Jefferson Parish Utility Account & Pay Help
Jefferson Parish utility bills can include more than water: water usage and service, sewer usage and service, garbage service, mosquito control, recreation service and the LADHH Safe Water Fee.
Use this guide to pay through the official Paystar route, avoid wrong-code payment mistakes, find the right phone option, use drop boxes correctly, start or stop service, check a high bill, report water problems, and prepare documents before calling.
Start Here: Pick Your Jefferson Parish Utility Task
Start from the official Parish pay page and use the Paystar utility payment link.
Pay utility billComplete the new service form. Same-day service requires everything by 2 p.m.
Apply for new serviceSchedule an appointment for disputes, starting, canceling or transferring service.
Schedule appointmentCall customer service during hours or the correct East/West Bank emergency line after hours.
Report a problemHow To Pay a Jefferson Parish Water / Utility Bill Online
Start on the official Jefferson Parish payment page
Use the Parish page first, then choose the Paystar utility bill payment link. This helps avoid lookalike payment pages and wrong department payment links.
Use your bill to match the account
Paystar helps customers find the utility account and balance using information from the bill. Before submitting, match the account name, service address, amount due and billing period.
Create a Paystar account if you want extra tools
Jefferson Parish says Paystar can let customers manage multiple accounts, enroll in AutoPay by card or bank, view payment history and eBill, manage payment methods, and receive email or text notifications.
If using MoneyGram or CheckFreePay, use the right code
The official payment page lists MoneyGram code 19171 and Check Free Pay code 70181-0007. Wrong codes can delay or misroute payment.
Save proof and call if the account is urgent
Save confirmation, payment date, amount, method, account number and receipt. If the account has a billing problem, transfer issue, new service issue or leak emergency, call 504-736-6060 during business hours.
Jefferson Parish Utility Payment Methods, Codes and Best Use
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| Online Paystar portal | Pay your Jefferson Parish utility bill online through the Paystar Portal. | Fast online payment and account tools. | Official payment page |
| Paystar account | Paystar can support multiple accounts, AutoPay by card or bank, eBill, payment history, payment methods and email/text notifications. | Customers who want ongoing account management. | Paystar features |
| Phone payment | Phone menu: press 1 for automated system to make payment; press 2 for customer relations; press 3 for other services; press 4 for department information. | Phone payment, billing help or service questions. | Call 504-736-6060 |
| MoneyGram | Use code 19171. | Retail payment users who need the correct payment code. | Verify code |
| Check Free Pay | Use code 70181-0007. | Check Free Pay users. | Verify code |
| Drop box | East Bank and West Bank drop boxes accept money order or check only. No cash. | After-hours check or money-order payment. | See drop boxes below |
| Mail to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007. | Non-urgent payment when there is enough mailing time. | Mailing instructions |
Drop Box and Mail Payment Details
West Bank drop box
4500 Westbank Expressway, Marrero, LA 70072. Check or money order only. No cash.
Drop box rulesEast Bank drop box
1221 Elmwood Park Boulevard, Jefferson, LA 70123. Check or money order only. No cash.
Drop box rulesMail payment
Mail to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.
Mailing instructionsWhy Jefferson Parish Utility Bills Have So Many Charges
Water and sewer
Utility bills include water usage/service and sewer usage/service. Jefferson Parish says water and sewer are billed based on usage.
Garbage and parish services
Bills can include garbage service, mosquito control and recreation service. The official page notes a garbage service fee increase tied to a new contract beginning January 2024.
LADHH Safe Water Fee
The bill can also include the Louisiana Department of Health and Hospitals Safe Water Fee.
High Jefferson Parish Utility Bill: What To Check First
Use the bill calculator for a reality check
The Parish bill calculator lets customers estimate a bill using account number and consumption. Account numbers are 12 to 13 digits, and consumption must be entered in thousands of gallons. Example: enter 5 for 5,000 gallons.
Look for a leak before blaming only rate increases
Common leak signs include a running toilet, wet yard, broken irrigation, ceiling/wall moisture, slab leak symptoms or unexplained water use between billing cycles.
Check whether the bill includes non-water services
Do not compare the total amount as “water only.” Jefferson Parish utility bills can include sewer, garbage, mosquito control, recreation and safe water fees.
Call before the bill becomes a service problem
If the bill is unusually high, not explainable by usage, or tied to a leak or meter issue, contact Utility Customer Service during hours.
