Maui Water Bill & Service Help
Need to pay a Maui water/sewer bill, call customer service, view account usage, set up Automatic Bill Payment, handle a high bill, start or terminate service, check FY2027 water rates, or report a broken main, leak, low pressure, or water quality concern? Use the task cards below to reach the right official County of Maui route.
Fast Answer: Choose Your Maui Water Task
Use the official County of Maui PayDici water/sewer bill portal. Keep your 10-digit account number ready.
Pay onlineCall 833-312-0151. Accepted electronic payment methods include cards, eCheck, Apple Pay, and Google Pay.
Payment detailsCall 808-270-7730 for starting or terminating service, transfers, address changes, or billing support.
Customer ServiceCall 808-270-7633 for broken mains, leaks, low pressure, or water quality concerns.
24/7 helplineCounty of Maui Water Bill Payment Options
Maui DWS offers online, phone, in-person, drop box, and Automatic Bill Payment options. Choose based on urgency, fee, and whether you need staff help.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online water/sewer payment | Use PayDici / Point & Pay portal for County of Maui water and/or sewer bills. | Normal online payment when you have your account details. | Use official links only and confirm service address before paying. |
| Phone payment | Call 833-312-0151. Have your 10-digit water account number ready. | Payment when you prefer the phone over website login. | For account issues, call 808-270-7730 instead of the payment line. |
| Electronic payment types | Visa, MasterCard, American Express, debit card, electronic check, Apple Pay and Google Pay are listed as accepted. | Card, wallet, or eCheck payment. | eCheck must be drawn on a U.S. bank in U.S. dollars. |
| Electronic payment fees | Credit/debit/digital wallet fee: 2.15% of total transaction, minimum $1.00. Electronic check fee: flat $2.00. | Choosing cheapest payment method. | Convenience fees go to the processor and DWS says it cannot refund them. |
| In-person payment | Pay at Fiscal Office, 1888 Wili Pa Loop, Wailuku, weekdays 8 a.m.–4 p.m., or County Motor Vehicle Licensing offices. | Receipts, account help, or in-person card/cashier support. | In-person credit/debit card payments have a 2.35% provider fee. |
| Secure 24/7 drop boxes | Fiscal Office at 1888 Wili Pa Loop; County Building at 200 S. High Street; Service Center at 110 Alaihi Street. | After-hours check payment. | Do not use drop box if the account needs immediate staff action. |
| Automatic Bill Payment | Free ABP deducts the bill from your bank, savings and loan, or credit union account 20 days after the bill is generated. | Recurring payment without card fees. | ABP can be stopped by calling DWS at least 10 business days before scheduled payment. |
Online Payment, Account Access and Usage Login
PayDici payment portal
Use the County of Maui water payment portal to search and pay water and/or sewer bills.
Account login
Use the secure account login to view account overview, billing history and profile tools.
Usage review
Before calling about a high bill, compare account details, billing history, water use, and recent payment activity.
Maui Water Department Phone, Address and Hours
Customer Service / Billing
808-270-7730
Bill questions, high bills, address changes, service start/termination, delinquent accounts.
Pay by phone
833-312-0151
Use for phone payment, not complex account issues.
24/7 water helpline
808-270-7633
Broken mains, leaks, low pressure and water quality concerns.
Fiscal / Customer Service
1888 Wili Pa Loop
Wailuku, HI 96793
Automatic Bill Payment: Free Bank Draft Setup
How ABP works
- Automatic Bill Payment deducts the water/sewer bill from your financial account.
- Deduction is made 20 days after the bill is generated.
- ABP is free and can be stopped by calling at least 10 business days before payment.
- Returned payments can trigger return check charges; two returned payments terminate ABP enrollment.
How to sign up
- Complete the ABP Authorization Form.
- Attach a voided check with full account number and financial institution name.
- Mail to Department of Water Supply, Customer Service Division, 200 South High St., Wailuku, HI 96793-2155.
- Call 808-270-7730, extension 2, for ABP questions.
