Mattoon Water Department, IL: Bill Pay, Phone Number and Hours
Use official City of Mattoon resources to pay your water and sewer bill online, pay by phone, mail a payment, use the City Hall drop box, activate water service, disconnect service, understand late fees, avoid non-payment fees, and contact the Finance Department correctly when your account is urgent.
If you are searching for Mattoon Water Department, the official customer payment and service setup office is the City of Mattoon Finance Department. The city’s water and sewer resources point customers to online payment, phone payment, mail, drop box, activation form and disconnect form options.
💳 Best official route: Pay through City of Mattoon payment resources
Online: open the official City of Mattoon Make a Payment page or Utilities page and use the city water/sewer payment link.
Phone payment: call 844-701-1148, the toll-free number listed by the city for water/sewer bill payment.
Finance Department: call 217-235-5483 for water/sewer billing, service activation, disconnect and account questions.
City Hall: 208 North 19th Street, Mattoon, IL 61938. The city lists general hours as Monday–Friday, 8:00 a.m.–4:30 p.m.
Mattoon Water Department Quick Facts Before You Pay
The official City of Mattoon contact page lists City Hall at 208 North 19th Street, Mattoon, IL 61938, phone 217-235-5654, and open hours Monday through Friday, 8:00 a.m. to 4:30 p.m.
For water and sewer billing or service setup, official city pages point customers to the Finance Department at 217-235-5483. For phone payment, the city lists 844-701-1148.
What This Mattoon Water Department Guide Covers
How to Pay Mattoon IL Water Bill Online
The safest online payment path is to begin from the official City of Mattoon website. The city’s Make a Payment page says the Finance Department can accept online payment for water and sewer bills.
Open the official Make a Payment page
Start from the official City of Mattoon Make a Payment page.
Select water and sewer payment
Use the city’s official water/sewer payment link. Do not use unofficial bill-pay sites when your account is late or near disconnection.
Enter account details carefully
Use the account number, service address and customer details exactly as printed on your City of Mattoon water/sewer bill.
Review balance and payment method
Check account name, service address, amount due, any late fee, payment method and receipt information before submitting.
Save confirmation
Keep the confirmation number, payment date, amount, account number and receipt until the payment appears correctly on your account.
Pay Mattoon Water Bill by Phone
The City of Mattoon has listed 844-701-1148 as the phone payment number for water/sewer bills. This option is useful when you cannot use the online page but still have your bill and payment method ready.
Keep your bill ready
Have your water/sewer account number, service address, amount due and payment method ready before calling.
Call the payment number
Call 844-701-1148.
Follow the phone prompts
Enter the account and payment details carefully. Stop and call the Finance Department if the system cannot find your account.
Save your confirmation
Write down the confirmation number and payment time. This matters if your bill is close to the due date or disconnection date.
Pay Mattoon Water Bill by Mail or City Hall Drop Box
The City has listed mail and drop-box payment options for water/sewer bills. The drop box is referenced as being located in the parking lot north of City Hall, and city water-service materials say it is emptied at 8:00 a.m. and 4:30 p.m. daily.
208 North 19th Street
Mattoon, IL 61938
Monday–Friday
8:00 a.m.–4:30 p.m.
Mail/drop box payment tips
- Include your payment stub when possible.
- Write your account number clearly.
- Do not place cash in the drop box.
- Use check or money order for drop-box payments.
- Mail early enough for payment to be received before the due date.
- Call Finance if the account is already late or near disconnection.
Mattoon Water Bill Late Fee, Non-Payment Fee and Disconnection Rules
The official Water Activation Form and city code/service materials include important payment rules. Bills are due on the same day each month, and the due date cannot be changed.
| Billing rule | Official listed detail | Practical meaning |
|---|---|---|
| Due date | Water bills are due on the same day each month and the due date cannot be changed. | Plan your payment around the fixed monthly date. |
| Late fee | 10% of the balance due is added if full payment is not received by the due date. | Partial or late payment can make the balance grow quickly. |
| Late notice | Late notices are mailed after outstanding balance remains as of 4:30 p.m. on the due date. | Do not wait for the notice before paying. |
| Disconnection date | The notice states a disconnection date at least 10 days after the due date. | You have limited time to fix the account after a late notice. |
| Non-payment fee | $25 non-payment fee may be charged if payment is not received by the disconnection-date morning deadline. | Waiting until disconnect day can add fees and risk service interruption. |
| Restoration after disconnect | All past-due amounts and fees must be paid before service is restored. | Ask Finance for the exact total before paying. |
Mattoon Water Department Phone Number, Address and Hours
Use the Finance Department for billing, payment, activation, disconnection, late-fee questions and water/sewer account help. Use Public Works for water treatment, distribution, sewer and field-service routing when the issue is operational rather than billing-related.
