Freeport Water Bill & Service Help
Need to pay a City of Freeport, Texas water bill, use Quick Pay, pay by phone, set up bank draft, start service, stop service, request a billing adjustment, check a high bill, or report an after-hours water/sewer emergency? Start with the official City of Freeport Water Department and Municipal Online Payments route.
This page is rebuilt for user intent: exact payment portal, phone payment number, Utility Billing contact, due-date rules, 2025 fee changes, new service deposit, trash charges, extension eligibility, smart meter portal, water line inventory, and wrong-Freeport checks for Freeport IL, Freeport NY and Freeport FL.
Do This First Based on Your Freeport Water Bill Problem
Use the official Municipal Online Payments portal. Quick Pay needs your account number and last payment amount.
Open Water PaymentsCall 866-265-6120. Keep your water account number ready. A 3% processing fee applies to phone/text/card payments.
Call phone payDue by the 5th. Penalty after 4 p.m. on the 12th. Disconnect/delinquency fee after 4 p.m. on the 20th.
Late rulesAfter hours, weekends or holidays, call the Freeport Police non-emergency number: 979-239-1211.
Emergency contactsFreeport Water Department Fast Facts Before You Pay
Official online pay
The official City route uses Municipal Online Payments for Freeport, TX Water Payments. Use Quick Pay or sign in/register.
Utility Billing
Call 979-871-0190. The department handles metering and billing of water, trash and sewer services inside the City of Freeport.
Payment location
1201 N Avenue H, Freeport, TX 77541. Office and drive-thru hours are Monday–Friday, 8:00 a.m.–5:00 p.m.
Critical date
Payment is due by the 5th. A 10% penalty applies after 4 p.m. on the 12th. A $40 delinquency fee and disconnect happen after 4 p.m. on the 20th.
How to Pay Freeport TX Water Bill Online
Use this route for normal City of Freeport water, sewer and trash billing. If the account is close to penalty/disconnect dates, call Utility Billing after paying.
Start from the official City Water Department page
Open the City of Freeport Water Department page. It links to the official online portal, payment options, forms, rates, adjustments and emergency contact details.
Open Water Payments
Use the official Freeport TX Water Payments portal. Confirm the page says Freeport, TX and Water Payments.
Choose Quick Pay or sign in
Use Quick Pay if you only need to pay one bill. Sign in or register if you want account details, e-Billing, multi-account tools or automatic card payment setup.
Review the 3% card/payment fee
The City says all phone, text-to-pay and credit card payments incur a 3% credit card processing fee. Check the total before submitting.
Save payment proof
Keep the confirmation number, amount, account number, payment method and date until the account updates correctly.
Freeport Quick Pay Without Login
Quick Pay is best for a one-time payment when you already have the bill. The official Quick Pay screen asks for the account number with all dashes and the last payment amount.
Account format
Include all dashes. The portal gives an example like 01-0101-01.
Last payment amount
Quick Pay asks for the previous payment amount. If you do not know it, sign in/register or call Utility Billing.
Verify service address
Before paying, confirm the service address and account details match your bill.
Pay Freeport Water Bill by Phone or Text-to-Pay
Phone payment number
Call 866-265-6120 to pay over the phone, update payment method or handle text-to-pay details.
Have this ready
Water account number, service address, bill amount, payment method and callback number.
Fee warning
Phone, text-to-pay and credit card payments have a 3% processing fee. Review the final total before confirming.
Freeport Water Bill Payment Options Compared
| Payment option | Official detail | Best for | Be careful when… |
|---|---|---|---|
| Online portal | Municipal Online Payments portal for Freeport, TX Water Payments. | Normal monthly payment, account management and e-Billing. | Credit card payment has a 3% fee and urgent posting should be verified by phone. |
| Quick Pay | Needs account number with dashes and last payment amount. No login required. | Fast one-time payment when you have the bill details. | The portal cannot find the account or more than one account might be involved. |
| Phone / text-to-pay | Call 866-265-6120. Have your water account number ready. | Customers who prefer automated phone payment. | Phone/text/card payments incur a 3% processing fee. |
| Bank draft | City provides bank draft enrollment and cancellation forms. | Recurring payment without repeated manual Quick Pay use. | Keep paying manually until Utility Billing confirms the draft is active. |
| Mail to City Hall, 1201 N Avenue H, Freeport, TX 77541. | Non-urgent check or money-order payments sent early. | Penalty and cutoff rules depend on payment being received by set dates/times. | |
| In person / drive-thru / drop box | Use City Hall at 1201 N Avenue H. Overnight drop box is in the drive-thru. | Local payment and customers who prefer City Hall handling. | For disconnected service, call after payment to confirm restoration steps. |
Mail, Drive-Thru and Overnight Drop Box
Mail payment
City Hall
1201 N Avenue H
Freeport, TX 77541
- Include account number.
- Include payment stub if available.
- Mail early, not near the 12th or 20th.
In person / drive-thru
Bring payments to City Hall at 1201 N Avenue H, Monday–Friday, 8:00 a.m.–5:00 p.m.
- Bring bill or account number.
