New York Water Department, NY: Bill Pay, Phone and Address
Use official NYC Department of Environmental Protection resources to pay your water and sewer bill online, through QuickPay, by My DEP Account, by phone, mail or in person. This guide also covers DEP billing phone numbers, borough office addresses, office hours, payment agreements, overdue charges, mail payment and scam warnings.
If you are searching for nyc water department, choose the task closest to what you need. NYC property owners usually want to pay online, make a one-time QuickPay payment, register for My DEP Account, call the automated payment phone number, contact billing, mail a check, visit a DEP borough office, handle an overdue bill, or request a payment agreement.
Choose one option. The official action card below updates for QuickPay, My DEP Account, phone payment, borough offices, mail payment, payment agreements, overdue bills and official NYC DEP resources.
💳 QuickPay — make a one-time NYC water bill payment
Use this for: one-time payment without creating or signing in to My DEP Account.
Keep ready: 13-digit DEP water/sewer account number ending in 001 and payment method.
Posting note: DEP says QuickPay payments are credited next business day.
NYC Water Department Quick Facts Before You Pay
New York City water and wastewater bills are handled through the NYC Department of Environmental Protection and the NYC Water Board. Customers can pay online through My DEP Account or QuickPay, by phone, by mail, or in person at DEP borough offices and Department of Finance Business Centers.
For simple one-time payment, QuickPay is usually fastest. For regular account management, My DEP Account is better because it also supports online payments, eBilling, meter inspection requests, billing disputes and refunds.
What This NYC Water Department Bill Pay Guide Covers
How to Pay NYC Water Bill Online
The official online payment options are My DEP Account and QuickPay. Use QuickPay for a one-time payment. Use My DEP Account if you want ongoing access to online bills, billing history, eBilling and customer service requests.
DEP says QuickPay payments are credited to your account the next business day. NYC311 also notes that payments made after 9 a.m. weekdays may not post until the following day, and weekend payments may not post until Tuesday.
Open the official DEP How to Pay page
Start with the official NYC DEP How to Pay page. This helps avoid wrong “New York water” pages or unofficial bill sites.
Choose My DEP Account or QuickPay
Use My DEP Account for full account access, or QuickPay for one-time payment.
Enter your DEP account details
For payment, keep your 13-digit DEP water/sewer account number ending in 001 ready. If creating My DEP Account, you may also need your activation token from the bill.
Choose EFT, credit card or debit card
EFT from checking/savings is usually fee-free. Credit and debit card payments may include a 2.25% service or convenience fee.
Save your confirmation
Save the confirmation number, date, amount, payment method and screenshot until your DEP account shows the payment.
My DEP Account: Register, Pay, eBilling, Disputes and Refunds
My DEP Account is the centralized online portal for NYC DEP customer activities. DEP says customers can make payments online, enroll in eBilling, and submit requests for meter inspections, billing disputes and refunds.
Use My DEP Account if you want to:
- Pay your NYC water and wastewater bill online.
- Enroll in paperless/eBilling.
- View online bills and billing history.
- Schedule recurring automated withdrawals.
- Submit meter inspection requests.
- Submit billing dispute or refund requests.
Best for owners
Use My DEP Account if you manage a property and want ongoing access to bills, history, eBilling and requests.
Full account accessBest for one payment
Use QuickPay if you only need to make a one-time payment and do not want to register.
Quick paymentNYC DEP Water Bill Phone Payment Number
To pay your NYC water and sewer bill by phone, call 866-622-8292. DEP says this automated phone payment service is available 24 hours a day, 7 days a week.
Before calling phone pay, keep this ready
- Your 13-digit DEP water/sewer account number ending in 001.
- Your checking/savings account details if paying by EFT.
- Your credit or debit card if paying by card.
- Your bill amount and due date.
- A place to write down the confirmation number.
NYC Water Board Mail Payment Address
If you prefer to pay by mail, send a check or money order payable to NYC Water Board. Include your bill stub and write the DEP account number on your payment.
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
Check or money order. Cash is not accepted by mail.
Make check or money order payable to NYC Water Board.
Write the DEP water and sewer account number on the check or money order.
