North Fulton Water Account Help
Need to pay a Fulton County water bill, register online, use the phone line, mail a check, visit the kiosk, start service, request a leak adjustment, or understand a high bill? Start with the official Fulton County payment route and use the exact section below for your situation.
Important: Fulton County drinking water service mainly applies to North Fulton County north of the Chattahoochee River. If you live in Atlanta, Sandy Springs, or South Fulton, verify your actual water provider before paying.
Start Here: Pick Your Fulton County Water Task
Use Fulton County’s water billing portal. Register first if you want payment history and usage tools.
Open official portalCall 404-612-6830 and choose option 2. Fulton County lists no convenience fee for this service.
Call 404-612-6830Allow 5–7 business days. Mail to Water and Sewer Billing and Collections, P.O. Box 105300.
Mailing detailsCheck usage, meter info, winter average, and leak adjustment rules before just paying.
Leak adjustmentFirst: Make Sure Fulton County Is Your Water Provider
North Fulton water service
Fulton County says its Water & Sewer Billing and Collections Division manages water and sewer accounts for residents in north Fulton County, north of the Chattahoochee River.
Do not assume by county name
If your address is in Atlanta, Sandy Springs, or South Fulton, the payment provider may be different. Check the bill logo, account number, and service address before paying.
Billing questions
For Fulton County Water and Sewer Billing, call 404-612-6830, Monday–Friday, 8:30 a.m.–5 p.m.
Pay a Fulton County Water Bill Online: Practical Steps With Official Links
Open the official water billing portal
Use Fulton County’s Water Billing portal. Registration lets you pay bills online, review transaction and payment history, and analyze water usage.
Have the two 8-digit numbers ready
To register, Fulton County requires your 8-digit customer number and 8-digit account number, including leading zeroes. Both are found at the top right of the bill and on the remittance slip.
Choose card, debit, or e-check
Fulton County says online payment can be made with Visa, MasterCard, Discover credit card, Visa or MasterCard debit card, or e-check.
Save payment proof
Keep the confirmation screen, amount, payment date, account number, customer number, and bank/card proof until the payment appears correctly in your account history.
If you are a new customer, wait for the first bill
Fulton County’s portal help says new customers may need to wait until the initial bill is generated before registering for online access; depending on the billing cycle, this may take up to 60 days.
Fulton County Water Bill Payment Options
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| Online portal | Visa, MasterCard, Discover credit card, Visa/MasterCard debit card, or e-check. | Fast payment, payment history, and water usage review. | Open portal |
| Automated phone line | Call 404-612-6830 and select option 2. Fulton County lists e-check, debit, or credit card and no convenience fee. | Customers who want phone payment or cannot access the website. | Call 404-612-6830 |
| Self-service kiosk | 11575 Maxwell Rd., Alpharetta, GA 30009. Mon–Fri 7:30 a.m.–6:30 p.m.; Sat 7:30 a.m.–12 p.m. No cash. | North Fulton customers near Alpharetta who want kiosk payment. | See Maxwell Road map |
| ACH direct payment | Complete ACH application and provide a voided check or deposit slip. The bill is sent before the bank draft. | Customers who want recurring direct bank draft. | ACH application PDF |
| Allow 5–7 business days. Mail to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. | Customers not close to the due date. | Mail details | |
| In person | Fulton County Government Center, 141 Pryor St., Suite 7001, Atlanta, GA 30303. Mon–Fri 8:30 a.m.–5 p.m. | Cash, check, money order, or card payment with staff support. | Office details |
Online Registration, Login, and Account Number Help
What you need to register
- 8-digit customer number.
- 8-digit account number.
- Both numbers exactly as shown, including leading zeroes.
- A copy of your water/sewer bill.
- Initial bill already generated if you are a new customer.
Bank bill pay account number
Fulton County’s sample bill says that when using your bank’s online bill pay service, enter the 16-digit combination of your customer number and account number with no separation.
- Do not add a dash.
- Do not drop leading zeroes.
- Use the customer number first, then account number.
- Verify the mailing/payee details before saving a bank bill-pay profile.
Phone Payment and Maxwell Road Kiosk
Automated phone payment
Call 404-612-6830 and select option 2 to pay by e-check, debit, or credit card. Fulton County lists no convenience fee.
Call payment lineSelf-service kiosk
Located at 11575 Maxwell Rd., Alpharetta, GA 30009. Listed hours: Mon–Fri 7:30 a.m.–6:30 p.m.; Sat 7:30 a.m.–12 p.m.
