Nacogdoches Water Bill & Service Help
Need to pay a City of Nacogdoches utility bill, call billing, start or cancel water service, use the 24-hour kiosk, monitor hourly usage, check new water/sewer rates, or report a broken water line after hours? Use the task cards below to reach the correct official route fast.
Fast Answer: Choose Your Nacogdoches Water Task
Use the City’s eSuite Utilities portal. Online and eBilling users need a user profile.
Pay utility billCall 1-877-374-7921 and have your utility account number ready.
Phone pay infoVisit 209 S. Pecan with photo ID, SSN, lease/proof of ownership, and $25 connection fee.
Start/cancel serviceUse the Consumption Analysis portal to view yearly, monthly, weekly, daily or hourly water use.
Monitor usageCity of Nacogdoches Utility Bill Payment Options
Nacogdoches utility billing handles customer support, billing/accounting, meter reading, service connections and disconnections. Choose the payment route based on urgency and proof needed.
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online eSuite utility portal | Submit payments by debit or credit card using the City’s online e-Bill / eSuite Utilities system. | Routine online payment, eBilling and account profile access. | Use the official City link. Do not enter account details on lookalike bill-pay ads. |
| Pay by phone | Call 1-877-374-7921 and have your utility account number ready for the automated system. | Customers who prefer phone payment. | Save the confirmation number and verify posting if your account is late. |
| In person | Pay at the Water Utility Billing / Customer Service office at 209 S. Pecan Street. | Billing questions, receipts, new service, cancel service, past-due questions. | Lobby is Monday–Friday, 8 a.m.–4:30 p.m.; phone support runs until 5 p.m. |
| 24-hour kiosk | The City lists a convenient kiosk machine at 209 S. Pecan open 24 hours a day. | After-hours payment when you still want to use the City location. | If water is disconnected or a crew action is urgent, call billing/after-hours after paying. |
| Automatic bank draft | Complete and submit the City’s automatic draft form to have utility bill payments drafted monthly. | Recurring payment without needing monthly manual payment. | Ask when draft starts; continue paying manually until the first draft appears. |
| Alternate locations | Certain commercial locations in the Nacogdoches area accept cash, check or money order from water customers. | Customers who want local cash/check/money-order options. | Use only current official location list and keep receipt. |
Online Portal, eBill and Profile Setup
eSuite Utilities
The City’s utility portal is powered by Tyler Technologies and shows City of Nacogdoches Utilities Services sign-in.
User profile required
City notices say online bill pay and eBilling customers must create a user profile to continue using those services.
eBill
Enroll in utility eBill from the official City pay-online page and call 936-559-2593 if you need account help.
Nacogdoches Utility Billing Phone, Email, Address and Hours
Billing phone
936-559-2593
Billing, service, account, start/cancel and payment questions.
Phone pay
1-877-374-7921
Automated phone payment with utility account number.
Billing office
209 S. Pecan Street
Nacogdoches, TX 75961
utbillingsupport@nactx.us
Use for documented account or service follow-up.
Start or Cancel Nacogdoches Water Service
| Task | Official detail | Smart user tip |
|---|---|---|
| Apply for new service | Visit the offices at 209 S. Pecan Street during 8 a.m.–4:30 p.m. office hours. | Go in person if you need service quickly or have document questions. |
| Documents needed | Valid photo ID, Social Security Number, and lease agreement or proof of ownership. | The City says the SSN is needed, but you do not have to have the physical card. |
| Connection fee | $25 connection fee due when submitting the application. | Bring accepted payment method and ask whether any past address balance affects the account. |
| Why lease/proof matters | The City requests lease agreement or proof of ownership in case a debt was left by a previous occupant. | Renters should bring a current signed lease; owners should bring closing/proof documents if records are new. |
| Cancel service | Call 936-559-2593 and verify identity, or email the City to cancel/shut off services. | Do not assume service stops automatically when you move out. |
Late Fees, Disconnect Notice and Reconnect Charges
Due upon receipt
The rate ordinance says city water, sewer and sanitation bills are due upon receipt.
15-day delinquent rule
Bills are considered delinquent 15 days after the billing date.
10% delinquent fee
The ordinance adds a 10% delinquent fee to water, sewer and sanitation bills unpaid after the 15-day period.
Reconnect fee
Reconnect charge is listed as $25 during regular work hours and $45 after regular work hours.
Current Water and Sewer Rates: What To Check
Nacogdoches adopted amended water and sewer rates effective October 1, 2024. Rates are scheduled by meter size, inside/outside city status, customer class and gallons used.
| Bill item | Official rate detail | Why users care |
|---|---|---|
| Water minimum | Minimum charges cover 0–2,000 gallons and vary by meter size and inside/outside city status. | A low-use bill can still have a fixed minimum charge. |
| Residential water usage | Volumetric tiers begin after the minimum and increase at higher usage levels. | Large jumps often come from irrigation, leaks, or unusually high gallons. |
| Sewer minimum | Sewer has separate minimum charges by customer type and inside/outside city status. | A water leak can affect sewer charges if water use is used in sewer calculation. |
| Sewer usage | Residential and non-residential sewer volumetric charges are listed per 1,000 gallons. | Check sewer separately instead of only reviewing water line items. |
| Service fees | Original service connect fee: $25. Transfer of service fee: $25. Reconnect: $25 regular hours / $45 after hours. | Move-in, transfer and reconnection fees can make a bill look higher than usage alone. |
High Nacogdoches Water Bill: Use Hourly Consumption First
Consumption Analysis portal
The City says customers can monitor water use yearly, monthly, weekly, daily or hourly using the Consumption Analysis portal.
Custom alerts
You can set text or email alerts when usage hits a threshold you customize.
