NYC DEP Bill Pay & Account Help
Need to pay an NYC water bill, use QuickPay, register for My DEP Account, call DEP, mail a check, visit a borough office, dispute a bill, check a high usage spike, or handle a shutoff notice? Start with the task cards below and use only official NYC DEP, NYC Water Board, or NYC311 links.
Fast Answer: Choose the Right DEP Path
Use QuickPay with the 13-digit DEP account number from the bill. DEP says QuickPay credits next business day.
Open QuickPayUse My DEP Account for eBilling, history, current/past bills, usage tracking, leak notifications and online forms.
Open My DEPCall 866-622-8292. Phone payment is 24/7. EFT from checking/savings can be no-cost; card fee applies.
Phone pay infoCall Collections at 718-595-7890 before assuming a recent online payment protects the account.
Overdue helpNYC Water Bill Payment Options Compared
The safest method depends on whether you only need a fast payment, need account tools, have a shutoff notice, want to pay cash, or need to dispute a bill.
| Payment option | Official detail | Best for | Do not miss this |
|---|---|---|---|
| QuickPay | One-time online payment using DEP account details. DEP says QuickPay payments are credited next business day. | Simple one-time payment without full account registration. | Keep the 13-digit water/sewer account number ready. If shutoff/legal warning exists, call DEP too. |
| My DEP Account | Free portal for payment, eBilling, bill history, current/past bills, usage tracking, leak notifications and online forms. | Owners, managers, regular account monitoring, high bills and disputes. | Signup requires account number and activation token from the water/wastewater bill. |
| Phone payment | Call 866-622-8292, available 24/7. Checking/savings payment can be no-cost; card payments carry 2.25% fee. | Payment without website login. | Write down confirmation number, date, amount and method. |
| Mail check or money order payable to NYC Water Board to P.O. Box 11863, Newark, NJ 07101-8163. | Non-urgent paper payment. | Do not mail cash. Include bill stub and write DEP account number on payment. | |
| DEP borough office | Pay by check or money order and get account help. Any customer can use any borough office. | Account questions, disputes, payment agreement guidance, office support. | DEP borough offices are listed Monday–Friday, 9 a.m.–5 p.m.; check holiday closures. |
| DOF Business Center | NYC Department of Finance Business Centers can accept cash, check or money order. | Customers who need to pay cash. | DOF Business Centers accept payments only; they do not have water/sewer account information. |
QuickPay vs My DEP Account: Which One Should You Use?
Use QuickPay when…
- You only need a one-time payment.
- You have the 13-digit DEP water/sewer account number.
- You do not need bill history or usage charts.
- The account is not in a complex dispute.
- You are not trying to manage leak notifications or eBilling.
Use My DEP Account when…
- You want eBilling or paperless bills.
- You want billing history or past bills.
- You want to track water usage.
- You want leak notifications.
- You need meter inspection, billing dispute or refund requests.
NYC DEP Phone Payment, Mail Address and In-Person Payment
Pay by phone
866-622-8292
Automated payment service is available 24 hours a day, 7 days a week.
Mail payment
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
Card fee
Credit and debit card payments carry a 2.25% convenience/service fee. Visa, MasterCard, Discover and American Express are accepted.
NYC DEP Customer Service, Hours and Borough Offices
DEP customer service can help look up account information, schedule inspections, repairs and permit requests, and explain payment options.
Billing call center
718-595-7000
Monday 8 a.m.–7 p.m.; Tuesday–Friday 8 a.m.–6 p.m.; Saturday 9 a.m.–12 p.m.
Borough office hours
DEP borough offices are listed Monday–Friday, 9 a.m.–5 p.m. Customers can receive service at any borough office regardless of borough.
Online inquiry
Use My DEP Account or the DEP customer-service intake form for non-urgent account messages, disputes, refunds and service requests.
| Borough office | Address | Phone listed by DEP |
|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor | 718-466-8481 |
| Brooklyn | 345 Adams Street, 9th Floor | 718-923-2629 |
| Manhattan | 55 West 125th Street, 9th Floor | 212-643-2201 |
| Queens | 59-17 Junction Boulevard, 9th Floor | 718-595-3258 |
| Staten Island | 60 Bay Street, 6th Floor | 718-876-6802 |
Overdue NYC Water Bill, Shutoff Notice or Payment Agreement
Collections Unit
718-595-7890
Monday–Friday, 9 a.m.–5 p.m.