NYC DEP Borough Offices for Water Bill Help
NYC DEP borough offices provide in-person service Monday to Friday from 9 a.m. to 5 p.m. Customers can receive service at any borough office regardless of the borough where the property is located.
| Borough | DEP office address | Phone |
|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor, Bronx, NY | 718-466-8481 |
| Brooklyn | 345 Adams Street, 9th Floor, Brooklyn, NY | 718-923-2629 |
| Manhattan | 55 West 125 Street, 9th Floor, New York, NY | 212-643-2201 |
| Queens | 59-17 Junction Boulevard, 9th Floor, Queens, NY | 718-595-3258 |
| Staten Island | 60 Bay Street, 6th Floor, Staten Island, NY | 718-876-6802 |
NYC Water Bill Payment Options Compared
Choose your payment method based on urgency and whether you need account help. My DEP Account is best for regular account management. QuickPay is best for one-time payment. DEP borough offices are better if you need in-person account help.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| QuickPay | Use one-time online payment without full My DEP registration. | Fast single payment. | Credited next business day; urgent accounts should call DEP. |
| My DEP Account | Register/login for payments, eBilling, disputes and account services. | Property owners and regular account management. | Needs account number and activation token for sign-up. |
| Phone payment | Call 866-622-8292, 24/7 automated system. | Payment without using website. | Card payments have 2.25% fee; EFT can be no-cost. |
| Mail check or money order to NYC Water Board lockbox. | Non-urgent paper payment. | Do not mail cash; mail early. | |
| DEP borough office | Visit any DEP borough office for service and payment by check/money order. | Account questions, disputes, overdue bills, payment agreement help. | Open Monday–Friday, 9 a.m.–5 p.m. |
| DOF Business Center | Pay in person by cash, check or money order at NYC Department of Finance Business Center. | Cash payment. | They accept payments only and do not have water account information. |
Overdue NYC Water Bill, Shutoff Notice or Legal Referral Warning
If your NYC water and sewer bill is overdue or you received a shutoff notice, do not treat it like a normal payment. DEP says to avoid service termination, you must either pay the outstanding balance in full or enter a payment agreement with a 25% down payment.
Read the notice carefully
Check the termination date, property address, account number, outstanding balance and instructions on the notice.
Call DEP Collections
Call 718-595-7890 Monday to Friday, 9 a.m. to 5 p.m., or email collectionsunit@dep.nyc.gov.
Ask about payment agreement options
DEP says payment agreements generally require at least 25% down payment for shutoff avoidance or restoration.
Use the correct restoration payment method
DEP says restoration after termination requires payment in full or a payment agreement with 25% down payment, and payment must be made with a certified bank check.
NYC DEP Payment Agreement Help
For payment agreements, contact the DEP Collections Unit. This is especially important if you cannot pay the full balance before the service termination date or if you need to avoid further collection action.
718-595-7890
Monday–Friday, 9 a.m.–5 p.m.
watershutoff@dep.nyc.gov
Use subject: “Shut Off Notice”.
Owner or authorized representative with power of attorney or notarized letter of authorization.
NYC DEP Water Bill Scam Warning
DEP warns customers to be careful of utility scams. All DEP field employees travel in marked vehicles, wear uniforms and carry ID cards. Do not give payment details to someone who pressures you through a random phone call, text, email, or visit.
Red flags to watch for
- Someone threatens immediate shutoff unless you pay right now.
- Caller asks for gift cards, crypto, wire transfer or unusual payment app.
- Person at your property cannot show proper DEP identification.
- Email or text sends you to a non-NYC payment page.
- Caller refuses to let you call DEP back at the official number.
Official NYC Water Department Links and Payment Resources
Use these official resources first. They help avoid wrong “New York Water” companies, third-party bill pages, old office addresses and unofficial payment instructions.
💧 NYC DEP Pay My Bills
Official NYC DEP payment page for online, phone, mail and in-person water and sewer bill payment.
Open How to Pay🔐 My DEP Account
Full DEP customer account portal for payments, eBilling, meter requests, disputes and refunds.
