Hattiesburg Water Bill Payment: Online Portal, Autopay Bank Draft, Phone, Mail, Drop Box, Drive-Thru and Office Guide
This guide helps City of Hattiesburg water and sewer customers pay through the official online billing link, call for credit card payment, mail a check, submit bank draft/autopay, use community drop boxes, visit the Water Billing Office, monitor high usage with EyeOnWater and understand leak-adjustment steps.
🔒 Official Hattiesburg Water Bill Payment Resources
Hattiesburg Water Bill Payment Options at a Glance
City of Hattiesburg customers can pay online, by phone, by mail, by bank draft, through community drop boxes, in person at the Water Billing Office or through the drive-thru window.
The Water Billing Office is located at 105 South Park Avenue, Hattiesburg, MS 39401. Customer service representatives there can help with in-person payments, account questions and rate information.
For billing questions, phone payment or urgent account review, call 601-545-4634. The City phone directory also lists Water Billing at 601-545-4631.
| Need | Best Hattiesburg Option | Practical Detail |
|---|---|---|
| Pay online | Official online billing link | Use the City Water & Sewer page and click online billing. Fees apply. |
| Pay by phone | 601-545-4634 | The City says customers can make a credit card payment by calling the Water Billing Office. |
| Mail payment | PO Box 1897, Hattiesburg, MS 39403-1897 | Mail early and include your account/payment stub details. |
| Autopay / bank draft | Submit voided check | Submit a voided check to the office at 105 South Park Avenue. |
| In-person / drive-thru | 105 South Park Avenue | In-person 8 a.m.–4 p.m.; drive-thru 8 a.m.–5 p.m. |
How to Pay Hattiesburg Water Bill Online Step by Step
The official online method is linked from the City of Hattiesburg Water & Sewer page. Use that route first so you do not land on an unrelated third-party payment page.
1
Open the official Water & Sewer pageStart from hattiesburgms.com
Go to the City of Hattiesburg Water & Sewer page and find the Water Bill Payment Methods section.
2
Click the online billing linkFees apply
The City’s page says “Online: Click here to access online billing. Fees apply.” Open the payment link and verify it is for City of Hattiesburg water billing.
3
Enter account details from your billUse current bill only
Use your latest water bill so the account number, service address and amount due are correct. If the portal cannot find your account, call Water Billing instead of guessing.
4
Review payment fee and totalCheck before submitting
Online payment fees may apply. Confirm the bill amount, processing fee, payment method and total before submitting.
5
Save confirmationUseful for account questions
Save the confirmation number, payment date and amount. If your bill is urgent or your payment does not show, call the Water Billing Office at 601-545-4634.
Pay Hattiesburg Water Bill by Phone
The City of Hattiesburg says customers can make a credit card payment by calling the Water Billing Office at 601-545-4634.
Phone payment
Call 601-545-4634 for credit card payment through the Water Billing Office.
Water Billing directory
The City phone directory also lists Water Billing at 601-545-4631.
Main Water & Sewer
The phone directory lists Water and Sewer Main Office at 601-545-4530.
After-hours issue
The phone directory lists Water Plant #2 after-hours contact at 601-545-4630.
1
Call Water BillingUse the official city number
Call 601-545-4634 for credit card payment or billing help. Keep your bill nearby.
2
Provide account informationUse account number and service address
Give the account number and service address exactly as shown on the bill so staff can locate the correct account.
3
Write down confirmationKeep payment proof
After payment, write down the confirmation number, date, amount and the name or department you spoke with if provided.
How to Set Up Hattiesburg Water Bill Autopay Through Bank Draft
The City of Hattiesburg lists bank draft as a payment option. Customers must submit a voided check to the Water Billing Office at 105 South Park Avenue.
Bank draft setup
Submit a voided check to the Water Billing Office.
Office location
105 South Park Avenue, Hattiesburg, MS 39401.
Confirm start date
Ask when the first draft will begin before stopping manual payments.
Keep funds ready
Make sure your bank account has enough funds before draft date.
1
Prepare a voided checkNeeded for bank information
Use a voided check for the bank account you want the City to draft from. Do not send a deposit slip unless the City specifically asks for it.
2
Submit it to Water Billing105 South Park Avenue
Submit the voided check to the Water Billing Office. Ask staff whether any authorization form is also required for your account.
3
Confirm first draft dateDo not assume immediate activation
Ask when your bank draft will begin. Continue paying manually until Water Billing confirms the draft is active.
