Madison County Water Bill & Service Help
Use this guide when you need to pay a Madison County Water Department bill, find the right phone number, check rates, report an outage, handle a high bill, request leak adjustment help, or confirm whether you are actually in the MCWD service area.
Start with the official portal for payment. Use the county Water Department page for phone, address, outage, billing transition, customer forms, rates and service-area questions.
What Do You Need To Do?
Portal supports bill payment, statements, AutoPay and payment methods like debit, credit, ACH/E-Check or digital wallet.
Pay onlineCall 256-746-2888 for billing, portal help, outage reporting, small leaks and customer service.
Call 256-746-2888Check meter flow, toilets, outdoor faucets, irrigation and official tiered rates before disputing.
High bill checklistUse the official customer forms page for residential application, move-out, transfer and leak adjustment forms.
Open formsQuick Answer: Madison County Water Department Bill Pay
Online payment
Use the Madison County Water Department Customer Portal. It allows customers to set up and manage automatic payments, view billing statements, and pay by debit, credit, ACH/E-Check or digital wallet.
Customer service
Call 256-746-2888. Follow the prompts to speak to a representative or leave a message. For non-emergencies after hours, leave a message.
Office
Madison County Water Department is at 246 Shields Road, Huntsville, AL 35811. Listed hours are Monday–Friday, 7:00 AM–3:30 PM.
How to Pay a Madison County Water Bill Online
Open the official water customer portal
Use the county portal link or start from the official Madison County Pay Online page. Do not enter account details into random sponsored bill-pay pages.
Use your MCWD account details
After the in-house billing transition, MCWD customers use the Madison County Water bill/account details. Do not use an old Huntsville Utilities water account number for MCWD water service after your MCWD bill has arrived.
Review service address, due date and amount
Check the billing statement, service address, billing period and amount before submitting. If the first MCWD bill looks different than expected, check the number of billing days first.
Choose payment method
The official pay page says the portal supports debit, credit, E-Check/ACH and digital wallet payments. Review any displayed portal fee or confirmation screen before submitting.
Save proof until it posts
Save the confirmation number, screenshot, email receipt, payment date and amount. If the balance does not update or service is at risk, call 256-746-2888 with the details ready.
Phone Number, Email, Fax, Hours and Office Address
| Need | Official detail | Use it for | Prepare before contacting |
|---|---|---|---|
| Customer service | 256-746-2888 | Billing, portal help, outage reporting, small leaks, water service questions. | Account number, service address, phone number, bill amount, payment proof. |
| water@madisoncountyal.gov | Non-urgent written contact. | Include service address and a short explanation. Avoid sending card/bank details by email. | |
| Fax | 256-746-2889 | Documents only when the department asks for fax delivery. | Confirm the required form and whether fax is accepted for your request. |
| Office | 246 Shields Road, Huntsville, AL 35811 | In-person customer service and forms. | Bill, ID if needed, form, payment method and any notice or repair proof. |
| Office hours | Monday–Friday, 7:00 AM–3:30 PM | Phone/office planning. | Call earlier in the day for urgent billing or service issues. |
Are You Actually a Madison County Water Customer?
Madison County tells users to check the Water Coverage Map. If the address falls inside the shaded service area, the address is a Madison County Water customer.
Use the service map
Open the official Madison County Water Service Area Map. This helps avoid paying or calling the wrong water utility.
Open service area mapCheck who issued the bill
If the bill is from Huntsville Utilities, Madison County says that bill should be paid to Huntsville Utilities.
Billing transition detail
MCWD now reads meters, prepares and mails bills, and handles customer service with in-house systems and personnel.
Madison County Water Rates and Service Fees
Rates and fees can change. Use the official Rates & Fees page before making a bill dispute or budget decision.
Residential water rates shown by MCWD
| Usage / charge | Current listed rate |
|---|---|
| Base rate for 1″ and smaller | $14.00 |
| First 2,500 gallons | $2.65 per 1,000 gallons |
| Next 2,500 gallons | $4.57 per 1,000 gallons |
| Next 5,000 gallons | $4.57 per 1,000 gallons |
| Next 40,000 gallons | $4.57 per 1,000 gallons |
| All additional usage | $7.27 per 1,000 gallons |
Fees users often search for
- Return item fee: $35.00.
- Reconnect fee paid delinquent account, 7:00 AM–5:30 PM: $45.00.
- After-hours reconnect, 5:31 PM–7:00 PM: $90.00.
- Saturday and holiday reconnects, 8:00 AM–12:00 PM: $90.00.
- Reread meter at customer request: $30.00.
- Inaccessible meter: $30.00.
- Customer-request service call, 7 AM–3 PM: $50.00.
- Customer-request service call after hours: $75.00.
The official page lists more meter, tampering, GPS, meter box, backflow and service-related charges.
Simple Madison County Water Bill Estimator
This uses the listed residential base and tier examples above. It is a planning tool only and does not include every possible fee, adjustment, deposit, penalty, service fee or account condition.
Always compare this with your actual bill and the official Rates & Fees page.
High Madison County Water Bill: Check This First
Check continuous flow
Turn off water inside the home. Check the meter’s gallons-per-minute display. If GPM is greater than 0.00, water is moving through the meter.
Test the toilet
Put food coloring in the toilet tank, wait about 15 minutes, and look in the bowl. If color appears without flushing, the tank is leaking.
Check outside use
Look for open hose bibs, irrigation timers, new grass watering, dripping outdoor faucets, wet meter boxes and service-line leaks.
