Henrico Water Bill Pay: Pay Online, by Phone, Walk-In, Mail, Drop Box or Cash Near You
This guide explains how Henrico County water and sewer customers can pay utility bills online through Paymentus, pay by phone, mail checks, visit cashier offices, use 24-hour drop boxes, pay cash through PayNearMe, request leak adjustment and contact Public Utilities for urgent water or sewer issues.
🔒 Official Henrico Water Bill Pay Resources
Henrico Water Bill Pay Basics: Online, Phone, Mail, Walk-In, Drop Box and Cash Payment
Henrico County Department of Public Utilities bills customers for water and sewer services bi-monthly. That means many customers receive a utility bill every two months instead of every month.
The fastest official option is usually online payment through Henrico’s Paymentus portal. Customers can also pay by phone, mail, in person at cashier offices, use 24-hour drop boxes for checks or money orders, or use PayNearMe for cash payment with a barcode.
If your account is near disconnection, service has been interrupted, or you need a leak adjustment, do not rely only on a generic third-party bill-pay service. Use the official Henrico payment routes and contact Public Utilities or Finance directly if timing matters.
| Need | Best Official Method | What To Do |
|---|---|---|
| Pay online | Paymentus | Open ipn.paymentus.com/cp/hnro and use your account details. |
| Pay by phone | 1-855-748-6015 | Call Paymentus, or call 804-501-4275 option 1 to be linked to payment. |
| Pay by mail | Utility lockbox | Mail to County of Henrico VA – Utility, P.O. Box 105634, Atlanta, GA 30348-5634. |
| Pay in person | Government Center cashier | Visit Western or Eastern Government Center during cashier hours. |
| Pay cash near you | PayNearMe | Get a PayNearMe barcode first, then pay cash at a participating retail location. |
How to Pay Henrico Water Bill Online Through Paymentus
Henrico uses Paymentus for electronic payments. Current Henrico payment pages say there are no processing fees for online, phone or cash payments, but you should always review the official screen before submitting.
1
Open the official Henrico Paymentus portalUse the county-linked payment URL
Start from Henrico’s Pay Utility Bill page or open the official Paymentus portal used by Henrico County. Avoid random bill-pay ads unless the county directly links to them.
2
Enter your utility account informationUse the current bill, not memory
Use your Henrico utility account number and billing ZIP code or other details requested by the portal. Enter the information exactly as shown on your water/sewer bill.
3
Choose your payment methodCredit, debit and e-check are listed
Henrico says online payments through Paymentus can be made by major card or electronic check. Confirm the account, balance and payment method before continuing.
4
Review the final screen carefullyFee rules can change
Current Henrico payment pages say there are no processing fees for online, phone or cash payments. Still, the final official payment screen is the best place to confirm the current total.
5
Save payment confirmationKeep proof until posting
Save the confirmation number, account number, payment date, amount and payment method. Keep it until the payment appears correctly on your Henrico utility account.
Pay Henrico Water Bill by Phone: 804-501-4275 Option 1 or 1-855-748-6015
Phone payment is useful when you cannot use the online portal or prefer an automated payment system.
Utility payment by phone
Henrico utility line: 804-501-4275, option 1
Paymentus direct: 1-855-748-6015
Public Utilities support
Phone: 804-501-4275
Use for: water/sewer account questions, service issues and billing support.
1
Keep your Henrico utility bill readyAccount details are required
Before calling, keep your account number, billing ZIP code, service address, amount due and payment method ready.
2
Call the official phone payment routeUse Henrico or Paymentus numbers
You can call Henrico Public Utilities at 804-501-4275 and choose option 1, or call Paymentus directly at 1-855-748-6015.
3
Write down confirmationDo not end the call without proof
Save the confirmation number, account number, payment amount and date. This matters if your account is late or service status is sensitive.
All Henrico Utility Bill Payment Methods Compared
Henrico County gives utility customers several official payment options. Choose based on speed, payment type, whether you need staff help, and whether your account is current or urgent.
| Payment Method | Official Detail | Practical Tip |
|---|---|---|
| Online Paymentus | Use ipn.paymentus.com/cp/hnro for Henrico electronic payments. | Best for normal fast payment and paperless account access. |
| Phone | Call 804-501-4275 option 1 or Paymentus at 1-855-748-6015. | Good when you cannot access the website. |
| County of Henrico VA – Utility, P.O. Box 105634, Atlanta, GA 30348-5634. | Use the remittance envelope if available; mail early. | |
| Walk-in cashier | Western and Eastern Government Centers, Monday–Friday, 8:00 a.m.–4:30 p.m. | Best when you need staff help or same-day account discussion. |
| Drop box | 24-hour drop boxes at Western and Eastern Government Centers. | Use check or money order; avoid cash in drop boxes. |
| PayNearMe cash | Cash payment with barcode at participating retail locations. | Get barcode first and keep the retail receipt. |
How to Pay Henrico Water Bill with Cash Using PayNearMe
PayNearMe is helpful for customers who want to pay a utility bill in cash without visiting a county cashier office during business hours.
Step 1: Get barcode
Go to the official Henrico PayNearMe page or call the county number listed for PayNearMe barcode help.
Step 2: Pay at retail
Show the barcode at a participating location such as 7-Eleven and pay cash. Keep the receipt.
Henrico Leak Adjustment Request, Water/Sewer Emergency and High Bill Tips
If your Henrico water bill is unusually high because of a leak, repair the leak first and then use the official leak adjustment request process.
Leak adjustment email
Email: dpu_leak_request@henrico.gov
Use for leak adjustment request submission.
Leak adjustment fax
Fax: 804-501-7382
Attention: Customer Service
Public Utilities
Phone: 804-501-4275
Use for account and water/sewer service questions.