4
Review your next billCheck draft status
Review your next water bill and bank statement to confirm the draft posted correctly.
Hattiesburg Water Bill Mail, Drop Box, In-Person and Drive-Thru Payment Options
If you prefer not to pay online, the City gives several local and mail options. Use slower payment methods only when your due date is not close.
| Payment Method | Official Detail | Practical Tip |
|---|---|---|
| Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897 | Mail early and include your account/payment stub. | |
| Water Billing Office | 105 South Park Avenue | Use for account questions, rate information and in-person payment. |
| In-person hours | 8 a.m.–4 p.m. | Bring your latest bill and payment method. |
| Drive-thru hours | 8 a.m.–5 p.m. | Useful when you want local payment without entering the office. |
| Community drop boxes | Cloverleaf Mall, Starbucks on Hardy Street, Water Billing Office and Engineering Building at 212 West Front Street | Use an envelope and include account details. Avoid cash unless the City confirms it is allowed. |
Hattiesburg Water and Sewer Residential Minimum Bill Details
The City’s Water & Sewer page lists current residential rate details, including minimum bill amounts and additional cost per 1,000 gallons.
| Rate Item | City-Listed Detail | Helpful Note |
|---|---|---|
| New customer deposit | $75 | Applies when opening service as listed by the City. |
| Minimum bill for water | $23.33 | Based on 0–3,000 gallon consumption. |
| Minimum bill for sewer | $23.33 | Sewer is calculated by water consumption at 100%. |
| Garbage rate | $17 | Included in total minimum bill shown by the City. |
| Total minimum bill | $63.66 | Minimum shown by the City for residential accounts. |
| Additional usage | $7.03 per 1,000 gallons for water and $7.03 per 1,000 gallons for sewer | Additional charges apply beyond the 0–3,000 gallon base. |
What to Do If Your Hattiesburg Water Bill Is Higher Than Normal
The City says the bill is based on water measured through your meter. If the bill is higher than normal, check for leaks immediately and keep repair proof if you want an adjustment review.
Check for leaks
Running toilets, dripping faucets, irrigation leaks and underground leaks can raise usage quickly.
Meter box water
If water is in the meter box and the red indicator moves, water may be moving through your side of the meter.
Leak adjustment
The City says it will adjust the two highest months after repairs are complete and usage returns to normal.
Repair proof needed
Bring plumbing receipts for parts, services or both showing repairs are completed.
1
Compare current usageDo not only compare dollar amount
Check gallons used and billing period first. The total amount may rise because both water and sewer charges are tied to water consumption.
2
Check common leak pointsToilets, faucets, irrigation and meter box
Look for running toilets, dripping fixtures, wet yard spots, irrigation leaks and movement on the red meter indicator when water is supposed to be off.
3
Report city-side water/sewer issueUse Action Line
If you think the issue is on the City right-of-way or you need a water/sewer work order, submit through the Action Line or call 601-545-4500.
4
Keep repair receiptsNeeded for adjustment review
After repairs are complete and usage returns to normal, bring plumbing receipts for parts or services to support a leak-adjustment request.
How Hattiesburg Customers Can Monitor Water Usage With EyeOnWater
The City explains that customers can monitor hourly water usage through the EyeOnWater portal. This is useful for spotting leaks faster and understanding usage changes.
Hourly usage
EyeOnWater helps customers monitor hourly water usage activity.
Needed details
The City says you need ZIP code, account number or access code and email address.
Leak clues
Continuous overnight use may suggest a hidden leak or running toilet.
Better disputes
Usage data helps you discuss high bills more clearly with Water Billing.
Real Hattiesburg Water Bill Payment Tips That Save Time, Avoid Delays and Help With High Bills
These practical tips help avoid wrong portals, slow mail payments, bank draft confusion, high-bill stress and unnecessary office trips.
Start from the City page
Use the official Water & Sewer page first, then open online billing. This reduces the risk of landing on unrelated payment pages.
Call after urgent payment
If your account is late or payment is urgent, save confirmation and call Water Billing to verify account status.
Bank draft needs confirmation
Submitting a voided check starts the process, but you should ask when the first automatic draft will actually begin.
Use EyeOnWater before high bill panic
Hourly usage can reveal leaks or unusual water use that may not be obvious from the bill alone.
Keep repair receipts
For leak adjustment, repair proof matters. Keep receipts for parts and plumber services.
Use drop boxes only with time
Drop boxes are convenient, but online or phone payment is better when you need faster proof.
