Fulton County Water Bill & Service Help
Need to pay a Fulton County water/sewer bill, register online with the correct 8-digit numbers, start water service in North Fulton, request a leak adjustment, report a water or sewer emergency, check 2026 water rates, or find the right provider if you are actually served by Atlanta? Use the task cards below for the official route.
Fast Answer: Pick the Right Fulton County Water Task
Register or log in with your 8-digit customer number and 8-digit account number, including leading zeroes.
Pay onlineCall 404-612-6830 and select option 2. Fulton County says there is no convenience fee.
Payment detailsSubmit the service application and required documents to New.Service@fultoncountyga.gov.
Start serviceRepair the leak first, then submit the leak adjustment form with plumber/contractor repair proof.
Adjustment rulesBefore Paying: Make Sure Fulton County Is Your Water Provider
This page is for Fulton County Water and Sewer Billing customers. Fulton County clearly notes that it does not directly provide water or sewer service to City of Atlanta residents, and drinking water service is mainly for North Fulton areas north of the Chattahoochee River.
Use Fulton County if your bill says…
- Fulton County Water and Sewer Billing and Collections.
- Fulton-Water Billing online account.
- Customer Service phone 404-612-6830.
- North Fulton service area such as Alpharetta or unincorporated sections of Alpharetta, Roswell, Duluth, Milton, Suwanee, Johns Creek or Woodstock.
Do not use this page if…
- Your water bill is from City of Atlanta Department of Watershed Management.
- Your Sandy Springs drinking water is provided by the City of Atlanta.
- Your South Fulton water billing is directed to Atlanta Watershed.
- Your city or private utility name appears on the bill instead of Fulton County.
Fulton County Water Bill Payment Options
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online water billing portal | Pay securely online using Visa, MasterCard or Discover credit card, Visa or MasterCard debit card, or e-check. | Routine payment, account history, transaction history and water-usage review. | Registration requires your 8-digit customer number and 8-digit account number, including leading zeroes. |
| Automated telephone payment | Call 404-612-6830 and select option 2. Payment can be made by e-check, debit or credit card. | Customers who want phone payment without using the website. | Fulton County says there is no convenience fee for this service. |
| Direct payment from bank account | Complete an ACH application and mail it with a voided check showing bank routing and account number. | Recurring bank payment from checking account. | Call 404-612-6830 if you are not sure whether ACH is active before the due date. |
| Mail payment | Mail to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. | Non-urgent check or money-order payment. | Allow 5–7 business days so payment is delivered by the due date. |
| In-person payment | Payments can be made by Visa, MasterCard, Discover, cash, check or money order Monday–Friday, 8:30 a.m.–5 p.m. | Urgent account review, receipt needs, cash payment, complicated account questions. | Use the correct Fulton location and bring bill/account details. |
How To Pay Fulton County Water Bill Online
Open the official Fulton-Water Billing portal
Start from Fulton County’s Pay Your Water Bill page or go directly to the official Fulton-Water Billing portal. Avoid unofficial third-party payment pages.
Use your bill to register
Have a copy of your bill ready. You need the 8-digit customer number and 8-digit account number, including any leading zeroes.
Match the address and balance
Before paying, confirm the address, balance, due date and account status match your current bill.
Pick the payment method
Online payment supports listed credit cards, debit cards and e-check. Recheck e-check routing/account digits before submitting.
Save proof until posting is clear
Keep the receipt, confirmation, amount, date, payment method and screenshot until your account balance updates.
Phone, Mail and In-Person Payment Details
Phone payment
Call 404-612-6830 and select option 2. Fulton County says the automated line accepts e-check, debit and credit card with no convenience fee.
Mail payment
Water and Sewer Billing and Collections
P.O. Box 105300
Atlanta, GA 30348-5300.
In person
Fulton County Government Center
141 Pryor Street SW, Suite 7001
Atlanta, GA 30303.
ACH Direct Payment From Bank Account
What to submit
Complete the ACH application and mail it with a voided check that displays your account number and bank routing number.
Before relying on ACH
Call 404-612-6830 if you are not sure whether your ACH enrollment is active for the current bill.
Do not stop manual payment early
Continue paying normally until you have confirmed the automatic bank-payment setup is active and drafting correctly.
Start Fulton County Water/Sewer Service
Official route: The Fulton County Finance Department Water & Sewer Billing and Collections Division manages water and sewer accounts for residents in North Fulton County, north of the Chattahoochee River. Submit the water/sewer account setup application and required documents by email to New.Service@fultoncountyga.gov, or drop documents off in person at the North or South location.
North location
Customer Service Center
11575 Maxwell Road
Alpharetta, GA 30009.
South location
Fulton County Government Center
141 Pryor Street SW, 7th Floor
Atlanta, GA 30303.
