HCFL Water Portal, Phone Pay & Leak Help
Use this guide to pay or view a Hillsborough County Water Resources bill, choose online/phone/mail/in-person payment, understand final notices, fix automatic bank bill-pay issues, request a leak adjustment, set up service, or get help with a past-due balance.
Every major step includes the official link beside the action so users can pay, call, register, read the bill, request help, or visit the right location without digging through a long paragraph.
Start Here: Pick Your Hillsborough County Water Situation
Use the official GovOne online account service. Login ID is your account number.
Open online portalUse 24/7 online or automated phone payment. Reconnection is next business day after full payment is received.
Final notice rulesVerify your bank payee, utility account number, and recurring payment settings.
Bank bill-pay noticeRead the meter, check leak dial, then call 813-307-1000 or request leak adjustment if eligible.
Leak adjustmentPay a Hillsborough County Water Bill: Steps With Official Links
Open the official pay/view page or GovOne portal
Start from Hillsborough County’s official Pay or View My Water Bill page or the GovOne portal. The portal lets you view the account, pay by card or ACH, set email bill notifications, set recurring payments, request a payment extension, and update contact or mailing details.
Use the account number as your login ID
The County says the online login ID is your account number. Use the most current account number from your latest utility bill to avoid old-account conflicts.
Choose card or ACH one-time withdrawal
Online and phone payment options list credit/debit cards including Visa, MasterCard, Discover, American Express, plus ACH one-time withdrawal.
Use phone payment for urgent two-month or final notice bills
If you received a two-month bill or discontinue notice, Hillsborough County says to use 24/7 automated pay-by-phone or online service. Pay by phone at 813-307-1000.
Save proof and check posting risk
Payments posted after the bill due date may trigger additional collection steps and deposit review. If service was interrupted for non-payment, service restoration happens the next working day after full payment is received.
Hillsborough County Water Payment Options, Posting and Best Use
| Payment route | Official detail | Best for | Official link / location |
|---|---|---|---|
| Online account | View bill, pay by card or ACH, create secured online profile, set recurring autopay, available 24/7. | Most customers, especially when account history or autopay is needed. | Open online account |
| Phone payment | Call 813-307-1000; card and ACH one-time withdrawal are listed; available 24/7. | Two-month bill, final notice, or users who do not want online login. | Call 813-307-1000 |
| Brandon Customer Service Center | 332 N. Falkenburg Rd., Tampa, FL 33619; Monday–Friday, 8 AM–5 PM; bill pay kiosk in lobby. | In-person payment, account support, start/stop/transfer service, water bill inquiries. | Brandon center |
| 24/7 Brandon drop box / drive-up kiosk | County lists a payment drop box and bill pay kiosk at the drive-up window as available 24/7. | After-hours local payment when you can accept posting timing risk. | Drop box/kiosk details |
| Library / County Center kiosks | Jimmie B. Keel Library, Maureen B. Gauzza Library, South Shore Library, and Hillsborough County Center are listed with bill pay kiosk options. | Customers near Tampa, Ruskin, or County Center who need kiosk access. | Kiosk locations |
| Florida Amscot cash payment | Payments made by 8 PM at Florida Amscot post to the account at 8 AM the next business day; cash accepted. | Cash payments at authorized Florida Amscot locations. | Amscot rule |
| Mail check or money order to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. | Non-urgent payments sent 5–10 days before due date. | Mail instructions |
Important: Bank Automatic Bill Pay Issue
If you use your bank’s online bill pay: Hillsborough County posted an important notice about a small number of payments initiated through customers’ financial institutions being delayed or rejected after May 8, 2026. Even if you paid on time, the transaction may not have reached Water Resources.
Check payee
Log in to your financial institution and verify Hillsborough County Water Resources is still an active payee.
Check account number
Confirm your water utility account number is entered correctly, especially if the bill has changed.
Check recurring settings
Review automatic or recurring payment settings to make sure they are active and accurate.
Online Portal Login and Password Help
First login
The help guide says to use the current account number from your latest bill. A first-time temporary password may use the last four digits of the account holder’s Social Security number.