Start, Stop, Transfer or Change Maui Water Service
Official route: Maui DWS Fiscal/Customer Service says to contact Customer Service for starting or terminating service, water meter questions, high bills, address changes, bill payments, or delinquent accounts. Use 808-270-7730 or visit 1888 Wili Pa Loop.
| Task | Prepare before calling | Best action |
|---|---|---|
| Start service | Service address, start date, name, phone, mailing address, ID/ownership/lease if requested. | Call Customer Service or visit the Fiscal Office if documents are needed. |
| Terminate service | Account number, service address, stop date, forwarding address and final-bill contact details. | Call before your move-out date so the account is not left active. |
| Address or billing change | Use the Water Billing Account Change Form if updating account details. | Submit the official form and confirm it was received. |
| High bill / meter question | Account number, bill amount, usage history, possible leak timeline and repair proof. | Call Customer Service, then ask whether meter review or usage explanation is needed. |
| Delinquent account / locked meter | Payment amount, confirmation number, account number, notice date and service address. | Call 808-270-7730 and use the Cashiers option for delinquent bills, locked meters and payment info. |
In-Person Payment and 24/7 Drop Box Locations
Fiscal Office
1888 Wili Pa Loop, Wailuku, HI 96793. In-person payment hours are weekdays 8 a.m.–4 p.m., except holidays.
Drop boxes
Secure 24/7 drop boxes are listed at 1888 Wili Pa Loop, 200 South High Street, and 110 Alaihi Street.
Motor Vehicle offices
County Motor Vehicle Licensing offices are also listed as in-person payment locations.
FY2027 Maui Water Rates and Meter Service Charges
The County’s water charges page lists FY2027 rates beginning July 1, 2026. Rates vary by customer type, active water shortage stage, and meter size.
| Rate / charge | Official posted amount | Why users care |
|---|---|---|
| Single-family Tier 1 | 0–5,000 gallons: $2.13 per 1,000 gallons. | Lowest usage block for many homes and accessory dwellings with their own meter. |
| Single-family Tier 2 | 5,001–15,000 gallons: $4.98 per 1,000 gallons. | Normal higher-use household block. |
| Single-family Tier 3 | 15,001–35,000 gallons: $9.59 per 1,000 gallons. | Check irrigation, leaks, pools and outdoor use. |
| Single-family Tier 4 | 35,001–50,000 gallons: $16.50 per 1,000 gallons. | Large high-use jump; investigate quickly. |
| Single-family Tier 5 | 50,001+ gallons: $19.80 per 1,000 gallons. | Usually a major leak, irrigation issue, or unusually high use. |
| Multi-family rate | $5.09 per 1,000 gallons where one meter serves three or more dwelling units. | Do not compare multi-family billing directly to single-family tiers. |
| 5/8-inch monthly meter service charge | $30.25 per meter. | Fixed monthly cost even if usage is low. |
| 3/4-inch monthly meter service charge | $48.88 per meter. | Meter size changes the fixed charge. |
| 1-inch monthly meter service charge | $72.56 per meter. | Useful when a bill is high but gallons are normal. |
| Water shortage rates | Stage 1, Stage 2 and Stage 3 shortage rates may apply when a shortage is declared. | Check active shortage declarations before assuming a rate error. |
High Maui Water Bill: Check These Before Paying Blindly
Toilets and indoor leaks
Running toilets, bad flappers, dripping faucets and hot-water leaks can push usage into higher tiers.
Irrigation and outdoor use
Sprinklers, hose timers, pools, pressure washing and landscape watering can trigger tier jumps, especially during shortage stages.
Rate vs usage
Separate gallons used, fixed meter charge, sewer charges, payment fees and water shortage rates before disputing the bill.
Compare usage first
Use the online account login to compare account overview, billing history and usage before calling.
Check if a shortage stage is active
Water shortage rates may apply during Stage 1, Stage 2 or Stage 3 declarations, so check the official declarations page.
Look for continuous use
Inspect toilet tanks, irrigation valves, water softeners, hose bibs, crawlspaces and pressure relief lines.
Call with evidence
Call 808-270-7730 with account number, bill date, usage history, repair proof and screenshots if the bill still looks wrong.
24/7 Water Service Helpline: Broken Mains, Leaks, Low Pressure
Emergency number: To report broken mains, leaks, low pressure, or water quality concerns, call 808-270-7633. The DWS staff directory says the 24/7 team responds to issues affecting water service.
| Problem | Use this number | What to say |
|---|---|---|
| Broken main or public leak | 808-270-7633 | Give nearest address, cross street, visible flow, road hazard and callback number. |
| Low pressure | 808-270-7633 | Say whether only your home is affected or if neighbors have the same issue. |
| Water quality concern | 808-270-7633 / DWS Laboratory 808-270-7550 | Describe color, odor, taste, pressure, start time and whether hot/cold water is affected. |
| Billing or delinquent account | 808-270-7730 | Do not use emergency hotline for normal bill questions. |
| Life-safety emergency | 911 | Use emergency services if there is immediate danger. |
Water Shortage Alerts and Conservation Tools
Current alerts
The official Water Shortage Declarations page should be checked before assuming regular rates or regular water-use rules apply.
