Hillsborough County Water Bill & Service Help
Need to pay a Hillsborough County water bill, view your account, pay by phone, start or stop service, request a pay plan, report a leak, check watering days, or understand why a final notice says service may be shut off? This guide gives the official route first and then the exact practical details customers actually need.
Do This First If You Just Need the Right Answer
Use the County-linked online account system. Login ID is your water utility account number.
Open GovOneCall Customer Service/automated account system. Phone payment is available 24/7.
Call 813-307-1000If you received a two-month bill, final notice or discontinue notice, use online/phone payment and call if needed.
Pay plan infoRequest service online, by phone, or in person at the Brandon Customer Service Center.
Service requestHow to Pay a Hillsborough County Water Bill Online
Start on the official County page or GovOne portal
Use Pay or View My Water Bill or go directly to the Hillsborough County online account information service.
Use your account number as the login ID
The online system says the login ID is your account number. Use the current account number from your latest bill; old legacy account numbers can create profile issues.
Choose card, debit or ACH one-time withdrawal
The County payment page lists credit/debit card payments and ACH one-time withdrawal. It also lets customers sign up for recurring autopay services.
Save proof and check urgent account status
Keep your confirmation, amount, date, method and account number. If you received a discontinue notice or service was interrupted, call 813-307-1000 to confirm the next step.
Hillsborough County Water Bill Payment Options
| Payment option | Official detail | Best for | Important warning |
|---|---|---|---|
| Online account / GovOne | View account information, pay by card or ACH, set up bill email notification, autopay, payment extension, and update contact information. | Normal bill payment, account review, recurring payments and profile management. | System maintenance is listed daily from 11:25 p.m. to 12:05 a.m. Eastern; payments cannot be made during that window. |
| Pay by phone | Call 813-307-1000. Credit/debit card and ACH one-time withdrawal are listed; phone payment is available 24/7. | Customers who prefer phone payment or need automated access. | For account-specific problems, pay plans, service changes or final notice concerns, speak with Customer Service during business hours. |
| Send payment to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. | Customers not close to the due date. | The County says to send 5 to 10 days before due date to avoid late fees. Do not mail payments to office locations. | |
| In person / kiosk | Brandon Customer Service Center, 332 N. Falkenburg Rd., Tampa. Lobby kiosk during business hours; drive-up kiosk and drop box available 24/7. | Customers who need in-person service, kiosk payment or local drop-off. | Verify payment type and posting if service is at risk. |
| Library kiosks | Kiosks are listed at Jimmie B. Keel Library, Maureen B. Gauzza Library and South Shore Library. | Customers closer to library kiosk locations. | Confirm kiosk access and avoid using unofficial drop-off locations. |
| Florida Amscot cash payment | Pay at any Florida Amscot location. Payments made by 8 p.m. post to the account at 8 a.m. the next business day. Payment method: cash. | Cash-paying customers. | Only Florida Amscot locations are authorized outside the County-listed pay centers. Other locations may delay posting and risk interruption. |
Important Bank Bill Pay Warning for Hillsborough Water Customers
Official warning: Hillsborough County has reported an issue affecting some customers who use a financial institution’s automatic online bill pay service. Some payments initiated through banks were delayed or rejected before reaching Hillsborough County Water Resources after May 8, 2026.
- Log in to your bank account and confirm Hillsborough County Water Resources is still an active payee.
- Confirm your water utility account number is entered correctly.
- Check any recurring or automatic payment settings.
- Ask your financial institution to verify payments are being processed successfully.
- If a submitted payment is not credited to the water account, call Water Resources Customer Service at 813-307-1000.
Hillsborough County Water Phone, Office and Customer Service Hours
Customer Service
813-307-1000
Use for billing, payments, start/stop/move service, pay plans, service outages, emergencies and account questions.
Brandon Customer Service
332 N. Falkenburg Rd.
Tampa, FL 33619. Walk-in services Monday–Friday, 8 a.m.–5 p.m.
Drive-through payment
Brandon Customer Service Center has drive-through payment services available during business hours plus 24/7 kiosk/drop box options.
pud-publicutilitiescustomerservice@hcfl.gov
Use for non-urgent Water Resources Customer Service communication.
Water quality complaints
813-264-3835
Use for water quality concerns listed by Hillsborough County customer resources.
Water conservation
813-663-3295
Use for watering restrictions questions during business hours.
Restriction recording
813-275-7094
Recorded summary of water use restrictions.