Email: collectionsunit@dep.nyc.gov
Water shutoff info
For shutoff questions, NYC311 lists watershutoff@dep.nyc.gov. Use the subject line “Shut Off Notice” when sending documentation.
Restoration risk
If water is shut off for an account-balance notice, DEP says restoration may require full payment or a payment agreement plus a $1,000 termination fee.
Read the notice, not just the balance
Look for the notice type, account number, property address, due date, enforcement date, total balance and exact instructions.
Call Collections before the deadline
Ask whether full payment, a payment agreement, special documentation or exemption paperwork is needed to stop shutoff or enforcement.
Ask about exemption documents
DEP states a shutoff may be stopped if eligible proof shows a significant medical condition, someone age 62 or older, a disabled person, or a child under 6 lives in the household.
Save the full proof bundle
Keep payment confirmation, bank/card record, notice copy, email delivery proof, representative name, call date and any agreement documents.
NYC Water and Sewer Rates: What Changed for 2026 / 2027
NYC Water Board rate schedules are the billing basis. The table below is useful for understanding bill changes by fiscal year, but always use the Water Board rate schedule for final billing rules.
| Fiscal year | Period covered | Water rate per 100 cubic feet | Sewer rate | Total W/S |
|---|---|---|---|---|
| FY 2027 | 7/1/2026–6/30/2027 | $5.35 | 159% of water = $8.51 | $13.86 |
| FY 2026 | 7/1/2025–6/30/2026 | $5.05 | 159% of water = $8.02 | $13.07 |
| FY 2025 | 7/1/2024–6/30/2025 | $4.87 | 159% of water = $7.74 | $12.61 |
High NYC Water Bill: Check Usage, AMR and Leak Alerts
Use My DEP usage charts
Automated Meter Reading devices can transmit readings up to four times a day, which lets customers view daily, weekly, monthly and yearly usage in My DEP Account.
Check silent toilet leaks
DEP says running toilets can waste thousands of gallons a day. Check overnight usage, flappers, fill valves and toilet dye-tablet results.
Turn on leak alerts
My DEP Account can send leak notifications when water use spikes. This is one of the best tools to avoid a surprise bill.
| Bill symptom | Check first | Best next step |
|---|---|---|
| Daily usage never drops to zero | Running toilet, constantly flowing fixture, leak after meter. | Check My DEP usage chart overnight and hire a Licensed Master Plumber if needed. |
| Sudden spike | Toilet, irrigation, boiler, roof tank, service line leak, tenant fixture, construction or meter issue. | Compare usage dates, fix the leak quickly and contact DEP if the bill is disputed. |
| Meter reading seems wrong | AMR gap, estimated consumption, meter access, meter damage or reading issue. | Call Customer Service. A meter accuracy test may be requested; DEP lists a $180 service fee for that appointment. |
| Buying or selling property | Old owner charges, open meter issues, automated payments still active. | Request a Property Transfer Meter Reading / title reading at least 30 days before closing. |
Water Meter, AMR Device and Property Sale Checklist
Automated Meter Reading
- AMR connects to the individual water meter.
- AMR can transmit readings to DEP’s billing system up to four times a day.
- My DEP Account can show usage trends.
- Occasional “Read Not Available” gaps do not automatically affect the bill.
- AMR cannot change the water meter reading.
Buying or selling property
- Request title meter reading at least 30 days before closing.
- Buyers should make sure seller obtains the reading.
- Sellers should stop automated bill payments before sale is final.
- Service Line Protection Program coverage may need cancellation.
- Some account issues can block title readings.
Billing Disputes, Refunds and DEP Service Requests
Do not only say “my bill is wrong.” Send a clear account package so DEP can identify the issue faster.
For billing dispute
Use My DEP Account or customer service. Include account number, property address, bill date, usage issue, requested correction and supporting proof.
For meter inspection
My DEP Account can be used to submit meter inspection requests. Keep photos, access details and available appointment windows ready.