Leak Adjustment Policy: What Counts and What Proof You Need
| Policy point | Official detail | User action |
|---|---|---|
| Eligible leak type | Adjustments can apply to plumbing leaks, not accidental water use, irrigation-system issues or pool fill-ups. | Identify the plumbing issue clearly before requesting adjustment. |
| Frequency | One adjustment per 12-month period per customer, unless the customer moved to a different address. | Check whether you already used an adjustment within the last 12 months. |
| Customer responsibility | Customer remains responsible for an amount 3 times greater than the 12-month average bill. | Use your billing history to understand what the adjusted amount may look like. |
| Minimum refund | Refund amount must be at least $10.00. | Small differences may not qualify. |
| Account status | The account must be active at the time of adjustment. | Do not wait until after move-out or closure to ask questions. |
| Required proof | Leak Adjustment Request Form plus repair/parts receipt or handwritten repair statement showing the leak was repaired. | Save plumber invoice, hardware receipt, photos, repair date and meter readings. |
Water Outage, Low Pressure, Check Valve and Pressure Help
Report a water outage
Call customer service at 256-746-2888. Madison County says reported outages are posted in the phone system and on Facebook.
Pressure concerns
MCWD says it maintains at least the required AWWA minimum pressure of 20 psi. Pressure can be higher in some areas because of terrain and infrastructure.
Pressure regulator tip
Madison County encourages customers to install pressure regulators for more consistent household pressure. The customer is responsible for the PRV on the customer side of the meter.
Check valve / dual check
ADEM requires backflow prevention devices on the customer side of the meter. MCWD says it currently maintains check valves at its meter boxes. Do not remove them.
Start, Stop, Transfer or Update Madison County Water Service
Use the official Customer Forms page. Forms include residential application, residential move-out, transfer inside service area, business-name applications, commercial applications, contact information change, water-service problem report and leak adjustment request.
New residential service
Use the residential application form. Contact MCWD if you need fee or deposit amount before submitting forms.
Move out or transfer
Use the move-out form or residential transfer inside service area form. Save final-read and closing/account proof.
Mailing forms
The forms page lists Mailing Address: PO Box 1508, Normal, AL 35761. Use the address on the specific form or current bill for payments.
Madison County Water System Facts
Service area
389 square miles.
Water mains
985 miles in service.
Storage
12 storage tanks with 16,000,000 gallons of storage capacity.
Customers
About 39,800 customers listed by the county.
Local Madison County Water Tips That Save Time
Check the bill issuer first
Madison County Water and Huntsville Utilities are not the same payment destination after the billing transition. Pay the issuer shown on the bill.
Call before a small leak becomes a service call
If your meter box is wet on a dry day, call MCWD first. If the issue is on the county side, MCWD says it will handle repairs.
Pressure varies by terrain
Madison County’s terrain and infrastructure can create higher pressure in some areas. A pressure regulator can protect fixtures and appliances.
Do leak paperwork early
Leak adjustment requires a form and repair proof. Save receipts, photos and repair notes before throwing anything away.
Use the portal for statements, not only payment
Viewing statements helps compare billing days, rate tiers, past usage and possible leak periods before calling.
Water lawns less often during dry weather
Madison County advises watering lawns only when necessary, early morning or night, and avoiding unattended sprinklers.
Madison County Water Department Map and Visit Plan
Use this map for office orientation. For account balance, outage reporting, payment posting or urgent service, call the department or use the official portal.
Office address
246 Shields Road, Huntsville, AL 35811.
Office hours
Monday–Friday, 7:00 AM–3:30 PM.
Bring with you
Bill, account number, service address, ID if needed, payment proof, form, leak proof or notice.
Official Madison County Water Links
Madison County Water Department FAQs
Where do I pay my Madison County Water bill online?
Use the official Madison County Water Department Customer Portal at sb.mdc.prod.nscloud.io/app/login.jsp, or start from the Madison County Pay Online page and choose the Water Department Customer Portal.
What is the Madison County Water Department phone number?
Call 256-746-2888 for customer service, billing help, portal help, outage reporting, small leak messages and general water department support.
What are Madison County Water Department office hours?
The official Water Department page lists Monday through Friday, 7:00 AM to 3:30 PM.
Where is Madison County Water Department located?
The office is located at 246 Shields Road, Huntsville, AL 35811.
What payment methods does the portal accept?
The county Pay Online page says the Water Department Customer Portal supports debit, credit, E-Check/ACH and digital wallet payments. The portal also supports automatic payment management and billing statements.
How do I report a Madison County water outage?
Call 256-746-2888. Madison County says reported outages are posted in the phone system and on Facebook.
Why does my new Madison County Water bill look different?
MCWD moved to in-house meter reading, billing statements and customer service. The county says first bills after the schedule revision may look higher or lower if the number of billing days changed.
Do I still pay Huntsville Utilities for water?
If your bill is from Huntsville Utilities, Madison County says that bill should be paid to Huntsville Utilities. After your MCWD bill arrives, use the Madison County Water Department account details and payment route for water service.
Can Madison County Water adjust a high bill after a leak?
Possibly, but the policy is limited. The leak must be a plumbing issue, the account must be active, a Leak Adjustment Request Form is required, and repair proof must be submitted. Irrigation, accidental use and pool fill-ups are not treated the same as plumbing leaks.
What is the base residential water rate?
The official Rates & Fees page lists a residential base rate of $14.00 for 1-inch and smaller, plus tiered usage charges.
How do I know if my address is in the Madison County Water service area?
Use the official Madison County Water Service Area Map. If your address falls inside the shaded service area, Madison County says you are a Madison County Water customer.
Does this page collect Madison County water payments?
No. This is an independent informational guide. Use official Madison County Water Department pages and the official portal for live payments, balances, fees, forms, outage reporting and account decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.