Hammond Water Account Help
Need to pay a Hammond Water Works bill, register online, pay by phone, handle a delinquent account, start water service, schedule a final reading, ask about a shutoff notice, report a main break, or understand sanitary/refuse charges? Start with the official Hammond Water Works links below.
This guide gives the task answer first: online portal requirements, phone payment number, customer service number, posting delays, emergency line, new-service documents, deposits, late fees, reconnection fees, high-bill checks, service-line responsibility and local Hammond warnings.
Choose Your Hammond Water Bill Task
Register the first time with account number, house number and ZIP code, then create username/password.
Open portalCall the Hammond Water Works phone payment line at 219-407-0117.
Call pay lineContact Customer Service. Online validation does not substitute for restored service.
Call 219-853-6421Call Distribution during business hours; after hours, weekends and holidays call 911.
Emergency contactsFast Answer for Hammond Water Bill Payment
Best online route
Use the Hammond Water Works online payment portal linked from the official Pay Water Bill page. First-time users need account number, house number and ZIP code.
Best phone route
Pay by phone at 219-407-0117. For bill questions, shutoff notices or delinquent accounts, call the main office at 219-853-6421.
Best office route
Hammond Water Works contact pages list the Business Office at 120 Rimbach Street, Hammond, IN 46320. Call before visiting if you are making an in-person payment.
How To Pay a Hammond Water Bill Online
Start from the official payment page
Open Hammond Water Works Pay Water Bill and select the official Pay Your Bill Online link.
Register the first time
The first time you use the online payment page, Hammond Water Works says you need your account number, house number and ZIP code. Then you create your username and password.
Submit payment and keep proof
Save your confirmation, payment date, amount, payment method and account number. A confirmation should be kept until the payment posts correctly to the water account.
Call if the account is delinquent
If your account is delinquent, contact Customer Service. The official page states that online payment validation only confirms the transaction with the payment system and does not replace or substitute for services being restored.
Hammond Water Works Payment Options
| Payment method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online payment | Use the official TWPay portal linked from Hammond Water Works. | Regular online bill payment and account registration. | First-time setup needs account number, house number and ZIP code. |
| Phone payment | Call 219-407-0117. | Customers who prefer phone payment. | Use customer service, not just phone pay, when the account is delinquent or service is at risk. |
| Business office payment | Official contact pages list Hammond Water Works at 120 Rimbach Street, Monday–Friday, 8:30 a.m.–4:30 p.m. | New service, final reading, shutoff questions and in-person account help. | Some older payment-location text still mentions Columbia Avenue; call 219-853-6421 before visiting. |
| Night deposit boxes | The payment page says after-hours payments can be left in Business Office night deposit boxes, with last daily pickup at 3:30 p.m.. | After-hours non-cash payment drop-off. | Drop-box timing may not protect a delinquent account. Call if shutoff is involved. |
| Van Til’s payment location | The official payment page lists Van Til’s – 2635 169th Street as an additional payment location. | Convenient local payment option. | Confirm accepted payment type and posting timing before using for an urgent bill. |
| Customer service | Call 219-853-6421. | Water usage, bill amount, final water reading, shutoff notice or delinquent account. | Use this route when payment status affects service restoration. |
Delinquent Account or Shutoff Notice
Official warning: Hammond Water Works says customers must contact Customer Service if the account is delinquent. The online payment validation confirms only the transaction with the payment system and does not replace or serve as a substitute for restored service.
Call before assuming
Call 219-853-6421 if you received a shutoff notice or your account is delinquent.
Ask for exact amount
Ask whether the account needs only the past-due amount or also reconnection, late, deposit or other fees.
Verify posting
If paying online or by phone near a shutoff deadline, confirm whether payment has posted and whether service action is still pending.
Hammond Water Works Office, Hours and Phone Numbers
Business office
Hammond Water Works
120 Rimbach Street
Hammond, IN 46320
Business hours
Monday–Friday
8:30 a.m.–4:30 p.m.
Closed Saturday and Sunday.
Main office
219-853-6421
Use for billing, service, final reading and shutoff questions.
Emergency service
219-853-6428 Monday–Friday, 8:30 a.m.–4:30 p.m. After hours, weekends and holidays: call 911.
Start New Hammond Water Service
Official FAQ summary: To start new service, Hammond Water Works says you must come to the Business Office and bring a valid picture ID, closing papers and a deposit. If the property has never had water before, you also need an occupancy permit from the Building Department.
Bring these items
- Valid picture ID.
- Closing papers / proof connected to the property.
- Required deposit.
- Occupancy permit if the property has never had water before.
- Service address and contact information.