Free conservation items
DWS has listed free conservation tools such as faucet aerators, leak-detection dye tablets, moisture meters, shower heads, hose nozzles, toilet tank bags and hose timers.
Responsible use
During shortage or repair periods, conserve by watering responsibly, running full laundry/dishwasher loads and checking leaks quickly.
Who To Call for Maui Water Department Help
| Need help with… | Official contact | Best next step |
|---|---|---|
| Bill questions, high bills, address changes, delinquent accounts | 808-270-7730 | Call Fiscal / Customer Service with your 10-digit account number. |
| Pay by phone | 833-312-0151 | Use payment line and save confirmation. |
| Delinquent bills, locked meters, payment information | 808-270-7730, press 2 | Use Cashiers option for delinquent or locked-meter payment issues. |
| Closing bills, transfers, meter installations/reinstallation | 808-270-7730, press 1 | Use Customer Service option for service changes. |
| Other billing inquiries | 808-270-7730, press 7 | Use for billing questions not covered by other options. |
| Broken mains, leaks, low pressure, water quality concerns | 808-270-7633 | Use the 24/7 Water Service Helpline. |
| DWS Laboratory | 808-270-7550 | Use for water quality / laboratory-related questions when appropriate. |
| DWS Administration | 808-270-7816 | Use for department administration, not routine bill payment. |
Maui DWS Fiscal / Customer Service Map and Visit Planning
Use this map for the DWS Fiscal / Customer Service Division at 1888 Wili Pa Loop in Wailuku. For routine bill payment, customer service hours are weekdays 8 a.m.–4 p.m.; call before visiting if timing matters.
Fiscal / Customer Service
1888 Wili Pa Loop, Wailuku, HI 96793.
Main DWS office
200 S. High Street, Kalana O Maui Building, 5th Floor, Wailuku, HI 96793.
Bring with you
Water bill, 10-digit account number, service address, payment method, ID if requested, and repair proof for high-bill review.
Local Maui Water Bill Tips That Save Time
Do not confuse County offices
Routine billing and payment help is tied to the Fiscal / Customer Service Division at 1888 Wili Pa Loop. The main DWS office is at 200 S. High Street.
Use the correct phone line
833-312-0151 is for payment. 808-270-7730 is for billing/service questions. 808-270-7633 is for water service problems.
Check shortage declarations before explaining a rate jump
Water shortage stages can change rates and outdoor use expectations. Always check the official declaration page.
ABP gives review time
Automatic Bill Payment is deducted 20 days after the bill is generated, which gives time to review the bill before the payment pulls.
Official Maui Water Department Links
Maui Water Department FAQs
Where do I pay my Maui water bill online?
Use the official County of Maui PayDici water/sewer payment portal or start from the Maui DWS Fiscal / Customer Service payment options page.
What is the Maui water bill phone number?
Call DWS Customer Service / Billing at 808-270-7730 for billing, account, high bill, service change, delinquent account and payment information questions.
What is the Maui water pay-by-phone number?
The official pay-by-phone number is 833-312-0151. Have your 10-digit water account number ready before calling.
What is the Maui DWS 24-hour emergency number?
Call 808-270-7633 for broken mains, leaks, low pressure, water quality concerns or urgent water service issues.
Where is Maui DWS Customer Service located?
The Fiscal / Customer Service Division is located at 1888 Wili Pa Loop, Wailuku, HI 96793.
What are Maui DWS payment window hours?
In-person payment hours are listed as Monday through Friday, 8 a.m. to 4 p.m., except federal and state holidays. DWS general hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
What fees apply to Maui online water payments?
Credit card, debit card, Apple Pay and Google Pay payments have a 2.15% fee with a $1.00 minimum. Electronic checks have a flat $2.00 fee.
Does Maui DWS offer automatic bill payment?
Yes. Automatic Bill Payment is free and deducts the amount due from your financial account 20 days after the bill is generated. Submit the authorization form with a voided check.
How do I start or terminate Maui water service?
Call 808-270-7730 or visit Customer Service at 1888 Wili Pa Loop. Prepare the service address, date, account number if available, contact details and ID or authorization if requested.
How do I check a high Maui water bill?
Review account and usage history online, check for leaks and irrigation issues, verify the meter size and FY2027 rate tier, then call 808-270-7730 with account number and repair proof if needed.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.