- Ask for receipt if urgent.
- Call if account is disconnected.
Overnight drop box
The official Water Department page says the overnight drop box is located in the City Hall drive-thru.
- Best for non-urgent payments.
- Use check or money order.
- Not best when same-day posting matters.
Freeport Billing Cycle, Due Date, Penalty and Disconnection
| Billing rule | Official detail | What it means for you |
|---|---|---|
| Meter reading / bill prep | Meters are read and bills are prepared between the 5th and 10th of each month. | Usage is processed early in the month. |
| Minimum usage | Usage is billed by the 1,000s of gallons. Minimum bill usage is 2,000 gallons. | A very low-usage month can still show a minimum billing amount. |
| Bill mailed | The City sends the monthly bill by the 20th of each month. | Call Utility Billing if your bill does not arrive. |
| Due date | Payment is due by the 5th of the month. | Pay before the 5th when possible. |
| Penalty | If payment is not received by 4:00 p.m. on the 12th, a 10% penalty is added. | Do not wait until evening on the 12th. |
| Disconnect notice | The City sends a disconnect notice for delinquent accounts on the 13th. | Take action immediately after notice. |
| Disconnection and delinquency fee | If not paid by 4:00 p.m. on the 20th, a $40 delinquency fee is added and the account is disconnected. | Past due balance plus $40 fee must be paid to resume service. |
| Returned payment | Returned check or returned ACH fee is $30. | Make sure funds are available before paying. |
| Disconnect service request | If you need to disconnect your services, there is a $25 fee. | Use the official disconnection form and confirm final-bill handling. |
Payment Extensions After the October 1, 2025 Policy Change
The City says payment extensions are available for eligible accounts effective October 1, 2025. The length of the extension and required payment terms must be discussed and agreed upon before approval.
Eligibility items listed by the City
- No more than three extensions per calendar year.
- Three months of established, on-time payment history.
- No returned payments within the previous six months.
- No failed extensions within the previous six months.
- Total account balance under $400.
Ask Utility Billing to confirm
- Whether your account qualifies.
- How much must be paid now.
- Extension date and terms.
- Whether cutoff is paused.
- How many extensions you already used this year.
Start New Water Service in Freeport TX
The City lists a non-refundable $25 connection fee plus a refundable $100 deposit to obtain service. The deposit is held until the customer terminates service and is refunded after the account is closed.
Prepare before requesting service
- Rental agreement or proof of ownership.
- Service address.
- Customer name and phone/email.
- Mailing address if different from service address.
- Requested start date.
- $25 connection fee and $100 refundable deposit.
- Photo ID if requested by city staff.
Official service-start options
- Fillable online New Service form.
- Printable New Service form.
- Online request and payment portal.
- Visit City Hall Monday–Friday, 8 a.m.–5 p.m.
- Return printable documents to the city email listed on the official page or deliver them to City Hall.
Stop or Disconnect Freeport Water Service
What the City lists
The Water Department page says there is a $25 fee if you need to disconnect services. The city provides online and printable disconnection forms.
Prepare before move-out
- Service address and account number.
- Requested disconnection date.
- Forwarding address for final bill or deposit refund.
- Proof of identity or ownership/tenant status if requested.
- Ask when the $100 deposit is refunded after account closure.
Billing Adjustments and Senior Citizen Discount
| Option | Official detail | Useful proof to keep |
|---|---|---|
| Pool fill / sewer adjustment | Refilling or adding 2,000+ gallons to a pool may qualify for a one-time annual sewer adjustment. Hot tubs are not eligible. | Date, estimated gallons, pool-fill reason and account details. |
| Leak adjustment | The City offers a leak adjustment once per year upon proof of repair. | Plumber invoice, repair receipt, parts receipt, photos and repair date. |
| Late fee adjustment | The City offers a late-fee adjustment once per year. | Payment history, explanation and confirmation from Utility Billing. |
| Senior citizen discount | 20% discount for water and sewer base rates for residents age 65 or older. Account must be in the requesting person’s name and proof of age is required. | Proof of age and account name match. |
Trash Service Charges on Freeport Water Bill
A high “water bill” may include trash, extra cart fees, sewer charges, penalties or previous balance. Check all line items before assuming only water usage increased.
| Trash item | Official listed detail | Practical note |
|---|---|---|
| Provider | Solid Waste service is provided by Ameriwaste through an exclusive franchise. | Only Ameriwaste trash carts will be serviced. |
| Residential monthly trash | $20.00 monthly, added to the utility bill. | Can make the utility bill look higher even when water use is normal. |
| Commercial monthly trash | $35.00 monthly, added to the utility bill. | Commercial accounts should confirm cart/dumpster needs. |
| Extra residential cart | $7.10 monthly fee. | Remove extra carts if no longer needed. |
| Extra commercial cart | $24.37 monthly fee. | Check commercial billing line items. |
| Dumpster needs | Contact Ameriwaste directly at 281-331-8400. | Dumpster service is not handled the same as a standard cart. |
| Cart timing | Cans must not face the street earlier than 6 p.m. the day before service and must be removed by 8 a.m. the following day. | Follow timing to avoid service or code issues. |
Numbered Streets West Side & Bridge Harbor
The City lists trash service days as Monday and Thursday.