Maxwell Road centerKiosk cash rule
The Maxwell Road self-service payment kiosk accepts e-check or debit/credit card. Fulton County says this location does not accept cash payments at the kiosk.
Kiosk payment detailsMail and In-Person Fulton County Water Payments
Mail payment
Make sure payment arrives by the due date. Fulton County says to allow 5–7 business days.
- Water and Sewer Billing and Collections
- P.O. Box 105300
- Atlanta, GA 30348-5300
- Use the bill return portion when possible.
In-person payment
Fulton County lists in-person payment at the Government Center, Monday–Friday, 8:30 a.m.–5 p.m.
- Fulton County Government Center
- 141 Pryor St., Suite 7001
- Atlanta, GA 30303
- Visa, MasterCard, Discover, cash, checks, and money orders listed.
ACH Direct Payment: What the Form Actually Requires
What to send
The ACH form asks for customer/account details, financial institution information, routing number, account number, account type, signature, and a voided check or deposit slip.
How the draft works
The form says Fulton County will send a bill before the bank account is drafted, and the bill amount drafts on or immediately after the due date shown.
Where to submit
Email to ACHSignup@fultoncountyga.gov, fax to 404-612-2131, or drop off at Maxwell Road or 141 Pryor St. SW, 7th Floor.
How to Read the Parts That Matter on a Fulton County Water Bill
Customer + account number
Have both ready when calling. For bank bill pay, use the combined 16-digit number without separation.
Balance forward
This is unpaid previous balance and may be past due. Do not confuse it with only current charges.
Due date
The bill says to pay by the due date to avoid any service interruption charges.
Usage history
The sample bill includes a usage history graph and current usage charges; use these before disputing a high bill.
2026 Fulton County Water and Sewer Rates: Why Bills Can Jump
Fulton County approved 5% water and sewer volumetric rate increases effective January 1, 2026 and January 1, 2027. Residential water uses a tiered conservation structure during warmer months.
| 2026 item | Official 2026 amount | What it means | Why customers care |
|---|---|---|---|
| Water service charge, 5/8″–3/4″ meter | $11.25 per bill | Fixed service charge shown in the rate schedule. | Bill can include fixed cost even with low usage. |
| Water Tier 1 | $4.74 per 1,000 gallons | Up to 130% of base usage during April 1–October 31 conservation-rate season. | Normal/base use stays in the lowest listed tier. |
| Water Tier 2 | $5.91 per 1,000 gallons | 131% to 200% of base usage. | Irrigation or outdoor use may move usage into this tier. |
| Water Tier 3 | $9.47 per 1,000 gallons | Over 200% of base usage. | A leak, irrigation issue, or pool fill can become expensive quickly. |
| Sewer service charge | $11.25 per bill | Fixed sewer service charge. | Separate from water usage charges. |
| Sewer volume charge | $8.98 per 1,000 gallons | Wastewater volume charge. | High water use can also raise sewer charges unless separately metered or adjusted. |
High Fulton County Water Bill or Leak Adjustment
Check usage first
Use the portal’s usage tools and compare the current usage, meter information, and 2-year usage history before assuming the charge is a mistake.
Analyze usageLeak adjustment basics
Leak adjustments may be available for non-routine, non-preventable leaks after repair. A repair statement or receipt is required.
Leak adjustment requestCredit is not guaranteed
Fulton County says the form is not a guarantee of credit. If a credit is issued, it is reflected on the next bill and usually reduces, not eliminates, the bill.
Leak form PDF| High-bill clue | What to check | Best official action |
|---|---|---|
| Usage spiked in April–October | Tier 2/Tier 3 outdoor water use, irrigation, hose bibs, pool fill, or leak. | Review rate tiers |
| Possible leak repaired | Plumber/contractor bill or material receipt if self-repaired. | Submit adjustment request |
| Unsure where meter is | Call Water and Sewer Billing and Collections at 404-612-6830. | Call billing |
| Irrigation drives sewer charges | Dedicated irrigation meter may avoid sewer charges on irrigation use. | Read irrigation meter FAQ |
Start Water Service or Set Up a New Account
Start service route
Use Fulton County’s start water service instructions and account setup application if you are a homeowner activating existing service.
Start water serviceAccount setup form
The setup form requires responsibility for payment by the due date and warns that failure to receive a bill does not excuse payment responsibility.