217-235-5483
Water/sewer billing and service setup.
208 North 19th Street
Mattoon, IL 61938
Monday–Friday
8:00 a.m.–4:30 p.m.
Use official Public Works page for water treatment, water distribution, wastewater and field-service resources.
Activate Mattoon Water Service
The official Utilities page links to the Water Service Activation Form, and the Water Activation Form says questions should be directed to 217-235-5483. Use this form when starting water service for a property served by the City of Mattoon.
Prepare before activating water service
- Service address.
- Customer name or business name.
- Valid driver’s license or ID details.
- Phone number and email address.
- Billing address.
- Requested activation date.
- Deposit or good-credit documentation if applicable.
- Landlord or contractor details if relevant.
Open Utilities page
Use the official City of Mattoon Utilities page.
Open Water Service Activation Form
Use the official Water Service Activation Form.
Complete all customer details
Fill in the required name, service address, billing address and contact details carefully.
Call Finance if move-in is urgent
Call 217-235-5483 if you need fast activation, deposit clarification or service timing help.
Disconnect Mattoon Water Service
The official Utilities page links to a Water Disconnect Form. Use this when you are moving out, selling a property, ending a rental, or need the city to stop water service and prepare a final bill.
Prepare before disconnecting service
- Current account number.
- Service address.
- Customer name.
- Requested disconnect date.
- Forwarding address for final bill or refund.
- Phone number and email address.
- Closing date or move-out date.
- Landlord/tenant information if applicable.
Open the official disconnect form
Use the official Water Disconnection Form.
Enter account and service details
Use the exact service address and customer details from your city water/sewer account.
Confirm final bill handling
Call Finance at 217-235-5483 if you need to confirm final billing, refunds, deposit credit or disconnect date.
Mattoon Water Service Deposits, Returned Checks and Restoration Rules
Official water service agreement materials say deposits are required for new water service accounts unless a listed exception applies, such as certain landlord/contractor agreements, current service with good payment history, or proof of good credit from another utility.
| Account rule | Official listed detail | Practical meaning |
|---|---|---|
| New account deposit | Deposits are required for new water service accounts unless an exception applies. | Ask Finance if you qualify for a deposit waiver. |
| Deposit refund / credit | Deposit refunds may be credited after the required timely-payment period. | Keep strong payment history if you want deposit credit. |
| Returned check / bank draft | $25 fee is charged for returned checks or bank drafts. | Returned payments can quickly create service risk. |
| Returned-payment disconnect | Service may be immediately disconnected without further notice for returned payment. | Fix returned payments immediately with approved method. |
| After-hours service call | $50 fee is listed for service call required after 4:00 p.m. | Handle routine issues during office hours when possible. |
Mattoon Public Works and Water Service Issues
The official Public Works page says Public Works is responsible for water treatment, water distribution, sanitary sewer, storm sewer, lakes, streets, public rights-of-way, buildings and grounds. For billing questions, that page directs customers to the Finance Department at 217-235-5483.
Use Public Works / city reporting for issues such as:
- No water or low water pressure.
- Suspected water main break.
- Water in the street.
- Sewer backup or wastewater concern.
- Storm sewer issue.
- Water treatment or distribution concern.
- Public right-of-way issue related to utilities.
Finance Department
217-235-5483
Use the official city website’s resident reporting resources for non-emergency issues.
Call 911 for life-safety danger, injury, fire, electrical hazard or immediate public safety emergency.
Mattoon Water Bill Payment Options Compared
Choose the payment method based on urgency. Online and phone payment are usually better for faster handling. Mail and drop box should be used only when you have enough time before due date or disconnect date.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online payment | Use the official City of Mattoon payment page. | Routine water/sewer bill payment. | Call Finance if the account is at risk. |
| Phone payment | Call 844-701-1148. | Payment without using the website. | Save confirmation number. |
| Mail payment | Mail payment stub and payment to the city address. | Non-urgent routine payments sent early. | Payment must be received, not just mailed. |
| Drop box | Use drop box north of City Hall. | Check or money-order payment outside counter needs. | Do not put cash in drop box. |
| Finance Department | Call 217-235-5483. | Billing, activation, disconnect and urgent account help. | Call before disconnect date if past due. |
| City Hall main | Call 217-235-5654. | General city routing. | Ask for Finance for water/sewer billing. |
Official Mattoon Water Department Links and Resources
Use these official links first. They help avoid wrong utility companies, third-party bill-pay confusion, outdated payment links and missed service-form steps.