Deposit rule
The rates page lists residential deposits for owners/non-owners at $200. Hammond Water Works says the deposit is kept until service is discontinued and the account is paid in full.
End Service or Schedule a Final Water Reading
Contact the Business Office in advance
The FAQ says to contact the Business Office 24 hours in advance to schedule a final reading.
Tell them if the property will be vacant
If the property will be vacant, Hammond Water Works says it needs to schedule a day to remove the water meter and shut off the water.
Have someone at the property
On the scheduled day for meter removal or shutoff service, someone must be at the property to let the employee in.
Keep final proof
Save your final reading request, final bill, payment confirmation and deposit/refund information for closing, rental or move-out records.
Hammond Water Rates, Sanitary Charges and Common Fees
Use this as a scan-friendly snapshot from Hammond Water Works’ published rates page. Verify current amounts with the official rates page or office before quoting a final bill.
| Charge / fee | Amount listed | What it means |
|---|---|---|
| Water volume rate | $2.27 per 1,000 gallons for 2023 schedule | General metered water consumption charge. |
| 5/8-inch or 3/4-inch monthly minimum | $2.96 | Minimum water service charge by meter size. |
| Residential sanitary base | $8.40 base + $2.31 per 1,000 gallons | Sanitary charge billed with water account. |
| Commercial sanitary base | $8.40 base + $4.90 per 1,000 gallons | Commercial sanitary rate. |
| Refuse charge | $26.00 per month per unit | Refuse charge billed with water account. |
| Late payment of bill | 10% of first $3.00 and 3% of excess | Late charge formula listed by Hammond Water Works. |
| Bad check fee | $10.00 | Fee for bad/returned check. |
| Residential deposit | $200.00 | Listed for owners/non-owners. |
| Meter test | $15.00 | Refundable if the test indicates the meter is bad. |
| Reconnection if Buffalo box installed | $50.00 | Non-payment or rules-violation reconnection charge category. |
| Reconnection if Buffalo box not installed/not accessible | $200.00 | Higher reconnection charge category. |
| Illegal water turn-on by customer | $50.00 | Do not restore service yourself after shutoff. |
High Hammond Water Bill: What To Check First
Official FAQ pattern: Hammond Water Works says high bills are often caused by inefficient plumbing, and toilet leaks cause most high bills.
| Possible cause | Official / practical check | Best next step |
|---|---|---|
| Toilet leak | If you have to jiggle the handle, the toilet may be leaking. Put food coloring in the toilet tank, wait without flushing, and check if color appears in the bowl. | Repair flapper/fill valve or call a plumber. |
| Service line leak | If water pressure is lower than usual over the whole building, it may indicate a meter issue, aging/undersized plumbing or a significant service-line leak. | Call Hammond Water Works if pressure drops across the whole building. |
| Fixture-specific pressure issue | If low pressure is only at one faucet/tub/hose, the fixture or pipe feeding it may need repair at owner expense. | Check faucet screen, fixture valve and local plumbing. |
| Frozen pipes | If pipes freeze, locate the house shutoff valve first in case a pipe bursts, then call a plumber. | Do not wait until thawing causes flooding. |
| Meter concern | Hammond lists a $15 meter test fee, refundable if the meter is bad. | Call customer service before requesting a formal meter test. |
Service-Line Responsibility: Owner vs. Water Works
Customer / owner responsibility
Hammond Water Works says the installation and maintenance of the entire service line, including the Curb Stop/Roundway and Buffalo Box, is the responsibility of the customer and/or owner. The service line is defined as the water line connection from the water main to the water meter location.
Utility repair limits
Service line repairs by the utility are made only on lines in the public right-of-way or easement. The utility will not repair private-property lines, and lines deemed beyond repair must be replaced by the customer/owner at their expense.
Sanitary and Refuse Charges on a Hammond Water Bill
Sanitary charge
Hammond Water Works bills for sanitary charges. For sanitary questions, call the Hammond Sanitary District at 219-853-6413.
Refuse charge
Refuse is listed at $26.00 per month per unit. For refuse questions, contact Hammond Public Works / Streets and Sanitation at 219-853-6433.
Why the bill includes more than water
Your Hammond Water Works bill can include water, sanitary and refuse charges. Match each line item before disputing the entire bill.
Water Quality, Lead Service Lines and Reports
Water quality reports
Hammond Water Works posts annual water quality reports and says a mailed copy can be requested by contacting padillat@gohammond.com.
Service line ID
The department provides service-line self-identification forms. If the service line is not visible, the form says to contact Hammond Water Works at 219-853-6421 to make an inspection appointment.