Open Help Guide PDFPassword rules
Password must be at least 8 characters and include one upper case, one lower case, one number, and one special character. Allowed special characters include ! @ # $ % ^ & *.
Password helpLocked account
After 5 unsuccessful password attempts, online access may lock temporarily. The guide says it unlocks after 20 minutes by default or you can contact support.
Call 813-307-1000Final Notice, Shutoff, and Reconnection Rules
Final notice changed
Hillsborough County says final notices are no longer hand-delivered. Customers receive a final notice postcard through U.S. Mail.
Final notice processIf payment is late
If payment is not received by the due date, water service may be shut off. Full balance plus applicable fees must be paid to restore service.
Call Water ResourcesReconnection timing
If service is interrupted for non-payment, the County says services will be restored the next working day after full payment is received.
Read reconnection rulePay Plans and Hardship/Affordability Discount
Past-due pay plans
Hillsborough County Water Resources customers who have fallen behind should call 813-307-1000 between 8 AM and 5 PM, Monday–Friday. Customer service can help create a pay plan to pay past-due balances over time.
- Continue paying current monthly charges in full.
- Pay the agreed past-due amount.
- Contact Water Resources if you cannot keep up with the plan.
Hardship/Affordability Assistance Discount
The program can reduce monthly water and/or wastewater base facility charges. The County lists a $2.50 monthly credit for water service and/or $2.50 for wastewater service, totaling up to $5 per month for eligible customers.
- Applicant name must be on the Water Resources account.
- Service address must be individually metered single-family primary residence.
- Account must remain current and not have unauthorized use.
- You must reapply every year.
High Bill or Leak? What To Do Before Paying Blindly
Read the meter first
Before reporting a water bill concern, write down the numbers on the water meter. Find the meter box near the curb or yard, open the lid, and read numbers from left to right.
Check leak dial movement
If all water is off and the leak dial still moves, you may have a leak. Call Customer Service at 813-307-1000 after checking.
Repair before adjustment request
Leak adjustment review requires leaks to be repaired and proof of repair submitted. Usage must be at least twice the average consumption during the last year and must return to normal on the monthly read after repair.
Know what does not qualify
Adjustments are not considered for excessive use from landscaping/new sod, garden hose, spigot/faucet leaks, alternative water source cross connections, or swimming-pool-related repairs.
Start, Stop, or Move Hillsborough County Water Service
Need service in 1–2 days?
Do not use the online form if you need new service within the next one to two business days. Call 813-307-1000 instead.
Start/stop/move rulesSet-up charge and deposit
The County lists a $25 set-up charge when starting or moving service. A deposit is required when starting service, but may be waived if you pass a credit check.
Fees and depositService timing
Starts are performed Monday–Friday, 8 AM–5 PM. Stops are performed Monday–Thursday, 8 AM–5 PM; the County does not turn off service Friday, weekend, or day before a County holiday.
Service availability| Task | What you need | Best action | Official link |
|---|---|---|---|
| Start service | Address, start date, phone, email, fees/deposit, and identification verification if no previous account number. | Call if urgent; online form if not urgent. | Start service |
| Stop service | Account number and final-bill forwarding address. | Choose a stop date Monday–Thursday, not Friday/weekend/holiday eve. | Stop service |
| Move service | Old/new address, start date, stop date if needed, and current account balance. | Account balance must be current before moving service to a new address. | Move service |
How To Read Your Hillsborough County Utility Bill
Customer service charge
Covers routine customer services like meter reading, account maintenance, and billing.
Bill guideWater charges
Water Base Charge covers fixed costs; Water Consumption Charge is billed per 1,000 gallons of metered water flow.
Water charge definitionsSewer charges
Sewer Base Charge covers fixed wastewater costs; Sewer Usage Charge is billed per 1,000 gallons of metered flow.
Sewer charge definitionsIn-Person, Kiosk, Amscot, and Mail Payment Details
Brandon Customer Service Center
Brandon Support Operations Complex, 332 N. Falkenburg Rd., Tampa, FL 33619. Listed hours: Monday–Friday, 8 AM–5 PM. Services include bill payment, water bill inquiries, start/stop/transfer service, account updates, and drive-through payment service.
