Freeport Water Department, TX: Bill Pay, Phone and Address
Use official City of Freeport Water Department resources to pay your water bill online, use Quick Pay, pay by phone, enroll in bank draft, mail payment, use the City Hall drive-thru, request new service, ask for a billing adjustment, check trash service charges, review billing-cycle rules, and contact Utility Billing for account help.
If you are searching for Freeport Water Department, the official bill-pay area is the City of Freeport Water Payments / Utility Billing service. Most customers want to pay online, use Quick Pay, sign in to manage an account, pay by phone, set up text-to-pay, use bank draft, mail payment, visit City Hall, use the overnight drop box, start new service, request a senior discount, or ask for a billing adjustment.
💳 Best official route: Pay through City of Freeport Water Payments
Online: use the official Municipal Online Payments Water Payments portal linked from the City of Freeport website.
Quick Pay: use Quick Pay when you only need to pay and have your water account number plus last payment amount ready.
Phone payment: call 866-265-6120 and keep your water account number ready.
Questions: call Utility Billing at 979-871-0190.
Freeport Water Department Quick Facts Before You Pay
The City of Freeport Water Department page says the Utility Billing Department handles metering and billing for water, trash, and sewer services within the City of Freeport. The official Utility Billing phone number is 979-871-0190.
The official payment portal lists Water Department hours as Monday through Friday, 8:00 a.m. to 5:00 p.m.. The City page also says office and drive-thru hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.
What This Freeport Water Department Guide Covers
How to Pay Freeport TX Water Bill Online
The safest online payment path is to start from the official City of Freeport Water Department page or the official Municipal Online Payments Water Payments portal. This helps avoid wrong Freeport results, third-party pages, or unofficial bill-payment services.
Open the official Water Department page
Start from the official City of Freeport Water Department page.
Open the Water Payments portal
Use the official Freeport Water Payments portal.
Choose Quick Pay or sign in
Use Quick Pay if you only need to pay one bill. Sign in or register if you want account details, e-Billing, multi-account tools or automatic card payment setup.
Check account details carefully
For Quick Pay, enter your account number with all dashes and your last payment amount. Match the service address before submitting payment.
Save your confirmation
Keep your payment confirmation number, account number, payment amount, payment date and receipt until the payment appears correctly on the account.
Freeport Water Payments Quick Pay Without Login
Quick Pay is useful when you only need to make one payment and do not want to register. The official Quick Pay page asks for your account number with all dashes and your last payment amount.
Keep these ready for Quick Pay
- Water account number exactly as printed on your bill.
- All dashes in the account number, such as 01-0101-01 format.
- Last payment amount.
- Service address to verify the correct account.
- Payment method.
- Confirmation number after payment.
Quick Pay
Best for a simple one-time payment when you already have your account number and last payment amount.
No login neededSign in
Best for account details, e-Billing, single and multi-account management, and recurring access.
Account toolsPay Freeport Water Bill by Phone or Text-to-Pay
The City says customers can update payment method or text-to-pay details, or pay over the phone anytime by calling 866-265-6120. Keep your water account number ready.
Call the official phone-payment number
Call 866-265-6120.
Enter account information
Use your water account number exactly as shown on your City of Freeport bill.
Review the 3% processing fee
The City says all phone, text-to-pay and credit card payments incur a 3% credit card processing fee.
Save confirmation
Write down the phone-payment confirmation number and keep it until the account updates.
Freeport Bank Draft Enrollment and Automatic Payments
The City provides bank draft enrollment/cancellation forms. Online payment portal users may also enroll in automatic payments by credit card, but the City notes that credit card payments incur a 3% processing fee.
Bank draft is useful when you want:
- More reliable monthly payment handling.
- Less risk of missing the 5th due date.
- Less need to manually use Quick Pay each month.
- A way to avoid repeated late fees if approved and active.
Open the official Water Department page
Use the Water Department page and find Bank Draft Enrollment forms.
Complete the correct form
Use the fillable or printable bank draft form. Do not send sensitive bank details anywhere except the official City process.
Keep paying until confirmed
Do not assume bank draft is active until Utility Billing confirms it. Keep paying manually until setup is complete.
Freeport Water Bill Mail, In-Person, Drive-Thru and Drop Box Options
The City says customers may mail payments to City Hall, bring payments to City Hall, use the drive-thru, or use the overnight drop box located in the drive-thru at City Hall.
City Hall
1201 N Avenue H
Freeport, TX 77541
1201 N Avenue H
Monday–Friday
8:00 a.m.–5:00 p.m.
Located in the drive-thru at City Hall, 1201 N Avenue H.
Routine payments, checks, money orders and customers who prefer local payment.