Final Notice, Shutoff Risk and Reconnection Rules
| Situation | Official detail | What to do |
|---|---|---|
| Two-month bill or discontinue notice | County payment page tells customers to use the 24/7 automated pay-by-phone or online service. | Use online or phone payment immediately, then call Customer Service if account status is urgent. |
| Final notice postcard | Final notice postcards are mailed through USPS. | Do not ignore postcard notices. Pay before the due date shown. |
| Payment not received by due date | Water service may be shut off if payment is not received by the due date. | Use faster payment and confirm with Customer Service if needed. |
| Service interrupted for non-payment | Service will not be restored until the next working day after full payment is received. | Pay full balance plus applicable fees and confirm account status. |
| Payment posts after due date | Late posting may require additional collection processes and may result in a deposit increase review. | Pay early enough for posting. Avoid mail or bank bill pay near the deadline. |
| Water restriction violation | Do not pay water restriction violations online or by phone through the water bill system. | Use the citation envelope or pay in person at the Brandon Customer Service Center. |
Start, Stop or Move Hillsborough County Water Service
Start service
You can request service by phone, in person, or online. If you have no existing or previous account number, the County says you can submit the form and they will call within two days to finish the process.
Identification rules
For accounts with no previous account number, identification is required but not provided through the form. Social Security card can be verified by phone; passport can be done by phone and requires deposit; driver license must be done in person by appointment.
Stop or move service
Stopping service needs the account number and final bill address. Moving service needs the stop date for the old address if you want it stopped and the start date for the new address.
Pay Plans, Past-Due Help and Hardship Discount
Pay plan help
Customers who have fallen behind and need help bringing the account current should call 813-307-1000 between 8 a.m. and 5 p.m., Monday–Friday.
Stay current
To remain on a pay plan and avoid interruption, customers must pay current monthly charges in full plus the reasonable amount agreed for the past-due balance.
Hardship discount
The hardship/affordability discount can reduce base facility charges by $2.50 per month for water and/or $2.50 for wastewater, up to $5 monthly if eligible.
High Hillsborough County Water Bill? Check These First
Read the meter
Find the meter box near the curb or yard, open the lid, and read the numbers left to right. If the leak dial moves while water is off, you may have a leak.
Use the calculator
The County provides a water bill calculator using total potable water gallons for the month. It gives estimates, not a guaranteed bill.
Check irrigation
Outdoor irrigation can use large volumes. Hillsborough County also provides an irrigation calculator and watering-day lookup.
| High-bill clue | Likely reason | Best next step |
|---|---|---|
| Leak dial moves when water is off | Water is still passing through the meter. | Inspect toilets, irrigation, pool auto-fill, softener, hose bibs and plumbing. Repair before applying for leak adjustment. |
| Bill doubled or more | May meet one leak adjustment condition if repaired and normal usage returns. | Review leak adjustment eligibility and collect proof of repair. |
| Heavy irrigation month | Outdoor watering, new sod or landscape use may raise water usage. | Use irrigation calculator and watering restrictions page. Leak adjustment may not apply to landscape-related excess use. |
| Bill concern but no leak found | Usage, reading, meter, household or billing question may need review. | Record meter numbers and call Customer Service at 813-307-1000. |
Hillsborough County Leak Adjustment Rules
Adjustment may be considered when…
- The leak is repaired before adjustment review.
- You have proof of repair.
- Usage is at least twice the average consumption during the last year.
- You have not received a leak adjustment in the past year.
- You have had at least 3 months of service at the premise.
- Usage returns to normal on the monthly read after repairs.
Adjustment may not apply when…
- Excess use is from landscaping, new sod or replacement sod.
- Use is from garden hose, spigot or faucet leaks.
- Use is from alternative water source cross-connection such as irrigation well or pond.
- The repair is associated with a swimming pool.
- Repair proof is missing or usage has not returned to normal.
Watering Days, Times and Restriction Violations
Allowed watering window
Conventional irrigation like sprinklers and overhead spraying must be done between midnight and 4 a.m. or between 8 p.m. and midnight, and only once on your designated day.
Find your day
Use the County’s Find My Watering Days & Times tool. City of Tampa, Plant City and Temple Terrace may use separate local rules.
Violations
Observed violations may result in citations starting at $100. Do not pay water restriction violations online or by phone through water bill payment.
Reclaimed Water and Irrigation Questions
Reclaimed water contact
For reclaimed water information, call 813-307-1000, extension 13611, and leave your name, address and daytime phone number.
Email route
Hillsborough County lists waterdept@hcfl.gov for reclaimed water information.
Irrigation calculator
Use the County irrigation calculator to estimate how many gallons your irrigation system uses before assuming the bill is wrong.
Water Quality, Outages and Water/Sewer Main Breaks
Water quality complaints
Customer resources list water quality complaints at 813-264-3835.
Outages/emergencies
For water service outages, residential/commercial outages and water/wastewater emergencies, contact Water Resources Customer Service at 813-307-1000.
Main breaks
Report water and sewer main breaks such as street flooding not caused by rain, low pressure, discolored water or outage in the home.