Apply for New Jefferson Parish Utility Service
Fast answer: Complete the official new service application form. For same-day service, Jefferson Parish says all required information and payment must be received by 2:00 p.m.
| New service item | Official detail | What to prepare | Official link |
|---|---|---|---|
| Residential 3/4-inch meter | Deposit $180, installation $400, PIF sewerage $550, total $1,130. | Payment method, personal information and documents. | Deposit amounts |
| Residential 1-inch meter | Deposit $225, installation $500, PIF sewerage $800, total $1,525. | Confirm meter size before paying. | Residential deposit table |
| Residential 2-inch meter | Deposit $300, installation $700, PIF sewerage $2,000, total $3,000. | Call if unsure whether property needs this size. | Residential deposits |
| Residential required info | First and last name, valid Social Security number, date of birth and previous address. | Have these ready before starting the form or calling. | Required documents |
| Commercial required info | Federal ID number of company and valid Social Security number. | Business documents and payment method. | Commercial requirements |
Close, Transfer, Name Change or Mailing Address Change
Transfer service
For transfer service from one address to another, Jefferson Parish lists a valid state-issued ID, driver’s license or passport. A lease or act of sale may be needed if the new account is currently active.
Transfer document rulesClose / disconnect service
For closing an account or disconnecting service, the Parish lists valid state-issued ID, driver’s license or passport.
Close account requirementsName change
Name change requires picture ID showing new name and marriage license or divorce decree. The Parish notes only the last name of the customer on the account can be changed.
Name-change requirementsMailing address change
Changing mailing address requires picture ID showing the address where water service is provided.
Mailing address changeSchedule Utility Services Appointment
Use appointment for disputes and service changes
Jefferson Parish says customers can schedule online to speak with Utility Services about billing disputes or starting, canceling and transferring service.
Schedule appointmentWest Bank in-person day
Limited in-person appointments are listed every Wednesday at the General Government Building, 200 Derbigny Drive, Gretna, LA 70053.
Appointment locationsEast Bank in-person day
Limited in-person appointments are listed every Friday at the Joseph S. Yenni Building, 1221 Elmwood Park Boulevard, Jefferson, LA 70123.
East Bank appointmentNo Water, Broken Line, Leak or Water-Service Problem
Business-hours help
For water service, utility bill issues, website problems, new service, turning water on/off or reporting a water problem, call 504-736-6060, Monday–Friday, 8:30 a.m.–4 p.m.
Report a problemEast Bank after hours
For after-hours water problem or leak only, use the East Bank emergency line: 504-838-4363.
Call East Bank emergency lineWest Bank after hours
For after-hours water problem or leak only, use the West Bank emergency line: 504-349-5081.
Call West Bank emergency lineWater Service Interruption Map and Boil Water Advisory Note
Jefferson Parish provides a water service interruption map for confirmed Water Department outages and possible outages reported by residents. The Parish says not every outage requires a boil water advisory. If water may be unsafe, the Water Department will issue a precautionary boil water advisory and update the map.
Check map first
Look for a known outage before assuming it is only your property.
If not shown
Call 504-736-6060 during hours or use the proper after-hours emergency line if it is a water problem.
Boil advisory
Follow official boil-water instructions only when Jefferson Parish issues an advisory for the affected area.
Smart Meter Project, Dropcountr App and Lead Service Line Updates
Smart meter project
Jefferson Parish says a $116 million project is underway to install automated water meters, improving usage transparency, accuracy and water management.
Smart meter project infoDropcountr app
The project includes access to a mobile app with water usage alerts, payment reminders, budget tools and irrigation features.
Utility Services project notesLead service lines
Jefferson Parish says it is identifying service lines through the AMI project. If a lead service line is found, the Water Department says it will be replaced.
Lead service line infoLocal Jefferson Parish Tips That Prevent Utility Bill Problems
East Bank vs West Bank matters
Use the correct emergency line after hours. East Bank and West Bank emergency numbers are different, and the emergency line is only for water problems or leaks.
Bring the bill when calling
Your bill has the account details needed for Paystar, bill calculator, phone support, drop box and mail payments. Do not rely on address alone.
Do not put cash in drop boxes
Jefferson Parish says both drop boxes are check or money order only. Cash creates risk and may not be accepted.