Numbered Streets East End, Avenues & Slaughter Road Area
The City lists trash service days as Tuesday and Friday.
Freeport Smart Meter Portal and High-Bill Tracking
The City says new smart meters help provide accurate meter reads and consistency. Freeport currently has two water-account portals: one for online payments and one for usage analytics.
Usage analytics
The Water Usage Portal allows monthly, daily and hourly usage review where available.
Leak alerts
Set custom alerts for possible leaks or high-flow usage before the next bill arrives.
High-bill review
Compare hourly/daily usage with toilet runs, irrigation, hose use, pool fill, guests or possible underground leaks.
Freeport Water Line Inventory and Service-Line Material
After completing an inventory of water service lines, the City determined that some addresses may have galvanized or unknown customer-owned water line material that should be replaced. The City says customers should examine their own water lines and should not rely only on the City’s inspection.
Check the maps
The official Water Department page links to maps that can be viewed in more detail through ArcGIS.
If you replaced lines
The City asks customers who replaced water lines to notify the Water Department so records can be updated.
Questions
Contact the Water Department / Utility Billing route if your address is listed or if you need help understanding the maps.
After-Hours Water or Sewer Emergency in Freeport
After-hours emergency
For after-hours, weekend or holiday water/sewer emergencies, call the Freeport Police Non-Emergency number: 979-239-1211.
Public Works
511 South Avenue B
Freeport, TX 77541
979-233-4241
Routine billing
Routine water, sewer, trash billing and payment questions should go to Utility Billing at 979-871-0190.
When reporting a water/sewer emergency, give:
- Exact address or nearest cross street.
- Whether water or sewer is actively flowing.
- Whether the issue is in the street, meter box, yard, alley or inside the property.
- Your name and callback number.
- Any visible hazard, flooding or traffic danger.
Provider Check: Freeport TX vs Freeport IL, NY, FL or Other Utilities
Do not skip this. Search results for “Freeport water bill” can mix several cities named Freeport. The correct portal depends on the city and state printed on your bill.
| Your bill says… | Use this provider | Why it matters |
|---|---|---|
| City of Freeport, Texas | Use freeporttx.gov and freeporttx.municipalonlinepayments.com. | This guide is for Freeport, TX customers. |
| City of Freeport, Illinois | Use cityoffreeport.org and its Water/Sewer Billing Office. | Illinois uses different phone numbers, fees and payment links. |
| Village of Freeport, New York | Use freeportny.gov / Invoice Cloud route. | New York handles electric, water and tax payments through a different system. |
| Freeport, Florida | Use freeportflorida.gov utility billing. | Florida has a different utility billing office and automated phone system. |
| doxo or sponsored bill-pay page | Restart from the official City of Freeport TX website. | Third-party pages may not match official posting, fees or account rules. |
Freeport City Hall Map for Water Bill Payment
Use this map for City Hall, drive-thru and overnight drop-box planning. Call ahead if your payment is urgent, your account is disconnected, or holiday hours may affect access.
City Hall / payment address
1201 N Avenue H, Freeport, TX 77541.
Office and drive-thru hours
Monday–Friday, 8:00 a.m.–5:00 p.m.
Bring this
Bill, account number, service address, last payment amount, payment confirmation, ID and documents for new/disconnection service if relevant.
Official Freeport Water Department Links Used in This Guide
Freeport Water Department Bill Pay FAQs
How do I pay my Freeport TX water bill online?
Use the official City of Freeport Water Payments portal at Municipal Online Payments. You can use Quick Pay or sign in/register to manage your account.
What is the Freeport Water Department phone number?
The Utility Billing Department phone number is 979-871-0190.
What is the Freeport water bill phone payment number?
The City lists phone payment at 866-265-6120. Have your water account number ready.
Where do I mail or bring my Freeport water bill payment?
Mail or bring payments to City Hall at 1201 N Avenue H, Freeport, TX 77541. The drive-thru and overnight drop box are also at City Hall.
What are Freeport Water Department hours?
The official Water Department page and Municipal Online Payments portal list Court and Water Department / office and drive-thru hours as Monday through Friday, 8:00 a.m. to 5:00 p.m.
Can I pay my Freeport water bill without logging in?
Yes. Use Quick Pay. You need your account number with all dashes and your last payment amount.
What is the Freeport water bill due date?
Payment is due by the 5th of the month.
What happens if my Freeport water bill is late?
If payment is not received by 4:00 p.m. on the 12th, a 10% penalty is added. If not paid by 4:00 p.m. on the 20th, a $40 delinquency fee is added and the account is disconnected.
How much does new water service cost in Freeport TX?
The City lists a non-refundable $25 connection fee plus a refundable $100 deposit to obtain service.
Who do I call for Freeport after-hours water or sewer emergencies?
For after-hours, weekends or holiday water/sewer emergencies, the City says to call the Freeport Police Non-Emergency number at 979-239-1211.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.