After-hours emergency
Emergency only: 804-501-5025
Use for urgent water/sewer problems outside normal hours.
1
Repair the leak firstAdjustment requests need facts
Before requesting an adjustment, stop the leak and keep proof such as plumber invoice, repair receipt, photos, dates and a short explanation.
2
Submit the official leak adjustment requestMail, fax or email routes are available
Henrico lists leak adjustment request submission by mail to Customer Service, fax to 804-501-7382, or email to dpu_leak_request@henrico.gov.
3
Keep paying current charges if possibleDo not ignore the whole bill
If your bill is under review, contact customer service and ask how to handle the current balance. Do not assume the full bill is paused unless Henrico confirms it.
Real Henrico Water Bill Pay Tips That Save Time and Avoid Posting Problems
These practical tips help Henrico utility customers avoid wrong-account payments, late posting, mail delays, cash barcode mistakes and leak adjustment problems.
Use Paymentus for urgent electronic payment
Bank bill-pay services can take extra days. Use official Paymentus when timing is important.
Do not mail close to the due date
Mail payments depend on delivery and processing time. Use online or phone payment if the due date is near.
Use the right P.O. Box
Henrico has different lockbox addresses for taxes, utilities and other payments. Utility payments use the Atlanta utility lockbox.
Keep PayNearMe receipt
For cash payment, the retail receipt is your proof. Keep it until the payment posts to your Henrico account.
Use cashier offices for account-specific issues
If your account has a service issue or unusual balance, walk-in cashier or Public Utilities contact is safer than a generic third-party bill-pay service.
Document leak repairs clearly
For leak adjustment, keep dates, receipts, photos and a short written explanation. It helps customer service review the request faster.
Henrico Walk-In Payment Offices, Drop Boxes, Phone Numbers and Map
Use the Western or Eastern Government Center cashier offices for in-person payments. Henrico cashier hours are generally Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding county holidays.
Western Government Center
Address: 4301 East Parham Road, Henrico, VA 23228
Use for: cashier payment and 24-hour drop box.
Eastern Government Center
Address: 3820 Nine Mile Road, Henrico, VA 23223
Use for: cashier payment and 24-hour drop box.
Public Utilities
Phone: 804-501-4275
Email commonly listed: utilities@henrico.us
Emergency Only
After hours: 804-501-5025
Use only for urgent water/sewer emergencies outside normal hours.
Henrico Western Government Center
4301 East Parham Road, Henrico, VA 23228
Use this location for cashier service, in-person payment and the 24-hour payment drop box. Confirm holiday hours before visiting.
Henrico Water Bill Pay FAQs
These answers cover Henrico utility bill online payment, Paymentus, phone payment, mail, walk-in cashier offices, drop boxes, PayNearMe cash payment, leak adjustment and customer service.
QWhere can I pay my Henrico water bill online?
Use the official Henrico County Pay Utility Bill page or the Paymentus portal at ipn.paymentus.com/cp/hnro.
QWhat is the Henrico utility bill phone payment number?
You can call 804-501-4275 and choose option 1, or call Paymentus directly at 1-855-748-6015.
QAre there processing fees for Henrico online or phone payments?
Current Henrico payment pages say there are no processing fees for online, phone or cash payments. Always review the official payment screen or phone prompt before submitting.
QWhere do I mail Henrico utility bill payment?
If you are not using the remittance envelope, mail utility payments to County of Henrico VA – Utility, P.O. Box 105634, Atlanta, GA 30348-5634.
QWhere can I pay Henrico utility bill in person?
Use the cashier offices at the Western Government Center, 4301 East Parham Road, or Eastern Government Center, 3820 Nine Mile Road, during regular weekday cashier hours.
QDoes Henrico have utility payment drop boxes?
Yes. Henrico lists 24-hour drop boxes at the Western and Eastern Government Centers. Use check or money order and include your account number.
QCan I pay Henrico utility bill with cash?
Yes. Henrico supports PayNearMe cash payment for utility bills. Get the correct barcode first, then pay cash at a participating retail location and keep the receipt.
QWho do I call for Henrico water and sewer account questions?
Call Henrico Department of Public Utilities customer service at 804-501-4275 for water and sewer account questions.
QHow do I request a Henrico leak adjustment?
Use the official leak adjustment request process. Henrico lists email to dpu_leak_request@henrico.gov, fax to 804-501-7382, or mail to Customer Service.
QIs WaterBillsPay.org the official Henrico County website?
No. WaterBillsPay.org is an independent informational guide. Always use official Henrico County or Paymentus links for payments, fees, account changes, leak adjustment and final billing decisions.
Official Henrico Water Bill Pay Links Used for This Guide
Use these official resources for final payment, account access, phone payment, mail, walk-in offices, drop boxes, PayNearMe, leak adjustment and emergency decisions.
| Resource | Official Link | Use It For |
|---|---|---|
| Paymentus Portal | Henrico Paymentus | Official online payment for Henrico utility bills and other county bills. |
| Pay Utility Bill | Pay Utility Bill | Henrico water/sewer payment overview, online and phone payment route. |
| Pay by Phone | Pay by Phone | Paymentus phone number, accepted payment methods and fee notice. |
| Pay by Mail | Pay by Mail | Utility payment mailing address and remittance instructions. |
| Payment Options / Cashiers | Cashiers & Payment Options | In-person cashier hours, drop boxes and accepted payment routes. |
| PayNearMe | PayNearMe | Cash payment barcode and participating retail payment route. |
| Public Utilities | Department of Public Utilities | Water/sewer services, emergency guidance and public utilities customer support. |
| Leak Adjustment | Leak Adjustment Request | Leak adjustment email, fax and submission instructions. |