Gwinnett Water Bill & Service Help
Need to pay a Gwinnett County water bill, start or stop service, find the new account number, report a leak, handle a high bill, check 2026 rates, or call the right number? This guide gives the exact task first, then the official Department of Water Resources details that matter.
This page is for Gwinnett County Water Resources customers. If your address is served by a city utility or another provider, confirm the bill name before paying.
Do This First for Your Gwinnett Water Account
Use the official Pay Water Bill page or call 678-376-6800. Automated phone payments can take 24–48 hours to post.
Official pay pageService can be scheduled up to 14 days ahead. Gwinnett does not offer same-day service.
Start service sectionFor leaks in the street, outages, sewer backups, manhole overflow, sinkholes or stormwater flooding, call 678-376-7000.
Call 24/7 dispatchCheck usage history, possible leaks and the 2026 tiered rates before judging only by the total amount due.
Leak detectionBefore Paying, Confirm This Is Gwinnett County Water Resources
Gwinnett County has fast-growing cities, HOAs, apartments and different service arrangements. Before paying, match the provider name on the bill.
Bill name
Your bill should connect to Gwinnett County Water Resources, GwinnettCounty.com, or the official Pay Water Bill route.
Apartment or HOA?
Some residents pay water through rent, an HOA, or a management company. Do not enter payment details unless the bill is clearly yours.
Emergency vs billing
Billing questions go to Customer Care. Active water, sewer or stormwater emergencies go to the 24/7 dispatch number.
Gwinnett County Water Bill Payment Options
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Online account / QuickPay | Use the official Pay Water Bill page. The new customer self-service site supports payment, account management, start/stop/transfer requests, payment history, delegate access and leak adjustment requests. | Most customers, usage review, history, service requests and fast online payment. | Have your new 9-digit account number ready. It appears on the water bill and in official account communications. |
| Phone payment | Call 678-376-6800. Automated phone payment is available 24/7 with Visa, MasterCard, American Express or Discover. | Customers who want to pay by phone anytime. | Automated phone payments can take 24–48 hours to post. |
| Customer Care assisted payment | Representatives can assist with card payments Monday–Friday, 8 a.m.–5 p.m., excluding holidays. | Payment questions, refund questions, account confusion and urgent issues. | Call before disconnection issues become urgent. |
| Mail payment coupon and check to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Routine non-urgent payment. | Allow up to three business days for mailing and processing. | |
| Western Union Quick Collect | Bring your water bill to a Western Union location. Convenience fees apply. | Customers using third-party payment locations. | Allow up to three days for processing. If paying on scheduled disconnection day, call Gwinnett Water Resources to confirm payment. |
| In person / drive-thru | Cash, check, money order, debit and credit card payments accepted at 684 Winder Highway NE, Lawrenceville, GA 30045. | Local payment, account help and direct support. | Walk-in/drive-thru service is Monday–Friday, 8 a.m.–5 p.m., excluding holidays. |
| Automatic payments | Automatic water bill payments can be withdrawn from bank account or credit card on the due date each month. | Customers who want to reduce late-payment risk. | Monitor the first bill after setup to confirm AutoPay actually started. |
New Account Number and Customer Website Notes
9-digit account number
Gwinnett says customers received a new 9-digit account number. Use it for QuickPay, bank bill pay, phone payment, Western Union and new online profiles.
New profile / email login
The new website uses the email address tied to the customer profile. Customer Care can help verify or update the email if login fails.
AutoPay check
Gwinnett says AutoPay information should transfer, but customers with multiple cards may need to choose which card to use.
Gwinnett Water Phone, Email, Address and Hours
Customer Care
678-376-6800. Use for billing, payment, start/stop/transfer service and account help.
24/7 emergency
678-376-7000. Use for water, sewer or stormwater emergencies.
DWRCare@GwinnettCounty.com. Use for non-urgent account support and follow-up.