For refund request
My DEP Account supports refund requests. Keep payment confirmation, duplicate payment proof, closing documents or account correction proof ready.
NYC DEP Water Bill Scam Warning
Red flags
- Caller demands immediate payment outside official DEP methods.
- Someone asks for gift cards, crypto, wire transfer or unusual payment app.
- Text or email sends you to a non-NYC payment page.
- Visitor cannot show DEP ID or is not in a marked vehicle.
- Caller refuses to let you call DEP back at an official number.
Safe action
- Pause before paying.
- Open the official DEP How to Pay page yourself.
- Call 718-595-7000 for billing questions.
- Use QuickPay or My DEP only through official links.
- Report suspicious contact through NYC311 if needed.
NYC Water Bill Decision Helper
Use this quick helper to decide the safest official route. It does not collect your account number or payment information.
For live balance, account status, payment posting, disputes or shutoff enforcement, use NYC DEP official contact routes.
NYC DEP Map and Office Planning
DEP’s customer-service mailing contact is at 59-17 Junction Boulevard, Flushing, NY. For in-person water/sewer account service, use a DEP borough office; customers can visit any borough office regardless of property borough.
Main DEP customer-service mailing contact
59-17 Junction Boulevard, Flushing, NY 11373.
In-person service
DEP borough offices are listed Monday–Friday, 9 a.m.–5 p.m. Bring bill, ID if needed, account documents and payment proof.
Cash payments
DEP borough offices take check/money order. If you need cash payment, use a DOF Business Center, but do not expect water account help there.
Local NYC Water Bill Tips That Save Time
NYC Water is not every “New York Water” company
This guide is for NYC DEP / NYC Water Board accounts in the five boroughs. Do not use it for Liberty New York Water, village water departments or upstate utilities.
Property managers should use My DEP
QuickPay is fine once. My DEP is better for multiple properties, bill history, tenant disputes, leak alerts, meter access and proof trails.
Do not wait on lien or shutoff notices
Notices may involve legal referral, lien sale, service termination or required payment agreements. Call Collections and save proof.
Use overnight usage to catch leaks
If the building should be quiet overnight but usage continues, check toilets, tanks, valves, boilers, irrigation and tenant fixtures quickly.
Official NYC DEP Water Bill Links
NYC Water Department Bill Pay FAQs
Where do I pay my NYC water bill online?
Use the official NYC DEP How to Pay page. Choose QuickPay for a one-time payment or My DEP Account for full account access, eBilling, usage tracking and service requests.
What is the NYC DEP QuickPay link?
The official QuickPay system is at a826-umax.dep.nyc.gov/quickpay. It requires the DEP water/sewer account information from your bill.
What account number do I need to pay?
DEP says you need the account number located on your water and wastewater bill. QuickPay asks for the DEP account information, and My DEP registration also requires the activation token from the bill.
What is the NYC water bill phone payment number?
Call 866-622-8292. The automated phone payment service is available 24 hours a day, 7 days a week.
What is the NYC DEP billing customer service number?
Call DEP Customer Service at 718-595-7000. DEP lists call center hours as Monday 8 a.m.–7 p.m., Tuesday–Friday 8 a.m.–6 p.m., and Saturday 9 a.m.–12 p.m., except certain holidays.
Is there a fee to pay an NYC water bill by card?
Yes. DEP lists a 2.25% convenience/service fee for credit or debit card payments. Checking or savings account phone payments can be made at no cost.
Where do I mail an NYC Water Board payment?
Mail a check or money order payable to NYC Water Board to: NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163. Do not mail cash.
Can I pay my NYC water bill in person?
Yes. DEP borough offices accept check or money order and provide account service. NYC Department of Finance Business Centers can accept cash, check or money order but do not have water/sewer account information.
Who do I call for an overdue water bill or payment agreement?
Call DEP Collections at 718-595-7890, Monday–Friday, 9 a.m.–5 p.m., or email collectionsunit@dep.nyc.gov.
What should I do if I received a NYC water shutoff notice?
Read the notice carefully and contact DEP Collections immediately. Depending on the notice, you may need full payment, a payment agreement, documentation for exemption, or repair action.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.