Open Brandon location pageOther bill pay kiosks
County payment page lists kiosks at Jimmie B. Keel Library, Maureen B. Gauzza Library, South Shore Library, and Hillsborough County Center.
Kiosk listFlorida Amscot
Only Florida Amscot locations are authorized payment locations outside the listed in-person centers. Payments made by 8 PM post at 8 AM next business day. Cash accepted.
Amscot payment ruleMail payment
Send check or money order to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. Mail 5–10 days before the due date to allow processing.
Mail payment instructionsRates, Fees, Watering Days, and Bill Calculators
Rates and fees
Use County fee schedules for current water, wastewater, reclaimed service, deposits, impact/connection fees, and meter installation rates.
Water rates and feesWater bill calculator
Estimate the next bill using total potable water gallons used for the month. Actual bill may differ.
Water bill calculatorIrrigation calculator
Use irrigation planning tools before assuming a high summer bill is only a rate problem.
Irrigation calculatorWatering days
Check watering days and restrictions before paying a violation or increasing irrigation use.
Find watering daysLocal Hillsborough County Tips Users Actually Need
Unincorporated county vs city utilities
Hillsborough County Water Resources serves unincorporated areas. If your service address is inside Tampa, Plant City, Temple Terrace, or another municipal utility area, the County portal may not be your correct payment path.
Final notice comes by mail
Do not wait for a hand-delivered warning. The County says final notices are mailed as postcards through USPS.
Amscot is useful for cash
For cash payments, Florida Amscot can be faster than mail or ordinary drop-off, but only Florida Amscot locations are authorized outside the County-listed payment centers.
Restriction violations are separate
Do not pay water restriction violations online or by phone. Use the citation envelope or pay in person at Brandon Customer Service Center.
Brandon Water Resources Customer Service Center Map
Use this map for the Brandon Support Operations Complex / Water Resources Customer Service Center. Verify hours and service availability before visiting.
Address
332 N. Falkenburg Rd., Tampa, FL 33619.
Hours
Monday–Friday, 8 AM–5 PM. Drive-through payment services available during business hours.
Phone
Call Water Resources Customer Service at 813-307-1000.
Official Hillsborough County Water Links Used in This Guide
Hillsborough County Water Bill Payment FAQs
Where do I pay a Hillsborough County water bill online?
Use the official GovOne online account at govone.com/waterbill or start from Hillsborough County’s official Pay or View My Water Bill page.
What is the Hillsborough County Water Resources phone number?
Call 813-307-1000 for Water Resources customer service, phone payment, pay plans, start/stop/move service, and account questions.
What payment methods are available online?
The County lists credit/debit cards including Visa, MasterCard, Discover, and American Express, plus ACH one-time withdrawal for online payments.
Can I set up recurring autopay?
Yes. The online account service allows recurring autopay setup and automatic bill email notifications.
What should I do if my bank bill-pay payment did not reach Hillsborough County?
Check that Hillsborough County Water Resources is still an active payee in your financial institution, confirm your utility account number, and review recurring payment settings. Use the official online/phone service if timing matters.
Where do I mail my water bill payment?
Mail check or money order to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. Send 5–10 days before the due date to allow processing.
Where can I pay in person?
The Brandon Customer Service Center is at 332 N. Falkenburg Rd., Tampa, FL 33619. It is listed Monday–Friday, 8 AM–5 PM, with bill pay kiosk, payment services, account help, and drive-through payment service.
Can I pay at Amscot?
Yes, at authorized Florida Amscot locations. Payments made by 8 PM post at 8 AM the next business day. Cash is accepted.
What happens after a final notice?
Final notices are mailed as postcards. If payment is not received by the due date, service may be shut off. Full balance and applicable fees must be paid, and service is restored the next business day after payment is received.
Can I get a leak adjustment?
You may be eligible if the leak is repaired, proof is provided, usage is at least twice the average during the last year, you have not received a leak adjustment in the past year, and usage returns to normal after repairs. Some causes, including landscaping and swimming-pool-related repairs, are excluded.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.