Freeport Water Bill Billing Cycle, Due Date, Penalty and Disconnection
The City provides detailed billing-cycle information. These dates matter because a payment made too late can trigger penalty, delinquency fee and service disconnection.
| Billing item | Official listed detail | Practical meaning |
|---|---|---|
| Meter reading / billing preparation | Meters read and bills prepared between the 5th and 10th of each month. | Usage is processed early in the month. |
| Monthly bill sent | City sends monthly bill by the 20th of each month. | Call if your bill does not arrive. |
| Due date | Payment is due by the 5th of the month. | Pay before the 5th when possible. |
| Penalty | If not received by 4:00 p.m. on the 12th, 10% penalty is added. | Do not wait until evening on the 12th. |
| Disconnect notice | City sends disconnect notice for delinquent accounts on the 13th. | Take action immediately after notice. |
| Disconnection / delinquency fee | If not paid by 4:00 p.m. on the 20th, $40 delinquency fee is added and account is disconnected. | Past due balance plus $40 fee must be paid to resume service. |
| Returned payment | Returned check or returned ACH fee is $30. | Make sure funds are available before paying. |
New Water Service in Freeport TX
The City says a non-refundable $25 connection fee plus a refundable $100 deposit is required to obtain service. The deposit is held until the customer terminates service and is refunded after the account has been closed.
Prepare before requesting new service
- Rental agreement or proof of ownership.
- Service address.
- Customer name and contact information.
- Requested service start date.
- $25 connection fee and $100 refundable deposit.
- Photo ID if requested by City staff.
- Mailing address if different from service address.
Open the official Water Department page
Go to the official Water Department page and find New Service forms.
Choose a request method
The City lists fillable online form, printable form, and online request/payment portal options.
Submit documents or visit City Hall
You may return forms to the City email listed on the official page or deliver them to City Hall. You may also request new service by visiting City Hall Monday–Friday 8:00 a.m.–5:00 p.m.
Freeport Billing Adjustments and Senior Citizen Discount
The City lists several customer-help options on the Water Department page, including billing adjustments, pool-fill sewer adjustment, leak adjustment, late-fee adjustment, and senior citizen discount.
| Option | Official listed detail | Practical note |
|---|---|---|
| Pool fill / sewer adjustment | Pool refill or adding 2,000+ gallons may qualify for one-time annual sewer adjustment. | Hot tubs are not eligible. |
| Leak adjustment | Leak adjustment once per year with proof of repair. | Keep plumber invoice, repair photos and dates. |
| Late fee adjustment | Late fee adjustment once per year. | Ask before assuming approval. |
| Senior discount | 20% discount for water and sewer base rates for residents age 65 or older. | Account must be in the requesting person’s name and proof of age is required. |
Freeport Trash Service Charges on Water Bill
The City says Solid Waste service is provided by Ameriwaste through an exclusive franchise and the monthly cost is added to the utility bill. Only Ameriwaste trash carts will be serviced.
$20.00 monthly, added to the utility bill.
$35.00 monthly, added to the utility bill.
$7.10 monthly fee.
$24.37 monthly fee.
Contact Ameriwaste directly at 281-331-8400.
Cans should not face the street earlier than 6:00 p.m. the day before service and should be removed by 8:00 a.m. the following day.
Freeport After-Hours Water or Sewer Emergency Contact
The City says for after-hours, weekends, or holiday water/sewer emergencies, call the Non-Emergency Police Department at 979-239-1211. This is for urgent service issues outside normal office hours, not routine bill-payment questions.
979-871-0190
Monday–Friday, 8:00 a.m.–5:00 p.m.
1201 N Avenue H
Freeport, TX 77541
511 South Avenue B
Freeport, TX 77541
979-233-4241
When reporting a water/sewer emergency, give:
- Exact address or nearest cross street.
- Whether water or sewer is actively flowing.
- Whether the issue is in the street, meter box, yard, alley, or inside the property.
- Your name and callback number.
- Any visible hazard, flooding or traffic danger.
Freeport Smart Meter Portal and Water Usage Tracking
The City says residents can monitor water usage with smart meter technology. The Water Usage Portal allows monthly, daily and hourly usage review, plus custom alerts for leaks or high-flow events.
Use the smart meter portal to:
- Track monthly water use.
- Review daily usage trends.
- Check hourly usage when available.
- Set custom alerts for possible leaks.
- Spot high-flow usage before the next bill arrives.
Freeport Water Bill Payment Options Compared
Choose your payment method based on urgency. Quick Pay is best for one-time online payment. Sign-in is better for account management. Phone payment is useful when internet access is difficult. Bank draft is better for recurring payment. Mail is only safe when sent early.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online Water Payments | Use official Municipal Online Payments portal. | Normal online payment and account management. | Credit card payments incur 3% processing fee. |
| Quick Pay | Pay with account number and last payment amount. | Fast one-time payment without login. | Include all dashes in account number. |
| Phone / text-to-pay | Call 866-265-6120. | Phone payment and payment-method updates. | 3% processing fee applies to phone/text/card payments. |
| Bank draft | Submit official bank draft form. | Recurring payment convenience. | Keep paying manually until confirmed active. |
| Mail payment to 1201 N Avenue H. | Routine payments sent early. | Not safe for last-minute penalty/disconnection situations. | |
| Drive-thru / drop box | Use City Hall drive-thru or overnight drop box. | Local payment with bill/account details. | Call if payment is urgent or service is disconnected. |
Official Freeport Water Department Links and Resources
Use these official links first. They help avoid fake payment pages, old phone numbers, wrong Freeport locations, and third-party bill-payment confusion.