Lead and copper context
Hammond Water Works says it tests water throughout the city and has information about EPA Lead and Copper Rule notifications, service line materials and lead exposure reduction steps.
Main Breaks, Distribution Issues and Emergency Contacts
| Issue | Use this route | Why |
|---|---|---|
| Pay water bill | Online portal or phone pay at 219-407-0117. | Routine payment. |
| Bill amount, usage, final reading, shutoff notice or delinquent account | Main office: 219-853-6421. | Account-specific customer service. |
| Suspected water main break | Distribution: 219-853-6428, Monday–Friday 8:30 a.m.–4:30 p.m. | Field/emergency issue during business hours. |
| After-hours, weekend or holiday main break/emergency | Call 911. | Hammond Water Works instructs after-hours emergency callers to call 911. |
| Cloudy water that clears | Let it sit briefly; air in distribution lines can cause temporary cloudiness. | If cloudiness does not clear, contact Filtration at 219-853-6439. |
| Water chemical analysis or filtration questions | Filtration Plant: 219-853-6439. | Water quality / annual report detail. |
Local Hammond Tips That Prevent Water Bill Problems
Confirm the office before visiting
Current contact information lists 120 Rimbach Street, but older payment-location wording may still mention 6505 Columbia Avenue. Call 219-853-6421 before making a special trip.
Call if delinquent, even after paying
Hammond Water Works specifically says delinquent customers must contact Customer Service. Payment confirmation alone does not guarantee service restoration.
Pay before 4:30 p.m.
Payments after 4:30 p.m. post next business day, and weekend/holiday payments may take up to 72 hours. This matters if the account is close to shutoff.
Start with toilets for high bills
The official FAQ says toilet leaks cause most high bills. Use the food-coloring test before assuming the meter is wrong.
Know owner responsibility
Underground service lines to individual buildings are owned and maintained by the property owner, not the City, while water mains serving neighborhoods are part of the city system.
Separate water, sanitary and refuse questions
Water Works bills for sanitary and refuse charges, but sanitary questions go to 219-853-6413 and refuse questions go to 219-853-6433.
Hammond Water Works Map and Visit Notes
Use this map for the Hammond Water Works Business Office address listed on current contact pages. Because payment-location text may not always be updated consistently, call 219-853-6421 before visiting for in-person payment or drop box use.
Business Office
120 Rimbach Street, Hammond, IN 46320. Main office: 219-853-6421.
Visit for
New service, final reading, deposit, shutoff notice, delinquent account, in-person payment and service-document questions.
Call first for
Delinquent account, service restoration, main break, water-pressure issue, meter test, office location confirmation or final-reading appointment.
Official Hammond Water Works Links Used in This Guide
Hammond Water Bill Payment FAQs
Where do I pay my Hammond Water Works bill online?
Use the official Hammond Water Works Pay Water Bill page and select the secure TWPay online payment portal. First-time users need account number, house number and ZIP code.
What is the Hammond Water Works phone payment number?
Pay by phone at 219-407-0117. For billing questions, shutoff notices, final readings or delinquent accounts, call the main office at 219-853-6421.
What do I need for the first online payment setup?
The first time you use the online payment page, you need your account number, house number and ZIP code. You will then create a username and password.
What if my Hammond water account is delinquent?
Contact Customer Service at 219-853-6421. Hammond Water Works says delinquent customers must contact Customer Service, and online payment validation does not substitute for restored service.
Where is the Hammond Water Works Business Office?
Current contact pages list Hammond Water Works at 120 Rimbach Street, Hammond, IN 46320. Because some older payment-location text may still reference Columbia Avenue, call 219-853-6421 before visiting.
What are Hammond Water Works business hours?
Business hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. The office is closed Saturdays and Sundays.
How do I start new Hammond water service?
You must come to the Business Office with a valid picture ID, closing papers and a deposit. If the property has never had water before, you also need an occupancy permit from the Building Department.
How do I end Hammond water service?
Contact the Business Office 24 hours in advance to schedule a final reading. If the property will be vacant, Hammond Water Works must schedule meter removal and water shutoff, and someone must be at the property.
Why is my Hammond water bill high?
Hammond Water Works says toilet leaks cause most high bills. Use the food-coloring test in the toilet tank and check private plumbing before assuming the meter is wrong.
Who do I call for a Hammond water main break?
Call Distribution at 219-853-6428 Monday through Friday, 8:30 a.m. to 4:30 p.m. After hours, weekends and holidays, call 911.
Does this page collect Hammond water bill payments?
No. This is an informational guide. Use the official Hammond Water Works payment portal, customer service number or official city links for live payment, balance, service and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.