Hattiesburg Water Billing Office Location and Map
The City lists the Water Billing Office at 105 South Park Avenue, Hattiesburg, MS 39401. Use the map for office, in-person payment and drive-thru orientation.
Hattiesburg Water Billing Office Map Search
Use this map for orientation only. For actual payment, account status, bank draft, drop-box rules, leak adjustment and service issues, follow official City of Hattiesburg instructions.
| Office Detail | Official Information | Use It For |
|---|---|---|
| Water Billing Office | 105 South Park Avenue, Hattiesburg, MS 39401 | In-person payment, drive-thru, account inquiry, bank draft and rate information. |
| Water Billing phone | 601-545-4634 / 601-545-4631 | Phone payment, billing questions and account help. |
| water@hattiesburgms.com | Non-urgent water billing communication. | |
| Mail payment | Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897 | Check or money order payment by mail. |
| In-person hours | 8 a.m.–4 p.m. | Office counter payment and customer service. |
| Drive-thru hours | 8 a.m.–5 p.m. | Drive-thru payment service. |
| Action Line | 601-545-4500 | Water/sewer service issue work orders and city-side concerns. |
| After hours | 601-545-4630 | Water Plant #2 after-hours contact listed in the City phone directory. |
Hattiesburg Water Bill Payment FAQs
These answers cover Hattiesburg water online payment, phone payment, mail, bank draft/autopay, drop boxes, office hours, high bills, leak adjustments and water/sewer service issues.
QWhere can I pay my Hattiesburg water bill online?
You can pay through the official online billing link listed on the City of Hattiesburg Water & Sewer page under Water Bill Payment Methods.
QWhat is the Hattiesburg Water Billing phone number?
The City Water & Sewer page lists the Water Billing Office phone as 601-545-4634. The City phone directory also lists Water Billing at 601-545-4631.
QCan I pay Hattiesburg water bill by phone?
Yes. The City says customers can make a credit card payment by calling the Water Billing Office at 601-545-4634.
QWhere do I mail Hattiesburg water bill payment?
Mail payment to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897.
QDoes Hattiesburg offer autopay or bank draft for water bills?
Yes. The City says customers can submit a voided check to the Water Billing Office at 105 South Park Avenue for bank draft setup.
QWhere is the Hattiesburg Water Billing Office?
The Water Billing Office is located at 105 South Park Avenue, Hattiesburg, MS 39401.
QCan I pay Hattiesburg water bill in person or drive-thru?
Yes. The City lists in-person payment at 105 South Park Avenue from 8 a.m. to 4 p.m. and drive-thru payment from 8 a.m. to 5 p.m.
QWhere are Hattiesburg water bill drop boxes?
The City lists community drop boxes at Cloverleaf Mall, Starbucks on Hardy Street, the Water Billing Office and the Engineering Building at 212 West Front Street.
QWhat should I do if my Hattiesburg water bill is high?
Check for leaks immediately. The City says bills are based on meter-measured usage and provides leak-adjustment guidance after repairs are completed and usage returns to normal.
QIs WaterBillsPay.org the official Hattiesburg water payment portal?
No. WaterBillsPay.org is an independent informational guide. Always use City of Hattiesburg official pages and phone numbers for actual payment, fees, account status and service decisions.
Official and Trusted Resources Used for This Hattiesburg Water Bill Guide
These resources were checked while preparing this guide. For actual payment, account status, fees, rate information, drop boxes, bank draft, leak adjustment, service issues and emergencies, always follow City of Hattiesburg official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| City of Hattiesburg Water & Sewer | Official Water & Sewer page | Payment methods, Water Billing Office, online billing link, mail, bank draft, drop boxes, in-person, phone payment, rates and leak adjustment guidance. |
| Online Billing | Online billing access | Official online billing link referenced by the City Water & Sewer page. |
| City Phone Directory | Phone Directory | Water and Sewer Main Office, Water Billing and after-hours Water Plant contact numbers. |
| Action Line | Submit a concern | Water/sewer service issues, garbage/trash/recycling concerns and city work-order requests. |
| EyeOnWater | EyeOnWater portal | Hourly water usage monitoring and leak-detection support. |
| Water Quality Reports | Water quality downloads | Annual water quality reports listed by the City. |
| Water & Sewer Improvement Projects | Improvement projects | Current water and sewer infrastructure project information. |
| Google Map Search | Hattiesburg Water Billing map search | General Water Billing Office location orientation only; confirm payment and service rules with the City. |