High bill is not always “rate increase”
The Parish says rate and garbage-fee changes should not make bills jump 2 or 3 times. Check leaks, consumption and multi-service charges.
Jefferson Parish Utility Bill Problems: Quick Fix Table
| Problem | Best next action | Why it matters | Official link |
|---|---|---|---|
| Cannot find Paystar account | Use details from the current bill and start from the official Jefferson Parish Pay Utility Services page. | Wrong account details can lead to failed or misapplied payment. | Pay utility bill |
| Using MoneyGram | Use code 19171. | Wrong code may route payment incorrectly. | Verify code |
| Using Check Free Pay | Use code 70181-0007. | Code accuracy matters for proper payment posting. | Verify code |
| High bill | Use the bill calculator, check thousands-of-gallons usage, inspect leaks and review all bill charges. | Jefferson Parish bills include more than water and are usage-based for water/sewer. | Bill calculator |
| Need new service today | Submit all required information and payment before 2 p.m. | Same-day service depends on complete information and payment timing. | New service |
| No water after hours | Use East Bank 504-838-4363 or West Bank 504-349-5081 if it is a water emergency. | After-hours emergency lines are for water problems/leaks, not routine billing questions. | Report problem |
| Billing dispute or move service | Schedule a utility appointment online. | Appointments are specifically offered for disputes and starting, canceling or transferring service. | Schedule appointment |
Map: Jefferson Parish Utility Services / East Bank Location
Use this map for general visit planning. Call before driving because appointment availability, department counters and public access can change.
East Bank / Yenni Building
1221 Elmwood Park Boulevard, Jefferson, LA 70123.
West Bank appointment site
General Government Building, 200 Derbigny Drive, Gretna, LA 70053.
Bring this
Utility bill, account number, payment proof, ID, lease/act of sale if needed, and photos/receipts for leak or meter questions.
Official Jefferson Parish Links Used in This Guide
Jefferson Parish Water Bill Payment FAQs
Where do I pay my Jefferson Parish utility bill online?
Start from the official Jefferson Parish Pay Utility Services Bill page and use the Paystar Portal link for online payment.
What is the Jefferson Parish Utility Customer Service phone number?
Call 504-736-6060 during Utility Customer Service hours, Monday through Friday, 8:30 a.m. to 4 p.m.
What are the MoneyGram and Check Free Pay codes?
The official payment page lists MoneyGram code 19171 and Check Free Pay code 70181-0007.
Where can I mail a Jefferson Parish utility payment?
Mail payment to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.
Where are the Jefferson Parish utility drop boxes?
The West Bank drop box is at 4500 Westbank Expressway, Marrero, LA 70072. The East Bank drop box is at 1221 Elmwood Park Boulevard, Jefferson, LA 70123. Both accept checks or money orders only, not cash.
What should I press when calling to make a payment?
The official phone menu says press 1 for the automated system to make a payment. Press 2 for the customer relations team, including new account, transfer service and broken waterline concerns.
Why does my Jefferson Parish utility bill include so many charges?
The bill can include water usage and service, sewer usage and service, garbage service, mosquito control, recreation service and the LADHH Safe Water Fee.
What should I do if my Jefferson Parish utility bill is very high?
Use the Bill Calculator, check usage in thousands of gallons, inspect for leaks and remember that the bill may include multiple parish service charges, not water only. If the jump is unusual, call 504-736-6060.
How do I apply for new Jefferson Parish water service?
Complete the official new service application. For same-day service, all required information and payment must be received by 2:00 p.m.
What documents are needed to transfer or close service?
Transfer service requires a valid state-issued ID, driver’s license or passport, and a lease or act of sale may be needed if the new account is active. Closing or disconnecting service requires valid state-issued ID, driver’s license or passport.
Who do I call after hours for no water or a broken water line?
For after-hours water problems only, call 504-838-4363 for East Bank or 504-349-5081 for West Bank.
Does every Jefferson Parish water outage require a boil water advisory?
No. Jefferson Parish says not every outage requires a boil water advisory. If water may be unsafe, the Water Department will issue a precautionary boil water advisory and show guidance through official channels.
Does this page collect Jefferson Parish water payments?
No. This is an informational guide. Use Jefferson Parish official pages, Paystar, phone support or Utility Customer Service for live balances, payment, service status and account changes.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.