Local Hillsborough County Water Tips That Save Time
Check your utility before paying
Hillsborough County Water Resources primarily serves unincorporated areas. Tampa, Plant City and Temple Terrace customers may need their city utility portal instead.
Amscot is the cash shortcut
For cash payment, only Florida Amscot locations are authorized outside the County-listed in-person centers. Payments made by 8 p.m. post at 8 a.m. next business day.
Do not use mail near shutoff
Mail should be sent 5 to 10 days before due date. If a final notice or discontinue notice exists, use online/phone payment and call Customer Service.
Leak repair comes before adjustment
Hillsborough County requires the leak to be repaired before adjustment review. Keep proof of repair and keep paying until written decision is issued.
Hillsborough County Water Payment Problems: Quick Fix Table
| Problem | Likely reason | Best next step |
|---|---|---|
| Online account will not log in | Wrong account number, old legacy account number, profile issue or maintenance window. | Use the current account number from the latest bill. Avoid 11:25 p.m.–12:05 a.m. Eastern maintenance window. |
| Bank bill pay not credited | Financial institution payment may be delayed, rejected or using wrong payee/account information. | Verify payee and account number with your bank, then call 813-307-1000 if payment was submitted but not credited. |
| Final notice received | Payment has not been received by the due date or account is in collection stage. | Use online/phone payment and call Customer Service if service is at risk. |
| Water already shut off | Account was interrupted for non-payment. | Pay full balance plus applicable fees. Service restoration is next working day after full payment is received. |
| High bill after irrigation or new sod | Outdoor use can raise consumption and may not qualify for leak adjustment. | Use irrigation calculator, check watering rules and inspect for leaks. |
| Need to start service without account number | No existing or previous account number on file. | Submit online form and wait for callback within two days, or call 813-307-1000. |
Hillsborough County Water Resources Map and Visit Planning
Use this map for the Brandon Customer Service Center. The County also lists Public Utilities Administration at 925 E. Twiggs St., Tampa, but billing customers usually need the Brandon center or online/phone support first.
Brandon Customer Service Center
332 N. Falkenburg Rd., Tampa, FL 33619. Walk-in services Monday–Friday, 8 a.m.–5 p.m.
Public Utilities Administration
925 E. Twiggs St., Tampa, FL 33602. Listed hours: 8 a.m.–5 p.m.
Bring before visiting
Bill, account number, service address, ID for service changes, payment proof, final notice and any bank payment confirmation.
Official Hillsborough County Water Links Used in This Guide
Hillsborough County Water Department FAQs
Where do I pay my Hillsborough County water bill online?
Use the official Hillsborough County Pay or View My Water Bill page or the GovOne online account information service at www.govone.com/waterbill.
What is the Hillsborough County Water Resources phone number?
Call 813-307-1000 for Customer Service, pay-by-phone, account questions, start/stop service, outages, emergencies, billing issues and pay plans.
What is my login ID for the online water account?
The online account system says the login ID is your account number. Use the current account number from your latest utility bill.
Can I pay a Hillsborough water bill by phone?
Yes. Call 813-307-1000. Credit/debit card and ACH one-time withdrawal are listed payment methods, and phone payment is available 24/7.
Where do I mail a Hillsborough County water bill payment?
Mail payment to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. The County says to send 5 to 10 days before the due date.
Where can I pay in person?
The main customer payment location is the Brandon Customer Service Center at 332 N. Falkenburg Rd., Tampa, FL 33619. The County also lists library kiosks and authorized Florida Amscot cash payment locations.
What happens if my service is shut off for non-payment?
Hillsborough County says service will not be restored until the next working day after full payment is received. You must pay the full balance plus any applicable fees.
How do I start, stop or move water service?
Call 813-307-1000, visit the Brandon Customer Service Center, or use the official online start/stop/move water service request form.
Can Hillsborough County help with a past-due water bill?
Customers who have fallen behind should call 813-307-1000 between 8 a.m. and 5 p.m., Monday through Friday. Customer service representatives can help create pay plans for past-due balances over time.
Can I get a leak adjustment?
You may be eligible if the leak is repaired, proof is available, usage was at least twice average consumption, you have not had a leak adjustment in the past year, you have at least three months of service at the premise, and usage returns to normal after repair. Certain causes such as landscaping, garden hose/spigot leaks, alternative water source cross-connections and swimming pool repairs are excluded.
What are Hillsborough County watering times?
Conventional irrigation must be done between midnight and 4 a.m. or between 8 p.m. and midnight, and only once on the designated watering day. Use the County watering day tool for your address.
Does this page collect Hillsborough County water bill payments?
No. This is an independent informational guide. Use official Hillsborough County Water Resources and GovOne links for live balance, payment, service status, pay plans and account help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.