Required Documents for New Water/Sewer Account
| Applicant type | Required documents listed by Fulton County | Important note |
|---|---|---|
| Property owner | New Service Application, settlement statement first page plus acknowledgment/receipt, or recorded deed; valid government-issued picture ID; management agreement if third-party managed. | Deed must be recorded by the court if used instead of settlement statement. |
| Tenant | New Service Application, first page of lease showing owner/tenant information and lease dates, signature page of lease, valid government-issued picture ID. | Owner or management company must have an account before a tenant can establish service. |
| Property management company | New Service Application, management agreement with owner information, contract dates and signatures, valid government-issued picture ID of the representative. | If the owner submits the management agreement with the owner application, the management company may not need a separate application. |
| Realtor | New Service Application, listing agreement or proof of assignment showing property address, realty company and realtor name, plus valid government-issued picture ID of realtor. | Use the exact service address and company information so setup is not delayed. |
Fulton County Water and Sewer Emergency Numbers
Use emergency repair numbers for active leaks, main breaks, sewer overflows, sanitary sewer concerns and immediate service issues. Have your name, contact number, exact location and a clear description ready.
| Emergency / concern | Official number | Use this when… |
|---|---|---|
| Drinking water emergency in North Fulton | 770-640-3040 | Water main break, active drinking-water service issue, pressure loss, visible water leak in North Fulton County service area. |
| North Fulton sanitary sewer concern | 404-612-3061 | North Fulton sewer emergency, sanitary sewer concern or after-hours sewer issue. |
| South Fulton sanitary sewer concern | 404-612-3163 | South Fulton sewer emergency or after-hours sanitary sewer issue. |
| South Fulton drinking water | 404-658-7220 | Drinking-water issue where water is provided by City of Atlanta. |
| Sandy Springs drinking water | 404-658-7220 | Sandy Springs water issue where water is provided by City of Atlanta. |
| Fulton Industrial District stormwater / roadway concerns | 404-612-4223 | Roadway, traffic or stormwater concerns in the Fulton Industrial District. |
Fulton County Water Leak Adjustment Request
When an adjustment may be considered
- Leak is classified as non-routine.
- Leak was not preventable by proper maintenance.
- Leak repair has already been completed.
- Leak Adjustment Request Form is submitted.
- Plumber or contractor repair bill is attached.
What the form does not guarantee
- Submitting the form does not guarantee credit.
- If approved, credit may appear within two billing cycles.
- Adjustment normally reduces the bill, not removes the entire bill.
- You remain responsible for any remaining amount.
- Fulton County may request additional information.
High Fulton County Water Bill Checklist
Check usage and tiers
Fulton County uses conservation pricing during warmer months, so outdoor water use can push usage into higher tiers.
Check silent leaks
Running toilets, irrigation valves, hose bibs, water heaters, service-line leaks and softener cycles can increase usage without obvious signs.
Use portal history
The Fulton-Water Billing portal allows customers to review transaction/payment history and analyze water usage.
Compare gallons, not only dollars
Check current usage, prior usage, meter period length, seasonal outdoor watering and whether the bill falls within April–October conservation pricing.
Separate water from sewer
Water, sewer service charge and sewer volume charge are separate. A high total may come from usage, tier pricing, sewer or both.
Do a no-water leak check
Turn off fixtures, irrigation, washing machines, ice makers and hose bibs. If the meter still moves, look for a leak.
Repair first, then request review
If a leak caused the bill, repair it and keep a plumber/contractor repair bill before requesting an adjustment.
Fulton County 2026 Water and Sewer Rates
Fulton County posts a rate schedule with service charges and volume charges. The County also notes 5% increases to water and sewer volumetric rates effective January 1, 2026 and January 1, 2027.
| 2026 posted rate item | Amount | What it means |
|---|---|---|
| Water service charge, 5/8" or 3/4" meter | $11.25 per bill | Common small residential meter service charge. |
| Water Tier 1, April 1–October 31 | $4.74 per 1,000 gallons | Up to 130% of base usage. |
| Water Tier 2, April 1–October 31 | $5.91 per 1,000 gallons | 131% to 200% of base usage. |
| Water Tier 3, April 1–October 31 | $9.47 per 1,000 gallons | Over 200% of base usage; often outdoor-use or leak related. |
| Sewer service charge | $11.25 per bill | Posted 2026 sewer service charge. |
| Sewer volume charge | $8.98 per 1,000 gallons | Posted 2026 sewer volume charge. |
| Irrigation usage | $9.47 per 1,000 gallons | Posted 2026 irrigation usage rate. |
| New-residence base consumption | 16,200 gallons | Used for new residences without winter-use history. |
Request an Irrigation Meter to Reduce Sewer-Charge Impact
Why it can help
Fulton County explains that irrigation water usually goes into soil rather than returning to the sewer system, so a dedicated irrigation meter is not subject to sewer charges.