Account setup formService restoration timing
The form states that if water is off, it may take up to 5 business days to have service restored.
Call 404-612-6830Emergency Water, Sewer, and Leak Contacts
Drinking water emergency
For North Fulton drinking water emergencies, Fulton County lists 770-640-3040.
Call 770-640-3040North Fulton sewer emergency
Fulton County lists North Fulton sewer/wastewater after-hours support at 404-612-3061, ext. 1.
Call 404-612-3061Report details to prepare
When reporting a concern, be ready with your name, phone contact, service location, and a short description of the issue.
Emergency repair pageFulton County Local Tips That Actually Help
North vs South provider confusion
Fulton County water billing is mainly North Fulton. South Fulton drinking water and Sandy Springs water may be City of Atlanta-related. Check the provider printed on your bill before paying.
Do not drop leading zeroes
The portal and bank bill-pay setup depend on the exact customer/account numbers. Leading zeroes matter.
Use kiosk hours carefully
The Maxwell Road kiosk has extended weekday and Saturday hours, but it does not accept cash. Bring a payment method that works for the kiosk.
High summer bills need tier thinking
April–October rates use a tiered conservation structure. Irrigation, leaks, and outdoor use can move charges into higher tiers fast.
Fulton County Water Bill Route Helper
Pick your situation and get the safest next step. This helper does not connect to your live account.
Fulton County Water Billing Map and Visit Planning
Use this map for the Maxwell Road Customer Service Center and self-service payment kiosk. For in-person Government Center help, also verify the 141 Pryor St. office before traveling.
Maxwell Road kiosk
11575 Maxwell Rd., Alpharetta, GA 30009. Listed kiosk hours: Mon–Fri 7:30 a.m.–6:30 p.m.; Sat 7:30 a.m.–12 p.m.
Government Center
141 Pryor St., Suite 7001, Atlanta, GA 30303. In-person payment hours listed Monday–Friday, 8:30 a.m.–5 p.m.
Call before going
For billing questions, call 404-612-6830. For general Fulton County customer service, the footer lists 404-612-4000.
Official Fulton County Links Used in This Guide
Fulton County Water Bill Payment FAQs
Where do I pay my Fulton County water bill online?
Use the official Fulton County Water Billing portal at waterbilling.fultoncountyga.gov. You can also start from the official Fulton County “Pay Your Water Bill” page.
What numbers do I need to register for online billing?
You need your 8-digit customer number and 8-digit account number, including leading zeroes. Both are printed on the top right corner of your water/sewer bill and on the remittance slip.
Can new Fulton County water customers register online immediately?
Not always. Fulton County’s portal help says new customers may need to wait until the initial bill is generated before registering, and that can take up to 60 days depending on the billing cycle.
What is the phone number to pay a Fulton County water bill?
Call 404-612-6830 and select option 2 to use the automated telephone payment line. Fulton County lists e-check, debit, and credit card options with no convenience fee for this service.
Where is the Fulton County water payment kiosk?
The self-service payment kiosk is at 11575 Maxwell Rd., Alpharetta, GA 30009. Fulton County lists kiosk hours as Monday–Friday 7:30 a.m.–6:30 p.m. and Saturday 7:30 a.m.–12 p.m. The kiosk does not accept cash.
Where do I mail a Fulton County water bill payment?
Mail payment to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. Allow 5–7 business days for delivery by the due date.
How do I set up Fulton County ACH direct payment?
Complete the ACH application, include a voided check or deposit slip, and submit it by email to ACHSignup@fultoncountyga.gov, by fax to 404-612-2131, or in person at Maxwell Road or 141 Pryor St. SW, 7th Floor.
Why is my Fulton County water bill high?
Possible reasons include April–October tiered conservation rates, irrigation, outdoor watering, leaks, pool fill, winter-average baseline changes, or sewer volume charges. Check usage history and the rate schedule before disputing.
Can I get a leak adjustment on my Fulton County water bill?
Possibly. Fulton County says adjustments may be available for qualifying non-routine, non-preventable leaks after repair. You must submit the leak adjustment form with a plumber/contractor repair bill or material receipt if self-repaired.
Does Fulton County water service cover all of Fulton County?
No. Fulton County says its drinking water service applies to North Fulton County, north of the Chattahoochee River. Other areas may be served by the City of Atlanta or another provider, so verify the provider printed on your bill.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.