🚰 Water Department
Official City page for payment options, new service, billing cycle, adjustments, senior discount, trash service, emergency number and forms.
Open Water Department💳 Water Payments Portal
Official Municipal Online Payments portal for City of Freeport Water Payments.
Open Water Payments☎️ Portal Contact
Official portal contact page showing Water Payments phone number.
Open Portal Contact📊 Smart Meter Portal
Official water usage portal for monthly, daily and hourly usage tracking.
Open Usage Portal💧 Water Quality Reports
Official Water Department page includes current water quality report links.
Open Water ReportsFreeport City Hall / Water Department Payment Location Map
The City Water Department page says payments may be mailed or brought to City Hall at 1201 N Avenue H, Freeport, TX 77541. The overnight drop box is also located in the drive-thru at City Hall.
Freeport City Hall
1201 N Avenue H, Freeport, Texas 77541.
Freeport Water Department Phone, Address and Payment Contacts
Use this quick table when you need to pay, call, mail payment, request service, ask about disconnection, report an after-hours water/sewer emergency, or find the correct official portal.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing phone | 979-871-0190 | Call for water, sewer, trash billing and payment questions. |
| Phone payment | 866-265-6120 | Use for phone payment, text-to-pay details or payment-method updates. |
| City Hall / payment address | 1201 N Avenue H, Freeport, TX 77541 | Use for mail, in-person, drive-thru and drop-box payments. |
| Office / drive-thru hours | Monday–Friday, 8:00 a.m.–5:00 p.m. | Use for local payment and billing office help. |
| After-hours water/sewer emergency | 979-239-1211 | Use for after-hours, weekend or holiday water/sewer emergencies. |
| Public Works | 511 South Avenue B; 979-233-4241 | Use for public works routing and related infrastructure issues. |
| Quick Pay | Account number with dashes + last payment amount | Use for fast one-time payment without login. |
FAQs About Freeport Water Department Bill Pay
How do I pay my Freeport TX water bill online?
Use the official City of Freeport Water Payments portal at Municipal Online Payments. You can use Quick Pay or sign in/register to manage your account.
What is the Freeport Water Department phone number?
The Utility Billing Department phone number is 979-871-0190.
What is the phone number to pay Freeport water bill?
The City lists phone payment at 866-265-6120. Have your water account number ready.
Where do I mail or bring my Freeport water bill payment?
The City says payments may be mailed or brought to City Hall at 1201 N Avenue H, Freeport, TX 77541.
What are Freeport Water Department office hours?
The official Water Department page and payment portal list office/drive-thru or Water Department hours as Monday through Friday, 8:00 a.m. to 5:00 p.m.
Can I pay my Freeport water bill without logging in?
Yes. Use the official Quick Pay option. You need your account number with all dashes and your last payment amount.
What is the Freeport water bill due date?
The City says payment is due by the 5th of the month.
What happens if my Freeport water bill is late?
If payment is not received by 4:00 p.m. on the 12th, a 10% penalty is added. If not paid by 4:00 p.m. on the 20th, a $40 delinquency fee is added and the account is disconnected.
How much is new water service in Freeport TX?
The City lists a non-refundable $25 connection fee and a refundable $100 deposit to obtain service.
Who do I call for Freeport after-hours water or sewer emergencies?
For after-hours, weekends or holiday water/sewer emergencies, the City says to call Freeport Police Non-Emergency at 979-239-1211.
Best Way to Pay Freeport Water Department Bill in 2026
The best path is simple: use the official City of Freeport Water Payments portal for online payment, or use Quick Pay if you only need to pay once and have your account number with dashes plus last payment amount ready.
For phone payment, call 866-265-6120. For account questions, payment extensions, billing adjustments, new service, bank draft, disconnection or trash/sewer billing questions, call Utility Billing at 979-871-0190.
Important Notice: This article is an independent informational guide and is not the City of Freeport, Freeport Water Department, Municipal Online Payments, Tyler Technologies, Utility Billing, Public Works, Ameriwaste, or an official payment processor. Payment links, phone numbers, fees, due dates, penalty rules, disconnection rules, service deposits, connection fees, trash charges, adjustment policies and emergency contacts can change. Always verify urgent billing, payment, service or water-related matters directly with City of Freeport Utility Billing.