💳 Make a Payment
Official City of Mattoon payment page for water and sewer online payment.
Open Make a Payment🚰 Utilities
Official city utilities page with water activation and disconnect service links.
Open Utilities📄 Water & Sewer Guidelines
Official guidelines for starting service, payment options and water/sewer rules.
Open Guidelines🏦 Finance Department
Official Finance Department page with water/sewer billing resources and phone contact.
Open Finance✅ Activate Water Service
Official Water Service Activation Form for new or transferred service.
Open Activation Form🛑 Disconnect Water Service
Official Water Disconnection Form for stopping service and final billing.
Open Disconnect Form🛠️ Public Works
Official Public Works page for water treatment, distribution, sewer and field-service context.
Open Public Works☎️ Contact City Hall
Official contact page with City Hall address, phone and hours.
Open Contact Page⚖️ City Code
Official code library page for water service rules, fees and disconnection procedures.
Open Water Service CodeMattoon City Hall Water Billing Map and Address
The official City of Mattoon contact page lists City Hall at 208 North 19th Street, Mattoon, IL 61938. Use this location for City Hall, Finance Department/payment references and drop-box context.
Mattoon City Hall
208 North 19th Street, Mattoon, Illinois 61938.
Mattoon Water Department Phone, Hours and Payment Contacts
Use this quick table when you need to pay, activate service, disconnect service, call about billing, mail a payment, use the drop box or contact City Hall.
| Need | Official detail | Best action |
|---|---|---|
| Water/sewer billing | 217-235-5483 | Call Finance Department for bill, activation, disconnect and account questions. |
| Phone payment | 844-701-1148 | Use for water/sewer bill payment by phone. |
| City Hall main phone | 217-235-5654 | Use for general city routing. |
| City Hall address | 208 North 19th Street, Mattoon, IL 61938 | Use for mail, City Hall, Finance and drop-box reference. |
| City Hall hours | Monday–Friday, 8:00 a.m.–4:30 p.m. | Use for office visit and phone planning. |
| Drop box | Parking lot north of City Hall | Use for check/money-order payments made early. |
| Public Works | Official city Public Works page | Use for field-service, water treatment, water distribution and sewer issue context. |
FAQs About Mattoon Water Department Bill Pay
How do I pay my Mattoon IL water bill online?
Use the official City of Mattoon Make a Payment page or Utilities page and select the water/sewer payment option.
What is the Mattoon water bill phone payment number?
The City lists phone payment at 844-701-1148.
What is the Mattoon Finance Department phone number for water billing?
For water and sewer billing questions, service setup and disconnect questions, call 217-235-5483.
Where is Mattoon City Hall located?
Mattoon City Hall is located at 208 North 19th Street, Mattoon, IL 61938.
What are Mattoon City Hall hours?
The official city contact page lists hours as Monday through Friday, 8:00 a.m. to 4:30 p.m.
How do I activate Mattoon water service?
Use the official Water Service Activation Form on the City of Mattoon Utilities page. Call 217-235-5483 if you have questions.
How do I disconnect Mattoon water service?
Use the official Water Disconnection Form on the City of Mattoon Utilities page. Call Finance if you need final-bill or move-out help.
What is the Mattoon water bill late fee?
Official city water-service materials say a late fee of 10% of the balance due is added if full payment is not received by the bill due date.
What is the Mattoon non-payment fee?
Official city materials state a $25 non-payment fee may be charged if payment is not received by the required morning deadline on the disconnection date.
Where is the Mattoon water payment drop box?
Official water-service material says payments may be placed in the drop box located in the parking lot north of City Hall.
Best Way to Pay Mattoon Water Department Bill in 2026
The best path is simple: start from the official City of Mattoon Make a Payment page or Utilities page, then use the official water/sewer payment option. For phone payment, call 844-701-1148.
For billing questions, activation, disconnection, late payment, returned payment, deposit or urgent account matters, call the Finance Department at 217-235-5483. City Hall is located at 208 North 19th Street, Mattoon, IL 61938, and the city lists hours as Monday through Friday, 8:00 a.m. to 4:30 p.m.
Important Notice: This article is an independent informational guide and is not the City of Mattoon, Mattoon Finance Department, Public Works Department, or an official payment processor. Payment links, phone numbers, office hours, late fees, non-payment fees, returned-payment rules, deposit rules, drop-box timing, activation rules and disconnection procedures can change. Always verify urgent billing, payment, service activation, disconnection or water/sewer service matters directly with the City of Mattoon.