, Boynton Beach, FL 33472 | Good option if you also may need walk-in help during business hours. |
| PBCWUD Western Region / Glades Office | 2976 State Road 15, Belle Glade, FL 33430 | Western-region customers can use this drop and office location. |
| Palm Beach County West Boca Branch Library | 18685 State Road 7, Boca Raton | Useful for west Boca-area customers, but verify provider first. |
| Belle Glade City Hall | 110 Dr. Martin Luther King Jr. Blvd West, Belle Glade | Keep proof of drop-off timing and check account posting. |
| City of South Bay | 335 SW 2nd Avenue, South Bay | Do not use cash and keep your bill stub with payment. |
| City of Pahokee | 207 Bacom Point Road, Pahokee | Use for routine payment, not urgent emergency reporting. |
Local Palm Beach County Tips That Actually Help
Provider confusion is the biggest risk
“Palm Beach” can mean county, town, city or another local utility. Check your bill name and use Find Your Provider before paying.
Use myAMI before disputing a high bill
myAMI can show spikes during irrigation, leaks, guests, pool filling or travel periods. It gives you better questions to ask customer service.
Drop box before 9 a.m. matters
PBCWUD says drop-box transactions received before 9 a.m. are credited the same business day. After that, timing may not help urgent accounts.
New service needs bank details
For new residential service by phone, have checking/routing details ready because credit cards are not accepted over the phone for that setup path.
Emergency means option 1
For active water emergencies, call 561-740-4600 option 1. Do not rely on email or contact forms for urgent water issues.
Rain does not remove conservation need
South Florida may get heavy rain, but PBCWUD explains the area can still move from saturation to drought quickly, so leak checks and irrigation control still matter.
Palm Beach County Water Utilities Map and Visit Planning
Use this map for the main Customer Service Center listed in Boynton Beach. Western/Glades customers may use the Belle Glade office instead.
Bring this
Account number, service address, photo ID, bill, proof of residency if starting service, and payment method.
Walk-in hours
Customer service center walk-in hours are listed as 8 a.m.–5 p.m., Monday–Friday.
Emergency alternative
For water emergencies, call 561-740-4600 option 1 instead of driving to an office.
Official Palm Beach County Water Links Used in This Guide
Palm Beach County Water Department FAQs
Is this guide for Palm Beach County Water Utilities?
Yes. This guide focuses on Palm Beach County Water Utilities Department, also called PBCWUD. If your bill belongs to Town of Palm Beach, West Palm Beach, Boca Raton, Delray Beach or another utility, use that provider instead.
How do I pay my PBCWUD water bill online?
Use the official PBCWUD eBill portal at ebill.pbcwater.com or start from the official Billing & Payment page on Palm Beach County Water Utilities.
Is online payment free?
The eBill login page says registered users can pay bills online with no fee, view bills, sign up for paperless billing and view usage history.
What is the Palm Beach County Water Utilities phone number?
The main customer service number is 561-740-4600. Boca/Delray customers may also see 561-278-5135, and the western region number is 877-477-1305.
What number do I call for a water emergency?
Call 561-740-4600 and select option 1 for water emergencies.
How do I pay by phone?
Call 561-740-4600 or 877-477-1305 and select option 2 for check-by-phone payment. Have your routing number and checking or savings account number ready.
Where are the PBCWUD customer service centers?
The official pages list 9045 Jog Road, Boynton Beach, FL 33472 and 2976 State Road 15, Belle Glade, FL 33430, with walk-in hours of 8 a.m. to 5 p.m., Monday through Friday.
How do I start new residential water service?
First confirm PBCWUD is the provider. Then call 561-740-4600 and select option 4. Have the property address, government photo ID, proof of residency, checking account and routing number ready.
What deposit is needed for a new residential account?
PBCWUD states that most new residential accounts require a $110 deposit and a $35 account activation fee paid in advance.
How can I check a high bill or possible leak?
Log into the eBill portal for usage history and use myAMI for real-time usage, high-usage alerts and leak clues. Then call customer service if the usage does not make sense.
Can I use a drop box?
Yes. Drop-box payments received before 9 a.m. are credited the same business day. Do not put cash in a drop box.
Is WaterBillsPay.org the official Palm Beach County website?
No. This is an independent informational guide. Always use official PBCWUD links for payment, account status, emergency instructions, rates and service changes.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.