Office
684 Winder Highway NE, Lawrenceville, GA 30045.
Start, Stop or Transfer Gwinnett Water Service
Start service early
Gwinnett connects service Monday–Friday, 8 a.m.–5 p.m., and can schedule up to 14 days in advance. Same-day service is not offered.
Allow processing time
Start-service requests may take up to two business days to complete. Connections are scheduled by calendar date, not by hourly appointment.
Plan for the residential activation fee
The non-refundable residential activation fee is $25. It also applies when one account is closed and a new account is opened for a transfer.
Stop or transfer service from your account
Log in online to stop or transfer service, or contact Customer Care by phone or email. Disconnect requests are processed Monday–Thursday and can be scheduled up to 14 days ahead.
Cancel by phone if plans change
To cancel a scheduled service request, call 678-376-6800 as soon as possible. Do not rely on email for cancellation because email can take up to two business days.
Report Water, Sewer or Stormwater Emergencies
Use the 24/7 dispatch line when the issue is active, dangerous or damaging. Online forms and email are not the fastest route for emergencies.
| Problem | Call | Tell dispatch this |
|---|---|---|
| Water leak in meter box or street | 678-376-7000 | Street address, cross street/intersection, visible water flow and safety risk. |
| Water outage | 678-376-7000 | Address, nearby affected homes/businesses, when water stopped and whether work crews are visible. |
| Sewer backup or spill | 678-376-7000 | Location, affected fixtures/manholes, whether sewage is inside/outside and if it is still rising. |
| Overflowing manhole | 678-376-7000 | Exact road or intersection and whether the flow is entering storm drains or waterways. |
| Sinkhole or major flooding during rain | 678-376-7000 | Location, road danger, driveway/property impact and photos if safe. |
| Broken storm drain | 678-376-7000 | Location, visible damage and whether traffic/pedestrians are at risk. |
Gwinnett County 2026 Water and Sewer Rates
For single-family residential accounts, 2026 water is billed with escalating tiers and sewer is charged per 1,000 gallons of water used. Base fees also apply by meter size.
| Rate item | 2026 official detail | Why users care |
|---|---|---|
| 3/4″ residential base | Base water charge $7.50 + base sewer charge $7.50. | Most single-family homes often start with a 3/4″ meter, but check your bill. |
| 1″ residential base | Base water charge $16.50 + base sewer charge $7.50. | Larger meters carry a higher water base charge. |
| 1.5″ residential base | Base water charge $27.00 + base sewer charge $7.50. | Useful for larger homes or special service setups. |
| 2″ residential base | Base water charge $52.50 + base sewer charge $7.50. | Large meter base costs can surprise customers. |
| Water Tier 1 | $5.78 per 1,000 gallons for 0–8,000 gallons. | Normal lower usage is billed in this first tier. |
| Water Tier 2 | $8.67 per 1,000 gallons for 8,001–12,000 gallons. | Extra usage enters a higher tier; only that tier portion is billed at Tier 2. |
| Water Tier 3 | $11.56 per 1,000 gallons for 12,001+ gallons. | Leaks and irrigation mistakes become costly in this tier. |
| Sewer usage | $9.43 per 1,000 gallons of water used. | Sewer can be a major part of the total bill. |
Quick Gwinnett Water Bill Estimate Tool
This tool uses the 2026 single-family residential examples above. It is only a planning estimate, not an official bill.
Official bills can include other adjustments, fees, penalties, credits, meter-size differences, account-specific items or non-residential rates.
High Bill, High Consumption and Leak Checklist
Common high-bill causes
- Silent toilet leak.
- Irrigation or outdoor watering.
- Pool fill, pressure washing or guests.
- Water softener or appliance running.
- Leak inside or outside your home.
- Higher-tier water usage above 8,000 or 12,000 gallons.
Before calling Customer Care
- Compare current bill usage to prior months.
- Check the bill’s usage, charges and due date.
- Look for continuous water use when fixtures are off.
- Inspect toilets, irrigation, hose bibs and meter area.