How to ask
Contact Public Works at 404-612-3421 or swpermits@fultoncountyga.gov to apply for a separate irrigation meter.
Water Quality, Conservation and Rebates
Water quality
Use Fulton County’s official Water Quality page and current Water Quality Report for drinking-water testing and compliance information.
Water assessment
Fulton County offers do-it-yourself water assessment guides for residential and commercial customers to help reduce usage.
Efficiency rebates
Check Fulton County’s Water Efficiency Rebates page before replacing fixtures or irrigation equipment.
Who To Call for Fulton County Water Department Help
| Need help with… | Official contact / route | Use this when… |
|---|---|---|
| Water/sewer bill, online registration, payment, ACH, account help | Water and Sewer Billing Customer Service: 404-612-6830 | Your issue is billing, payment, account number, customer number or online portal access. |
| Phone payment | 404-612-6830, option 2 | You want to pay by automated phone using e-check, debit or credit card. |
| Start new water/sewer service | New.Service@fultoncountyga.gov | You need to submit a water/sewer account setup application and required documents. |
| Drinking-water emergency in North Fulton | 770-640-3040 | North Fulton water leak, main break, pressure issue or active drinking-water concern. |
| North Fulton sewer emergency | 404-612-3061 | North Fulton sanitary sewer concern or after-hours sewer issue. |
| South Fulton sewer emergency | 404-612-3163 | South Fulton sanitary sewer concern or after-hours sewer issue. |
| South Fulton / Sandy Springs drinking water | City of Atlanta: 404-658-7220 | Your drinking water is provided by City of Atlanta, not Fulton County. |
| Irrigation meter | 404-612-3421 or swpermits@fultoncountyga.gov | You want a dedicated irrigation meter that is not subject to sewer charges. |
Fulton County Water Billing Offices and Map
Use this map for the Fulton County Government Center payment/customer service location. If you are in North Fulton, the Maxwell Road Customer Service Center may be more convenient for document drop-off.
South / Government Center
Fulton County Government Center, 141 Pryor Street SW, Suite 7001, Atlanta, GA 30303.
North Customer Service Center
11575 Maxwell Road, Alpharetta, GA 30009.
Business hours
Water and Sewer Billing customer service hours are Monday–Friday, 8:30 a.m.–5:00 p.m.
Local Fulton County Water Bill Tips That Save Time
Keep leading zeroes
Online registration requires the full 8-digit customer number and full 8-digit account number, including leading zeroes.
Check provider before paying
North Fulton, South Fulton and City of Atlanta water/sewer responsibilities differ. Use the provider name printed on the bill.
Repair proof matters
Leak adjustment requires completed repair and a plumber or contractor repair bill. Photos alone may not be enough.
Summer tier pricing can change totals
From April through October, outdoor use can move your account into higher water tiers based on winter average/base consumption.
Official Fulton County Water Department Links
Fulton County Water Department FAQs
Where do I pay my Fulton County water bill online?
Use the official Fulton-Water Billing portal at waterbilling.fultoncountyga.gov. Registration requires your 8-digit customer number and 8-digit account number, including leading zeroes.
What is the Fulton County water bill phone number?
Call Water and Sewer Billing Customer Service at 404-612-6830 for billing help. To pay by automated telephone, call 404-612-6830 and select option 2.
Is there a convenience fee to pay Fulton County water bill by phone?
Fulton County’s Pay Your Water Bill page says there is no convenience fee for the automated telephone payment service.
Where do I mail a Fulton County water bill payment?
Mail payment to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. Allow 5–7 business days for delivery by the due date.
Where can I pay a Fulton County water bill in person?
Fulton County lists in-person payment at the Fulton County Government Center, 141 Pryor Street SW, Suite 7001, Atlanta, GA 30303. The contact page also lists a North Customer Service Center at 11575 Maxwell Road, Alpharetta, GA 30009.
How do I start Fulton County water service?
Submit the water/sewer account setup application and required documents to New.Service@fultoncountyga.gov, or drop documents at the North or South location listed by Fulton County.
Does Fulton County provide water service to City of Atlanta residents?
No. Fulton County says it does not directly provide water or sewer service to City of Atlanta residents. City of Atlanta customers should use Atlanta Watershed.
Who do I call for a North Fulton drinking water emergency?
Call 770-640-3040 for drinking-water emergencies in North Fulton County.
Who do I call for a Fulton County sewer emergency?
For North Fulton sewer emergencies, call 404-612-3061. For South Fulton sewer emergencies, call 404-612-3163.
Can I get a leak adjustment on a Fulton County water bill?
Possibly. Fulton County says adjustments may be available for qualified non-routine leaks not preventable by proper maintenance. The leak must be repaired, and the request must include the Leak Adjustment Request Form plus plumber or contractor repair bill.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.