Leak pattern
Hourly use overnight often points to running toilets, leaking irrigation, a softener, hose bib or hidden customer-side leak.
Look at gallons, not only dollars
Compare gallons used, billing period, meter size, sewer, sanitation, late fee and reconnect/transfer fees separately.
Check hourly data
If water use continues every hour overnight, inspect toilets, water heater, hose bibs, irrigation, softeners and under-house piping.
Set alert before the next bill
Use the consumption portal’s text/email alert feature to catch unusual usage before the next statement arrives.
Call with proof
Call 936-559-2593 with your account number, usage screenshot, repair proof and timeline if the bill still looks wrong.
Leaks, Broken Water Line, Sewer Break and After-Hours Help
| Problem | Official contact | What to say |
|---|---|---|
| Billing/service question during business hours | 936-559-2593 | Give account number, service address, bill date and exact issue. |
| Water line broken Monday–Friday, 8 a.m.–5 p.m. | 936-559-2593 | Give exact location, visible water flow, road hazard and callback number. |
| After-hours issue that cannot wait | 936-559-2900 | The City says the answering service contacts on-call Water Utility personnel. |
| Broken water line or sewer break after hours | 936-559-2500 / 936-559-2900 | City pages list both routing numbers; call immediately and give precise location. |
| Water quality inquiry | 936-564-5046 | Ask for Water Utilities Manager / water quality information. |
Water Quality, Service Line Inventory and Lead Information
Superior Public Water System
The 2024 water quality report says Nacogdoches has been recognized by TCEQ as a Superior Public Water System.
Service line inventory
Nacogdoches completed inventory work before the October 16, 2024 federal deadline and submitted the inventory to TCEQ/EPA in September 2024.
Lead note
The City says lead is not in drinking water when it leaves treatment plants; lead risk comes from pipes and plumbing made from lead.
Who To Call for Nacogdoches Water Department Help
| Need help with… | Contact | Best next step |
|---|---|---|
| Utility bill, account, start/cancel service, payment issue | 936-559-2593 | Call Water Utility Billing / Customer Service with account number and address. |
| Automated phone payment | 1-877-374-7921 | Have utility account number ready and save confirmation. |
| Billing email | utbillingsupport@nactx.us | Use for documented non-emergency billing/service questions. |
| After-hours water service emergency | 936-559-2900 | Use when the issue cannot wait until normal business hours. |
| Broken water line / sewer break after hours | 936-559-2500 / 936-559-2900 | Report precise location, severity and whether road/property is affected. |
| Water Utilities Manager / water quality | 936-564-5046 | Use for water quality report, lead/copper, chloramines or source-water questions. |
| Water Utilities department address | 202 East Pilar Street | Use for public works / water utility department reference, not billing counter. |
| Billing office / kiosk / lobby | 209 S. Pecan Street | Use for in-person billing help, new service and 24-hour kiosk payment. |
Nacogdoches Utility Billing Map and Office Visit Planning
Use this map for the Water Utility Billing / Customer Service office at 209 S. Pecan Street. Bring your account number and ID if starting service.
Billing office
209 S. Pecan Street, Nacogdoches, TX 75961.
Lobby hours
Monday–Friday, 8 a.m.–4:30 p.m. Phone support until 5 p.m.
Bring with you
Utility bill, account number, service address, photo ID, lease/proof of ownership if starting service, and payment proof if needed.
Local Nacogdoches Utility Tips That Save Time
Do not confuse billing and water utilities addresses
Billing/customer service is at 209 S. Pecan Street. Water Utilities department pages also list 202 East Pilar Street for department contact.
Use the kiosk only when posting timing is acceptable
The 24-hour kiosk is convenient, but if a shutoff/reconnect deadline is urgent, call 936-559-2593 after payment.
Use hourly usage before disputing a high bill
The Consumption Analysis portal can show whether water was used at night or continuously, which often reveals hidden leaks.
Bring move-in documents in person
For faster new service, bring valid photo ID, SSN, lease/proof of ownership and the $25 connection fee to 209 S. Pecan.
Official Nacogdoches Water Bill Links
Nacogdoches Water Department FAQs
Where do I pay my City of Nacogdoches water bill online?
Use the official City of Nacogdoches eSuite Utilities portal or start from the official Pay Utility Bills page on nactx.us.
What is the Nacogdoches utility billing phone number?
Call Water Utility Billing / Customer Service at 936-559-2593 for billing, service, account, start/cancel service and payment questions.
What is the Nacogdoches pay-by-phone number?
Call 1-877-374-7921 and have your utility account number ready. The automated voice system guides you through the payment process.
Where is the Nacogdoches water billing office?
The Water Utility Billing / Customer Service office is located at 209 S. Pecan Street, Nacogdoches, TX 75961.
What are Nacogdoches utility billing office hours?
The office lobby is open Monday through Friday, 8 a.m. to 4:30 p.m. Phone support is listed until 5 p.m.
Is there a 24-hour payment kiosk?
Yes. The City lists a 24-hour kiosk machine at 209 S. Pecan Street for utility bill payment.
How do I start water service in Nacogdoches?
Visit 209 S. Pecan Street with valid photo ID, Social Security Number, lease agreement or proof of ownership, and the $25 connection fee.
How do I cancel water service?
Call 936-559-2593 and verify your identity, or email Utility Billing to cancel or shut off services.
Who do I call for an after-hours water emergency?
Call 936-559-2900 for after-hours water service emergencies that cannot wait until normal business hours. City leak pages also list 936-559-2500 for after-hours broken water line or sewer break reporting.
How can I check a high Nacogdoches water bill?
Use the Consumption Analysis portal to review yearly, monthly, weekly, daily or hourly water use. You can also set text or email alerts for custom usage thresholds.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.