- Gather repair proof if you are asking about a leak adjustment.
- Call 678-376-6800 if the amount or account status is unclear.
Payment Assistance, Extra Time and Past-Due Help
Assistance resources
Gwinnett lists utility payment assistance resources, but availability depends on each organization’s funding and eligibility rules.
Need extra time?
If you need extra time to pay, Gwinnett says to contact Customer Care before service disconnection.
Past-due contact
Use Customer Care at 678-376-6800 for account help. The assistance page also lists 678-602-4559 for customers needing extra time before disconnection.
Local Gwinnett Tips Most Generic Pages Miss
Use the new 9-digit account number
Bank bill pay, phone payment, QuickPay, Western Union and new profile setup may require the new account number.
Do not expect same-day start service
Gwinnett says same-day service is not offered. Schedule up to 14 days ahead and allow up to two business days.
Stop service before moving
Until service is stopped or transferred, the current account owner remains responsible for consumption, base fees and invoices.
24/7 dispatch is for real emergencies
Street leaks, outages, sewer spills, sinkholes and broken storm drains should go to 678-376-7000, not email.
Tier 3 usage is expensive
Once single-family usage is above 12,000 gallons, 2026 water usage reaches $11.56 per 1,000 gallons before sewer is considered.
Outdoor watering has time limits
Gwinnett’s conservation page points residents to the statewide year-round watering schedule: landscape watering before 10 a.m. and after 4 p.m.
Gwinnett Water Resources Map and Visit Planning
Use this map for the Department of Water Resources customer office at 684 Winder Highway NE, Lawrenceville, Georgia.
Visit address
684 Winder Highway NE, Lawrenceville, GA 30045.
Bring this
Bill, new 9-digit account number, service address, photo ID if needed and payment method.
Emergency alternative
For water, sewer or stormwater emergencies, call 678-376-7000 instead of driving to the office.
Official Gwinnett Water Links Used in This Guide
Gwinnett County Water Department FAQs
How do I pay my Gwinnett County water bill online?
Use the official Gwinnett County Pay Water Bill page or the customer self-service website linked from GwinnettCounty.com.
What is the Gwinnett Water Resources customer service number?
Call Customer Care at 678-376-6800 for billing, payment, start service, stop service, transfer service and account questions.
What number do I call for a water emergency?
Call the 24/7 dispatch line at 678-376-7000 for water, sewer or stormwater emergencies.
Where is the Gwinnett Water Resources office?
The customer office is at 684 Winder Highway NE, Lawrenceville, GA 30045.
What are the Customer Care hours?
Customer Care representatives and in-person office service are available Monday through Friday, 8 a.m. to 5 p.m., excluding holidays. Automated phone payment is available 24/7.
Do I need a new account number?
Yes. Gwinnett says customers received a new 9-digit account number. It appears on the bill and is used for QuickPay, bank bill pay, phone payment, Western Union and new profile setup.
How long does phone payment take to post?
Gwinnett says automated phone payments can take 24 to 48 hours to post to the account.
Can I start water service the same day?
No. Gwinnett says same-day service is not offered. Service can be scheduled up to 14 days in advance and may take up to two business days to complete.
What is the residential activation fee?
The non-refundable activation fee for residential accounts is $25, including transfers where one account is closed and a new account is opened.
How do I check a high water bill?
Compare usage history, check for inside and outside leaks, inspect toilets and irrigation, and review 2026 tiered rates. If the issue is unclear, call Customer Care at 678-376-6800.
What are Gwinnett County 2026 single-family water rates?
For single-family residential accounts, water is $5.78 per 1,000 gallons for 0–8,000 gallons, $8.67 for 8,001–12,000 gallons, and $11.56 for 12,001+ gallons. Sewer is $9.43 per 1,000 gallons of water used, plus base fees.
Is WaterBillsPay.org the official Gwinnett County website?
No. This is an independent informational guide. Use official Gwinnett County links for payment, account status, emergency reporting, service requests, rates and assistance.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.