Open My DEP⚡ QuickPay
One-time NYC water and sewer bill payment without full account registration.
Open QuickPay☎️ Customer Service
Official DEP customer service page with call center hours and borough office locations.
Open Customer Service⚠️ Overdue Charges
Official DEP information about service termination, payment agreements and overdue water/sewer charges.
Open Overdue Help🏢 Payment Offices
NYC311 water and sewer bill payment page with phone, mail and borough office details.
Open NYC311 Payment InfoNYC DEP Customer Service Center Map and Main Mailing Contact
DEP’s general customer service mailing contact is listed at 59-17 Junction Boulevard, 13th Floor, Flushing, NY 11373. For in-person billing service, DEP borough offices are usually the better route, and customers can visit any borough office regardless of property borough.
NYC DEP Customer Service Center
59-17 Junction Boulevard, Flushing, NY 11373.
NYC Water Department Phone Numbers, Hours and Addresses
Use this quick table when you need to pay, call, mail a payment, ask about a payment agreement, visit a borough office or report an issue.
| Need | Official detail | Best action |
|---|---|---|
| Automated phone payment | 866-622-8292 | Use 24/7 for phone payment. |
| Billing customer service | 718-595-7000 | Call for billing, meter, dispute, refund or payment posting questions. |
| Call center hours | Monday 8 a.m.–7 p.m.; Tuesday–Friday 8 a.m.–6 p.m.; Saturday 9 a.m.–12 p.m. | Call during listed hours for staff support. |
| Collections / payment agreements | 718-595-7890 / collectionsunit@dep.nyc.gov | Use for overdue accounts and payment agreements. |
| Mail payment | NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163 | Mail check or money order only. |
| General NYC inquiry | Call 311 in NYC; outside NYC call 212-639-9675 | Use for general City assistance and non-billing issues. |
FAQs About NYC Water Department Bill Pay
How do I pay my NYC water bill online?
Use the official NYC DEP How to Pay page. Choose My DEP Account for full account access or QuickPay for a one-time online payment.
What is the NYC DEP QuickPay link?
The official QuickPay link is a826-umax.dep.nyc.gov/quickpay. It is for one-time water and sewer bill payment.
What is the NYC water bill phone payment number?
Call 866-622-8292 to pay your NYC water and sewer bill by phone. The automated service is available 24/7.
What is the NYC DEP billing customer service number?
The DEP billing customer service number is 718-595-7000.
Where do I mail my NYC water bill payment?
Mail check or money order payable to NYC Water Board to: NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163. Do not mail cash.
What do I need for My DEP Account registration?
DEP says you need your account number and activation token from your water and wastewater bill to complete My DEP Account sign-up.
Is there a fee to pay NYC water bill by card?
Credit and debit card payments are subject to a 2.25% fee. EFT payments from checking or savings can be made at no cost.
Can I pay my NYC water bill in person?
Yes. You can pay at DEP borough offices by check or money order. NYC Department of Finance Business Centers can accept cash, check or money order, but they do not have water account information.
Who do I call for an overdue NYC water bill or payment agreement?
Call DEP Collections at 718-595-7890, Monday to Friday from 9 a.m. to 5 p.m., or email collectionsunit@dep.nyc.gov.
What should I do if I received a NYC water shutoff notice?
Contact DEP Collections immediately. DEP says you must pay the outstanding balance in full or enter a payment agreement with a 25% down payment to avoid service termination.
Best Way to Pay NYC Water Department Bill in 2026
The best path is simple: use My DEP Account if you want full account access, eBilling, billing history and service requests. Use QuickPay if you only need a one-time payment.
If your bill is overdue, under a shutoff notice, or connected to a legal referral warning, call DEP first. Billing help is available at 718-595-7000, automated payment is available at 866-622-8292, and payment agreement help is available through Collections at 718-595-7890.
Important Notice: This article is an independent informational guide and is not NYC DEP, NYC Water Board, NYC311, or an official payment processor. Payment links, fees, office hours, phone numbers, borough office details, payment agreement rules and service termination policies can change. Always verify urgent billing, shutoff, legal referral, payment agreement or official account matters directly with NYC DEP.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.